Free daily on-the-go breakfast

Reviews of Hampton Inn by Hilton Dayton South

2.5 out of 5
Hampton Inn by Hilton Dayton South
8960 Mall Ring Rd, Dayton, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 388 out of 695 reviews" "
Rating 8 - Good. 196 out of 695 reviews" "
Rating 6 - Okay. 58 out of 695 reviews" "
Rating 4 - Poor. 31 out of 695 reviews" "
Rating 2 - Terrible. 22 out of 695 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, hotel under renovation. Our room was newly done and very nice.
Stayed 1 night in Mar 2024

6/10 Okay

maureen, Macomb

The breakfast area was under construction, I would have appreciated knowing that before booking. Other than that it’s a very clean posted Hampton. Staff was nice also.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Valued Guest, We appreciate you taking the time to share your thoughts. We apologize for the disappointment of not having your usual Hampton Breakfast Buffet, and for not making you aware of that prior to arrival. We understand the frustration. Our goal is always to meet and exceed our guests' expectations, and we have fell short this time around. We are truly sorry and promise to do better. I am happy to say that the Breakfast area Renovation is now complete, and our Breakfast Buffet is Back! Thank you for the comment on our cleanliness and friendliness of our staff. At Hampton Inn by Hilton, we strive to provide the best that Hospitality has to offer. Thank you again for choosing our brand. We look forward to welcoming you to our property soon and have the opportunity to make it up to you.Sincerely,Abe DehGeneral Manager

6/10 Okay

Selah

The beds were uncomfortable too hard
Stayed 2 nights in Feb 2024
Response from GM on 9 Mar 2024
Dear valued guest, Thank you for your feedback. Your comment was received and investigated. I am sorry the bed firmness was not to your liking, this past stay. The mattress has been replaced since. I invite you to stay with us again soon and give us your opinion of our newly renovated suites with all new Hilton standard mattresses. I trust that you will be pleased. Thank you for choosing our brand. We look forward to your next stay and feedback.Abe Deh

10/10 Excellent

edward, New Haven

Liked: Staff & service
.
Stayed 1 night in Jan 2024
Response from GM on 12 Mar 2024
Dear Valued Guest, Thank you so much for your feedback. We are happy you enjoyed your stay. We trust that you had a delightful room, a restful night, a great Breakfast, and our staff was attentive and responsive to all of your needs. Thank you for choosing the Hampton Inn Dayton South, we look forward to welcoming you again soon. Sincerely, Abe

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay overall.
The front desk rep was very professional and nice. The room was clean but it has a funny odor, like vomit. The bed and pillows were comfortable to me, but my husband thought the mattress was too hard. Towels, bathroom, shower & shower curtain were clean. Water flow was great and no problems with drainage.
Stayed 1 night in Dec 2023

10/10 Excellent

Angie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and loved pet friendly very accommodating
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
There is no intent access unless you sign up for their Hilton Rewards program. The fan on the wall unit was very noisy and we were unable to turn it down or off at the unit or from the wall control. When we attempted to call the front desk from the room phone to tell them about this, we discovered the cord was broken and could not be plugged into the phone so my husband walked down to the front desk. He was advised that they did not have anyone there at that time (approx 9:30 p.m.) to repair it and offered to move us from first floor to fourth floor. We decided to stay where we were since we had a long day of traveling, all our things were out in the bathroom and closet, and we wanted to get to bed soon. Also the first impression pulling into the parking lot was not good. They are in the process of remodeling the upper floors (we were told), and there were several dumpsters and sink cabinets with installed sinks in the parking lot. If nothing else these should have been stored at the rear of the building, not the front. We won’t be staying here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Geri

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the front desk people. So nice and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, would stay again.
Sheet too small for king bed. Bed comfortable. Clean. Cordial staff. Breakfasts good.
Stayed 2 nights in Dec 2023

6/10 Okay

Dirk

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were excellent and so was the service. Unfortunately there was a youth group staying at the same time and children were running in the halls until 11PM.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area clean hotel
Stayed 1 night in Nov 2023

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked staying at the Hampton Inn. The staff were very friendly and accomodating. The room we had was clean and the beds were comfortable.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done!
Staff was friendly and courteous. We will be booking again!
Stayed 3 nights in Oct 2023

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Deborah, HOWELL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly front desk and helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bree was the best!
Bree who checked us in was awesome. I want to thank her!
Stayed 1 night in Oct 2023

8/10 Good

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. After a long day on the road, I didn't really appreciate being given keys to a room that didn't work. The front desk clerk cut new keys and directed us to a different room. Oops! He goofed. Breakfast was wonderful and the woman staffing it was both pleasant and efficient.
Stayed 1 night in Sep 2023

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, room comfort
Disappointing
Hampton Inn is normally my go-to hotel as it is always clean, comfortable and the staff pleasant. This was the first time I was ever disappointed in a Hampton Inn stay. When I checked in on the afternoon of 9/14, I was immediately hit with just how unprofessional the staff was. They were all sitting in the lounge area, some with their shoes off and feet up, watching TV. As I went in and out throughout the evening, that did not change and as I passed employees they smelled very strongly of marijuana (Which is not legal recreationally on OH). Beyond the staff, the front doors to the lobby are cracked with packaging tape over the cracks that looks to have been that way for a while. My room was not thoroughly cleaned, with a dirty toilet, hair in the shower and even a wad of toilet paper sticking out of the peep hole on the door. The linens on the bed were clean, but very stiff and scratchy. We did not sleep well at all during our stay. I did not bring any concerns up to the staff since they seemed so unprofessional I was not comfortable bringing up any issues I had with them. I think I may have to go with a different hotel for my next trip.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nia

Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read that Dayton had good, unique pizza places and asked the front desk staff if there was a local pizza place close. Marion's was right behind the hotel and it was sooo yummy. Great suggestion. There were a lot of restaurants very close to this hotel. Great location!
Stayed 1 night in Sep 2023

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming upon arrival. Check in was a breeze. Room was clean and temperature just right. Pull out couch was a plus as I had extra friends stay the night after going out. No crazy or loud neighbors above, next to, or below us.
Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn was a very nice hotel for the money. The rooms were clean and the staff was helpful. The coffee pot could've been a little better but they served good coffee in the morning so it worked out fine.
Stayed 1 night in Aug 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and staff was friendly and helpful. Conveniently located to shopping restaurants and highway exchanges.
Stayed 4 nights in Aug 2023

10/10 Excellent

Shubhalaxmi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall
Stayed 1 night in Aug 2023

8/10 Good

Rozita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean.good location. Good breakfast.
Stayed 3 nights in Aug 2023

6/10 Okay

Rita

Stayed 3 nights in Jul 2023

4/10 Poor

Jaymes

Travelled with family
Disliked: Staff & service
Poor Customer Service
We stayed 2 nights. The front desk person was rude as if we weren't there and interrupting her conversation. We asked to have our room serviced. We were told that we have to give 24 hr notice and before noon. We would have had to request it prior to our arrival. We traveled from across the country for a family reunion so we were jet lagged. We were told that we could bring our towels down to exchange for clean ones. I asked for the cleaning cart, I'll clean the room myself. We went back up stairs and brought our towels down, we didn't want to inconvenience them. I wouldn't recommend staying here.
Stayed 2 nights in Jun 2023

6/10 Okay

Thomas

Travelled with family
Staff was not on top of things- example; cold coffee served through out the day.
Stayed 2 nights in Jun 2023

6/10 Okay

D. Patrick

Travelled with family
Disliked: Property conditions & facilities
It was just OK, the public area's are worn and need refreshing. The elevators and hall carpets are soiled. The breakfast was just OK as hotel free breakfast goes.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean and comfy. I would definitely come back here again the next time I come this way.
Stayed 1 night in Jun 2023

10/10 Excellent

Colette

Stayed 2 nights in Jun 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with a pleasant and attentive staff.
Stayed 1 night in May 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was great the hotel was comfortable and the staff was excellent they helped with whatever i needed and did it with a smile
Stayed 1 night in May 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Kelly

Stayed 1 night in Apr 2023

10/10 Excellent

Tamela

Stayed 1 night in Apr 2023

8/10 Good

George

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff
Stayed 1 night in Apr 2023

6/10 Okay

Dirk

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Some of the facilities need updated
Stayed 1 night in Apr 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Great staff, clean, friendly, decent place to stay.
Stayed 1 night in Apr 2023

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very nice and breakfast and the breakfast staff ladies were great!
Stayed 1 night in Apr 2023

6/10 Okay

Chaloe

Liked: Staff & service
Stayed 3 nights in Mar 2023

8/10 Good

Rozita

Travelled with family
Liked: Staff & service, room comfort
Great stay
The breakfast staff was very helpful and accommodating for special diets. Ms. Martha made me look forward to early breakfast. The housekeeping staff was great as my husband left his slippers and was able to retrieve them.
Stayed 3 nights in Mar 2023

4/10 Poor

Krystal

Disliked: Staff & service, amenities, property conditions & facilities
I had reservation for handicapped room with grab bars and raised toilet seat. Also explained difficulty with ambulation. My room was clear at end of hall furthest room from elevator. Coffee available in room with no stir stick or spoon or anything at all to stir it with.