Exterior

Reviews of Hilton Garden Inn Denver Downtown

3 out of 5
Hilton Garden Inn Denver Downtown
1400 Welton Street, Denver, CO

Reviews

7.8

Good

Rating 10 - Excellent. 441 out of 1012 reviews" "
Rating 8 - Good. 239 out of 1012 reviews" "
Rating 6 - Okay. 155 out of 1012 reviews" "
Rating 4 - Poor. 82 out of 1012 reviews" "
Rating 2 - Terrible. 95 out of 1012 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was smooth.
Stayed 1 night in Mar 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely view of the mountains
Stayed 2 nights in Mar 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very close to the bus stop for the free 16th street mall bus shuttle to Union Station.
Stayed 2 nights in Mar 2024
Response from Francisco on 26 Mar 2024
Thank you!

4/10 Poor

Raquel

Travelled with family
walking distance everywhere parking its to expensive
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Francisco on 26 Mar 2024
Thank you!

10/10 Excellent

Chelsea Nicole

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Francisco on 19 Mar 2024
Thank you!

6/10 Okay

Audrey

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Francisco on 19 Mar 2024
Thank you!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and clean. The parking on the other hand was terrible. The front entrance is not well marked and is in an alley more or less.
Stayed 2 nights in Mar 2024
Response from Francisco on 19 Mar 2024
Thank you for the feedback. Entrance is located in the breezeway we have a few signs but can be easy to miss in a new area.

4/10 Poor

Yijia, Pittsburgh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Francisco on 19 Mar 2024
What issues did you experience?.

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shopping downtown and things to do near by
Stayed 1 night in Mar 2024
Response from Francisco on 13 Mar 2024
Thank you!

10/10 Excellent

Drew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!!
Stayed 1 night in Mar 2024
Response from Francisco on 13 Mar 2024
Thank you!

8/10 Good

John, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and well trained.
Stayed 3 nights in Mar 2024
Response from Francisco on 7 Mar 2024
Thank you!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for downtown Denver
Stayed 1 night in Feb 2024
Response from Francisco on 28 Feb 2024
Thank you for the feedback!

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice people and it was very clean!
Stayed 1 night in Feb 2024
Response from Francisco on 20 Feb 2024
Thank you!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Francisco on 16 Feb 2024
Thank you!

4/10 Poor

Baruch

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! There was a homeless man in the lobby literally giving himself a towel bath and the staff did not care. WiFi didn’t work and once again, they didn’t care. No hot water, ditto. Absolute disgrace Stay next door at any of the other options!!!
Response from Francisco on 6 Feb 2024
That is incorrect, we have on call security that can remove people from our lobby. Wifi is up and running if you are having issues contact someone at the desk to help you get logged in.

10/10 Excellent

Lakshan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 1 night in Jan 2024
Response from Francisco on 6 Feb 2024
Thank you!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location as I had a trade show at the Colorado convention center.
Stayed 5 nights in Jan 2024
Response from Francisco on 2 Feb 2024
Thank you for the feedback!!

8/10 Good

Bradham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francisco on 2 Feb 2024
Thank you for the feedback!

4/10 Poor

Judy

Business traveller
Liked: Amenities
Disliked: Cleanliness
Floor not vacuumed, dirty comforter and the plug to get the water to the shower was a disaster. Not even half the water went up to the shower head.
Stayed 1 night in Jan 2024
Response from Francisco on 1 Feb 2024
please let us know at the front desk and we can get it resolved immediately

6/10 Okay

Hayat

Stayed 2 nights in Jan 2024
Response from Francisco on 20 Mar 2024
What issues did you experience?

10/10 Excellent

Quentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was literally some of the best i’ve ever met in my life at a hotel
Stayed 3 nights in Jan 2024
Response from Francisco on 1 Feb 2024
Thank you for the kind words!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff were very polite and helpful regarding answering questions for our stay. Parking was very disappointing as you are required to pay an additional 47$ parking fee that is only for one night. This caught us off guard as it was not advertised on the Expedia website. The in house restaurant had pretty solid food for the price as well as good mixed drinks and beer selection. The only complaint I could bring up is that the wait time was relatively long as there was only one waitress/bartender for the entire restaurant.
Stayed 1 night in Jan 2024
Response from Francisco on 30 Jan 2024
We are offering 25 a night for parking to our Hilton members!

10/10 Excellent

Daniel

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Francisco on 24 Jan 2024
Thank you!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francisco on 20 Jan 2024
Thank you!

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Just feel comfortable and I'm able to get my online schooling done
Stayed 2 nights in Dec 2023
Response from Francsico on 17 Jan 2024
Thank you!

10/10 Excellent

Ann Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older furnishings but clean and comfortable. Great kind helpful staff. Very concerning to down town and capitol area. Thanks for a great stay!
Stayed 3 nights in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really wonderful and attentive. The hot breakfast buffet was very good with lots of options. My room was very clean, and it was great to have the microwave, fridge, and coffee maker. One thing that I hope they upgrade soon is that a room key is not required to take the elevator up. Overall a good experience and will stay again.
Stayed 3 nights in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you!

10/10 Excellent

Klaus, Los Lunas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and all at hotel are very friendly and helpful
Stayed 3 nights in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you!

10/10 Excellent

Kleyver

Stayed 1 night in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you!

4/10 Poor

Jillian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you for the feedback, What could we do better?

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you!

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you!

6/10 Okay

Kattie

Stayed 1 night in Jan 2024
Response from Francisco on 17 Jan 2024
Thank you for the feedback!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francisco on 11 Jan 2024
Thank you!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mackenzie and Shayla were great! Jace, too! Everyone was helpful and friendly. A little bit cold in the hotel (restaurant, especially) but it's Denver and January. Great stay, and I'll be back.
Stayed 1 night in Jan 2024
Response from Francisco on 11 Jan 2024
Thank you for the feedback!

10/10 Excellent

Tina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Francisco on 11 Jan 2024
Thank you!

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Francisco on 12 Feb 2024
Thank you!

6/10 Okay

Gerardo

Stayed 3 nights in Dec 2023
Response from Francisco on 11 Jan 2024
Thank you for the feedback!

10/10 Excellent

Anthyia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Francisco on 4 Jan 2024
Thank you!

8/10 Good

Jessica

Stayed 4 nights in Dec 2023
Response from Francisco on 24 Jan 2024
Thank you!

2/10 Terrible

Atif

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
We called to change our stay dates and while we were informed that they were changed, when we got to the hotel, we found out that our reservation was cancelled and not changed. Luckily they had a run available but obviously at a higher rate. Shower wasn't working properly and there was no water pressure.
Stayed 3 nights in Dec 2023
Response from Francisco on 4 Jan 2024
When you book through Expedia you have to get the date changed via them. We cannot modify your reservation.Let me know if I can help any way!

6/10 Okay

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, we were told upon check in that there was free breakfast, but that wasn't the case when we tried to go get breakfast this morning
Stayed 1 night in Dec 2023
Response from Francisco on 4 Jan 2024
Thank you for the feedback.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was very polite and professional, including housekeeping. The bed was very comfortable. I appreciated the microwave and refrigerator provided in the room. I will definitely stay here again in the future. My only complaint is the nightly parking fee for such a small parking garage. We were lucky enough to get the very last spot.
Stayed 2 nights in Dec 2023
Response from Francisco on 4 Jan 2024
Thak you for the kind words!

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Within walking distance to many things.
Response from Francisco on 6 Feb 2024
Thank you!

8/10 Good

Suzanne

Stayed 3 nights in Dec 2023
Response from Francisco on 20 Dec 2023
Thank you!

2/10 Terrible

Tania Yasmin

Stayed 2 nights in Dec 2023
Response from Francisco on 14 Dec 2023
I apologize for the inconvenience experienced. But you were charged for smoking in the room and that damages a lot of the items in the room.If you do want to smoke, we have designated areas around the hotel, we are a smoke free property.

8/10 Good

rick

Stayed 1 night in Dec 2023
Response from Francisco on 12 Dec 2023
Thank you!

10/10 Excellent

Julio A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Francisco on 5 Dec 2023
Thank you!

8/10 Good

Cecilia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francisco on 5 Dec 2023
Thank you!