“Could be nice.”

The hotel let a church youth group have a pizza party in the lobby until after midnight. My kids did not get to sleep until after 1:30am. Hotel refunded part of my cost.

“pool under repair”

good service, convenient to the palace, expected pool to be working

“If the desk staff were more thorough...”

This was a one-night stay, with the intention of spending a lot of time in the swimming pool. Unfortunately, we were informed at check-in that a pipe had burst and the pool was out of service. It took a bit of cajoling to get the desk clerk to even offer up that we could use the pool at the Residence Inn across the parking lot. There was no offer made to compensate, and because we had booked the room through Expedia, we could not have our reservation refunded and just go stay across the way at the Residence Inn. I thought it bad business, but the hotel, itself, was nice enough. We'd also booked a "Children Eat Free" rate, and they hassled us about that, too.

“Very pleased.”

Excellent service, quiet comfortable rooms, delicious breakfast buffet. Staff was helpful & accommodating.