View from property

Reviews of Kimpton Hotel Monaco Denver, an IHG Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 95 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean large room with two queens. Would definitely stay there again.
Stayed 1 night in Mar 2024
Response from The Hotel Monaco Team on 26 Mar 2024
John,Thank you so much for taking the time to review your stay. Lovely to hear you enjoyed and we hope to welcome you back soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was within walking distance to many restaurants and stores and very friendly staff.
Stayed 4 nights in Mar 2024
Response from The Hotel Monaco Team on 23 Mar 2024
Thank you Jennifer for your review. Happy to hear you enjoyed your time here at the Monaco and we hope to see you again in the future

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for an Avalanche game. The Hotel was very clean, and the staff was very friendly and nice.
Stayed 1 night in Mar 2024
Response from The Hotel Monaco Team on 12 Mar 2024
Leslie,Thank you for your review and for choosing the Hotel Monaco for your stay. Happy to hear you enjoyed and hope to see you again soon.

10/10 Excellent

Rizalina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful
Stayed 1 night in Feb 2024
Response from The Hotel Monaco Team on 28 Feb 2024
Thank you so much for taking the time to review your stay. We hope to see you again in the future!

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Hotel Monaco Team on 25 Feb 2024
Thank you for taking the time to review your stay. We hope to have you here with us again in the future.

8/10 Good

Leslie, Verona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff should smile more ; room had an elevated parking lot view line ; parking is ridiculously expensive ; lobby lounge is very very warm and inviting
Stayed 4 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very nice room.
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Andrea

Business traveller, Travelled with partner
We needed to ask twice for things to get done. Customer service not at to par
Stayed 2 nights in Feb 2024
Response from The Hotel Monaco Team on 12 Feb 2024
Thank you Andrea for providing feedback for your stay. We are sorry to hear you were not satisfied during your stay. We apologize for coming up short and will use the provided feedback to help our staff improve.

8/10 Good

faye

Stayed 3 nights in Feb 2024
Response from The Hotel Monaco Team on 23 Mar 2024
Thank you for your review.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really amazing. Staff was great and loved all of the amenities.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Corbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Felt like we had a little apartment. Room was very clean and updated!
Stayed 4 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Thank you for the great feedback you have provided. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel is a touch dated, but was still a great option for 1 night in Denver. Small things: water pressure in shower was weak, the television should be updated - it was a struggle to use, they could add a bluetooth speaker to the rooms, the elevators need to be redone. Everyone was incredibly courteous and kind, loved the free wine hour from 5-6 pm and then also the free nightcap from 8-10 pm. Overall a good stay with a solid price to match.
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if there was Bluetooth speakers in the room. Chicago has them.
Stayed 3 nights in Jan 2024
Response from Jess on 9 Jan 2024
Thank you for your feedback. We are always looking for ways to improve and will be forwarding this along to the correct team

6/10 Okay

ROBERTO

Stayed 4 nights in Dec 2023
Response from Hotel Management on 29 Jan 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jess on 9 Jan 2024
Thank you for the review. We hope to see you again soon

10/10 Excellent

Kip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. We will be coming back.
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay with my dogs and partner. The front desk lady, Alyssa, was fantastic! Can’t wait for our next stay!
Stayed 4 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Alyssa. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Hotel Management on 22 Jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Michael, Abington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short but quality stay. Staff was pleasant and helpful. Very pleased.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 26 Dec 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Hotel Monaco Team on 11 Dec 2023
Dear Douglas,We are sorry to hear that we came up short of your expectations during your stay. We do hope you will return so we may have a chance at a better impression.

10/10 Excellent

Hayden

Stayed 2 nights in Dec 2023
Response from The Hotel Monaco Team on 11 Dec 2023
Thank you Hayden! Always great to hear of a positive stay.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience.
Check in time is 3 and we had to wait until 4:30 to check in. The next night, Pres. Biden stayed at the hotel and we had to go thru crazy security, were not allowed to leave our room nor were we allowed to eat. It was AWFUL....and no one said a thing to us. We had to leave our car in the middle of a protest.....It was an incredibly awful experience.
Stayed 3 nights in Nov 2023
Response from The Hotel Monaco Team on 11 Dec 2023
Stephanie,Thank you for taking the time to review your stay with us and we are truly sorry for the inconveniences faced during your stay. We at the hotel were unfortunately given conflicting information regarding parking as well as movement within the hotel so we do deeply apologize for this. We hope you will return so we may have a chance at a better second impression

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 18 Dec 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from The Hotel Monaco Team on 11 Dec 2023
Thank you for your review, we hope to see you again soon.

6/10 Okay

Jennifer, Boynton Beach

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bare bones. No coffee pots in rooms, or irons/ironing boards restaurant very limited hours.
Stayed 5 nights in Nov 2023
Response from Hotel Management on 20 Nov 2023
Thank you for taking the time to review our hotel, Jennifer. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

2/10 Terrible

kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from The Hotel Monaco Team on 16 Nov 2023
We are sorry to hear that your stay was less than expected. We strive to make every guests stay remarkable and are saddened to hear we fell short.We thank you for taking the time to review your stay.

8/10 Good

DOUGLAS

Stayed 1 night in Oct 2023
Response from Hotel Management on 7 Nov 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jess on 30 Oct 2023
Thank you for taking the time to review your stay, hope to see you again soon.

6/10 Okay

Deb

Travelled with family
Liked: Cleanliness
Great location in the centre of Denver, and quite beautifully appointed. The service in the restaurant was great, as was the food. The 'happy hour' rates for drinks and food was great value. The poor service/engagement of the check in was disappointing, we were not made to feel welcome. The lack of facilities in the room (no coffee/tea making ability, no ability to order room service, no clock) made this a very expensive stay. I expect more when I am paying nearly $600 USD a night for a hotel room, even in Denver.
Stayed 1 night in Oct 2023
Response from Hotel Management on 27 Oct 2023
Thank you for taking the time to review our hotel, Deb. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Marissa

Stayed 3 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Michelle, Sammamish

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel in a not so great area. Dirty & smelly outside, not the hotels fault. Tons of construction everywhere which was annoying as a tourist. I felt safe walking from train station area at night despite obvious homeless people around though. Room was perfect for 4 people, high ceilings and lots of space.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 13 Oct 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Tyler

Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for this fabulous rating, Tyler! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Maryann

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Overpriced for the experience
The staff was wonderful! The hotel itself was disappointing. Our room was small, with one corner window facing the parking garage and overlooking a roof of equipment and bird droppings. The rug was coming up by the edge of the wall. I wouldn't mind any of that if the price point matched - but that was WAY too expensive to look at a parking garage.
Stayed 1 night in Sep 2023
Response from Hotel Management on 6 Oct 2023
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our accommodations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

8/10 Good

FELICE, Delray Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The original room I was given was awful, like a dungeon! Window was literally feet away from a parking garage, where if the shade was open, cars and people would be looking right into your window! And No sunlight at all. Buyers beware! However, I asked for a room change and was given a beautiful, spacious, comfy room.
Stayed 4 nights in Sep 2023
Response from Hotel Management on 6 Oct 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 Terrible

Matthew

Stayed 1 night in Sep 2023
Response from The Hotel Monaco Team on 2 Oct 2023
We are sorry to hear that you did not enjoy your stay here. We welcome all feedback and again our sincere apologies for the issues during your stay

6/10 Okay

Collin

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from The Hotel Monaco Team on 27 Sept 2023
Thank you for your feedback

4/10 Poor

Irie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here a couple years ago and it was FABULOUS. This visit was mediocre at best. Any requests from the front desk for housekeeping or extra pillows or the like took HOURS. Dinner food from the hotel restaurant was great but extremely limited in availability and also took a long time. Breakfast was boring, lacked flavor and the potatoes were served cold. The morning front desk personnel were great but afternoon front desk workers had very poor attitudes. I noticed lots of stains in the hallways along with a strange smell and housekeeping left behind their used rags in my room after turndown service. For the price I expected much better.
Stayed 3 nights in Sep 2023
Response from The Hotel Monaco Team on 19 Sept 2023
Thank you Irie for taking the time to review your stay. We are deeply saddened to hear that you did not enjoy your stay and have taken your feedback to the appropriate teams. We welcome all feedback and again our sincere apologies for the issues during your stay

8/10 Good

Justyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t what I booked but overall a good stay
Stayed 2 nights in Sep 2023
Response from Hotel Management on 27 Oct 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

4/10 Poor

William

Liked: Property conditions & facilities
Foyer entrance smelled like backed up sewer. All the staff are very young and in training. It's an old Monaco hotel with a modern makeover that tries to act like 4 stars but falls very short.
Stayed 5 nights in Sep 2023
Response from Hotel Management on 11 Sept 2023
Thank you for taking the time to share your thoughts with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great stay close to everything especially Union Station to catch the Red Rocks shuttle!
Stayed 2 nights in Sep 2023
Response from Jess on 10 Sept 2023
Thank you for your stay and taking the time to review. Hope to have you stay with us again soon!

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness, property conditions & facilities
Basically, everything was fine, but not up to the level one would expect for the price paid. There was not even a towel rod in the bathroom and the rest of the place was fading a bit in terms of newness. Worst was the $23/person "amenities fee." We did not do anything but sleep in the room, and did not park a car or check luggage, so $46/day is kinda rich and was not disclosed on check in. They also hold $400 for "incidentals." Seriously? They had my Amex on file.
Stayed 4 nights in Sep 2023
Response from The Hotel Monaco Team on 10 Sept 2023
We are sorry to hear you did not enjoy your stay with us. We hope to be able to make a better second impression in the future

4/10 Poor

Wei-Li, Saint Louis

Disliked: Staff & service
The hotel had a very bad odor and the suite I had was run down and not clean
Stayed 2 nights in Sep 2023
Response from Jessica on 6 Sept 2023
Good afternoon,We are saddened to hear about the difficulties during your stay. We strive for all stays to be amazing and are sincerely apologetic that we missed the mark. We welcome all feedback and will follow up with the team.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 28 Aug 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Serena

Stayed 1 night in Aug 2023
Response from Jessica on 19 Sept 2023
Thank you for your review. Have a great day and hope to have you back with us again

8/10 Good

Joanna, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Management on 28 Aug 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

8/10 Good

Christian

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great, beautiful room. Service was incredibly slow in the Panzano restaurant and there was a very unfriendly desk clerk, but the valet service, room service and cleanliness, as well as the details of the room were impeccable. We had to call several times to ask that it be made up, and for coffee for the coffee maker, but overall great. Not inexpensive, but lovely.
Stayed 2 nights in Aug 2023
Response from Jessica, Front Office Manager on 22 Aug 2023
Thank you for taking the time to review your stay with us Christian, we are sorry to hear there were some difficulties with your stay. We take all feedback as a learning opportunity and will be sure to follow up with the team. Thank you again and we hope to see you again.

2/10 Terrible

Ben

Stayed 1 night in Aug 2023
Response from The Hotel Monaco Team on 10 Sept 2023
We are sorry to hear you did not enjoy your stay with us. We hope to be able to make a better second impression in the future

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and valet guys were very friendly and made things easy.
Stayed 1 night in Aug 2023
Response from Jessica on 16 Aug 2023
Thank you so much for your kind words William! Always good to hear about the team. Have a great day and hope to see you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on 8 Aug 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Diana

Travelled with partner
Disliked: Amenities, property conditions & facilities
Just average. Nothing special. The rooms were clean but everything was old. A little bit of an old smell in the building. Service was fine.
Stayed 1 night in Aug 2023
Response from The Hotel Monaco Team on 6 Aug 2023
Thank you for taking the time to review your stay with us. We are sad to hear we fell short of your expectations and will be bringing your feedback to the appropriate departments. We do hope you will return for us to make a better second impression.