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Reviews of Best Western Plus Waterfront Hotel

2.5 out of 5
Best Western Plus Waterfront Hotel
277 Riverside Drive West, Windsor, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 83 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trinity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED this hotel! The panoramic view was AMAZING! The room was very clean, staff was very friendly! 10/10 recommend

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Response from Karim on 3 Aug 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Leonard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean hotel and rooms.
Stayed 1 night in Jul 2023
Response from Karim on 10 Jul 2023
Thank you for staying with us , we appreciate your feedback .

6/10 Okay

Brian

Stayed 1 night in Jun 2023
Response from Karim on 13 Jun 2023
We appreciate your feedback , thank you

8/10 Good

Kimesha

Response from Karim on 30 May 2023
Thank you , we appreciate your feedback .

8/10 Good

Rong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Mar 2023
Response from karim on 6 Apr 2023
Thank you for staying with us , we appreciate your feedback .

4/10 Poor

Lawrence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is being used to house the influx of refugees and immigrants to the area. It’s basically a very busy downtown apartment complex with the limits of its facility being tested. Staff was awesome, hotel was nice. Had to wait 10 plus minutes everytime we used the elevator and there were always large groups congregating in common areas and entrances/exits. Not what we expected when staying at a higher tier, waterfront property
Stayed 1 night in Mar 2023
Response from karim on 6 Apr 2023
We will address this directly .

8/10 Good

Mary

Stayed 1 night in Mar 2023
Response from karim on 21 Apr 2023
Thank you for staying with us , we appreciate your feedback .

6/10 Okay

Sangkyu

Stayed 2 nights in Mar 2023
Response from karim on 4 Apr 2023
We Will address this directly .

10/10 Excellent

Automne

Stayed 1 night in Mar 2023
Response from karim on 19 Apr 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Way better than caesars. Love the location
Stayed 1 night in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

8/10 Good

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River front
Stayed 1 night in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room with a great view
Stayed 1 night in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

2/10 Terrible

Ashley

Stayed 1 night in Mar 2023
Response from karim on 23 Mar 2023
we will address this directly .

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, reasonably priced. Only thing I would change is the TV. Very limited channels on a non-smart TV. Bring your streaming device!
Stayed 1 night in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Sadiekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The panoramic view of the City of Detroit and river. Walk on the the waterfront.
Stayed 2 nights in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Katy-Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a little mishap with our room, the manager and front desk attendant were very accommodating and kind. Thank you
Stayed 1 night in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Valene

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023
Response from karim on 23 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from karim on 6 Apr 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 2 nights in Mar 2023
Response from karim on 13 Mar 2023
Thank you for staying with us , we appreciate your feedback .

8/10 Good

Karen

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Mar 2023
Response from karim on 13 Mar 2023
Thank you for staying with us , we appreciate your feedback .

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
1) we found we would NOT get any Best Western points because we made our booking through Expedia 2) there is no parking on the hotel lot - had to drive to a parking garage and haul our bags 100 metres or more across a street and up to the hotel back door 3) this is the first Best Western we have ever stayed in that did NOT offer a free breakfast 4) nice easy char with a side table in the room but no light nearby - useless after dark for reading We will NOT be staying here again, or booking hotels through Expedia
Stayed 2 nights in Mar 2023
Response from karim on 10 Mar 2023
We will address this directly .

8/10 Good

Ravi

Stayed 1 night in Mar 2023
Response from karim on 28 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from karim on 27 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Denise

Stayed 1 night in Mar 2023
Response from karim on 27 Mar 2023
Thank you for staying with us , we appreciate your feedback .

4/10 Poor

Lilia

Travelled with group
Disliked: Cleanliness, room comfort
There was beard hair shavings in the sink and on the walls of the shower … gross. The bed was also very uncomfortable.
Stayed 2 nights in Feb 2023
Response from karim on 3 Mar 2023
Thank you for staying with us , we appreciate your feedback .

8/10 Good

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great view, lack of included breakfast but great paid option
Stayed 1 night in Feb 2023
Response from karim on 3 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 1 night in Feb 2023
Response from karim on 3 Mar 2023
Thank you for staying with us , we appreciate your feedback .

4/10 Poor

KATHLEEN

Stayed 1 night in Feb 2023
Response from karim on 23 Mar 2023
we will address this directly .

2/10 Terrible

James

Stayed 1 night in Feb 2023
Response from karim on 3 Mar 2023
we will address this directly .

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near downtown and Windsor Casino. Along the river and quiet. Friendly staff
Stayed 2 nights in Feb 2023
Response from karim on 3 Mar 2023
Thank you for staying with us , we appreciate your feedback .

8/10 Good

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel and stay itself was good, however discontinuing the included breakfast is what we were not happy with. We went to restaurant on the Monday thinking it would be a la cart, however only to find that it is the same breakfast that used to be included and it was over $40 for us to eat? the food was terrible, almost inedible at times outside of the fresh fruit. I could get past it if it was included as i don't expect much when it is, but to have to pay extra for that? i highly recommend adding it back in and not charging guests for it. atleast at mcdonalds it is less than $20.00 for two people and it is edible.
Stayed 2 nights in Feb 2023
Response from karim on 3 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from karim on 23 Mar 2023
thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Allan

Stayed 1 night in Feb 2023
Response from karim on 3 Mar 2023
Thank you for staying with us , we appreciate your feedback .

4/10 Poor

Pat

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Had to wait in line to checkin because of hockey team,left and came back. Very inconvenient Phone did not work in room Very noisy because of kids in hallways and not as clean.
Stayed 4 nights in Feb 2023
Response from karim on 23 Feb 2023
We will address this directly .

10/10 Excellent

Philip

Stayed 1 night in Feb 2023
Response from karim on 14 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at BW Windsor. Staff was very accommodating and the entire hotel very clean.
Stayed 2 nights in Feb 2023
Response from karim on 3 Mar 2023
Thank you for staying with us , we appreciate your feedback .

8/10 Good

Karl

Stayed 1 night in Feb 2023
Response from karim on 13 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Jamie

Stayed 1 night in Feb 2023
Response from karim on 19 Feb 2023
Thank you for staying with us , we appreciate your feedback .

2/10 Terrible

Andrew

Stayed 1 night in Feb 2023
Response from karim on 13 Mar 2023
We will address this directly .

10/10 Excellent

Chiyu

Response from karim on 13 Mar 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just as described. It was clean with a beautiful view of the cityline. The hotel had a greay restaurant on site!
Stayed 1 night in Feb 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from karim on 13 Mar 2023
Thank you for staying with us , we appreciate your feedback .

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel has an excellent view across the river for a great price. The staff member I spoke to at the front desk
Stayed 1 night in Feb 2023
Response from karim on 18 Feb 2023
Thank you for staying with us , we appreciate your feedback .

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Feb 2023
Response from karim on 17 Feb 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

John

Stayed 1 night in Feb 2023

10/10 Excellent

Kaushik, Kitchener

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had great experience. Parking space is just behind the hotel at parkade. Great location and view from the hotel. It was a family trip with my toddler and enjoyed our stay.
Stayed 1 night in Feb 2023
Response from karim on 11 Feb 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean staff very helpfull
Stayed 2 nights in Feb 2023
Response from karim on 9 Feb 2023
Thank you for staying with us , we appreciate your feedback .

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed by Angeline and she was AMAZING! She went the extra mile to get us a beautiful end room facing the water and she even checked in on us when we came down to the lobby. Super friendly and carried on great conversation. Room was cozy and sweet with a great view. We will be back for sure.
Stayed 1 night in Feb 2023
Response from Devansh on 6 Feb 2023
Thank you very much for sharing your valuable feedback!