Ratings based on 247 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kent

It was very close to all amenities

Posted 17-Aug-2014
Pros: good, clean very friendly
Cons: nothing
Location: close to all amenities and Exeter City Centre but far enough away from the hustle and bustle
We was made to feel very welcome when we arrived we was given a room very close to reception but there was no noise no disturbances all staff were friendly and helpful I would highly recommend this hotel to anybody looking for a cheap hotel but good and clean facilities thank you
Comment from Hotel Management
20-Aug-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am so pleased that you found our location suited your needs. Our Hotel is easy to find, just minutes from the M5 junction 29 with great links into the city, the park and ride service location just across the road is an excellent bus service that takes passengers directly into the heart of Exeter. It is wonderful to read that you found your accommodation clean and you found the team here helpful and friendly. Each member of our Guest Service team are passionate about the lovel of customer service they deliver to our guests. Thank you for your valuable review, I do hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
3 out of 5
by A verified traveller

All good but the bed was very uncomfortable

Posted 13-Aug-2014
And the AC unit did not blow put warm air so no heating in the room. Breakfast fantastic but they might want to serve fresh apple juice and fresh orange juice instead of cordial and if not then please label juice as cordial so need to add water we drank 2 glasses thinking is was extra sweet juice and I think so did a lot of the other guests.
Comment from Hotel Management
22-Aug-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am pleased to read that you enjoyed your stay with us, however I am sorry that you experienced some issues. Please be assured we have had our air conditioning units serviced and all the units are working correctly. I do hope that this did not cause you too much inconvenience. The juice provided with our Express Start breakfast is juice rather than cordial, thank you for your feedback rearding this, I will ensure the team regularly check the sweetness of this juice. Thank you very much for your valuable review, we monitor our guest feedback and use this to identify where improvements can be made. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Stayed with my grandchildren age 2and 4

Posted 12-Aug-2014
the only downside was that we were on top floor and no one bothered to ask if I needed any help with the suitcase with two young children Otherwise everything was excellent.Will stay again at a holiday express hotel .
Comment from Hotel Management
15-Aug-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am so pleased to read that you enjoyed your stay. I am sorry you were not offered any help with your luggage, although we do not provide porterage, the team here will always help out where possible to ensure you have everything you need to have a great stay. Thank you so much for your feedback, I appreciate the time taken to write your review. I do hope we can welcoem you back again soon. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Staffordshire

Overnight stop

Posted 08-Aug-2014
Overnight stop to break up a long journey. Excellent location. Very polite staff. Nice clean rooms with comfy beds and bedding.
Comment from Hotel Management
12-Aug-2014 by Meghan, Hotel Management
Thank you for taking the time to share your expereince regarding your recent stay with us in Exeter. I am so pleased to read that you enjoyed your overnight stay with us. Our location is excellent, just off the M5 junction 29 with great links into the city of Exeter. I am delighted to read your kind words regarding our team, they are passionate about the level of service they deliver to our guest. I will pass your review onto our housekeeping team who work hard to maintain a high standard of cleanliness. Thank you for your review, I do hope we can welcome you back when you next need accommodation in Exeter. Kind Regards Natalie Clay Deputy General Manager
1 out of 5
by A verified traveller

Terrible nights sleep

Posted 04-Aug-2014
We arrived to the hotel late and very tired, the room was clean but disappointed to have the disabled bathroom with the toilet to tight to the wall to sit comfortably. There was a a strange clicking noise in the room , it stopped and start all through the night. Everytime we thought right I am complaining it would stop. In the morning I was asked how my stay was a I replied awful but no one seemed interested. I was going to call yourselves today to complain.
Comment from Hotel Management
15-Aug-2014 by Natalie, Hotel Management
Thank you for taking the time to share your review regarding your recent stay with us in Exeter. I am so sorry to read that you had a terrible nights sleep. The team here are dedicated to ensurig each guest has a great stay, the team will always do everything in their power to rectify any issues you may have throughout your stay. We have a 24 hour reception so if ever there are any concerns please do not hesiate to contact a member of our team. Your feedback is valuable to us and I will share your review with the team here who are all passionate about the service we provide. Thank you for the time taken to share your review. I hope we can welcome you back again. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from hampshire

Clean, comfortable & friendly

Posted 28-Jul-2014
One night on route to Cornwall. Family room with double bed & sofa bed, still lots of room. Clean, comfortable & friendly
Comment from Hotel Management
01-Aug-2014 by Meghan, Hotel Management
Thank you for taking the time to review your recent stay with us. I am so pleased to read that you found our hotel clean, comfortable and friendly. We have quite a number of guests that break up their long journeys when visiting Cornwall, I am so pleased we could accommodate you for this purpose too. Thank you so much for your valuable feedback. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Bath

15 minutes to Exeter Racecourse

Posted 28-Jul-2014
Pros: The breakfast was excellent! Freshly cooked food was being topped up all the time - table clearing good - croissants were delicious!
Cons: Although the sign in the room said feel free to ask for more tea and coffee, the room supply was rather limited!
Location: It was ideal for us... we had to work at an event nearby, so just stayed before and after... didn't do any sightseeing.
As a stop over before and after an event at the racecourse it was ideal. The twin room was ready and all facilities worked well. Very quiet night - despite a coachload of Japanese tourists and a ladies' cricket team...
Comment from Hotel Management
01-Aug-2014 by Meghan, Hotel Management
Thank you for taking the time to review your recent stay with us in Exeter. Our location is perfect, just off the M5 with easy access into the city of Exeter and surrounding area. I am so pleased to read that you enjoyed your stay and had a quiet night. I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Herefordshire

Convenient location

Posted 20-Jul-2014
Ideal location for our overnight stop in Exeter. Hotel comfortable and tidy however personally I would have preferred a more firm mattress on the bed, there was a choice of pillows though. Bathroom clean and tidy and well equipped. My only criticism was that our room over-looked the back of the kitchen where all the bins were stored - a roof over this bin area would have improved the view rather than looking straight down onto several industrial waste bins!
Comment from Hotel Management
22-Jul-2014 by Meghan, Hotel Management
Thank you for taking the time to review your recent stay with us in Exeter. It is great to read that you enjoyed your overnight stay and that you found our location suited your needs. We have a variety of different beds in the hotel, I am sure there would be one that would suit your preference better. We encourage our guests to provide feedback in order for us to maintain our excellent guest satisfaction. Thank you for your feedback regarding the location of your bedroom and I will pass on your feedback regarding the view. Thank you so much for your valuable review, i hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Convenient hotel for Exeter and surrounding area

Posted 19-Jul-2014
Pros: Hotel staff were very helpful. Convenient location. Adequate parking.
Cons: Slightly larger breakfast bar area. More than one chair per room.
Location: Good location for Exeter and surrounding area i.e. Exmouth, Honiton, Killerton.
We booked for three nights to explore Exeter and surrounding area. The hotel was easy to find and had sufficient parking. Hotel staff were excellent throughout. Rooms were a little basic but adequate. Breakfast bar was very congested at times but breakfast was ok. Overall I would recommend this hotel. Park and ride opposite the hotel was very convenient to travel into Exeter.
Comment from Hotel Management
21-Jul-2014 by Meghan, Hotel Management
Thank you for taking the time to review your recent stay with us in Exeter. I am so pleased to read that our location suited your needs. We are situated just off the M5 junction 29 with excellent links into the city of Exeter with the benefit of the park and ride service run from just over the road. It is lovely to read that you found the team here excellent during your stay, the team here are dedicated to providing an excellent service to our guests. Breakfast is indeed popular as it is included in the rate, the team here can advise on the quietest time to come down, alternitavely you can take breakfast to your room if you prefer. Thank you so much for your valuable review, I hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, car needed

Posted 16-Jul-2014
Overall good experience. Comfortable rooms and nice breakfast. Optimal for travellers using their own car.
Comment from Hotel Management
21-Jul-2014 by Meghan, Hotel Management
Thank you for sharing youreview regarding your recent stay with us in Exeter. I am so pleased that you enjoyed your stay and had a good experience. It is so nice to read that you found your bedroom comfortable. Our location is great, just off the M5 with easy access to the city using the park and ride service which operates from just over the road. Thank you so much for your review, I do hope we can welcome you back again soon. Kind Regards Natalie Clay Deputy General Manager