We did not realize from the website that this hotel was branded as a weekly term accomedation. We requested a Standard Suite with a queen size bed. Is a Standard Suite a double bed?. If so this was never communicated to us by Expedia or Candlewood. We received a double bed which was very crowded. Also we were given a handicap room which was fine but it had a standard tub. That is a handicap suite?. Usually it has a hugh walk in shower. Also we received no housekeeping service. We were told that is only provided once a week as to not disturbe their by the stay week guests. Our stay was to short to receive this service. The gentleman at the desk apologized that this fact was not communicated to us upon check in. He said that as far as he knew all their properties had this policy. When I mentioned that a competitor across the street offered this servive plus breakfast and dinner he stated that they were a full service hotel. Yet Candlewood's website I discovered upon looking it up when we arrived home stated daily house keeping. Obviously there was a disconnect between us Expedia and Candlewood. In the future we will do a better job reseaching hotels. In this case we will go back to their competitor as they lived up to their billing.
Comment from Hotel Management
09-Nov-2014 by Elena, Hotel Management
Dear Chuck, First and foremost, thank you for taking the time to write a review about our hotel. We understand that time is valuable and appreciate that you have done so. I am a little concerned about the remark of a double bed? Reason being our hotel comes equipped with two types of rooms. One of which is a standard suite and a one bedroom suite. Both of which have a Queen size bed. I am just wondering about the double bed you received. We do however have handicap rooms with tubs and with walk in showers. These are both standards for the hotel. I also want to apologize for our short comings and the fact that you were not informed about the housekeeping standards of an extended stay. However, if ever you decide to stay at a Candlewood again, we are very flexible and are willing to do what it takes to make you happy. We can do housekeeping for you each day if you like. We will check into the communication with Expedia, thank you for bringing all of this to our attention. We hope you will give us another chance and come and see us again.