All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Taylor Hicks - Front Desk Supervisor on 22 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
10/10 Excellent
Diamond
Travelled with family
7 Apr 2024
Great stay
Diamond
Stayed 1 night in Apr 2024
Response from Taylor Hicks - Front Desk Supervisor on 10 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
8/10 Good
Tiffany
1 Apr 2024
Tiffany
Stayed 3 nights in Mar 2024
Response from Taylor Hicks - Front Desk Supervisor on 22 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
2/10 Terrible
Ariel
18 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Ariel
Stayed 2 nights in Feb 2024
Response from Taylor Hicks - Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
Response from Taylor Hicks - Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
2/10 Terrible
Jawaun
30 Dec 2023
Jawaun
Stayed 2 nights in Dec 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
10/10 Excellent
Kendrick
Travelled with family
11 Dec 2023
Kendrick
Stayed 1 night in Dec 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
10/10 Excellent
My Curls,
27 Nov 2023
My Curls,
Stayed 4 nights in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
Response from Taylor Hicks - Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
Response from Taylor Hicks - Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
2/10 Terrible
Seantina
26 Nov 2023
Seantina
Stayed 1 night in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 1 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
I always have a pleasant stay here. The staff is great!
Katrina
Stayed 3 nights in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
2/10 Terrible
Tanisha
Travelled with family
19 Nov 2023
The sink was broken and the phone in the room didn’t work. Black dirt came up out of the sink
Tanisha
Stayed 1 night in Nov 2023
Response from Taylor Hicks - Front Desk Supervisor on 27 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
Response from Taylor Hicks - Front Desk Supervisor on 27 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
2/10 Terrible
Nicholas
25 Oct 2023
Nicholas
Stayed 1 night in Oct 2023
Response from Taylor Hicks - Front Desk Supervisor on 27 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
room was nicely appointed and well laid out..... clean and comfy
Thomas
Stayed 3 nights in Aug 2023
Response from Taylor Hicks - Front Desk Supervisor on 29 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
This is a Very Nice property..Well run clean and efficient.I was disappointed start I wasn't told that there was no housekeeping service (Bummer)
walter
Stayed 3 nights in Aug 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your rating. I apologize about the housekeeping service; it should be restarting to everyday starting November to my knowledge. I hope you come back to visit us again in the future! Thanks!
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear you enjoyed your stay! You are among our most valued guests. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. We hope to see you again in the future!
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
2/10 Terrible
Corey
31 Jul 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Corey
Stayed 2 nights in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you for your review. I'm sorry that you didn't have a good stay here. Your comments continue to help us improve our service. Hopefully, you will come back to give us another chance. Thanks!
6/10 Okay
David, Chicago
29 Jul 2023
.
David
Stayed 1 night in Jul 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
10/10 Excellent
Colton
28 Jul 2023
Colton
Stayed 2 nights in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your 5-star review! We look forward to you staying with us again in the future.
10/10 Excellent
DENISE
26 Jul 2023
DENISE
Stayed 1 night in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your 5-star review! We hope you come to stay with us again in the future!
Response from Hilton Garden Inn Staff on 28 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Southfield to your liking. We look forward to welcoming you back to our hotel in the future.
6/10 Okay
Richard
Travelled with family
18 Jul 2023
Location convenient to freeways is why we book.
Richard
Stayed 3 nights in Jul 2023
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you for sharing your experience. Hopefully we can turn that 3-star into a 5-star review. Thanks!
The property seemed well maintained and clean. The staff were not knowledgeable about the area, nor did they attempt to find someone to assist. When checking out the front desk clerk did not go over charges, but just took the door key. When asked to discuss she said I would have to contact Expedia and she would not assist me.
Valerie
Stayed 1 night in Jul 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Hello! I am so sorry that you feel that way. But thank you for shedding some light on this. We will be sure to try to improve in this area. I hope you come back to give us another chance.
Response from Taylor Hicks - Front Desk Supervisor on 20 Aug 2023
Thank you so much for your kind words! We hope that you come back to stay with us again soon!
10/10 Excellent
Zakiyah
21 Jun 2023
Zakiyah
Stayed 2 nights in Jun 2023
10/10 Excellent
Chinea
17 Jun 2023
Chinea
Stayed 1 night in Jun 2023
2/10 Terrible
Latrice
11 Jun 2023
Latrice
Stayed 1 night in Jun 2023
Response from Taylor Hicks on 7 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
4/10 Poor
Hani
5 Jun 2023
Disliked: Cleanliness, staff & service
Front desk staff was rude, like he had a bad day or something, no water in room for the coffee maker. They sold me the water a $1 a peace. Bedroom shower stain.
I wouldn’t go back again.
The staff here are very nice and accommodating. Was given a room that smelled like smoke and changed it with no hassle even though they were very busy. Always willing to make sure you have a great stay