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Reviews of Country Inn & Suites by Radisson, Ankeny, IA

2.5 out of 5
Country Inn & Suites by Radisson, Ankeny, IA
2510 Se Tones Dr, Ankeny, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 868 reviews" "
Rating 8 - Good. 292 out of 868 reviews" "
Rating 6 - Okay. 96 out of 868 reviews" "
Rating 4 - Poor. 40 out of 868 reviews" "
Rating 2 - Terrible. 13 out of 868 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property many times over the years and it is consistently a good experience.
Stayed 1 night in Apr 2024

8/10 Good

tatum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Richard

Travelled with family, Business traveller
Liked: Property conditions & facilities
Location was great
Stayed 4 nights in Mar 2024

10/10 Excellent

Bradley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet close doors meant no slamming doors at night! Loved that with kids sleeping.
Stayed 1 night in Feb 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff!!! Thank you for a great stay!
Stayed 1 night in Jan 2024

2/10 Terrible

Jon

Travelled with family
Disliked: Property conditions & facilities
Breakfast boring
Hot tub dirty then then refilled it and chemicals turned suits white. Breakfast never changes. They don’t keep food filled. Staff play on phones in office. Pop machine is broke No milk for cereal. What happened at this place. Breakfast used to be good
Stayed 10 nights in Dec 2023
Response from TB on 5 Jan 2024
Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We value your feedback and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Clayton

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate. Everything clean friendly and updated. Hot tub was great. Would stay again
Stayed 2 nights in Dec 2023

8/10 Good

Barb

Stayed 2 nights in Dec 2023

10/10 Excellent

Cindy, Lees Summit

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel for money
The hotel is very nice and located in a great location. The staff is friendly and work hard to make your stay comfortable and hassle free. Our room was nice but a few small issues: 1. Hair blow dryer did not work. 2. One of the dresser drawers would not stay closed so we taped it shut.
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again. Was happy with the room size, the room and building seemed clean, staff was friendly, and a good rate. Could have had more options for breakfast, but wasn't bad. Hot tub was nice but could have been a bit warmer. But was a great 2 night stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times
Stayed 1 night in Nov 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Scott

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a musty smell in the room and the breakfast wasn't hot and had no protein
Stayed 1 night in Nov 2023

4/10 Poor

Jerry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I arrived at the front desk check in and two women were behind it. They were having their own conversation and we were the only guests in the lobby. They continued to talk with each other for about five minutes before making eye contact or even acknowledging us with a simple “hello.” Finally after we were checked in we made our way to our room. On the way to the room the carpets were soaking wet in places, stained, and smelled moldy. Once in the room we noticed black hairs all over the bathroom floor and the bottom of the shower didn’t look like it had been cleaned. The bed was terribly uncomfortable. We made it to the hot tub at about 1130 pm. It was warm at best, had a greenish color, and smelled like pond water. We only stayed a couple minutes. I think this hotel could be a lot better if a little bit of care/love was put into it. We definitely won’t be staying again.
Stayed 1 night in Nov 2023

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Squeaky floors from neighbor above and loud fan on heater made it hard to fall asleep on the average bed with small thin pillows. Continental breakfast was good enough.
Stayed 2 nights in Nov 2023

8/10 Good

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were traveling and stopped there for a night.
Stayed 1 night in Nov 2023

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable Suites
Stayed 1 night in Nov 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location . . . easy parking . . . nearby restaurants.
Stayed 1 night in Oct 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Gerald

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Bruce

Disliked: Cleanliness, room comfort
A/C loud and off and on several times waking us. Bed uncomfortable and bedding hard. Stay elsewhere.
Stayed 1 night in Sep 2023
Response from TB on 3 Oct 2023
We’re sorry to hear that your stay with us did not meet your expectations. We appreciate your feedback regarding the A/C and the bedding. We understand how important a good night’s sleep is and we apologize for any discomfort you experienced. We’re constantly working on improving our services and your feedback is invaluable in this process. We’ll make sure to look into the issues you’ve mentioned and take necessary actions to rectify them.

6/10 Okay

Ron

Travelled with family
Nothing special, kind of run down.
Stayed 1 night in Sep 2023
Response from TB on 3 Oct 2023
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us was not up to your expectations. We strive to provide our guests with a special and comfortable stay, and we regret that we fell short in this instance. Your comments regarding the condition of our property are taken very seriously, and we will be looking into them to see where improvements can be made.

10/10 Excellent

Greg

Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Ben

Business traveller
Liked: Staff & service
Disliked: Amenities
Lots of noise from the room above. Otherwise, perfectly adequate!
Stayed 1 night in Sep 2023

8/10 Good

Drew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
I stay at this property a couple of times every year and have done so for many years. No surprises, and I always have an enjoyable stay.
Stayed 1 night in Sep 2023

8/10 Good

John R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and quiet. The towels were very thin and the breakfast was underwhelming (microwave breakfast sandwiches, boiled eggs,cereal etc.
Stayed 1 night in Sep 2023

6/10 Okay

Holly

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast just okay. We would stay somewhere else because of the lack of choices.
Stayed 3 nights in Aug 2023
Response from TB on 31 Aug 2023
Thank you for your review. We are sorry to hear that you were not satisfied with our breakfast options. We strive to provide a variety of choices for our guests, including waffles, biscuits & gravy, bread, bagels, muffins, breakfast sandwiches, juices and coffee. We appreciate your feedback and we will try to improve our breakfast service in the future.

8/10 Good

James

Travelled with family
Grounds unkept. Worst breakfast of any Country Inn and Suites I have stayed in. Everything else was ok
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-

10/10 Excellent

Karen

Stayed 2 nights in Aug 2023

6/10 Okay

Tina

The carpet needs cleaning throughout the hotel. The drain in the sink was slow. I stayed multiple nights but this is a hotel that’s fine for an overnight stay and that’s it. Probably will choose something else next visit.
Stayed 3 nights in Aug 2023
Response from TB on 28 Aug 2023
Thank you for your review and for bringing these issues to our attention. We will make sure to address the issues with the carpet and the slow drain in the sink. Thank you for chosing our hotel and we hope to provide a better experience on your next stay.

6/10 Okay

Jack

Business traveller
Liked: Staff & service
Dated property
Stayed 1 night in Aug 2023
Response from Tb on 27 Aug 2023
Thank you for your review and staying with us! Next visit I hope we can get 5 stars!

4/10 Poor

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and the facilities were very clean. Staff was very friendly. Very unhappy with how loud it was. If you want a good nights sleep, I wouldn't recommend staying here.
Stayed 3 nights in Aug 2023
Response from TB on 21 Aug 2023
Thank you for your review! We’re glad to hear that you found the bed comfortable and the facilities clean, and that our staff was friendly. We’re sorry to hear that you were unhappy with the noise level during your stay. We understand how important a good night’s sleep is and will work on addressing this issue to improve our service.

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was friendly and prompt at check in. Pool area was nice. Breakfast was pretty sparse.
Stayed 1 night in Aug 2023
Response from TB on 28 Aug 2023
Robert- glad to see you had a great time and got to enoy the pool. We are working on adding different items to our breakfast to make sure our guests enjoy it!

10/10 Excellent

Jon

Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from TB on 28 Aug 2023
David- thanks for the great rating, hope to see you again soon!

4/10 Poor

Christa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 2 nights in Aug 2023
Response from TB on 28 Aug 2023
Joshua - glad to hear everything was good! Next time we will make sure it is great! Thank you again!

8/10 Good

Rachel

Stayed 4 nights in Jul 2023

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023