Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Herefordshire

Convenient location

Posted 20-Jul-2014
Ideal location for our overnight stop in Exeter. Hotel comfortable and tidy however personally I would have preferred a more firm mattress on the bed, there was a choice of pillows though. Bathroom clean and tidy and well equipped. My only criticism was that our room over-looked the back of the kitchen where all the bins were stored - a roof over this bin area would have improved the view rather than looking straight down onto several industrial waste bins!
Comment from Hotel Management
22-Jul-2014 by Meghan, Hotel Management
Thank you for taking the time to review your recent stay with us in Exeter. It is great to read that you enjoyed your overnight stay and that you found our location suited your needs. We have a variety of different beds in the hotel, I am sure there would be one that would suit your preference better. We encourage our guests to provide feedback in order for us to maintain our excellent guest satisfaction. Thank you for your feedback regarding the location of your bedroom and I will pass on your feedback regarding the view. Thank you so much for your valuable review, i hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Convenient hotel for Exeter and surrounding area

Posted 19-Jul-2014
Pros: Hotel staff were very helpful. Convenient location. Adequate parking.
Cons: Slightly larger breakfast bar area. More than one chair per room.
Location: Good location for Exeter and surrounding area i.e. Exmouth, Honiton, Killerton.
We booked for three nights to explore Exeter and surrounding area. The hotel was easy to find and had sufficient parking. Hotel staff were excellent throughout. Rooms were a little basic but adequate. Breakfast bar was very congested at times but breakfast was ok. Overall I would recommend this hotel. Park and ride opposite the hotel was very convenient to travel into Exeter.
Comment from Hotel Management
21-Jul-2014 by Meghan, Hotel Management
Thank you for taking the time to review your recent stay with us in Exeter. I am so pleased to read that our location suited your needs. We are situated just off the M5 junction 29 with excellent links into the city of Exeter with the benefit of the park and ride service run from just over the road. It is lovely to read that you found the team here excellent during your stay, the team here are dedicated to providing an excellent service to our guests. Breakfast is indeed popular as it is included in the rate, the team here can advise on the quietest time to come down, alternitavely you can take breakfast to your room if you prefer. Thank you so much for your valuable review, I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, car needed

Posted 16-Jul-2014
Overall good experience. Comfortable rooms and nice breakfast. Optimal for travellers using their own car.
Comment from Hotel Management
21-Jul-2014 by Meghan, Hotel Management
Thank you for sharing youreview regarding your recent stay with us in Exeter. I am so pleased that you enjoyed your stay and had a good experience. It is so nice to read that you found your bedroom comfortable. Our location is great, just off the M5 with easy access to the city using the park and ride service which operates from just over the road. Thank you so much for your review, I do hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Glasgow

Average Airport Hotel

Posted 08-Jul-2014
Pros: Comfy bed
Cons: Aircon doesnt seem to be available all the time so room was a bit stuffy
Location: Ideal for Exeter Airport and the Barn Owl restaurant next door was nice for dinner
Ok for a night to rest your head and breakfast was good.
Comment from Hotel Management
14-Jul-2014 by Meghan, Hotel Management
Thank you fro sharing your online review regarding your recent stay with us in Exeter. I am so pleased that you enjoyed your stay and the breakfast we provide suited your needs. The Holiday Inn Express hotels offer an Express Start buffet breakfast, this has a wide range of continental items and 3 hot options of scrambled egg, sausages and baked beans. Thank you for your review, I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel near pub

Posted 08-Jul-2014
Good for overnight stop or long weekend. Good welcome at reception. Good breakfast buffet
Comment from Hotel Management
11-Jul-2014 by Meghan, Hotel Management
Thank you for taking the time to review your recent stay with us. It is fastastic to read that you chose our hotel for your weekend stay. The team here are passionate about the level of service they deliver to our guests so it is great to read that you felt welcomed when you arrived. Thank you so much for your valuable review, I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Everyone
by Jac & Rod

Rabbits

Posted 20-Jun-2014
We had a very comfortable night,everything was perfect. We particularly enjoyed watching the baby rabbits outside the bedroom window.
Comment from Hotel Management
24-Jun-2014 by Meghan, Hotel Management
Thank you for sharing your review regarding your recent stay with us. I am so pleased you had an enjoyable night and everything throughout your stay was perfect. It is lovely to ready you also enjoyed the rabbits in the green area outside your bedroom. We are fortunate enough to have a lake behind the hotel and a large grass area surrounding the hotel which attracts all sorts of wildlife, it is great to read you enjoyed this. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

none

Posted 17-Jun-2014
Cons: more disabled parking
O K nothing else to say breakfast bar too small what more do you want its a cheap hotel nothing outstanding
Comment from Hotel Management
19-Jun-2014 by Meghan, Hotel Management
Thank you for sharing your review regarding your recent stay with us in Exeter. I am sorry you found our breakfast area too small. We offer a free Express Start breakfast to our guests, this is very popular. The team here are aware of the expected busy periods and do try their best to inform guests when we are expecting the breakfast to be busy the following morning. Of course, you are welcome to take your breakfast to your bedroom if you would prefer this. Thank you again for your feedback, we welcome all our guests reviews and use his to improve the service we deliver to our guests. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Everyone
by Jean from Chesham

All good

Posted 11-Jun-2014
Pros: Every thing
Cons: Nothing as far as we could see........................
Location: No idea we had enough to do.
We were greeted with a lovely smile given our key cards ( WHAT AN EXCELLENT IDEA THEY ARE POP INTO SLOT INSIDE THE DOOR,UPON LEAVING IT PUTS ALL THE LIGHTS OUT) loved the shower could have stood there all day. Beds comfortable, room always cleaned, and the breakfast we thought was really good. We only had 3 nights in Exeter mainly to celebrate with our friend Gwen was 90...looks more like 60 and never rest always doing something & so smart.................all in all we really enjoyed our weekend with your help ,of course. Many thanks Jean & Margaret..............sad now my sister left 06.00hrs to go home to Spain.
Comment from Hotel Management
05-Jul-2014 by Meghan, Hotel Management
Thank you for sharing yur review regarding your recent stay with us in Exeter. I am so pleased that you enjoyed your stay for the occassion of your friends birthday. It is lovely to read that you thoroughly enjoyed your stay with us. I do hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice comfortable hotel with some issues

Posted 10-Jun-2014
We had a good experience with a good breakfast service, ok cleanliness but no access to wifi in the room despite it being advertised- only way to access wifi was to loiter in the corridors which obviously looked awful. So I ended up using a lot of mobile data. It would have been better if it wasn't advertised as I would have done the research prior to leaving. The staff were aware of the problem but could not offer any solution.
Comment from Hotel Management
13-Jun-2014 by Meghan, Hotel Management
Thank you for sharing your review regarding your recent stay with us in Exeter. I am so pleased to read that you enjoyed your stay and you found our breakfast good too. I am sorry you could not connect to the free internet service while you were here. The team here are trained in ensuring our guests can connect to the internet however sometimes it is necessary to call the external company for further advise. Thank you for your comments, through your reviews I can identify where we need to make improvemners in our ambition to deliver a great guest experience to each and every guest. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by Don from West Sussex

Convenient to M5 and Exeter.

Posted 28-May-2014
Pros: Convenient and good breakfast.
Cons: Checking in!
Location: Very close to M5 and convenient for the things to do in Exeter.
After a bit of a false start when we were given the key to a room which was already occupied, we had a very pleasant 2 nights. Comfortable room and excellent breakfast.
Comment from Hotel Management
05-Jul-2014 by Meghan, Hotel Management
Thank you for sharing your review regarding your recent stay with us in Exeter. I am so plesed that you found the room comfortable and the breakfast we offer was excellent. I am so sorry you were sent to the incorrect room, I have spoken to the team on duty to ensure this does not happen in the future. Thank you for your feedback, we use this to identify where improvements can be made with the ambition to deliver a great guest experience to all our guests. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager