Terrace/patio

Reviews of Gipsy Hill Hotel

3 out of 5
Gipsy Hill Hotel
Gipsy Hill Lane, Exeter, England

Reviews

8.0

Very good

Rating 10 - Excellent. 107 out of 336 reviews" "
Rating 8 - Good. 153 out of 336 reviews" "
Rating 6 - Okay. 47 out of 336 reviews" "
Rating 4 - Poor. 21 out of 336 reviews" "
Rating 2 - Terrible. 8 out of 336 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miroslav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet comfy hotel .
Stayed 4 nights in Oct 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gipsy Hill Hotel is a little bit tired but this is to be expected in a building of this vintage. The staff are fantastic and they work tirelessly to accommodate our needs as conference guests. Jackie is a diamond.
Stayed 3 nights in Nov 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t be returning.
We arrived and no one was at the reception, we rang the bell no one. In the end we ended up calling the hotel number and then the receptionist appeared at the desk. The hotel is very dated, musky smell throughout. Only toiletries provided (after stating provided) was a small bar of soap. We had to go buy shower gel. Net curtain had holes and ripped and windows with black mould. Carpet stained with a red mark. The shower was powerful and hot although again not overly clean. Small tea and coffee station table which was good although the table was worn. After a long day we wanted a decent sleep at least but the bed especially left side you could feel the springs. Don’t mind the dated decor but would appreciate more cleanliness at least!
Stayed 2 nights in Oct 2023

6/10 Okay

Catherine

Disliked: Property conditions & facilities
This was an adequate stop over. It was good value for money but requires some refurbishment.
Stayed 2 nights in Oct 2023

6/10 Okay

john

Business traveller
Liked: Cleanliness
Stayed 2 nights in Mar 2023

10/10 Excellent

Pilar Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality -price
Large room with comfortable beds. The hotel has beautiful antique furniture and it's a pleasure to look at. Large TV in the room. Good water pressure in the bathtub. Heating working very well. No problem with parking. Long stairs to get to the room. Staff very kind and helpful.
Stayed 3 nights in Dec 2022

6/10 Okay

Hannah

Stayed 2 nights in Aug 2022

10/10 Excellent

Jacqui

Stayed 2 nights in Jul 2022

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was away from the immediate noise of the traffic and a nice distance from the main road, without feeling too isolated. I also liked the style of furniture in the hotel and the way you felt you could almost be in a different era, when you were in the bedroom and in the sitting area downstairs, it was a good heartwarming feeling. I was transported to a less hectic time and lifestyle in the few days i stayed here and i wish i could have stayed longer
Stayed 3 nights in Jun 2022

10/10 Excellent

glyn

Stayed 1 night in Oct 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy to park, good bar, nice food, friendly and quick service, comfy beds and quiet rooms that aren't stuffy.
Stayed 1 night in Nov 2021

4/10 Poor

Mitch

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean but cold, I had to ask for the heating to be put on. The food was embarrassing, I've had better meals from a supermarket cafe. Friendly staff but a very dated hotel.
Stayed 1 night in Dec 2021

2/10 Terrible

valerie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The outer entrance to the annex was full rubbish cigarette ends and litter. My batroom sani-bin was full to the top of medical? tubes, it had not been emptied before my arrival. This could have been a bio hazard and also reflected on the overall cleanliness of the room. I reported what I had found to a member of staff the following morning. No apology from the hotel has been forthcoming.
Stayed 1 night in Nov 2021

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff Small points - consider leaving heating on all night and updating showers
Stayed 5 nights in Nov 2021

10/10 Excellent

J L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Our stay at the gypsy hill hotel was amazing really impressed with the family room we stayed in there was plenty of space and the staff was lovely and friendly the breakfast was amazing to and plenty to have. And most important of all my children loved the stay and didn't want to leave thankyou very much.
Stayed 1 night in Nov 2021

8/10 Good

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gypsy Hill Hotel, Exeter, UK.
Our stay was amazing. Very enjoyable and pleasantly very surprising considering its location. The aproach is on a narrow road. Very comfortable room and clean. Breakfast was good. We stayed one night and did not have any other meal. Noticed it was rated as a 3 star hotel. Think it should have 4 stars!
Stayed 1 night in Nov 2021

8/10 Good

Alison

Travelled with group
Liked: Staff & service, room comfort
Comfortable stay
My stay at the Gypsy Hill Hotel was good, the staff are very helpful & friendly. We are a meal in the evening of Lamb Shank & it was delicious. The breakfast was well cooked & there was plenty to fill you up. The only slight downside is that the rooms could be revamped & modernised. The room was clean but could have been cleaner. The beds were comfortable & there were plenty of cupboards for clothes etc. So I would recommend this Hotel to stay at.
Stayed 2 nights in Oct 2021

10/10 Excellent

Kajendran

Stayed 1 night in Oct 2021

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

GAIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit to Exeter
The rooms were spacious and very clean and tidy. Good shower and toilet facilities in our ensuite bathroom. Nice comfortable beds for my wife and I plus our 13 year old son. Staff were very friendly and helpful and the cooked breakfast was both delicious and plentiful. Plenty of cereals or toast, bread and marmalade, jam options as well for those who didn't want a full English. Will definitely stay here again if rooms are available.
Stayed 2 nights in Oct 2021

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Paul

Stayed 1 night in Oct 2021

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
The only good thing about this hotel was the lovely friendly lady on reception. The room we was given must have been last decorated 25 years ago. Filthy stained walls, carpet, rusty light fittings, mould on bathroom tiles and ceiling. A “bewear” sign in the hall stated it was being redecorated, no sign of any such works. Other than the sign and some floor covering, the only thing to beware of is the state of the place. At breakfast there was no staff greeting or acknowledgement, presumably it was one of the owners on duty. They acted like royalty and clearly have no customer service skills. It wasn’t the best cooked breakfast with cheap ingredients being used. The condition of the dining area was a lot better than our room to be fair.
Stayed 1 night in Oct 2021

6/10 Okay

Carol

Business traveller
Good in Parts
It was good enough for one night and the dinner was good. Some of the service could be better but the waitress at breakfast was very helpful
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and helpful staff. Hotel a bit tired but clean anf comfortable nevertheless. Good fish and chips in the restaurant and delicious bacon with the cooked breakfast.
Stayed 2 nights in Sep 2021

4/10 Poor

Laurence

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very disappointing, not recommended
Very disappointing. Staff were very rude when we got there, rushing to book us in. Breakfast was very slow, nothing put out even though we had to book a time to come down for it, had to ask for virtually everything to be topped up from cutlery, to juice, to eggs, to bread, to sausages. A good breakfast, but it took so long for everything to arrive what you had on your plate was already cold. Cleanliness - this left a lot to be desired, the toilets had signs up to guide you on cleaning your hands with soap for 20-30 seconds etc, but despite this, the hotel never left any soap out the whole time of our stay. The grounds on the photo must of been taken years ago, the rooms in the horrid motel part behind it had rubbish, broken wood and was generally a mess - not nice to look out onto. For the money it cost to stay here, very disappointed. One good thing, the bed was comfy and the pillows good, although the divan bases were tattered and stained. Very disappointing and would not recommend.
Stayed 1 night in Sep 2021

10/10 Excellent

joy margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, excellent food and super breakfast. Clean tidy and comfortable, just a little dated.
Stayed 3 nights in Sep 2021

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok but in need of major refurbishment
The hotel is basically quite old, tired and in need of major update. It was comfy and the staff were welcoming, friendly and polite. It served our purpose as a base whilst visiting relatives nearby. Our room smelt musty, there were cobwebs around the window frames and dead insects under the armchairs. The bed was comfy but very old. The floorboards creaked. The buffet breakfast was tasty and plentiful.
Stayed 2 nights in Sep 2021

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Barry

Liked: Staff & service, amenities, property conditions & facilities
All the staff are courteous and helpful. Rooms are clean and tidy. Definitely no complaints about the evening meals, only downside was not being able to get an early breakfast on the Sunday.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lovely staff and very helpful. Property a little tired and for money paid, would have expected a little better communication condition. Little bit of paint and attention would be good.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff seemed great, friendly and responsive. The breakfast was good and the bedding clean. Th shower was tong and hot. That's where the good points end. On arrival we found our room (in the 'Bungalow') had a filthy carpet, mould on the ceiling in the bedroom and especially in the bathroom, the walls were covered in marks with peeling wallpaper and a light shade that was completely 'on the wonk'. The 'hairdryer' was more of a 'hair warmer' and the complimentary toiletries consisted of a microscopic bit of soap. Worst of all the there were several hairs of unknown origin in the bath and the bathroom floor as dirty. If the bathroom had been cleaned previously it was an extremely poor job. We went back to reception and asked for another room but they were full apparently. The manager then came and cleaned the bathroom and was very apologetic but the state of the room as a whole was a long way past apologies. We searched for another room anywhere close but sadly everything was sold out (Devon in August...). So we were stuck. Room conditions & decor like this would have been poor in the 70s. The staff seem to really want to do a good job and the breakfast was excellent. So why don't they actually drag the rooms into at minimum presentable standard? There are plenty of other things problems I would talk about (no tables laid for breakfast, cobwebs and spiders happily loving in the 'Lawns' room where breakfast is served etc.) but you probably get the drift already. Avoid.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the hotel has a wanderful garden and terrace
Stayed 2 nights in Jul 2021
Response from Reception on 13 Aug 2021
Many thanks and hope to see you again

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Rooms a bit tired but apart from that all good
Used the hotel for a trip to the football - approx 3 miles away. Bar area good , food served in the bar area along with breakfast was good quality. Room was a bit dated (decor) but apart from that , all good
Stayed 1 night in Aug 2021
Response from Reception on 12 Aug 2021
Thank you for taking the time in leaving your review.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
As previous reviewers have said, some decor a little tired. Staff lovely and efficient good food. Will go again.
Stayed 1 night in Aug 2021
Response from Reception on 12 Aug 2021
Many Thanks and hope to see you again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Reception on 12 Aug 2021
Thanks

10/10 Excellent

Daniel

Stayed 1 night in Aug 2021

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gary
Nice stay friendly , clean and had all I needed good bar and good food
Stayed 2 nights in Jul 2021
Response from Reception on 12 Aug 2021
Thank you and hope to see you again.

10/10 Excellent

Miranda

Stayed 1 night in Jul 2021
Response from Reception on 28 Jul 2021
Thank You!

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job.
Friendly staff and generally a nice place to stay. Happy to recommend this hotel.
Stayed 2 nights in Jul 2021
Response from Reception on 28 Jul 2021
Thank you and we hope to see you again.

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is misleading as nothing like the photos on website very dated dirty bedding staff helpful but hotel was overpriced but on raising a com
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Used as a stopover for one night only
Stayed 1 night in Jul 2021
Response from Reception on 28 Jul 2021
Thank you for taking the time to leave your feedback.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Our stay
We arrived at 1.40 and asked if the room was available...check in being 2pm. I was told the room would be ready in half an hour or so....we were attending a funeral so timing was important. Fortunately the room was ready at 2pm. The hotel is fairly dated but the room we were given was large and clean. All the windows in the hotel could do with cleaning, but that didn't affect our stay Breakfast was served by friendly efficient staff and was very enjoyable.
Stayed 1 night in Jul 2021
Response from Reception on 28 Jul 2021
Thank you for taking the time in leaving your review.

6/10 Okay

Jackie

Disliked: Property conditions & facilities
TLC needed
We stayed in a room in "The Bungalow". It felt damp, and there was mildew around the window frames. It was also cold with seemingly no way to warm the room quickly. We were greeted with exposed wires and plastic taped to the floor after going through the door of "The Bungalow" (see photo attached). We had dinner in the restaurant, but the service was very slow. There was a wedding taking place at the same time, so the 2 members of staff, that we could see, were overwhelmed. They were doing their very best, and remained remarkably cheerful. The food was very good. The breakfast was nice too, but again, the service was very slow. Such a lovely hotel but it needs some serious TLC!
Stayed 1 night in Jul 2021

8/10 Good

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Reception on 28 Jul 2021
Thank You!

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
We had a big family room that accommodated all 5 of us very comfortably. Really friendly staff. Lovely food.
Stayed 1 night in Jun 2021
Response from Reception on 28 Jul 2021
We are glad that our large family room suited your needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens with lots of Hares running around.
Stayed 2 nights in Jun 2021
Response from Reception on 28 Jul 2021
Thank you, I hope the rabbits kept you entertained.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a little hard to find but once there checkin was quick and simple. We had a great big room with two comfortable beds. The bar is set next to a large patio are and big lawn and was wonderful for a pre dinner drink. The breakfast was all freshly cooked and was piping hot despite the hotel being quite full.
Stayed 1 night in Jun 2021
Response from Reception on 28 Jul 2021
Thank you for taking the time in leaving your review.