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Reviews of Hotel Good Palace

3 out of 5
Hotel Good Palace
15A/63, W.E.A. Ajmal Khan Road, Near Roopak Store, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

6.4
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 10 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
We went for some work and we stayed there. And we informed the staff regarding hot water I mean to say Gizzar was not working when we inform them they told that u have book the hotel probably 10 days before and u have to inform us regarding the hot water then we will make it arrange they said. It was tooo cold and they never gave us hot water I wish I could give them Zero. They are unprofessional. Never ever wish to stay they’re again if they provide us for freee also. Worst experience
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Sweet Home of Fiji Tourists
Lovely spacious rooms . Excellent shopping environment in karol bargh in Delhi. Buffet breadfast is good also. All staffs are very helpful and friendly. If you like to do lot of shopping and eating this is a best budget hotel in Delhi. Thank you for taking of me for past 16 years. God bless you all. Ezna Stephna Suva Fiji
Stayed 2 nights in Sep 2019

6/10 Okay

jainath, UK as NRI

Hotel was conveniently placed for other facilities
My stay at the hotel was quite pleasant. Staff ,on the whole, were friendly and attentive. The

8/10 Good

Aman

Liked: Cleanliness, staff & service
R aman
The hotel is clean and friendly nice to stay but only the breakfast is not so good. It's going to improve the the breakfast

6/10 Okay

Umesh

Good services but need to refresh the bathroom as it too old

6/10 Okay

Verified traveller

3 out of 5
Hotel Water is too Hard, difficult to brush / shave. You can't be fresh after the Bath. No proper Ventilation

8/10 Good

Ramesh, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city center
The hotel is situated in an area that facilitated my trip by metro to other places, and my shopping, etc.
Response from Avanish Kumar - General Manager on 19 Jul 2016
Dear Guest, We would like to thank you for your valuable feedback. Our whole team of Hotel Good Palace delighted to read your recent posted review by the compliment due to my inspection of room you have to wait 20min. in reception but you appriciate my duty so i am feeling very nice also that you found location and room is well specious and clean. It is esteemed customers like you who keep the morale of each one of us working in Hotel Good Palace so high . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards ,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel safe for single woman,
I think hotel is good and value for money if i compare with USA according to budget/tariff they serve more , it is close to main market and covered around all big brands food center like McDonald , raffles etc..and safe for single woman due to friendly staff managed it safely. Breakfast should improve and add more options but food taste was awesome. Cleanness is good things also wi-fi speed was good nice location perfect hospitality and room service very fast
Response from Avanish Kumar - General Manager on 31 Dec 2015
Dear Guest, We would like to thank you for your valuable feedback. Our whole team of Hotel Good Palace delighted to read your recent posted review by the compliment that you found location and room is well specious and clean. It is esteemed customers like you who keep the morale of each one of us working in Hotel Good Palace so high . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards ,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Busy area
Bang in the heart of Karol Bagh, and steps from the night market area. Metro just down the road, which is much quicker to get around, taxis just get stuck in traffic. Breakfast was not good, hardly anything on offer but they did omelettes to order (which were done off the premises)
Response from Avanish Kumar - General Manager on 31 Dec 2015
Dear Guest, We would like to thank you for your valuable feedback. Our whole team of Hotel Good Palace delighted to read your recent posted review by the compliment that you found location and room is well specious and clean. It is esteemed customers like you who keep the morale of each one of us working in Hotel Good Palace so high . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards ,

4/10 Poor

Marianne & Andy

Disliked: Cleanliness, property conditions & facilities
Not clean
As our first night in India i thought it wasn't bad. However the bed sheets were questionably clean and the bathroom smelt very musty. The shower didn't work and was run down and in need of a clean. Having moved onto Jaipur we've paid less per night for somewhere a million times nicer. The staff were nice though, and airport pick up was good. We were also really near our train station, Sarai Rochilla.
Response from Avanish Kumar - General Manager on 1 Jan 2016
Dear Guest , Greetings from Hotel Good Palace !!!!!!!!!!! We are sorry to say you that you was not feel well during stay due to some reason but we would like to ensure you that we will defiantly investigate the matter and improve it . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible exoerience
The hotel had no wifi. The hotel had limited hot water. I requested wifi and they kept lying. When i requested a taxi to go to the airport they sent me a drunk driver. The neighborhood is horrible. Never again.
Response from A kumar on 5 Mar 2016
Dear Guest , Greetings from Hotel Good Palace !!!!!!!!!!! We are sorry to say you that you was not feel well during stay due to some reason but we would like to ensure you that we will defiantly investigate the matter and improve it . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards,

2/10 Terrible

oldfart53, Perth, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go!
Sheets on bed were damp as was the laundry when it came back. They did not provide me with a top sheet, hot water was unreliable and I ended up getting very sick from the damp environment. I want to forget the whole experience. I would have been better off sleeping under a bridge.
Response from Avanish Kumar - General Manager on 1 Jan 2016
Dear Guest , Greetings from Hotel Good Palace !!!!!!!!!!! We are sorry to say you that you was not feel well during stay due to some reason but we would like to ensure you that we will defiantly investigate the matter and improve it . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards,

10/10 Excellent

Kishor, Cromwell CT , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delhi Visit
Very nice location , very nice hotel , very nice friendly staff
Response from Avanish Kumar - General Manager on 31 Dec 2015
Dear Guest, We would like to thank you for your valuable feedback. Our whole team of Hotel Good Palace delighted to read your recent posted review by the compliment that you found location and room is well specious and clean. It is esteemed customers like you who keep the morale of each one of us working in Hotel Good Palace so high . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards ,

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stay at G P H
The hotel is located in the karol bagh which is good for people looking to do shopping..the price is good...but the facilities are bare minimum.

4/10 Poor

AYREEN, Auckland Newzealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor
we stayed for 3 nights ,,we didnt like the service ,we booked this hotel after reading the hotel reviews from the hotels.com.but theres no such good thing.Also its very very noisy and no privacy at all even they make noises at 1 pm at night and as early as 6 am.we had a early morning flight and told them to give us a wake up call but there was no such thing .lucky we put our alarm on and were ready on time ,we booked the taxi at night and we were asked to pay 700 rupees to the airport ,,but early morning when we came to the checkout they asked us to pay 850 rupees ,its just so shocking that they change there fees like that.the person on the counter was so stabon and unfriendly. we stayed in metro hieghts hotel in karol bahg in may 2014 its much better then hotel good palace ,,,,,,,,will never stay in this hotel and would not recomend to internationl tourist ....

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Well located hotel,slightly expensive versus comp.
Stayed here for 4 nights, decently located hotel with a comfortable bed and a spacious room. No real useable windows, street noise could be heard echoing in the bathroom so best to keep door closed. Satellite television with access to hundreds of channels, wifi was ok/good
Response from A kumar on 6 Jun 2015
Dear Guest, We gratified to see you nice feedback and suggestions and Thank you for give us a opportunity to provide you hospitality and for your valuable feedback. It was entirely our pleasure to have served you and your valuable suggestion always keep each one of us of Good Palace team morale and service so high.,So we always welcome and encourage our guest to give feedback . Regards.

8/10 Good

Dinesh, Chennai

Liked: Staff & service, room comfort
Good
Good place to stay. Value for money. Excellent room service.
Response from A kumar on 3 Jan 2015
Dear Mr. Dinesh, Greetings from Hotel Good Palace and wish you and your family A very happy Diwali also thanking you for your feedback. We oblige your appreciation and Hope you will be add us in your favorite list and give us opportunity to serve you and your family better hospitality in next time also. Warm Regards,

6/10 Okay

Langoria, New York

Liked: Staff & service
staff was attentfull and nice, but bathroom is not much clean and water is barely warm... wifi not strong, the rest is good.
Response from A kumar on 4 Apr 2015
Dear Guest, Greetings from Hotel Good Palace team and welcoming your fruitful suggestions also we would like to thanking you to give us a chance to serve you better hospitality. i have noted your suggestion and even after your checkout i have taken action on both of your suggestion but if you had tell me during the stay it can be completed because it's minor issue but we will keep update in future . Your suggestions are really give us a chance for more improvement so we always welcome yours suggestions. Thanking you again and hope you will give us a chance to serve you best hospitality and you will add us on your favorite list. Warm Regards.

10/10 Excellent

Manuel.Tim68, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Services with Great Location
I can't thank you enough for Good Palace kind and generous personalize services and helpful staff , hotel check-in process is very fast just take 2 minutes, Friendly staff feel just like transfer from own house to another house. Good Food , lots of options of Indian and continental food surrounding the hotel, Whole area is shopping area , Metro station is 01 Minute walk-in distance , Hotel Location is perfect and it will defiantly my stay place for future visit . Dear all of you are TREASURE of Indian hospitality. Thanks again. Byeeeeee !!!!!!!!!!!
Response from A kumar on 29 Nov 2014
Dear Guest, We are gratified to see your detailed feedback and about location and our services. Your good review defiantly encourage us to do better to best. Our Good Palace team always want to justify our Name of Hotel “ Good Palace” . We whole team again thanking you for add us on your favorite list and hope you will visit soon and give us a chance to provide best services. Warm Regards.

10/10 Excellent

Shlpi, Lucknow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Justify The Name
My Experience with Hotel Good Palace...Just Amazing. I'm reaching hotel at mid-night. easy location, quick check-in, room was fantastic very spacious, well decorated, soft mattresses & pillow is my weakness & here I got my favorite thinks...I've order dinner at almost 12:30 in night they serve hot & delicious dinner at hat time. Staff is very gentle, Hotel location is fantastic, just walk bale distance from Karolbagh Metro Station, all shopping spaces & famous food chains just round the corner....Wonderful Hotel..Strongly Recommended.
Response from A kumar on 7 Mar 2015
Dear Ms. Shlpi, We are gratified to see you detailed review about our hotel and it was our pleasure that you enjoy your stay with us and we like our Room Service which we provide 24 hours also your choice of our good location. We always try to justify our name and good feedback defiantly keep the morale of each one of us working in hotel good palace just like you who is our esteemed customer. Hope you will coming soon and give us another opportunity to serve you more improved hospitality. Warm Regards.

4/10 Poor

R.K.DASH, CHANDIGARH

Disliked: Cleanliness, staff & service, room comfort
THE WORST EVER EXPERINCE I HAVE I N DELHI
The worst ever experince i have in this hotel , so far food prices are concerned. Abnormally High Food prices.Bill for stay wre not provided .Overall - A very bad experince. request others not to visit
Response from A kumar on 18 Oct 2014
Dear Mr. Dash, I apologies for your experience and delighted to learn from your recent review also want to inform you one good news that our management has decided to reduce our Food price also appreciating to our esteemed customers like you who keep us the update through valuable feedback and worked out well . We eagerly await your next visit & in the meantime look forward to improve our-self with welcome your family & friends who may plan to visit Delhi in the near future and added you in our satisfied customer.

2/10 Terrible

rameeza, New Zealand

Disliked: Property conditions & facilities
a 1 star hotel
Firstly, we were only 2 but we got (or made to) book a 3 persons room and having to pay extra for a third occupant that even wasnt on the booking sheet.I made several calls to Agoda staff and complained but they were taking hotels side. daily breakfast is appaulling, there are only 2 options,and so we ate the same for all 4 mornings(one of the option was roti and curd only ) and btw they wil deliver breakfast to your room only, there is no meal area. The hand basin and linen needs to be clean and hygienic. It has serious water problems.I had a good shower on first day, thereafter the staff will turn the water supply off or lower the volume of water, On 2 mornings while i was in the middle of shower, the water supply got turned off, only upon complaining they immediately turned it on.They treat guests like they were not in a hotel but in some rural village. A very bad experience, dont even go anywhere near this hotel.
Response from A kumar on 7 Mar 2015
Dear Guest, We are thanking you to stay in our hotel and sorry for any inconvenience, but you can understand that online booking modification is applicable from your end and we can't remove or modify any booking from our end and we feel that during the your stay you always feel bad to charging 03 persons accommodation but believe us we can't change booking from our end. Hope in future you will make right booking and provide us to serve you better hospitality and you will enjoy stay in our hotel. It will be really our pleasure when we will see you in our list of satisfied guest. Warm Regards.

6/10 Okay

John

Hotel was a good location
Hotel was average to India standard Must book all well in advance Disappointed with no Wi-Fi Good location plenty of shops With all the local communities Connecting to Metro scooters Currency changes Central

8/10 Good

Michael S

Liked: Cleanliness, property conditions & facilities, room comfort
In bustling Karol Bagh
Chose this hotel for a stay a third year in a row because it is clean and comfortable. Close to everything in bustling Karol Bagh. You'll find plenty of activity of every kind from shopping to sights and nearby attractions. Standard hotel amenities and breakfast which was included in my rate was especially delicious. I chose the Indian option, but also available were American and Continental. My only concern was the potential overcharge for a taxi which when the rate was given, I chose an autorickshaw for the ride and had a much better experience anyway. Because of the taxi situation, I may consider looking to other properties upon my next visit to the area although you must always be careful and know what the current rates should be. Overall it was a good experience.

8/10 Good

Michael S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable in Karol Bagh
Originally stayed at this property some time back because of its location - close to an event that I wanted to attend. Returned because the room and hotel services were great. No exception this time either. The only suggestion that I could offer is to add lighting to the room - although the number of fixtures is adequate, the output just falls short of bright.

8/10 Good

Michael, Houston, TX

Liked: Cleanliness, property conditions & facilities, room comfort
In the middle of it all - Karol Bagh
Lots of shopping all around, eateries, etc - you won't run out of things to do here. The hotel itself is nice too. Check-in was a pleasure. I was treated with respect, like a guest instead of just a customer. The room was spacious and spotlessly clean. The only fault I could find is that some of the lighting needed replacement - 2 lightbulbs to be exact. All else was average or above. I wasn't expecting a lot for this area of town and with all of the competition around, but I would check back in if the need were to arise.
Response from A kumar on 5 Mar 2016
Dear Guest, We would like to thank you for your valuable feedback. Our whole team of Hotel Good Palace delighted to read your recent posted review by the compliment that you found location and room is well specious and clean. It is esteemed customers like you who keep the morale of each one of us working in Hotel Good Palace so high . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards ,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAR ENTÄUSCHEND! Freches Personal! Miesen Service
Hotel ist verpachtet, daher interessiert es keinen, wie der Service ist, nähmlich mega schlecht! Zimmern waren Dreckig ein Restaurant haben die Nicht! Falsche Angaben im Internet! Vorher versprochenes Frühstück im Zimmer gabs leider nicht, musste deswegen auf Frühstück verzichten :-(, aber berechnet wurde es Trotzdem, da vorher mitgebucht wurde! Die haben sich morgens geweigert und waren voll Frech ! Unten das Buffet in einem Container war ein Witz, lieber draußen Essen, wie ich es gemacht hab! Alle Services werden hier als auch in anderen Hotels von außer Haus gebucht! Die haben selbst im Hotels gar nichts ;-(
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stadtnah aber nicht zu empfehlen!
Das Hotel ist zentral aber das Zimmer war trotz Buchung und Bezahlung nicht verfügbar! Wir wurden in ein anderes Hotel geschickt. Die Bettwäsche und die Handtücher haben gerochen und es gab kein fließend Wasser! Das Frühstück war unzumutbar!
Response from Avanish Kumar - General Manager on 1 Jan 2016
Dear Guest , Greetings from Hotel Good Palace !!!!!!!!!!! We are sorry to say you that you was not feel well during stay due to some reason but we would like to ensure you that we will defiantly investigate the matter and improve it . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards,

8/10 Good

gustavo cesar, Vrindaban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem satisfatório
Fiquei 3 dias com minha família. O pessoal é atencioso, wi fi boa, fica do lado do restaurante Subway e tudo funcionou bem. Um local limpo.
Response from A kumar on 5 Mar 2016
Dear Guest, We would like to thank you for your valuable feedback. Our whole team of Hotel Good Palace delighted to read your recent posted review by the compliment that you found location and room is well specious and clean. It is esteemed customers like you who keep the morale of each one of us working in Hotel Good Palace so high . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards ,

6/10 Okay

Loes, Nederland

Disliked: Property conditions & facilities, room comfort
Het schort aan communicatie
Voor een moeder en dochter, minder geschikt. Personeel spreekt bijna geen engels maar ze doen wel hun best je te helpen. Eerst erg negatief als vrouw zijnde en als ze in de gaten krijgen dat je hun kunt maken of breken door je beoordeling te geven dan krabbelen ze terug. Niet echt klantvriendelijk!!!
Response from A kumar on 5 Mar 2016
Dear Guest, We would like to thank you for your valuable feedback. Our whole team of Hotel Good Palace delighted to read your recent posted review by the compliment that you found location and room is well specious and clean. It is esteemed customers like you who keep the morale of each one of us working in Hotel Good Palace so high . It will be our honor to serve you better to better hospitality again. Hope you will give us next opportunity of your hospitality very soon in our hotel again. Regards ,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
preiswert
ein preiswertes Hotel ,funktionierende Klimaanlage, saubere komfortable Zimmer, WIFI ohne Zusatzkosten, Zimmerservice befriedigend,continental Frühstück nicht besonders gut
Response from A kumar on 18 Oct 2014
Dear Guests, I am delighted and gratifying for us to read your appreciative review & favorable comments on our location, accommodation, staff & services. it will encourage our team to continue our commitment to excellence in hospitality and worked out well & feel truly gratified by your gracious words of appreciation not only for whatever little I could do to help, but also for whole Good Palace Team. We eagerly await your next visit & in the meantime look forward to welcome your family & friends who may plan to visit Delhi in the near future. Warm Regards from Hotel Good Palace Team.

6/10 Okay

FAMILLE 3 PERSONNES

HOTEL ASSEZ BIEN POUR DELHI
Hotel difficile a trouver mais situé au coeur d'un marché pour les achats et près de la station de métro. Personnel dévoué et aimable.Eviter une chambre sur la rue car les chiens aboient toute la nuit !!!