Lobby

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1003 reviews" "
Rating 8 - Good. 272 out of 1003 reviews" "
Rating 6 - Okay. 44 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Daniel, LA PLATA

The property was nice from the outside, however rooms are dated. Needs an refresh!
Stayed 1 night in Apr 2024
Response from CP on 16 Apr 2024
Thank you Daniel for your feedback!

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gal at checkin was friendly and efficient.
Stayed 1 night in Apr 2024
Response from CP on 16 Apr 2024
Thank you aimee for the great review!

8/10 Good

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hampton Inn are always great places to stay. I love that after a long travel day, I can get a hot beverage in the lobby. The internet was not available for a couple hours after we arrived and the breakfast bar was more sparse than usual -- no juice, no yogurt, no bread for toasting even though we were early (7:00) in the breakfast cycle.
Stayed 1 night in Apr 2024
Response from CP on 9 Apr 2024
Thank you, Gail, for taking the time to leave feedback in regard to our Best Western Plus. I am thinking you may have stayed when we were busy this last weekend, so we probably had a rush right before you came down for breakfast. We look forward to seeing you again in the future at the Best Western Plus in Castle Rock!

6/10 Okay

Susan, Castle Rock

Travelled with family
Liked: Property conditions & facilities
Checkin was easy and out and smooth, however the women at the desk really seemed like they hated there jobs. There was no smiling, no greeting at all when walked up to the desk. I felt like I was inconveniencing them. Our room was clean, however the shower head was limed up so changing the setting was out, if you could even reach it it was so high I had to stand on my tip toes. The pillows sucked they were to sold. But the bed was great. Over all our one night stay was very good.
Stayed 1 night in Mar 2024
Response from CP on 9 Apr 2024
Thank you, Susan, for the feedback! We don't normally receive this kind of feedback so we feel the clerks may have been having an off day, but we will coach each one to look into the matter. Thank you again!

8/10 Good

Pamela a

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly. Property is close to I25 which is convenient.
Stayed 3 nights in Mar 2024
Response from CP on 9 Apr 2024
Thank you Pamela for the feedback! We are glad you were close to everything you needed in the area!

10/10 Excellent

Brandon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the absolute BEST experiences I've ever had on a weekend getaway! We will for sure be staying here when we come back for sure!
Stayed 1 night in Mar 2024
Response from CP on 31 Mar 2024
Thank you, Brandon, for the Amazing review! We are glad you thoroughly enjoyed your stay with us, we look forward to seeing you again in the future!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean and very convenient,free breakfast delicious
Stayed 3 nights in Mar 2024
Response from CP on 31 Mar 2024
Thank you Julie for the great review!

8/10 Good

Amber L

Liked: Property conditions & facilities
Disliked: Staff & service
Staff wasn’t all the friendly. Pm staff!
Stayed 4 nights in Mar 2024
Response from CP on 19 Mar 2024
Thank you Amber for taking the time to leave us feedback on your stay! I will look into the comments made about the staff and coach where needed. Thank you again for taking the time to give us feedback!

8/10 Good

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was better than most
Stayed 5 nights in Mar 2024
Response from CP on 19 Mar 2024
Thank you Kelli for the great feedback! We are glad you enjoyed the breakfast as well!

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet hotel. Convenient location.
Stayed 3 nights in Mar 2024
Response from CP on 13 Mar 2024
Thank you Joe for the awesome review! We are glad your were able to relax and enjoy yourself!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from CP on 13 Mar 2024
Thank you Michelle for the wonderful review!

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2024
Response from CP on 13 Mar 2024
Thank you Renee for the great review! We are glad you enjoyed your stay with us!

10/10 Excellent

Lette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. I returned because it offered everything I need - plus more. Convenient location, generous, clean room, nice staff, a mini-kitchen area with fridge, microwave, coffee maker and sink, great breakfast and walking distance to a nice restaurant.
Stayed 1 night in Feb 2024
Response from CP on 1 Mar 2024
Thank you Lette for the wonderful feedback! We are glad you enjoyed the room and the staff and the location of the property!

10/10 Excellent

Lette

Extremely happy with my stay here. Nice, comfortable room with everything I need. Very helpful staff. Hotel is walking distance to places to eat.
Stayed 1 night in Feb 2024
Response from CP on 1 Mar 2024
Thank you Lette for the awesome feedback! We are glad you have chosen to make our hotel your home away from home!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CP on 1 Mar 2024
Thank you Miguel for the awesome rating!

10/10 Excellent

Martinas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CP on 27 Feb 2024
Thank you Martinas for the great rating!

4/10 Poor

Sara, La Mirada

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel smelled bad. The room stunk like a mix of carpet powder and chemicals.
Stayed 2 nights in Feb 2024
Response from CP on 5 Feb 2024
We apologize you didn't enjoy your stay with us! We will look into the issues you brought up and handle them.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from CP on 5 Feb 2024
Thank you for the rating!

8/10 Good

Vance

Business traveller
Liked: Staff & service, property conditions & facilities
The morning staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from CP on 30 Jan 2024
Thank you Vance for the great feedback!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a GREAT place!!
I've been on the road for several days between the weather the accidents, traffic, jams, cold, icy, rain snow, I have to say this was one of the best hotels I've stayed in since I got on the road. Front desk woman was very polite very lovely, the rooms were incredibly clean and I never saw one bug imagine that. The breakfast was dynamic. You guys really outdid yourselves I must say I am sorry that I wasn't feeling that great that I didn't get too much breakfast because I would've loved it. Everything was perfect. I don't have anything negative to say about your establishment whatsoever. I really really wish that I could've enjoyed a longer sleep but of course I had to be on the road anyway thank you for such a great day.
Stayed 1 night in Jan 2024
Response from CP on 18 Jan 2024
Thank you, Jeffery, for the amazing review! We are glad you really enjoyed your stay with us!

8/10 Good

Josephine

Stayed 1 night in Jan 2024
Response from CP on 5 Feb 2024
Thank you Josephine for the wonderful review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We keep getting different .info on earning points. The hotel is starting to see its age.we have to request housecleaning and ask for towels. The breakfast is ok but it was much better when we were there two years ago. We missed the whole French toast and the banana bread. We did like the two places to get coffee and the hot .qchocolate
Stayed 8 nights in Dec 2023
Response from CP on 18 Jan 2024
Thank your feedback we will look into the items you brought up.

10/10 Excellent

Magdana

Stayed 4 nights in Dec 2023
Response from CP on 24 Jan 2024
Thank you Magdana for the great review!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from CP on 3 Jan 2024
Thank you for the great review!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good price comfortable
Price good beds comfortable.
Stayed 2 nights in Dec 2023
Response from CP on 3 Jan 2024
Thank you Cathy for the amazing review!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CP on 3 Jan 2024
Thank you John for the awesome rating!

10/10 Excellent

Melanie

Business traveller
Liked sink by coffee maker
Stayed 1 night in Dec 2023
Response from CP on 3 Jan 2024
Thank you Melanie for the great feedback! We are glad you enjoyed the Bar Sink in the room as an added feature to our guest rooms!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was great. No problems. We did enjoy breakfast.
Stayed 3 nights in Dec 2023
Response from CP on 21 Dec 2023
Thank you Ann for the wonderful feedback! We are glad you enjoyed the breakfast while staying with us!

10/10 Excellent

Timothy, Lacey

Stayed 9 nights in Dec 2023
Response from CP on 21 Dec 2023
Thank you Timothy for the wonderful review!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience for a Best Western. Kids loved the pool and the breakfast was nice. My only complaint was the road noise from the highway that is super close to the property, but other than that it was a lovely stay for 4 days.
Stayed 4 nights in Dec 2023
Response from CP on 21 Dec 2023
Thank you Catherine for the wonderful review! We are glad the kids enjoyed the pool and the breakfast!

10/10 Excellent

Christopher, Thousand Oaks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from CP on 18 Dec 2023
Thank you for the great review!

8/10 Good

Rangamani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CP on 5 Feb 2024
Thank you for taking the time to leave us a rating!

10/10 Excellent

Aida, Oak Creek

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from CP on 18 Dec 2023
Thank you Aida for the great review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Awesome breakfast, great bed, clean riom
Stayed 1 night in Dec 2023
Response from CP on 18 Dec 2023
Thank you for the wonderful review! We are glad you enjoyed your stay with us!

8/10 Good

Samson

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and great breakfast
Stayed 1 night in Dec 2023
Response from CP on 18 Dec 2023
Thank you Samson for the great review!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my go to when traveling to vastle rock. Has every i need including decent restaurants in walking distance. Breakfasts as good as well
Response from CP on 26 Feb 2024
Thank you Thomas for the wonderful feedback!

10/10 Excellent

ARTHUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and were accommodated with our room The room was spacious. The lobby was appealing. They were cleaning the Glassdoor when we arrived. We loved the area and the ease for shopping, eating and getting gas before leaving. Definitely worth the money. Would stay again
Stayed 1 night in Nov 2023
Response from CP on 30 Nov 2023
Thank you Arthur for the great review! We are glad you enjoyed the lobby and cleanliness of the property!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large counter in bathroom. Sink in main room for coffee, microwave and little frig. Love having an extra sink outside of bathroom! Big room, comfy. Staff was great, helpful and efficient.
Stayed 1 night in Nov 2023
Response from CP on 30 Nov 2023
Thank you Valerie for taking the time to leave us a review! We are glad you enjoyed the staff and the extra amenities in the room!

10/10 Excellent

Laurie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were great! Our room keys became deactivated a couple of times during our stay so that was a little annoying, but the front desk was very pleasant when we had to have them rekeyed. I would rather stay in a hotel that has cleaning service every day you are there but this one did not.
Stayed 3 nights in Nov 2023
Response from CP on 30 Nov 2023
Thank you Laurie for your feedback! We are glad you enjoyed your stay with us and we will take your recommendations into mind.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly, I felt right at home. Thanks everyone!
Stayed 4 nights in Nov 2023
Response from CP on 22 Nov 2023
Thank you Jacob for the awesome review!

4/10 Poor

Michelle

Business traveller
Cat or Dog Pee smells!
Checked out a day early. The dog or cat pee smell was overwhelming, slept with window open and bought a candle to disguise the smell. Woke up from a couple bug bites on my legs. So I checked and went to another hotel. Terrible experience.
Stayed 3 nights in Nov 2023
Response from Eunice D. on 8 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Megen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from CP on 12 Nov 2023
Thank you Megen for the awesome review!

8/10 Good

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023
Response from CP on 6 Nov 2023
Thank you Celia for the great review!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Unexceptional as this chain is pretty good all round. It suits my budget and you get what you pay for.
Stayed 1 night in Oct 2023
Response from CP on 1 Nov 2023
Thank you Catherine for the great review!

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from CP on 1 Nov 2023
Thank you Harry for the great rating!

10/10 Excellent

Irudhayasamy

Stayed 2 nights in Oct 2023
Response from CP on 1 Nov 2023
Thank you for the great rating!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs. Clean, comfortable room and breakfast was excellent.
Stayed 3 nights in Oct 2023
Response from CP on 1 Nov 2023
Thank you Cindy for the great review! We are glad you enjoyed the breakfast and the room!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from CP on 1 Nov 2023
Thank you Tammy for the great rating!

8/10 Good

Magdana

Stayed 5 nights in Oct 2023
Response from CP on 12 Nov 2023
Thank you Magdana for the amazing review!

10/10 Excellent

Gerald

Stayed 1 night in Oct 2023
Response from CP on 12 Nov 2023
Thank you Gerald for the awesome review!