Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Penny from devon

Conveniently located dog friendly hotel

Posted 08-Apr-2014
Pros: Friendly, comfortable, designed to make life easy
Location: Convenient to the M5
We wanted somewher we could stay with our dog for an event in Exeter, and this proved to be an excellent choice. Very friendly helpful staff and the rooms were a good size, clean and confortable. Breakfast was fine if unexciting by modern hotel standards and I would recommend this to anyone looking for a good value place to stay.
3 out of 5
by Jeremy from Herts

Convenient but hotel is showing its age

Posted 21-Feb-2014
Pros: Convenient location and predictable good service.
Cons: Heating, shower and bathroom extractor
Location: Best for business travellers, near motorway and commercial areas. Harvester next door, and the Park & Ride, but that's it.
Same as any other Holiday Inn in its layout and facilities. Reasonable breakfast and very welcoming staff, as ever. On the downside, the heater in the room was noisy, making a noise every time it started on the thermostat. In a small room, the noise seemed loud and certainly made sleep difficult, until I turned the heating off and suffered the cold instead. Shower curtain didn't reach the shower tray, so water got on the floor. Sign inside bathroom asking you to close bathroom door when showering to avoid setting fire alarm off. Perhaps it would be better to improve the extraction fan in the bathroom??
Comment from
25-Jan-2014
Dear Jeremy Thank you for taking the time to share your recent experience at our Hotel. I do hope you took the opportunity of reporting the technical problems you had with the Comfort Cooling Unit in your bedroom during your stay with us, alternatively I would appreciate you confirming the room number with me so I can get our Miantenance Department to investigate this bedroom. We put the signage relating to the fire alarm with our guests comfort in mind to avoid the fire alarms becoming overheated in the bedroom and causing disturbance. I am pleased you found our Guest Experience team welcoming and your breakfast experience was positive. We do hope to welcome you back to our Hotel again in the near future. Many thanks Meghan Williams Deputy General Manager
5 out of 5
Recommended
for Everyone
by NL from UK

Holiday Inn Express Exeter M5, Jct 29

Posted 17-Feb-2014
Cons: See above - not enough characters to write anything sensibly here.
A trivial point, but breakfast was somewhat spoiled by the fact that the breakfast room was dominated by a television at high volume. Guests have televisions in their rooms, do they need one at breakfast? No one was watching it! If it has to be on - why not mute with subtitles selected?
5 out of 5
Recommended
for Everyone
by Gill from Cambridge, UK

Handy for M5 and Park and Ride

Posted 11-Feb-2014
Comfortable and clean hotel with good breakfast included in very reasonable rates. Dinner available next door at the very pleasant Barn Owl Inn. Easy access by P&R bus to the centre of Exeter for dinner or to visit the Cathedral or Quayside. Good location for visit to the Met Office (5 minutes walk). Very close to exit 29 of M5 but beware the hotel sign is currently not very visible from that direction! Turn right at the Barn Owl Inn. If you miss it you can turn round at the next roundabout.
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 07-Jan-2014
5 out of 5
Recommended
for Personal Event
by Gill from W.Sussex

Great value for money

Posted 31-Dec-2013 on Hotels.com
Friendly staff, eager to please. Comfortable spacious room with wonderful powerful shower and very clean ensuite facilities. Excellent choice at breakfast to suit all tastes. Very good rate for double room including breakfast over Christmas. Would recommend. Only suggested improvement would be to offer better quality coffee at breakfast please.
3 out of 5
Recommended
for Personal Event
by Natalie from Oldham

Alright

Posted 19-Dec-2013 on Hotels.com
Mattress was hard :( Breakfast wasn't well stocked :( Easy to find :) Good Pub food next door :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely stay @ the Holiday Inn Express

Posted 15-Dec-2013
Pros: Breakfast was good
Location: Location is good, just outside M5
Courteous staff who seemed to enjoy their jobs
5 out of 5
Recommended
for Overnight Stay Before Destination
by David from Salisbury

More than adequate....

Posted 10-Dec-2013 on Hotels.com
The service we received after a long journey was great. The room was clean and very functional. The breakfast was okay, a little limited, but okay. All in all we were happy with the price, the service and the accommodation.
2 out of 5
Recommended
by Anonymous from Shropshire

Average

Posted 27-Nov-2013 on Hotels.com
This is the second holiday inn I have stayed in and the first was definately better than this one!! Very clean and staff were very pleasant but the room was boiling hot and air con didn't work and the breakfast wasn't a patch on the holiday inn at heathrow not overly impressed