Lobby

Reviews of La Quinta Inn & Suites by Wyndham Castle Rock

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 476 out of 1000 reviews" "
Rating 8 - Good. 369 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

GINGER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and friendly. One member told me about how to get to scenic sites easily and took the time to detail facts about the area and others near Castle Rock. Breakfast was fair but it was filling. Rooms were comfortable.
Stayed 1 night in Sep 2022

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remodeled and very clean.
Absolutely would stay again. Remodeled and very clean. Price was great and location easy to get to.
Stayed 1 night in Sep 2022

10/10 Excellent

Vicki

Amazing
Very nice and clean, all of the staff was so nice and friendly. Will definitely stay again
Stayed 4 nights in Sep 2022

10/10 Excellent

Sharyn, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would stay here again.
Stayed 1 night in Sep 2022
Response from Ryann Bucknam, Assistant General Manager on 16 Sept 2022
Thank you for taking the time to let us know about your stay! We love to see that you enjoyed everything and look forward to any future reservations you may book with us!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Coffee was never hot
Stayed 2 nights in Sep 2022
Response from Ryann Bucknam, Assistant General Manager on 13 Sept 2022
Thank you for taking the time to let us know about your stay at LaQuinta Inn and Suites, Castle Rock, CO! We are sorry to hear that our coffee could have been refreshed and served hotter, and we will consider this following through to the future!

10/10 Excellent

Kaysa, Pueblo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice and welcoming. Room was clean
Stayed 1 night in Sep 2022
Response from Ryann Bucknam, Assistant General Manager on 11 Sept 2022
Thank you for taking the time to share your experience! I am so happy to see that everything went well! We hope to see another future reservation from you soon!

10/10 Excellent

harald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and courteous. The pool and hot tub were very clean. The lobby was very nice and clean.
Stayed 1 night in Sep 2022
Response from Ryann Bucknam, Assistant General Manager on 11 Sept 2022
Thank you for taking the time to share your experience! I am so happy to see that everything went well! Here at LaQuinta, we strive in exceeding our guests' expectations! We hope to see another future reservation from you soon!

10/10 Excellent

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say, when on the road to vacation destination
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 6 Sept 2022
Thank you for taking the time to share your experience! We are so happy to see that your stop here was a good one! We hope you stop by again on your way back!

8/10 Good

Fred

Stayed 3 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 7 Sept 2022
Thank you for taking the time to let us know about your stay! we are happy to see you enjoyed our property, and look forward to any future reservations in the future!

10/10 Excellent

Camie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and staff was very accommodating
Stayed 1 night in Sep 2022
Response from Ryann Bucknam, Assistant General Manager on 6 Sept 2022
Thank you for taking the time to let us know about your stay! We are so happy you enjoyed every aspect of our hotel, and look forward to any future reservations you may book with us!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 3 Sept 2022
Thank you for taking the time to let us know about your stay at LaQuinta Inn and Suites! I am so happy to see our property was satisfactory! We look forward to any future reservations you may book with us!

8/10 Good

Nicholas

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LQ Castle Rock
Clean rooms. Front desk was extremely slow at check-in. Otherwise good stay. Not many good places to eat in the area. Restaurants locally were OK. I wouldn’t call the breakfast a buffet.
Stayed 1 night in Sep 2022
Response from Ryann Bucknam, Assistant General Manager on 2 Sept 2022
Thank you for taking the time to let us know about your experience at our hotel! Due to staffing shortages, our front desk staff have been doing their best on our busy days while being short-handed. We offer a continental breakfast as well; a buffet would be a bit crowded in our available breakfast area. I am happy to see everything else was satisfactory, however!

8/10 Good

Adry

Stayed 7 nights in Aug 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and most accommodating. I lost a key (not room key) and didn’t realize it until we were about 100 miles down the road. I called, they found it and mailed it to me. Big load off my mind!
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 6 Sept 2022
We are so happy to hear you enjoyed the stay, and that you were able to get the key back! We look forward to serving you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 2 Sept 2022
Thank you for taking the time to let us know about your stay! I am pleased to see that you enjoyed the property and look forward to any future reservations you may book with us!

8/10 Good

anita marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and Bob at the front desk made us feel very welcome and had great suggestions for us to dine at!
Stayed 4 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 26 Aug 2022
Thank you for taking the time to let us know about your stay! I am so pleased to hear that Bob was able to make you feel welcome and provide you with suggestions for a place to eat in town! I will share your comments with Bob, who I am sure will be encouraged by your remarks!

10/10 Excellent

Tracy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Not unique, common. Understaffed and hallways needed to be vacuumed. Very nice place, room was clean, beds great. Bkfst was decent and clean area. Supreme value.
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 23 Aug 2022
Thank you for taking the time to let us know about your experience during your stay! Unfortunately, we are understaffed, however I am happy to hear you enjoyed the stay none the less! We look forward to seeing any future reservations from you in the future!

6/10 Okay

Eunice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was clean and kept up around the property. What I didn't like was that nothing was vacuumed the room or building hallway.
Stayed 4 nights in Aug 2022
Response from Ryann Bucknam, AGM on 23 Aug 2022
Thank you for taking the time to let us know about your experience! I am sorry to hear we let vacuuming fall from our list of priorities, however I would like to assure you we are working to prevent this from occurring again!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time staying there. We were quite pleased with our room, the cleanliness, and the staff was very friendly. We weren’t very impressed with the free breakfast so opted to leave and get breakfast elsewhere.
Stayed 2 nights in Aug 2022
Response from Ryann Bucknam, AGM on 23 Aug 2022
Thank you for taking the time to share your experience! I am pleased to see you enjoyed the property and understand that our breakfast is lacking in some ways. Unfortunately, due to supply chain issues, we are not able to safely serve items like hot sausage and bacon, or scrambled eggs. We do however do our best to provide what we can given the circumstances.

10/10 Excellent

john

Stayed 4 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 26 Aug 2022
Thank you for taking the time to let us know about your stay! We look forward to any future reservations you may make here at the hotel!

6/10 Okay

Roy

Travelled with partner
Good location, basic amenities, breakfast could be improved.
Stayed 2 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Aug 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

10/10 Excellent

Scott, Arlington Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is unbelievably good. And huge! The hotel is well maintained and the staff is friendly
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Aug 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

10/10 Excellent

Xuan, Conroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, would definitely room here again!
Stayed 4 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Aug 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

6/10 Okay

julian, goodland

Travelled with family
Liked: Cleanliness
When you go for breakfast in the last 30 minutes, they dont have much left, not even coffee.
Stayed 2 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Aug 2022
I am so sorry to hear you missed our breakfast! We would have been more than happy to make fresh coffee for you, and even get you some items for breakfast!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly
It's not a new hotel but it is very well cared for. I was greeted at the front desk and checked in efficiently. The lobby was immaculate. The hotel was very clean from the front door to the room. The little fridge was spotless as was the bathroom.
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Aug 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, but.
Nice hotel, but the hot tub was out of service and the king size bed was way too soft and did even fit the bed frame. The pillows would fall in between the wall and mattress, so we push the mattress up to the wall and then we keep running into the bed frame with our toes. The room also had a pet urine smell.
Stayed 2 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Aug 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

8/10 Good

Helen

Travelled with family
Liked: Staff & service
The carpeting in the room and hallway could have been a lot more cleaner than they were.. Vacume and steam cleaning is very easy to do with equipment of today. Replace carpeting with tile if carpeting is not going to be cleaned everyday. Other areas front desk etc. very pleased, very nice staff. Carpet has to go or clean steamed. HP
Stayed 3 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 17 Aug 2022
Helen, Thank you for taking the time to let us know about your stay! I am sorry to hear you noticed our carpets falling behind on cleanliness, we actually are planning to get a renovation done here soon, and we hope to be rid of the carpet as well!

10/10 Excellent

Carolyn

Liked: Amenities, property conditions & facilities
The front desk was so helpful,accommodating and friendly
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 17 Aug 2022
Thank you for taking the time to let us know about your experience at LaQuinta Castle Rock! We are so happy to see you enjoyed your visit and look forward to any future bookings you make here at our hotel! Here at LaQuinta, we continuously strive to exceed our guests expectations!

10/10 Excellent

Theodore E Osowski

Stayed 2 nights in Aug 2022
Response from Ryann Bucknam, AGM on 17 Aug 2022
Thank you for taking the time to let us know about your experience at LaQuinta Castle Rock! We are so happy to see you enjoyed your visit and look forward to any future bookings you make here at our hotel!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay at a good price.
Comfortable quiet stay at a good price. Easy access on and off I-25. We selected this location due to proximity between Pike’s Peak and Coors Field (in downtown Denver). Very pleased to be staying away from Denver’s heavy traffic and tourist traffic of Manitou Springs. Staff couldn’t be more friendly. Room and lobby were clean but elevator would benefit from some attention.
Stayed 3 nights in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 14 Aug 2022
Thank you for taking the time to let us know about your stay! I will share you review with our staff, who I am sure will be encouraged by your remarks! We also appreciate you letting us know about the elevator, we will look into cleaning that more regularly! We look forward to any future reservations you may book with us!

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good front service - notice on door for those there for a 2 nd night - which was not us had to go to the front desk for towels or linens, obviously not enough cleaning staff. We only stayed one night
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, AGM on 14 Aug 2022
Thank you for taking the time to let us know about your stay! I will share you review with our staff, who I am sure will be encouraged by your remarks! We are aware of our staffing issues, and are doing the best we can with the hands we have.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

david lee

Disliked: Property conditions & facilities
Bathroom repairs were poorly done extremely tacky
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 10 Aug 2022
David, I am so sorry to hear that our bathrooms were not up to standard. Please rest assured we are taking the appropriate measures to resolve these tacky repairs. Thank you for taking the time to let us know about your experience.

4/10 Poor

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For the price,one would hope that the pool would be open.
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 9 Aug 2022
Hello, Yvonne, Thank you for taking the time to let us know about your stay, and I'm sorry it was not what you had hoped for. As it turns out, our pool was open during the time of your stay, we simply had the hot tub downed for maintenance! I apologize for this confusion, and will make our sign more clear!

8/10 Good

Kevin R

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ryann Bucknam, Assistant General Manager on 10 Aug 2022
Thank you for taking the time to let us know about your stay here at LaQuinta inn and Suites! We hope to serve you again in the future!

10/10 Excellent

JUDITH

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
We were very pleased that our dog was treated very nicely! We had absolutely no issues with the service we were provided. The only issue we had was that the tv was pretty much hard to operate; and in fact, the next morning, we were unable to turn it on at all! But that was our only complaint at all! We will definitely be returning!
Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 5 Aug 2022
Dear Paula, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Castle Rock. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel to be just what you were hoping for! I am sorry that your TV was not connecting, I assure you we will have that resolved for your next stay! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Kaitlyn

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Kevin

Stayed 1 night in Jul 2022

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and very nice
Stayed 5 nights in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 28 Jul 2022
Thank you for taking the time to let us know about your stay! I am so happy to hear that our staff were able to provide you with an excellent experience! We look forward to any future reservations you may have with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were nice & friendly.
Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 27 Jul 2022
Thank you for taking the time to let us know about your experience here at LaQuinta Castle Rock! I am so happy to hear our staff were able to make the stay pleasant! We continuously strive to receive reviews like yours, and look forward to any future reservations you may book with us!

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. My grandkids loved the swimming pool. They let us check in a little early which was nice.
Stayed 2 nights in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 27 Jul 2022
Thank you for taking the time to let us know about your stay! I am so happy that our staff were able to provide you and your family with a positive experience! We hope that you and your grandkids come visit us again!

10/10 Excellent

Matthew, Olympia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome, especially Edward
Stayed 2 nights in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 27 Jul 2022
Thank you for taking the time to let us know about your stay! I am so happy that Edward was able to make the difference in your stay and will be sure to share your review with him! We hope you can come visit us again soon!

10/10 Excellent

tamara

Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 27 Jul 2022
Thank you for taking the time to let us know about your stay! I am so happy to hear our hotel was exactly what you were looking for! Here at LaQuinta, we continuously strive to exceed our guests' expectations! We hope to see any future reservations from you!

10/10 Excellent

Travis

Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Jul 2022
Thank you for taking the time to let us know about the quality of your stay! I am so happy to hear that we were able to hit every mark for your stay! Here at LaQuinta, we continuously strive to exceed our guests' expectations! We look forward to seeing any future reservations from you!

8/10 Good

Kim

Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 22 Jul 2022
Thank you for taking the time to let us know about your stay! We would love to know what we could do to turn your 8/10 into a 10/10! Here at LaQuinta, we continuously strive to exceed our guests' expectations!

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 3 nights in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 18 Jul 2022
Thank you for taking the time to let us know about your stay! I am happy to hear that our staff were able to make the difference in your stay! Here at LaQuinta, we strive to receive reviews like yours, and look forward to serving you again in the future!

10/10 Excellent

Gilberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with very friendly staff that make you feel at home’
Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 18 Jul 2022
Thank you for taking the time to let us know about your stay! I am happy that my staff were able to make the difference in your experience! Here at LaQuinta, we continuously strive to receive reviews like yours! We look forward to serving you again in the future!

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The two gentlemen at the front desk were delightful and had wonderful restaurant recommendations.
Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 14 Jul 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to receive reviews like yours! I am happy to hear my two front desk men were able to point you to some good local eats and provided you with a pleasant experience! We look forward to any future reservations you may book here at LaQuinta Inn and Suites by Wyndham Castle Rock!

10/10 Excellent

Kathleen

Stayed 1 night in Jul 2022
Response from Ryann Bucknam, Assistant General Manager on 14 Jul 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to receive reviews like yours! We look forward to any future reservations you may book here at LaQuinta Inn and Suites by Wyndham Castle Rock!