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Reviews of Hilton Vacation Club The Cove on Ormond Beach

3 out of 5
Hilton Vacation Club The Cove on Ormond Beach
145 S Atlantic Ave, Ormond Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 676 out of 1015 reviews" "
Rating 8 - Good. 227 out of 1015 reviews" "
Rating 6 - Okay. 61 out of 1015 reviews" "
Rating 4 - Poor. 29 out of 1015 reviews" "
Rating 2 - Terrible. 22 out of 1015 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We thought we were booking a hotel. It was a condo with no daily service and it had an early checkout of 10 a.m. No dining facilities. Not a place for those who wish the amenities of a hotel The tv guide was terrible It just showed numbers - not name of station. Front desk brought us a paper that listed in numeric order the stations they had so you had to go thru all of them on paper to find what you wanted -- not an alpha list.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susane

Travelled with family
The connivence of home
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael, Papillion

Liked: Cleanliness, amenities, property conditions & facilities
Staff wonderful Matt was awesy
Stayed 4 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 24 Mar 2024
Thank you for your wonderful review of 5 out of 5 Michael! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Janan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 22 Mar 2024
Thank you for your review of 5 out of 5 Janan! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 19 Mar 2024
Thank you for your review of 5 out of 5 Frank! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 22 Mar 2024
Thank you for your review Dennis! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was recently renovated and comfortable. Staff were great.
Stayed 5 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 15 Mar 2024
Thank you for your wonderful review of 5 stars Scott! We greatly appreciate it. We love that you liked the recently renovated and comfortable units and our great staff! We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for bike week and they were prepared with plenty of bike parking but didn't allow bike trailers which caused some problems
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 10 Mar 2024
Thank you for your wonderful review of 5 stars Alfred! We greatly appreciate it. We love that you liked the parking space provided for bikes. Our deepest apologies for not providing space for trailers. We hope to see you back with us again in the near future!

10/10 Excellent

Jennifer

Stayed 5 nights in Mar 2024

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, the staff was very friendly and helpful. The view and amenities on the property are amazing. We will be booking here again in the future.
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your wonderful review of 5 stars Angelina! We greatly appreciate it. We love that you liked the the view, amenities, and our friendly staff. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a view of the ocean. Very clean. Staff was great. 100 percent very pleased.
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your beautiful review of 5 stars Ralph! We greatly appreciate it. We love that you liked the the view of the ocean, cleanliness of the rooms, and our great staff. We love that you were 100% pleased with your stay. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your great review of 5 stars Tony! We greatly appreciate it. We love that you liked the cleanliness of the resort. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your great review of 5 stars Gary! We greatly appreciate it. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!! No complaints.
Stayed 1 night in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your great review of 5 stars Wendy! We greatly appreciate it. We can't wait to see you back with us for many more vacations in the near future!

10/10 Excellent

mark, New Fairfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property , very friendly staff room was very cleane , beds comfortable, great location, quiet, had a great experience
Stayed 2 nights in Mar 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Mar 2024
Thank you for your great review of 5 stars Mark! We greatly appreciate it. We love that you loved the properties comfort, location, quiet, cleanliness and our friendly staff! We can't wait to see you back with us for many more vacations!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
All rooms have an ocean view, with lots of balconies.
Stayed 2 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Mar 2024
Thank you for your great review of 5 stars Karen! We greatly appreciate it. We love that you loved all units having a partial ocean view through the balconies! We can't wait to see you back with us for many more vacations!

8/10 Good

Terri

Stayed 1 night in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 22 Mar 2024
Thank you for your review Terri! We greatly appreciate it. We can't wait to see you back with us again in the near future for many more vacations!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I'm a smoker, be nice to be able to smoke on balconies, but I understand why you can't, no big deal to go downstairs
Stayed 1 night in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 1 Mar 2024
Thank you for your great review of 5 stars Steve! We greatly appreciate it. Our deepest apologies for not having more smoking options. We can't wait to see you back with us for many more vacations!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This condo was worth every penny. I would stay there again. Hilton did an excellent job purchasing this property. I will gladly stay at this property again.
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 7 Mar 2024
Thank you for your excellent review of 5 stars Steven! We greatly appreciate it. We love that the resort is worth every penny for you. We can't wait to see you back with us for many more vacations!

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best accommodations in Daytona Beach
Stayed 3 nights in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 23 Feb 2024
Thank you for your great review of 5 stars Steven! We greatly appreciate it. We love that you consider your stay with us as one of the best accommodations in Daytona Beach / Ormond Beach. We can't wait to see you back with us for many more vacations!

10/10 Excellent

Gayle

Travelled with partner
Liked: Amenities
Everything was great!
Stayed 1 night in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 10 Feb 2024
Thank you for your great review of 5 stars Gayle! We greatly appreciate it. We love that everything was great during your stay with us. We can't wait to see you back with us for many more vacations!

8/10 Good

thomas, cadott

Travelled with partner
Only item we did not like was our room did not match the picture when we reserved it, picture should more of a ocean front and we could barely see the ocean and always shaded to where we could not even enjoy the balcony, otherwise everything else was great
Stayed 5 nights in Jan 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Feb 2024
Thank you for your great review Thomas! We greatly appreciate it. Our deepest apologies about the pictures online not matching the view you obtained. We have very limited ocean front units. We genuinely value your feedback and would love the opportunity to make things right for you. We hope to see you back with us again in the near future!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for all of the above reasons. Nice property.
Stayed 1 night in Feb 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 3 Feb 2024
Thank you for your great review of 5 out of 5 John! We greatly appreciate it. We can't wait to see you back for many more vacations!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful. It was so clean, great customer service, kitchens were well supplied with everything to dine in or grill out on the property. Also, it was right on the beach & fully supplied with lounge chairs and beach umbrella. We will definitely stay here again!!
Stayed 4 nights in Jan 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 26 Jan 2024
Thank you for your great review of 5 stars Nicole! We greatly appreciate it. We love that your stay with us was wonderful, clean, with great customer service, fully equipped kitchen and the beach amenities. We can't wait to see you back with us for many more vacations!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & Quiet
Stayed 1 night in Jan 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 24 Jan 2024
Thank you for your great review Thomas! We greatly appreciate it. We can't wait to see you back for many more vacations!

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful swimming area and wonderful easy access to the beach.
Stayed 3 nights in Jan 2024
Response from Jessica - Front Desk Supervisor on 22 Jan 2024
Thank you for your great review of 5 out of 5! We greatly appreciate it. We can't wait to see you back for many more vacations!

2/10 Terrible

Bobby

Stayed 1 night in Jan 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 19 Jan 2024
Thank you for your review Bobby! We greatly appreciate it. Our deepest apologies that you were not able to stay with us due to the 200.00 security hold and the 25.00 daily resort fee. We genuinely value your feedback and would love the opportunity to make things right for you. We hope to see you back with us again in the near future!

10/10 Excellent

Jason Scot

Stayed 1 night in Jan 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 4 Feb 2024
Thank you for your great review of 5 out of 5 Jason Scot! We greatly appreciate it. We can't wait to see you back for many more vacations!

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 15 Jan 2024
Thank you for your great review of 5 out of 5 Richard! We greatly appreciate it. We can't wait to see you back for many more vacations!

8/10 Good

jeffrey

Stayed 2 nights in Jan 2024
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 13 Jan 2024
Thank you for your review Jeffrey! We greatly appreciate it. We hope to see you back with us again in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sticky Door.
The door to 408C was so sticky that I had to put my shoulder into it to get it to open (been painted one too many times). I had to use all my weight to pull the door open. That room is also close to the maintenance room, so I constantly heard noise form there in the morning.
Stayed 6 nights in Dec 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 5 Jan 2024
Thank you for your review Anonymous! We greatly appreciate it. Our deepest apologies with the issues of the room door and noise from housekeeping office in the mornings. We will address this issues immediately. We genuinely value your feedback and would love the opportunity to make things right. We hope to see you back with us again in the near future!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 25 Dec 2023
Thank you for your review of 5 out of 5 Mike! We greatly appreciate it. We can't wait to see you back with us again in the near future!

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 25 Jan 2024
Thank you for your great review of 5 stars Charles! We greatly appreciate it. We can't wait to see you back for many more vacations!

10/10 Excellent

dominick

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 22 Dec 2023
Thank you for your great review of 5 out of 5 Dominick! We greatly appreciate it. We can't wait to see you back for many more vacations!

8/10 Good

Mickala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great! They couldn’t find my reservation when checking in so it did take longer than expected, but they managed to get it settled without much hassle. Having to get the parking pass from another desk in order to try to book me for a timeshare presentation is the only downside. I know the employees are just doing their jobs, but I’m only here for one night, so I don’t think I’d be the candidate to try to schedule for it.
Stayed 1 night in Dec 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 12 Dec 2023
Thank you for your review Mickala! We greatly appreciate it. Our deepest apologies with the issues on your reservation not being in the system. We genuinely value your feedback and would love the opportunity to make things right. We hope to see you back with us again in the near future!

6/10 Okay

Nathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 8 Dec 2023
Thank you for your review Nathan! We greatly appreciate it. We hope to see you back with us again in the near future!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I feel this property does not meet Hilton standards we were quite disappointed.
Stayed 4 nights in Nov 2023
Response from Jomarie Villanueva Pérez - Guest Service Manager on 3 Dec 2023
We're sorry to hear that your experience didn't meet HGV's standards Anonymous. We genuinely value your feedback and would love the opportunity to make things right. Please let us know specific areas of improvement, and we're committed to enhancing your experience on your next visit.

10/10 Excellent

Millie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being out on the porch and being able to see the sunrise and sunset. when we needed an item, it was delivered immediately !!!!!!!!! IT WAS PERFECT , and we will always stay there. We loved the Pools. C Millie Salomone.
Stayed 4 nights in Nov 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 29 Nov 2023
Thank you very much for your perfect review Millie! We appreciate it greatly. We can't wait to have you back with us again in your home away from home!

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The actual hotel was very nice. Areas and other hotels/motels/inns looked outdated, run down, etc.
Stayed 2 nights in Nov 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 28 Nov 2023
Thank you for your lovely review Erica! We greatly appreciate it. We can't wait to see you back for many more vacations!

2/10 Terrible

Brannon

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from David on 22 Nov 2023
Thank you for your feedback

10/10 Excellent

Barbara, highland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!
Stayed 2 nights in Nov 2023
Response from David on 17 Nov 2023
Thank you for feedback. We are glad to hear you enjoyed your stay and we hope you return in the future.

10/10 Excellent

Barbara, highland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 13 Nov 2023
Thank you for your lovely review of 5 out of 5 Barbara! We greatly appreciate it. We can't wait to see you back for many more vacations!

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 8 Nov 2023
Thank you for your review Audrey! We greatly appreciate it. We hope to see you back with us again in the near future!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the comfortable bed, two TVs, balcony to view the ocean and accessibility to the beach.
Stayed 3 nights in Nov 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 8 Nov 2023
Thank you for your great review of 5 out of 5 Sara! We greatly appreciate it. We loved that you like the comfortable bed, t.v.'s, balcony views and beach access. We can't wait to see you back for many more vacations!

8/10 Good

Susan

Stayed 2 nights in Oct 2023
Response from David on 22 Nov 2023
Thank you for your feedback

10/10 Excellent

Leandro

Liked: Cleanliness, amenities, property conditions & facilities
Great stay again... my second time in this hotei and I'll be there again for sure
Stayed 4 nights in Oct 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 4 Nov 2023
Thank you for your great review of 5 out of 5 Leandro! We greatly appreciate it. We can't wait to see you back for many more vacations!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
My only dislike, the bed was too low to floor for me.
Stayed 3 nights in Oct 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 4 Nov 2023
Thank you for your great review Ronald! We greatly appreciate it. We will take your comments about the bed being to low into consideration, thank you for your feedback. We can't wait to see you back for many more vacations!

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom suite we stayed was perfect for our needs. Lay out was great well designed. We would recommend the Cove to any of our friends and family members.
Stayed 4 nights in Oct 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 4 Nov 2023
Thank you for your great review of 5 out of 5 John! We greatly appreciate it. We loved that you liked the room lay out design and that it was perfect for your needs. We can't wait to see you back for many more vacations!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
You walk out the back downstairs your at the beach. All different restaurants in the area.
Stayed 2 nights in Oct 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 4 Nov 2023
Thank you for your great review of 5 out of 5 Ernest! We greatly appreciate it. We can't wait to see you back for many more vacations!

4/10 Poor

Tammi

Travelled with family
Disliked: Staff & service, room comfort
The property is xlean
Stayed 3 nights in Oct 2023
Response from Jomarie Villanueva Pérez ~ Guest Service Manager on 4 Nov 2023
Thank you for your review Tammi! We greatly appreciate it. We hope to see you back with us again in the near future!