On the beach, white sand, sun-loungers, beach volleyball
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Reviews of Bluegreen Vacations Casa Del Mar

3 out of 5
Bluegreen Vacations Casa Del Mar
621 S Atlantic Ave, Ormond Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 52 out of 128 reviews" "
Rating 8 - Good. 33 out of 128 reviews" "
Rating 6 - Okay. 26 out of 128 reviews" "
Rating 4 - Poor. 12 out of 128 reviews" "
Rating 2 - Terrible. 5 out of 128 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay!
Stayed 4 nights in Apr 2024
Response from Dori-Marie on 22 Apr 2024
Thank you for staying with us at Casa Del Mar, Lindsay. We are happy to know you enjoyed your stay. We would be happy if you would come visit us again.

10/10 Excellent

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it was situated close to, but not too close to, Daytona Beach where we were going to a cheerleading competition. There were some issues with our key card but the staff were helpful and attentive. Great view of the ocean and the pool deck was simple and peaceful.
Stayed 3 nights in Apr 2024
Response from Dori-Marie on 15 Apr 2024
We're delighted to hear that you had an enjoyable experience during your time with us at the Casa Del Mar, Johnathan.Our team works hard to provide exceptional service and create memorable stays for our guests, so it's wonderful to know that you had a positive experience. We truly appreciate your feedback and would be honored to welcome you back for another fantastic visit in the future.

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 8 Apr 2024
Thank you, Debi, for choosing to stay at Casa Del Mar. We're delighted to hear that you enjoyed your time with us. We'd love to welcome you back anytime you're in the area. Safe travels, and we hope to see you again soon!

10/10 Excellent

Codie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was clean and in nice condition. Pool and jacuzzi were well maintained and the was a large lounging area in the back just before the beach. Looks like Hilton has invested some money into the furnishings since purchasing Blue Green properties. Easy parking either on the side of building or using their underground parking garage with automatic door for in and out. There is a bar in house and the bar tender (Pamela) is very friendly and makes fairly strong drinks which is a plus! Still no food at the bar area but I think that is coming soon. Close to restaurants however, so it wasn’t too bad. We enjoyed our stay here and will probably be back if we travel to that side of Florida again.
Stayed 2 nights in Mar 2024
Response from Dori-Marie on 4 Apr 2024
Dear Codie,Thank you for choosing to stay at Casa Del Mar. We're delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we're thrilled that we could contribute to a pleasant experience during your visit.We would be absolutely thrilled to welcome you back anytime you find yourself traveling to our area. Please don't hesitate to reach out if there's anything we can assist you with in the future.Once again, thank you for staying with us at Casa Del Mar. We can't wait to host you again!

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Truck parking that wouldn't fit in garage was limited. Outside parking should be truck only. Room smelled and was covered up with some aroma spray. Bar had no food even though website said it did. But room as clean and did the job but would not go back.
Stayed 2 nights in Mar 2024
Response from Dori-Marie on 11 Mar 2024
Dear David,Thank you for taking the time to share your experience at The Casa Del Mar. Your feedback is valuable to us, and we appreciate your honesty. Rest assured, we will share your concerns with our team to address any issues and improve our services.We sincerely hope that you will consider staying with us again in the future. It would be our pleasure to have another opportunity to provide you with a better and more enjoyable experience.

10/10 Excellent

Victoria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so clean and luxury feeling, compares to a Marriott if not better. Would absolutely stay here again. Everyone was friendly, all rooms had a balcony, and the atmosphere was warm and upbeat. Couldn’t have been happier or money better spent!
Response from Dori-Marie on 8 Jan 2024
We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks like they are revamping the hotel and doing welll at it. Hotel was clean and updated with decent lay out. The full kitchen with fridge in the room helped not being able to use their dine in restaurant as it was going through updates. The bar was fully funtional however. Employees were helpfull and friendly.
Stayed 2 nights in Aug 2022
Response from Dori-Marie on 31 Aug 2022
Thank you for sharing your review, Jason. We would be honored to have you stay with us again!

8/10 Good

Deanna

Stayed 2 nights in May 2022

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Bluegreen Vacations Rentals Team on 18 Apr 2022
We are so happy to hear you enjoyed your vacation at our Casa Del Mar resort, Catherine! Love the pictures!

4/10 Poor

Stacie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2022
Response from Bluegreen Vacations Rentals Team on 12 Apr 2022
We appreciate you taking the time to share your insight with us, Stacie. We would like to extend a sincere apology regarding any issues you experienced. We will share your feedback with our team.

8/10 Good

Angela

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bike week
Room smelled like mildew, check out was 10? Which I mistakenly thought it was 11…seems early. Check out instructions included stripping the bed? Expensive stay to have to strip your own bed and no daily service….
Stayed 2 nights in Mar 2022
Response from Bluegreen Vacations Rentals Team on 22 Mar 2022
We appreciate you sharing your feedback, Angela! Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

6/10 Okay

Michelle M

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The evening staff were awesome. The daytime front desk person was not so awesome. No hot water until the day of departure (cold showers are not fun) and the bathroom needed a deep cleaning to remove fecal matter on the toilet bowl and the mold in the shower.
Stayed 2 nights in Nov 2021
Response from Bluegreen Vacations Rentals Team on 18 Nov 2021
Thank you for sharing your detailed review, Michelle M. We would like to sincerely apologize regarding the housekeeping and hot water issues you experienced and hope that did not detract from your stay. Your review regarding your stay is useful to help us become a better property.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean front room but it was a ground floor so all you could really see was people on the patio that was in front of the room. Clean and comfortable room. Pool closed at 8:30 via security telling everyone they had to get out of the pool. We were just walking thru from the beach when that happened. Staff is very nice and just doing their job but the Company rules could use some updating. I would suggest paying at the property instead of in advance. New computer program did not show the room was paid in full over a month ago which caused a delay in checking out. Again the staff was very nice about that.
Stayed 2 nights in Aug 2021
Response from Bluegreen Vacations Rentals Team on 9 Aug 2021
We appreciate you sharing your feedback! We are glad to hear you enjoyed the room and interaction with staff at our Casa Del Mar property. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I didn’t like that my room didn’t get cleaned the 3 days I was there. Pool is under construction, which I wasn’t notified of prior to my arrival.
Stayed 2 nights in Oct 2019
Response from Customer Care on 4 Nov 2019
Thank you for sharing your feedback.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very nice place for the money. Room was larger than expected and had great beach views. Staff was very friendly.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, baby was crying and screaming next door though. Could hear everything through the side door. Need to work on soundproofing
Stayed 1 night in Jul 2019

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Jackie, FL

Liked: Cleanliness, property conditions & facilities, room comfort
With the exception of unexpected fees, it was an ok stay. Since we didn’t get there until late, we literally only had 20 to 30 mins to enjoy the pool & hot tub. If the hours of these two features can’t be available past 10pm, I won’t bother staying here again. An adult with a “curfew” paying to be at your establishment is a little insulting.
Stayed 1 night in Oct 2018

8/10 Good

Stacy, Madisonville, KY

Liked: Cleanliness, staff & service, property conditions & facilities
Beach front balconies
Loved the spacious rooms but need bettering cooling system. The a/c units are in the bedrooms and if closed off to the living room/kitchen they became stuffy. The cool air is too far from the bathroom to make showering comfortable. Need better air flow system to bathroom. Other than that it was great!
Stayed 4 nights in Jul 2017
Response from Bluegreen Cares on 29 Aug 2017
Hello Stacy, Thank you for visiting Casa del Mar Beach Resort! We are happy to hear that you enjoyed the spacious rooms, but we apologize for any deficiency in your air conditioning unit. Please know that we have shared your feedback with resort management!

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all really nice and helpful. The suite was perfect and the view gorgeous. We were there in the off season so the restaurant was closed. We hope if we come back it will be open. Around the pool it would be nice if there was an umbrella or two for shade. Love that there was a laundry room and extra bonus it was free. The kitchen in the suite was nice. We cooked most of our meals and enjoyed sitting around the dining room playing cards. It was such a relaxing stay.
Hello Silvia! Thank you for staying with us at Casa Del Mar! We are delighted the staff was helpful and nice during your stay. We are also pleased you found your suite to be perfect and enjoyed the view. We appreciate your feedback and recommendations! We hope you will join us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for staying with us at Casa Del Mar!

10/10 Excellent

esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, but I don't like people press and hold to participate en presentation. This made me feel unconfortable.
Hello Esther, Thank you for staying with us at Casa Del Mar! We appreciate your feedback and honesty. We hope you will join us again soon!

10/10 Excellent

Mark, Cincinnati ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel on the beach pool was best
They just finished remodeling one side and was working on the other side construction workers was very clean could not even tell they was there or working.Rooms was very nice top class employees and staff very nice. will be back.I go every year for Daytona 500 and will be back to stay again
Response from Bluegreen Customer Care on 3 Mar 2017
Hello Mark, Thank you for staying with us at Casa Del Mar! We are delighted that you stay with us every year! We are thrilled the construction did not negatively impact your stay. We appreciate your feedback! We look forward to welcoming you back again soon!

4/10 Poor

laura, L

Disliked: Staff & service, property conditions & facilities
Relocated unnecessarily
We were moved by their insistence from 2nd floor to first floor and had to wait from 11:00am til 4:00 pm for our new room. We were without a room for most of the day and they didn't even move our luggage or were in no way accomadating.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Several issues...some resolved.
Overall room was a very good setup-however a few issues with room and checkin-before I start let me say the asst mgr Trish did her best to resolve issues once she was contacted. The room cleanliness was a bit of an issue as when we checked in dirty towels were left from previous guest and the shower had mold . roaches in the bed. Maintance and housekeeping responded and exterminator was called arrived 6 hrs later Asked for mgr call but was told she would be in at 2 then 3 and then finally at 6 still no call. Called asst mgrs cell and she responded very quickly. She was not happy first of all that I was not moved to a different room immediately, and that a mgr on duty 24/7 and wasnt sure why no contact me. The other bit of advise do not purchase any food from flyers left under doors. The pizza and service we received from Giovannis Pizza was awful. The entire order was wrong and all they would do is hange up. The food brought was not even close to what was ordered. Everything contained meat and for religious reasons we could not eat and tried to explain bu they could care less. I called front desk and asked about the flyers assuming they had something to do with a possible hotel recommendation and they didnt. In fact the response was they are not supposed to be on property. Seems like someone would monitor as we got a few more flyers under our door over the weekend.
Response from General Manager on 22 Aug 2016
Hello Traveler, Thank you for staying at the Casa Del Mar Beach Resort. We are pleased to hear that our assistant manager did her best to resolve the issues you encountered. We are committed to the highest standards of quality and cleanliness, as well as our guests' satisfaction and comfort. We regret to hear of the experience you had with your food order and thank you for bringing this experience to our attention as well.

4/10 Poor

GARY, KY

Disliked: Staff & service, property conditions & facilities, room comfort
not worth the money
The hotel room we stayed in was very outdated. The bathroom grossed us all out. My biggest complaint is that our room stayed hot the whole time. We had a large room with separate seating and a kitchen, but it was cooled by one small air unit in the bedroom. We asked for and received a fan to help give us a breeze. The is only 1 small pool for the entire hotel and there were so many people using it that swimming wasn't an option. The front desk lady and Cooper were very friendly, we just didn't enjoy the hotel due to its age and lack of amenities in comparison to other Bluegreen hotels. We paid over $230 for two nights. Personally, I feel that was way too high considering the shape of the hotel and the lack of air conditioning.

10/10 Excellent

miguel, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Super awesome

10/10 Excellent

charlene, suches,ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!!!!!

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Melina, cumming ga

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, but a bit disorganized
The place is very nice, especially for a beachfront hotel, but the service was a bit concerning. Our room was not ready until after 5pm when we checked in, but they were very strict about the 10am check out. We called to ask for an extra hour, but they would only agree to a half hour. Then, at 9:57 they were banging on the door, 3 minutes before the original check out time. We politely told them we had a 10:30 check out, but they came knocking again at 10:19. Don't forget of course that this is a timeshare resort, so as soon as you check in, you will be directed to the special desk to get your parking pass, and you might be able to guess what happens next. There is basically only one outside pool and a bar, which is fine, but it was a little cold, and we had friends staying at a nearby resort that had an indoor pool, so we actually spent most of our time with them.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Cheer
Room wasn't ready till after 4p. We arrived early and was not moved up on priority.

6/10 Okay

Michael, Bluefield, WV

Liked: Staff & service, room comfort
Nice place
Really enjoyed out stay here. Staff was extremely friendly. They went above and beyond to meet our needs.

10/10 Excellent

s, Houston texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love
Beach view loved it Can't wait to visit again nice and clean staff was awesome

6/10 Okay

lisa r, Brunswick

Liked: Staff & service
speed week
It was a great place to stay for the view. Otherwise it is very dated. Updates would make it perfect.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Haydee, Saint Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was awesome and very clean the only thing I would change is that the bar area was open a little later. But overall was really nice

6/10 Okay

ronnie, Savannah, GA

Disliked: Property conditions & facilities
The pictures on the internet did not match the hotel. Also the bathrooms are dated

10/10 Excellent

jes, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room amazing view great location Loved staying here

6/10 Okay

Zevy, Fort Lauderdale, Florida

Liked: Staff & service
Fair Hotel on the Beach
Nice location right on the beach. Nice large kitchen which could be updated. Small bathroom. Worn sofa bed with no linens. Bedroom was small but nice. A nice balcony off of the bedroom overlooking the ocean.

8/10 Good

Luis, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Nice view of the beach, friendly staff. Small hotel with a pool and jacuzzi in front of the beach. It has barbecues on the pool deck. There is a huge lifeguard post in front so you will be safe at the beach. No free breakfast but you can pay and eat there. It has a bar inside but close to the pool. A/c was a little noisy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Check the bed linens
This is the 5th time I'm trying to submit this review. I received multiple bites from BBgs. When mentioned to the staff, they say thank you. Did not offer any apologies.

4/10 Poor

Larry, Chattanooga

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Didn't get fresh towels for 3 days, carpets were stained really bad in the room (206), only had coffee for one day! The room smelled bad! Not Happy at all!

10/10 Excellent

Trena, Orlando Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome place on the beach
Best time ever stayed with friends for bestfriends birthday,perfect getaway

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Only stayed 1 night was really impressed with overall cleanliness.

8/10 Good

retired Betsy, Monroe County, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with beachfront view & access
Nice hotel with good amenities located on the beach with a basement parking garage. Had a wonderful time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach!
Enjoyed our one night stay here! The hotel is on the beach so th view is spectacular!

8/10 Good

Verified traveller

Liked: Cleanliness
old hotel
Old hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Great location Had a ocean front. Was beautiful to wake up to the sound of the ocean

6/10 Okay

Cocoa Cory , Cocoa Beach, FL

Liked: Staff & service
Nice facility...out dated room.
Very friendly staff throughout the facility. Entry, lobby/reception area very nice and well kept. Entering our room was like turning back the hands of time... The furnishings are in need of updating and the bathroom basically needs a total renovation. Great bars and restaurants in walking distance.