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Reviews of Sonesta Simply Suites Detroit Warren

3 out of 5
Sonesta Simply Suites Detroit Warren
7010 Convention Blvd, Warren, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 260 out of 464 reviews" "
Rating 8 - Good. 130 out of 464 reviews" "
Rating 6 - Okay. 42 out of 464 reviews" "
Rating 4 - Poor. 17 out of 464 reviews" "
Rating 2 - Terrible. 15 out of 464 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very nice building, amenities and staff.
Stayed 2 nights in Apr 2024
Response from Selena-AGM on 13 Apr 2024
Thank You so much the great feedback, all feedback is shared with our hard-working team!

8/10 Good

Haidee

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lady on the lobby was very nice and friendly. The room was wide. The cons are not to clean dust are everywhere. The aircon needs some upgrade same with the television and for the shower room there’s sounds like creeky or something
Stayed 3 nights in Apr 2024
Response from Selena-AGM on 7 Apr 2024
Thank you for the feedback, we will definitely share your feedback with the team to address any areas of concern. We are always looking for ways to better serve our customers.

10/10 Excellent

Ravenger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Mar 2024
Response from Selena-AGM on 18 Mar 2024
Thank You for sharing such great feedback! We hope to see you again soon!

4/10 Poor

Bethany A

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The house keeping is outsourced so when having to cook myself for the extended stay the trash was overflowing and had to be put in the closet for days till someone came to get it. When they did come to do the cleaning I was left with no towels or shower curtains while having to shower before going to work. Then a pupe burst and i was without water for a day. Never compensated. The staff was friendly but the hotel is falling appart and in no way a good stay. The website said free breakfast which was a lie, they only had a small mismatched selection from the store.
Stayed 10 nights in Feb 2024
Response from Selena-AGM on 7 Mar 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. We are an extended stay property and offer full weekly housekeeping for any guest after 7 days. During that time we encourage all guest at check in to call the front desk and our team will be happy to assist. We hope we can get the chance to make your next stay a great one. Sorry for any shortcomings on your last stay.

6/10 Okay

Courtney, Portland

Business traveller
Liked: Cleanliness, staff & service
The property was fine. The rooms are a little outdated but the staff did make an effort to try to keep it clean. I was provided 2 plates and 2 forks so had to run the dishwasher often which was very loud. There were little ants in my bathroom one day randomly. I was here a week for work and it was just a little depressing staying here compared to some newer hotels.
Stayed 7 nights in Feb 2024
Response from Selena-AGM on 24 Feb 2024
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

10/10 Excellent

Porscha

Liked: Cleanliness
Response from Selena-AGM on 16 Feb 2024
Thank you for sharing your feedback!

10/10 Excellent

Charlee

Liked: Cleanliness, property conditions & facilities
very clean and neat
Stayed 1 night in Jan 2024
Response from Selena-AGM on 31 Jan 2024
Thank You for sharing your feedback, we enjoyed having you stay with us!

4/10 Poor

Brett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no way this should be a 3 star hotel. Smelled horrible on the inside of this hotel. In my room the furance would kick on and made a noise like a train the whole time it was running. Charged 5 dollars a day for parking like it was limited, which it is not. No breakfast offered. Had some stuff you could buy in the gym/kitchen/landury room. Place is a joke at 3 stars
Stayed 1 night in Jan 2024
Response from Selena-AGM on 16 Jan 2024
Thank you for choosing Sonesta for your getaway. We appreciate your brand loyalty and thank you for your patronage. We truly regret that our accommodations did not meet your expectations during this stay. Mostly, we regret that we were unable to resolve the issues to your satisfaction while staying with us. This has been forwarded to the property Hotel Manager for review

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly people clean room no complaints
Stayed 1 night in Jan 2024
Response from Selena-AGM on 16 Jan 2024
Thank you for sharing such great feedback!

8/10 Good

Qing, Melville

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The website said that breakfast is included, however, it is not Parking is available, but there is a charge. All these come as to surprise since it is not spelled out on Expedia website.
Stayed 1 night in Dec 2023
Response from Selena-AGM on 16 Dec 2023
Thank you for sharing your feedback. We will definitely be sure the website has the correct information about the hotel.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Selena-AGM on 6 Feb 2024
Thank You Glad you stayed with us !!!

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Stayed 4 nights in Dec 2023
Response from Selena-AGM on 8 Dec 2023
Thank you for sharing your feedback, hope to see next time you are in the area

8/10 Good

Matthew e

Liked: Cleanliness, staff & service, property conditions & facilities
Clean simple set up
Stayed 5 nights in Nov 2023
Response from Selena-AGM on 8 Dec 2023
Thank you for staying with us!

10/10 Excellent

Ryan

Stayed 2 nights in Nov 2023
Response from Selena-AGM on 23 Nov 2023
Thank you for your feedback and we hope to see you again!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff was great, would stay again
Stayed 2 nights in Nov 2023
Response from Selena-AGM on 17 Nov 2023
Thank you for the feedback Linda! we look forward to seeing you again!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very uncomfortable. Time to change the mattress! The room was clean. Very quiet.
Stayed 1 night in Nov 2023
Response from Selena-AGM on 12 Nov 2023
Thank you for sharing your feedback!

8/10 Good

Dorothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Selena-AGM on 9 Nov 2023
Thank you for sharing your feedback hope to see you soon!

10/10 Excellent

MADEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Selena-AGM on 9 Nov 2023
It was such a great pleasure meeting you and we are happy you had a great stay!

4/10 Poor

Amgad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Selena-AGM on 7 Nov 2023
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 Terrible

Christopher

Disliked: Staff & service
Poor customer service
Me and my wife spoke to the staff today to receive a receipt showing a zero balance and were assured that it would be sent in 15 mins and it never was received. It was need for our bank because the funds were still pending from Saturday and we had an emergency. The staff did not seem to care at all.
Stayed 1 night in Oct 2023
Response from Selena-AGM on 2 Nov 2023
I apologize for any miscommunication and inconvenience you may have encountered. Your reservation was booked by a third party and you paid a third party for room and tax. Unfortunately that third party would have to give a receipt stating you paid them in full (Expedia). The hotel has sent a folio showing no balance owed. An incidental hold of 150 is held by the hotel during your stay and released at departure if not used for extra purchases. Notifications are posted and explained that it can take 8-10 business days for your financial institution to release. We emailed a folio showing no pending charges to the email on file as well as explaining this very common policy on the phone. Our team is a very caring team and always willing to help. Unfortunately, when booking and paying through a third party the hotel does not have access to your paid invoices to them. Please let me know if we can assist you with anything the hotel was responsible for

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very dated building
Stayed 1 night in Oct 2023
Response from Selena-AGM on 31 Oct 2023
thank you for your feedback, although we are an older hotel, we do our best to deliver the best stay.

8/10 Good

Maria

Business traveller
Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Selena-AGM on 31 Oct 2023
Maria thank you for sharing your feedback. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk ladies extremely nice, my kid loved them. Rooms very comfortable, clean nicely set up. Will recommend.
Stayed 1 night in Oct 2023
Response from Selena-AGM on 26 Oct 2023
Thank you for sharing your feed back! Our team works hard to make each stay a great stay!

10/10 Excellent

LaTassja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so helpful and polite from check in to check out
Stayed 1 night in Oct 2023
Response from Selena-AGM on 15 Oct 2023
Thank You for the great feedback! We work hard as a team to make each stay a great stay.

10/10 Excellent

Rosalyn, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
They're about to fix up the outside according to the signs, so the parking lot won't be an issue. This spot was just right for what I needed and my room was remodeled, and clean.
Stayed 2 nights in Oct 2023
Response from Selena-AGM on 13 Oct 2023
Thank you for sharing we work hard as a team to make each stay a great stay. Hope to see you again soon.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm staff
The staff was amazing. So kind. An early check in was given and appreciated. The hotel is comfortable and a good price for a family getaway.
Stayed 1 night in Oct 2023
Response from Selena-AGM on 2 Oct 2023
Thank You for the great feedback. We hope to see you again soon. Our Team works hard to make each stay a great stay!

8/10 Good

Kayli

Stayed 1 night in Oct 2023
Response from Selena-AGM on 3 Oct 2023
Kayli thank you for the feedback. I hope we can be a 10 on your next stay.

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated tv did not work and the place smelled like old rotten food
Stayed 1 night in Sep 2023
Response from Selena-AGM on 20 Sept 2023
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true Sonesta experience.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Selena-AGM on 20 Sept 2023
Thank you for sharing your great feedback on your great stay, hope to see you soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Selena-AGM on 5 Sept 2023
Thank you for sharing your feedback. We strive to be a 10 for every guest. Please feel free to contact me if you have any concerns about your stay.

10/10 Excellent

Portia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was stressful for me due to personal reasons of my own.. I really appreciate the hotel clerk who checked me in. I had a very late check in after my shift & was very tired…She was patient, accommodating and kind! I had my room upgraded and really enjoyed the space. My room was clean and comfortable.
Stayed 3 nights in Aug 2023
Response from Selena-AGM on 27 Aug 2023
Portia we are so happy to hear you had a great stay and that our team made your stay a little less stressful. Hope to see you again soon!

10/10 Excellent

Sharif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Specially it is worth mentioning that the Manager Selena was extremely helpful. She knows how to deal with a customer professionally and positively. Selena is surely an asset for this business. Simply it was a great experience. We would love to stay again when needed.
Stayed 6 nights in Aug 2023
Response from Selena-AGM on 25 Aug 2023
Thank you! It was a pleasure to meet you both and we look forward to seeing you again!

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Bed was very comfortable. Sam at front desk was fantastic.
Stayed 2 nights in Aug 2023
Response from Selena-AGM on 23 Aug 2023
Thank you for sharing your feedback! We work as a team to make each stay a great stay. Hope to see you again soon.

10/10 Excellent

Cristina, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying in 4 different small hotel rooms over 10 days, our Sonesta Suites unit seem like a palace! Wow, it’s new, roomy, and fully furnished!
Stayed 1 night in Aug 2023
Response from Selena-AGM on 15 Aug 2023
Thank you for sharing Christina!

4/10 Poor

Christian

Stayed 1 night in Aug 2023
Response from Selena-AGM on 15 Aug 2023
Christian we are so sorry Simply Suites Warren was not a good fit for you. We work hard as team to make each stay a great stay.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Selena-AGM on 10 Aug 2023
Thank You for the awesome feedback, hope to see you again.

10/10 Excellent

Cynthia

Stayed 1 night in Aug 2023
Response from Selena-AGM on 9 Aug 2023
Thank You so much for the 10. We hope to see you again!

8/10 Good

Princess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Selena-AGM on 9 Aug 2023
Thanks for the feedback, we hope to see you again!

10/10 Excellent

Jenna

Travelled with partner
Liked: Amenities
This property exceeded my expectations. The rooms were very clean and provided a full kitchen. Nice workout area and area throughout. Definitely would stay here again.
Stayed 1 night in Jul 2023
Response from Selena-AGM on 1 Aug 2023
Thank You Jenna! We hope to see you soon.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Nice staff. Clean room.
Stayed 1 night in Jul 2023
Response from Selena-AGM on 30 Jul 2023
Thank You! We work hard as team to make ech stay a great stay!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was outstanding. The management and staff was very nice and friendly.
Stayed 2 nights in Jul 2023
Response from Selena-AGM on 23 Jul 2023
James thank you so much for sharing your feedback! We work hard as a team to make each stay a great stay.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice i just wish they were more accommodating and helpful with people who may need to live there
Stayed 2 nights in Jun 2023
Response from Selena Easterly- AGM on 3 Jul 2023
Thank You for your feedback. We work hard as a team to make every stay a great stay.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Very, very clean!! You can tell it’s a well-maintained property. Great value!
Stayed 2 nights in Jun 2023
Response from Selena Easterly-HM on 29 Jun 2023
Susan Thank you for the awesome feedback! Hope to see you again.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jun 2023
Response from Selena Easterly-HM on 23 Jun 2023
Cynthia it was so GREAT to see you again !!!

10/10 Excellent

Tenn

Liked: Staff & service, property conditions & facilities
The staff was very nice 😊
Stayed 1 night in Jun 2023
Response from Selena Easterly- AGM on 22 Jun 2023
Thank You for sharing your feedback!!!

8/10 Good

Eric

Stayed 1 night in Jun 2023
Response from Selena Easterly-HM on 23 Jun 2023
Eric thank you for sharing your feedback. Hope to see you again!

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff, all three shifts, were top shelf.
Stayed 1 night in Jun 2023
Response from Selena Easterly-HM on 12 Jun 2023
Thank you very much for the great feedback! We hope to see you again!

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
All was well
Stayed 1 night in Jun 2023
Response from Selena Easterly-HM on 2 Jun 2023
Thanks guys!! It was nice meeting you. See you next stay!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was constantly trying to make me feel like I was appreciated and welcomed. Everything worked and was clean. It was enjoyable to use the washer/dryer and check out the fully stocked vending machines They even had extra coffeemakers/small appliances and games for use by guests.
Stayed 5 nights in May 2023
Response from Selena Easterly-HM on 26 May 2023
Larry THANK YOU so much for sharing your feedback! We work hard as a team to make each stay a great stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Selena Easterly-HM on 24 May 2023
Sarah thank you for taking the time to share your feedback! Hope to see you soon.