Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
70% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Roseville Ca

Hard to find entrance went down hill from there

Posted 26-May-2015
Pros: Looked newer
Cons: The staff. They didn't understand management. Didn't have clean rooms available. And were poorly trained in customer service
Location: Nothing
The hotel entrance is off the main street, and tucked in the back with poor signage. Went to the front desk to check in and no one was there. I spoke up and someone in the back let me know they'd be right up. Got the key went to the room no problem. Used the rest room went to wash hands...not towels! Looked at the bed no pillow cases. Called the front desk complained, they apologized, and said they'd bring them up. I said I'd come down because I was going to work out. Came down worked out, went to the front desk asked for the towels the girl behind the counter said they didn't have any, and I'd have to get them in the morning. Incredible! A want a minute because I was thrown off. I go to hotels every week for 35 years, and never ran in to this. So we back to the room. Back at the room realized there was no soap. I couldn't take it. Went back down to the front desk. Loudly, and in front of guest signing in I asked of towels, pillow cases, and soap please! The girl had the temerity to say had I waited earlier they would have given me the towels. This the same girl who told me to come back in the morning. The property looked like a normal/newer extended stay. The staff, and maintenance mad it less than a pleasant stay. It will be, and has been a great story to tell as many people who will listen about what a poor experience they gave me.
3 out of 5
by A verified travellerfrom Albuquerque, NM

The room needs a serious maintenance overhaul

Posted 24-May-2015
Pros: location to my friends, family and food
Cons: From the missing room phone to the dishwasher and damage wall plugs... a coffee pot would be nice
Had a rough morning the 1st day after that didn't bother to bug staff anymore
1 out of 5
by A verified traveller

Posted 19-May-2015
This hotel is not clean, very old and dirty furniture, bet and bathroom fixtures. One of the worst I've stayed.
1 out of 5
by A verified traveller

Posted 12-May-2015
Cons: room cleanliness, professional receptionist
first i checked in a room which was not ready. I had to go back to the reception and receptionist did not show any courtesy of apology for this. Second room - dust everywhere; I could see the dirt in couch, basin, toilet seat ..
1 out of 5
by A verified traveller

Disorganized and Overbooked

Posted 27-Apr-2015
Pros: It was a hotel.
Cons: Organization.
Hotel staff was utterly disorganized. Overbooked and they blamed expedia. Hellish experience when arriving from a long journey in the middle of the night. The staff (the hotel was grossly understaffed) didn't even take responsibility or seem to care.
3 out of 5
Recommended
for Everyone
by A verified traveller

Gets the job done

Posted 05-Apr-2015
Cons: Items available in the room i.e. dishes, cups, silverware.
While the price was affordable, they need to hire more staff! The front desk is constantly left unattended, the rooms lack basic necessities such as glasses to drink from, and our pullout bed didn't have sheets on it.
1 out of 5
by A verified travellerfrom New Mexico

Worst Stay Ever

Posted 06-Mar-2015
Pros: It was clean.
Cons: Hotel management. Booked for six guests. Should have known to prepare for that.
Heater not working in 15 degree weather, half a roll of toilet paper for six people, no bedding for couch bed. Worst stay ever.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2015
Nice to stay and staff are friendly. Convenient location.
1 out of 5
Recommended
for Couples
by A verified traveller

horrible service

Posted 21-Feb-2015 on Hotels.com
Service was horrible. Went to check in and after driving all the way there they then told us they were overbooked. No simpathy at all. The desk agent told us that we can't stay there and good luck with attitude. No effort or options were Givin to us. I travel a lot and this was the worst service I have ever recieved.
1 out of 5
Recommended
for Families
by Chrisfrom Las Vegas

Not the best Extended Stay America!

Posted 16-Feb-2015 on Hotels.com
It was subpar. There were no towels, toilet paper, or supplies in the room when we got there. There was only one trash can in the room. One of the beds only has three posts and tipped when you sat on it!
Comment from Hotel Management
09-May-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your accommodations did not meet your expectations. To ensure that a situation like this does not happen again, my staff is inspecting all arrival rooms daily. I really appreciate you bringing this to my attention. It would be our pleasure to have you stay with us again in the future and show you our positive strides taken to enhance your experience.