Exterior

Reviews of Best Western Liberty Inn

2.5 out of 5
Best Western Liberty Inn
14394 County Line Road, Delano, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 269 out of 642 reviews" "
Rating 8 - Good. 221 out of 642 reviews" "
Rating 6 - Okay. 75 out of 642 reviews" "
Rating 4 - Poor. 32 out of 642 reviews" "
Rating 2 - Terrible. 45 out of 642 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Delano

Stayed 1 night in Feb 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful, and the cleanliness was a pleasant surprise.
Stayed 1 night in Feb 2024

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Not alot of parking
Stayed 1 night in Feb 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay there clean great house keeping service very nice front desk attendants loved the pool and Jacuzzi area.
Stayed 3 nights in Feb 2024

8/10 Good

Alexander

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hsianlun

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Ana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quite clean hotel. Only issue is upstairs doesn’t have an elevator
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our toilet ran the entire night..there is no elevator for my son, who has disabilities, to get to the room..the walls are so thin, we could hear the neighbor’s TV all night. The hotel is a bit run down.
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Amy,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and facilities. Guests are encouraged to notify us of any issues they encounter so we may assist them, and we apologize if we were unaware of your concerns. Given another opportunity, we hope we can host you for the visit you expected. Should you return, our team will gladly help you choose the best room for all of your family's comfort.

4/10 Poor

Alexander

Disliked: Staff & service
Not sure what warrants the price for a stay here, but you’re better off getting an average motel. The place is pretty outdated, and the staff isn’t that friendly or welcoming. Save your money and find a different place to stay.
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Alexander,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and service. While we understand your frustration, we hope you'll consider allowing us to host you again for the visit you expected.

6/10 Okay

Sowlat

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

SASA, Redmond

Business traveller, Travelled with pets
Ok
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffery

Disliked: Staff & service
Overcharged for my dog. Charged 111.00 when it should’ve been 20.00 watch what they are charging you
Response from General Manager on 27 Dec 2023
Dear Jeffrey,Thank you for offering feedback about your recent experience at our hotel. We apologize for the incorrect charges for your pet. If this error hasn't been resolved within the next 5-7 business days, please reach out to us offline so we may assist you. Given another opportunity, we hope we can host you for the stay you expected.

10/10 Excellent

Janet

Stayed 1 night in Dec 2023

10/10 Excellent

efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Zaida

Travelled with partner
Disliked: Cleanliness, amenities

6/10 Okay

Hector

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rob

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice..,Excellent Customer service.. I will definitely come back.. Very clean..
Stayed 1 night in Dec 2023

2/10 Terrible

Giao

Disliked: Staff & service
Poor customer service, incompetent staff.
Reception staff showed no interest to greet guests. We were given a room that was occupied, thus the key cards couldn’t open the door. We went back to the reception to ask for the key card to be properly programmed. The second time we tried to open the door the key cards still did not work. Then the guest in the room was woken up and was upset with us for trying to get into his room. No apology from the receptionist.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Giao,What you have described is far from the experience we want our guests to have. Please accept our apologies for any issues with getting your correct room and any disappointment in the service received. Guest feedback is our foremost catalyst for change and improvement, so we will discuss all of your comments internally. Please consider giving us another chance soon; we know that we can impress you.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay.
Stay was perfect. No complaints, Staff was very kind and friendly. Room was very clean and Breakfast was amazing.
Stayed 1 night in Nov 2023

10/10 Excellent

MARIA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close by family members homes
Stayed 2 nights in Nov 2023

10/10 Excellent

Mayra

Stayed 2 nights in Nov 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Estaba muy sucia el área del desayuno
Stayed 1 night in Oct 2023

4/10 Poor

Mary

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty hair on the floor and not just a few strands but a clump of hair..there were ants in the bathroom...carpet in the room looked like it hadn't been vacuumed in a while. We had two towels for four people...
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Mary,Cleanliness is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping team look into your comments further, as this isn't the experience we want our guests to have. Please consider joining us again soon.

8/10 Good

Jessica

Stayed 3 nights in Oct 2023

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Watch your money
Things were okay until the end. Front end staff didn't know what they were doing, room was already paid for through hotels.com by they ran out card again for the full amount. Still working to get a refund for being double charged.
Stayed 2 nights in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Andrea,Thank you for your feedback. It's good to know you found your stay agreeable, but we're disappointed about the issue you encountered. We will address this to ensure such inconveniences are avoided in the future. Your experience serves as a valuable lesson for us, and we hope to have the opportunity to serve you better next time. Additionally, we never intend to leave any billing concerns unresolved and encourage you to contact us at the property if you would like to discuss this matter further. Thanks again.

6/10 Okay

Mariano

Travelled with family
Stayed 1 night in Aug 2023

10/10 Excellent

Jose luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. I will definitely recommend it.
Stayed 1 night in Aug 2023

10/10 Excellent

Paula

Stayed 1 night in Aug 2023

10/10 Excellent

Yurisia

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Aug 2023

4/10 Poor

Rosa

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell like cigarettes, we asked to move rooms but it also had a bad odor. Pro: Dennys next door
Stayed 2 nights in Aug 2023
Response from General Manager on 11 Aug 2023
Dear Rosa,Your feedback is valuable as it helps us improve. While we're glad you appreciated the nearby dining, we apologize for any concerns about odor. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

8/10 Good

Shamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

patricia

Stayed 1 night in Jul 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Sahara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
This hotel is great for an overnight stay. It was clean, quiet and well maintained. Overall a good value.
Stayed 1 night in Jun 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jun 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Jennifer, Paso Robles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute booking and this place was great easily located off the freeway and nice spacious rooms. Would stay here again
Stayed 1 night in Jun 2023

8/10 Good

jesus

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Lauren

Travelled with family and small children
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 1 night in Jun 2023

2/10 Terrible

Nadia

Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Marco

Stayed 1 night in Jun 2023