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Reviews of Clarion Hotel Detroit Metro Airport

2.5 out of 5
Clarion Hotel Detroit Metro Airport
8600 Merriman Road, Romulus, MI

Reviews

7.0

Good

Rating 10 - Excellent. 303 out of 1006 reviews" "
Rating 8 - Good. 264 out of 1006 reviews" "
Rating 6 - Okay. 174 out of 1006 reviews" "
Rating 4 - Poor. 118 out of 1006 reviews" "
Rating 2 - Terrible. 147 out of 1006 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Mediocre at best…
Stayed 5 nights in Mar 2024

8/10 Good

Rod

Liked: Staff & service
Although outdated, the hotel is quite adequate and convenient to the airport. I’d stay again.
Stayed 1 night in Mar 2024

4/10 Poor

Sara

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The reason we booked this hotel was to park and sleep the night before an early flight for vacation. We were charged for both the room and to park where parking was included IF and ONLY IF you booked thru the Park, Sleep Fly website. Lesson learned on our part.
Stayed 1 night in Feb 2024

10/10 Excellent

Jonas

Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024

8/10 Good

Joshua, Stamford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emy on 27 Jan 2024
Thank you for completing our online survey about your recent stay at Clarion Hotel Detroit Metro Airport. Your feedback is valued and will help us improve our services. We hope to welcome you back soon for an even better experience.

8/10 Good

Gabriel

Stayed 1 night in Jan 2024
Response from Emy on 14 Feb 2024
Thank you for taking the time to complete our online survey about your recent stay at the Clarion Hotel Detroit Metro Airport. We greatly appreciate your feedback as it helps us to improve and offer the best possible experience for our guests.Please know that your comments are important to us and we take them seriously. We will use your feedback to make necessary changes and ensure that all our guests have an enjoyable stay.

8/10 Good

CLAUDIA

Liked: Staff & service
Good shuttle to airport
Stayed 1 night in Jan 2024
Response from Emy on 22 Jan 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Rebecca J Van

Stayed 1 night in Jan 2024
Response from Emy on 16 Jan 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emy on 16 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport.On behalf of our entire team, I would like to apologize for the inconvenience you experienced.We are currently undergoing remodeling to improve our guests' experience, and we appreciate your feedback in this regard. Your responses will help us provide exceptional experiences to our guests.

10/10 Excellent

MIN

Liked: Amenities
Very convenient place to DTW.
Stayed 1 night in Jan 2024
Response from Emy on 10 Jan 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Damon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff are awesome. One person stood out. Audrey she is a god sent blessing and worth her weight in gold. Thank you.
Stayed 1 night in Jan 2024
Response from Emy on 10 Jan 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Chrystal

Disliked: Cleanliness, property conditions & facilities
I didn't even stay more than a hour!!! It was smelly dirty and they wouldn't give me a refund because they DON'T let you see the room which is fine. But it looked NOTHING like the pictures. The first room I was in the curtains wouldn't close and it smelled bad the second room I was in the microwave didn't work and smelled bad then when I tried to order some food they told me that on the day that I booked my room is when the restaurant decided to no longer affiliate themselves with the hotel.... I will not recommend anybody to waste their money here unless you are okay with a whole bunch of air fresheners being around to cover up the odor!
Stayed 3 nights in Jan 2024
Response from Emy on 10 Jan 2024
Please accept our sincere apologies for the inconvenience caused by our inability to meet your expectations. We have taken note of your concerns and conducted a review of the matter. Our records indicate that we offered you a different room after you expressed dissatisfaction with the original one. However, you reported that the microwave in the second room did not work. Our maintenance personnel investigated and found that it was unplugged. You decided to checked out and mentioned to the attendant that the photo on your reservation indicated two double beds, but you reserved your room for a king-sized one. Although the front desk offered to upgrade you, you declined the offer because you felt mislead.We apologize for the shortcomings and assure you that your feedback will be invaluable in improving our services. We are currently undergoing remodeling, and your observations will help us to enhance the exceptional experiences of our guests.Once again, we extend our apologies for the inconvenience you experienced during your stay. We appreciate your business and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place I like the room service and staff.
Stayed 1 night in Dec 2023
Response from Emy on 6 Jan 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Charles, Sumter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emy on 6 Jan 2024
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Okay

Keayon

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from emy on 25 Dec 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

6/10 Okay

Zachary

Okay stay
Stayed 2 nights in Dec 2023
Response from Emy on 25 Dec 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

6/10 Okay

Darrian

Stayed 1 night in Nov 2023
Response from Emy on 25 Dec 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excellent

Ann

Travelled with partner
Liked: Staff & service, property conditions & facilities
I was to take my husband to the airport for a return trip to his homeland of Peru. We spent the night prior at the Clarion because of its shuttle service to the airport. Luis was at the hotel desk when we registered. When I told him that I had broken two ribs a few weeks ago, he immediately placed us in a 1st floor room near a side entrance. He was empathetic because he, too, had broken ribs in the past. After my husband’s departure, I extended my stay a couple of nights. I needed to regain strength before the long drive home to Northern Michigan from Detroit. I was comfortable. The room was especially quiet to allow needed rest, and the staff made accommodations for me to remain in the same room. It was greatly appreciated.
Stayed 1 night in Nov 2023
Response from Emy on 5 Dec 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Shiquita

Liked: Cleanliness, staff & service, room comfort
Clean room nice Customer service
Stayed 1 night in Dec 2023
Response from Emy on 5 Dec 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

deborah, White Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Property was decorated for the holidays and the staff were super friendly! Great place to lay your head!
Stayed 1 night in Nov 2023
Response from Emy on 5 Dec 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Jory P

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable bed
Comfortable and clean bed, quiet room. The room shows signs of gentle wear and tear and a few fixtures needing a deep clean.
Stayed 1 night in Oct 2023
Response from Emy on 9 Oct 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Aug 2023
Response from Emy on 29 Aug 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

ZiAchanate

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Emy on 1 Aug 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

8/10 Good

Tengemana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not being familiar with this area led us to take a chance. We made an excellent choice. The hotel is just off the freeway. It is a maximum of 10 minutes from rental car return. It is a maximum of 10 minutes from the airport. Everything fell right into place. The registration staff was informed, helpful and friendly. We needed an extra set of towels that was provided quickly and with a smile. We requested cleaning and tidying after the regular cleaning time. The front desk attendant, the housekeeping supervisor and the cleaning staff coordinated the request and the information to accommodate us. We would recommend this facility to anyone. In addition, there is ongoing renovation that is unobtrusive to guests. If we are in the DTW area again we will be staying at this Clarion.
Stayed 2 nights in Jul 2023
Response from Emy on 31 Jul 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

bruce

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Emy on 31 Jul 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

2/10 Terrible

Archie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from emy on 31 Jul 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

2/10 Terrible

Dennis

Travelled with group
Disliked: Staff & service, room comfort
Blackout
Power was out. Reservation thru Hotels.com had not been received. Forced to pay again. No TV or a/c. Key would not open the door. Locksmith could not open it. Manager finally came and opened it. No vouchers, discounts or refund offered for the inconvenience.
Stayed 1 night in Jul 2023
Response from emy on 31 Jul 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
exactly what I expected from the price. fine to spend a night in and very convenient to DTW
Stayed 1 night in Jul 2023
Response from Emy on 28 Jul 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from emy on 28 Jul 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Yukiko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I chose it because it is near airport ,the location is good for me but the bathtub is so bad. This is the first time for me to use such bathtub in my life.It is so dangerous, it is very easy to fall down and the water of shower is so weak, so next time I will not to use this hotel again even though the others is good.
Stayed 1 night in Jul 2023
Response from Emy on 5 Jul 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excellent

JANET L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emy on 3 Jul 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Jun 2023
Response from Emy on 22 Jun 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities were convenient. Food was very good.
Stayed 1 night in Jun 2023
Response from Emy on 22 Jun 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

DAVID

Travelled with family and small children
Liked: Staff & service
airport transportation was very good.
Stayed 1 night in Jun 2023
Response from Emy on 26 Jun 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Emy on 17 Jun 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Roy

Stayed 2 nights in Jun 2023
Response from emy on 5 Jul 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Emy on 16 Jun 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Erin

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great but it was convenient for DTW flights early out. Don't stay for any reason other than that because it's noisy!!! The TV quality was dim. The bathroom was gross and old. They say they're under new ownership, so perhaps changes will be made. I will say, you can pay to park while away, and that's why i made this my stay.
Stayed 1 night in Jun 2023
Response from Emy on 12 Jun 2023
Thank you for completing our online survey regarding your recent Clarion Hotel Detroit Metro Airport stay.On behalf of our entire team, I apologize for failing to exceed your expectations. We are currently under remodeling and will use your feedback to improve our guests' exceptional experiences.We hope to see you again soon!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and friendly hotel
I have stayed here many times in the past. The reasons- 1. Friendly staff 2. Safe environment 3. Good price 4. Breakfast included 5. Ride to the airport and car shuttle 6. Places to eat within walking distance
Stayed 1 night in May 2023
Response from Emy on 2 Jun 2023
Thank you, Mark,We are always glad to welcome you back to our property. We are happy you enjoyed your stay, and we cant wait to see you again soon!

8/10 Good

Debra

Stayed 1 night in May 2023
Response from Emy on 31 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Mouli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy
Stayed 1 night in May 2023
Response from Emy on 25 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel for the money.
Stayed 2 nights in May 2023
Response from Emy on 23 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Emy on 23 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Kirk, Schenectady

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in May 2023
Response from Emy on 10 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Midori, Albion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Emy on 8 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean smells upon arrival
Stayed 1 night in May 2023
Response from Emy on 4 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Everist

Stayed 1 night in May 2023
Response from Emy on 25 May 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Emy on 29 Apr 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfying
Stayed 1 night in Apr 2023
Response from Emy on 22 Apr 2023
Thank you for completing our online survey regarding your recent stay at Clarion Hotel Detroit Metro Airport. As a guest, you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.