On the beach

Reviews of Sea Cliff Hotel

5 out of 5
Sea Cliff Hotel
Toure Drive, Msasani Peninsula, Dar es Salaam

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 120 reviews" "
Rating 8 - Good. 39 out of 120 reviews" "
Rating 6 - Okay. 16 out of 120 reviews" "
Rating 4 - Poor. 4 out of 120 reviews" "
Rating 2 - Terrible. 7 out of 120 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like inaccessibility to the beach.
Stayed 2 nights in Jan 2024
Response from Sea Cliff Team on 26 Mar 2024
Dear Clive, Thank you for your feedback and for choosing to stay with us. We appreciate your rating and understand your concern regarding beach accessibility. Our hotel is indeed situated on a cliff, which offers stunning panoramic views but limits direct beach access. We apologize for any inconvenience this may have caused and hope you were still able to enjoy your overall experience with us. We value your input and we hope to welcome you back in the near future.Warm regards

8/10 Good

David

Liked: Cleanliness, staff & service
It is an absolutely magical spot. The staff are very friendly and helpful. The inly slight criticism that I have is that the building itself is a little dated and there are always problems with TV signal. I would not mind if there was not TV in my room but as the rooms have a TV, my expectation is that is should work.
Stayed 1 night in Jan 2024
Response from Sea Cliff Team on 16 Jan 2024
Dear David,Thank you for sharing your experience at our hotel. We're thrilled you found our staff to be friendly and helpful. We've taken note of your feedback, Please be informed that we've initiated renovations to enhance our facilities gradually for the comfort of our guests. We appreciate your understanding and look forward to providing an even more delightful stay during your next visits.Warm regards,

8/10 Good

Clive

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No beach
Stayed 1 night in Dec 2023
Response from Sea Cliff Team on 15 Jan 2024
Dear Clive,Thank you for the positive ratings. We are indeed happy that we were able to meet your expectation. Our Hotel is overlooking the ocean. We look forward to hosting you again soon.Warm regards,

6/10 Okay

Ivars, Sigulda

Travelled with family and small children
Liked: Cleanliness, staff & service
There was not hot water in room
Stayed 2 nights in Jan 2024
Response from Sea Cliff Team on 15 Jan 2024
Dear Ivars,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced with the lack of hot water during your stay. Your comments are valuable, and we have addressed this issue with our maintenance department to ensure same problem does not happen in future. We appreciate your understanding and hope to have the opportunity to welcome you back to the 5 star service you expect from us.Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Sea Cliff Team on 24 Nov 2023
Dear Andrew,Thank you for your great review. We are indeed happy that we were able to meet your expectationWe look forward to hosting you again soon.Warm regards,

10/10 Excellent

Aboubakr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sea Cliff Team on 30 Oct 2023
Dear Aboubakr,Thank you for the five-star rating. We are happy that we met your expectations and we look forward to your return.Warm regards,

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my viait at this hotel. Peaceful and serene.
Stayed 1 night in Sep 2023
Response from Sea Cliff Team on 18 Sept 2023
Dear Kelly,Thank you for a great review!We are delighted to learn that you had such a wonderful experience with us. Your feedback means a lot to us. Thank you for choosing our hotel. Your feedback is valuable and has been shared with our team in the hotel. We look forward to serving you for many years to come.Warm regards,

8/10 Good

Peter

Travelled with partner
Liked: Property conditions & facilities
Everything was very good.
Stayed 2 nights in Aug 2023
Response from Sea Cliff Team on 29 Aug 2023
Dear Peter,Thank you for your wonderful review. We are indeed happy that we were able to meet your expectations.Looking forward to hosting you again soon.Warm regards,Sea Cliff Team

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Very noisy room, couldn't sleep. Hotel is too old, needs a fresh up. Very disappointed.
Stayed 2 nights in Jul 2023
Response from Sea Cliff Team on 16 Aug 2023
Dear Value Guest,Thank you for your review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I am very sorry to hear about the noise and we did not meet expectations. Please note that your concerns have been passed on to our management. Thank you for bringing this to our attention. We will ensure all is rectified to your satisfaction.We hope you will give us a chance to welcome you back in the future and give you the five-star treatment you expect from us.kind regards,

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, staff was outstanding
Stayed 1 night in Jul 2023
Response from The Sea Cliff Team on 21 Jul 2023
Dear Carol,Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards

8/10 Good

Brodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. They responded to every need. The Indian restaurant is really good and the bar on the water was a great hangout.
Stayed 3 nights in Jun 2023
Response from Sea Cliff Team on 3 Jul 2023
Dear Brodi,Thank you for the wonderful feedback. We are happy to know that we met your expectations.We look forward to welcoming you back soon.Warm regards,

8/10 Good

Barbara

Liked: Staff & service
What I liked most about the property was the helpfulness and friendliness of the staff. The grounds are well kept and the Dining room and meals were very good.
Response from Sea Cliff Team on 19 Apr 2023
Dear Barbara, Thank you so much for taking the time to rate us and for your kind comments, You a truly appreciated. We are glad we could meet your needs and expectations.We hope to welcome you back to the hotel soon. Kind regards,

10/10 Excellent

Dilantha

Stayed 3 nights in Feb 2023
Response from Sea Cliff Team on 4 Apr 2023
Dear Dilantha,Thank you for the five-star rating. We are happy that we met your expectations and we look forward to your return.Warm regards,

10/10 Excellent

GREGORY

Stayed 2 nights in Feb 2023
Response from Sea Cliff Team on 19 Feb 2023
Dear Gregory,Thank you for the wonderful feedback. We are happy to know that we met your expectations. We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Dar es Salaam
Very accommodating and friendly service Thank I so much for a fabulous stay Best hotel in Dar
Stayed 2 nights in Feb 2023
Response from Sea Cliff Team on 19 Feb 2023
Dear Gregory,Thank you for the great feedback. We are happy to know that we met your expectations. We look forward to welcoming you back soon.Kind regards,

8/10 Good

Denita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was very friendly and helpful concerning the property. It would have been nice if they had knowledge of museums and events in their area and cost of activities. It was very easy for them to call car service is for it and you can walk around the corner to a shopping center which had nice eateries and stores.
Stayed 8 nights in Dec 2022
Response from Sea Cliff Team on 18 Dec 2022
Dear Denita,Thank you for your feedback. I am happy to know that overall you had a pleasant stay with us. Thank you for pointing out the area that needs improvement. However, on your next visit, in case you need any information about the city tour or safari. We have a travel desk that’s called SvaiLuxe. They will give you all the information you need. Thank you once again for your review. We look forward to welcoming you back in the near future.Kind regards,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Sea Cliff Team on 23 Oct 2022
Dear Joseph,Thank you for rating us. We are happy that we met your expectations and we look forward to your return.Warm regards,

10/10 Excellent

Zeinab

Stayed 1 night in Aug 2022
Response from Sea Cliff Team on 16 Aug 2022
Dear Zeinab, Thank you very much for the 10/10 rating. We are happy we were able to meet your expectations. We look forward to welcoming you back soon. Warm regards,

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022
Response from Sea Cliff Team on 8 Aug 2022
Dear Miguel, Thank you very much for the 10/10 ratings. We are happy we were able to meet your expectations. We look forward to welcoming you back soon. Warm regards,

6/10 Okay

Emil

Travelled with family
Liked: Cleanliness
There’s no hot water
Stayed 2 nights in Jul 2022
Response from Sea Cliff Team on 27 Jul 2022
Dear Emil, We really appreciate your time in posting the review. We have followed up with the relevant department and have rectified the issue which had been caused by the power grid failure. We look forward to welcoming you back so you can enjoy in fullness, our services. Best regards,

2/10 Terrible

YOOLSUP

Stayed 3 nights in Feb 2022

2/10 Terrible

YOOLSUP

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
booked and paid for sea view room but city view given, no refund the difference
Stayed 3 nights in Feb 2022
Response from The Sea Cliff Team on 3 Mar 2022
Dear YOOLSUP, Thank you for your feedback. We sincerely apologize for the inconvenience we may have caused. I have taken note of your comments we will ensure that the same mistake doesn’t occur in the future. We look forward to welcoming you again and are committed to providing you with the 5-star service you expect from us so that you keep good memories of your visit. Kind regards,

4/10 Poor

Hua

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Moses-Resident Manger on 11 Feb 2022
Dear Hua, Thank you very much for your rating. We would very much like to hear from you and see how best to improve our services, but we could not seem to find your reservation. Kindly if you can reach out so we can discuss further. Your sincerely,

4/10 Poor

Gerald

Disliked: Property conditions & facilities
No hot water the first night. AC was not working the 2nd night.
Stayed 2 nights in Dec 2021
Response from The Sea Cliff Team on 9 Jan 2022
Dear Gerald, Thank you very much for your feedback. We would like to sincerely apologize for not being able to live up to our standard and you left the hotel unsatisfied. Please rest assured that we take your feedback very seriously as we totally agree with all you mentioned in your comment. It is not acceptable! The area was experiencing major water problems and electricity problems at the time, which have since been rectified. I will share your comment with our heads of the department so we can learn from the experience and serve our guests to the standards they expect and deserve. I wish you all the best in 2022 and I hope to welcome you back so we can regain your trust in us. Kind regards,

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. ..loved the pool
Stayed 2 nights in Dec 2021
Response from The Sea Cliff Team on 9 Jan 2022
Dear Charles, Thank you for the wonderful feedback. We appreciate your business. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2021

8/10 Good

Clive

Stayed 2 nights in Sep 2021

8/10 Good

Aboubakr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Stayed 6 nights in Sep 2021
Response from The Sea Cliff Team on 28 Sept 2021
Dear Mr. Aboubakar, Thank you very much for the feedback. we look forward to welcoming you back. Kind regards,

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Marriott properties that I have stayed at recently. The front desk staff is exemplary and very well trained in hospitality. The room service food was superb and delish. The king bed was extremely comfortable. The view from the 18th floor was gorgeous!
Stayed 1 night in Sep 2021

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the check in process went easy. There are options around for restaurants and plenty of parking space.
Stayed 1 night in Sep 2021
Response from Sea cliff Management on 12 Sept 2021
Dear Emmanuel, Thank you very much for your wonderful comments. We are glad we were able to meet your expectations. We look forward to welcoming you back again soon. Best regards,

6/10 Okay

Mohamed

Business traveller
Over-priced
3 stars service. 4 stars facilities . 5 stars pricing
Stayed 3 nights in Aug 2021
Response from The Sea Cliff Team on 22 Aug 2021
Dear Mr. Mohamed, Thank you for your feedback. We have taken a note of your concerns, we promise to work on it. Thank you, Kind regards,

6/10 Okay

Mohamed

Business traveller
Poor breakfast. Waiters are unfriendly. 3 stars service in general.
Stayed 3 nights in Aug 2021
Response from The Sea Cliff Team on 11 Aug 2021
Dear Mohamed, Thank you for your feedback. We appreciate your valuable feedback as it helps us identify the areas that need improvement. We are sorry that your experience did not meet your expectations, mostly the breakfast and the customer service. About breakfast, we welcome your suggestions, we will be happy if you let us know what should be added to your breakfast in the near future. Thank you once again, we hope you will give us a chance to serve you on your next visit. Kindest Regards

10/10 Excellent

Arlene

Stayed 1 night in Jul 2021
Response from Sea Cliff Management on 19 Jul 2021
Dear Arlene, Thank you for your great feedback. We sincerely appreciate and we look forward to welcoming you back soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very friendly & helpful staff!
Stayed 3 nights in Jun 2021
Response from The Sea Cliff Team on 15 Jun 2021
Dear Valued Guest, Thank you for your wonderful feedback. We look forward to welcoming you back soon. Kindest Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 2 nights in Mar 2021
Response from CKK on 3 May 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Adel

Stayed 1 night in Mar 2021
Response from CKK on 3 May 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, amazing staff and the whole experience combined provides a relaxing environment
Stayed 2 nights in Mar 2021
Response from CKK on 15 Apr 2021
Thank you for your feedback i will share with the staff

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable and all the facilities were up to date. Breakfast buffet was not as extensive as in the past but probably has to do with current health situation. Had a good run in the casino as well which always makes for a nice trip.
Stayed 1 night in Feb 2021
Response from CKK on 15 Apr 2021
thank you for your feedback and we will share it with the staff

10/10 Excellent

RAPHAEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay, courteous and
Stayed 2 nights in Jan 2021
Response from Sea Cliff Hotel Management on 6 Jul 2021
Dear Mr. Raphael, It delights us to know that we have met your expectations as a team. We take this opportunity to thank you for your valued feedback and to welcome you back soon again. Our best regards to your family.

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020
Response from Sea Cliff Hotel Management on 6 Jul 2021
Dear Valued Guest, Its indeed a pleasure to receive a five star rating from you. We are looking forward to welcoming you back again soon. Best regards,

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea Cliff is Incredible
My airbnb in dar es salaam was not very nice so i booked 1 night at Sea Cliff. I loved it so much I booked 2 more nights!
Stayed 1 night in Dec 2020
Response from Sea Cliff Hotel Management on 6 Jul 2021
Dear Tamara, We are delighted to have met you expectation on this particular Stay, and we look very much forward to welcoming you back soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Sea Cliff Management on 7 Jul 2021
Dear Valued, Thank you for your five star rating, we are looking forward to welcoming you back in the near future. Best regards

6/10 Okay

Akira

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2020
Response from Sea Cliff Management on 7 Jul 2021
Dear Akira, Thank you for your rating, we are looking forward to welcoming you back in the near future. Best regards,

8/10 Good

Pav

Liked: Cleanliness, property conditions & facilities, room comfort
Great views
Amazing views from the pool and bar areas. Service is ok, but were quite sexiest towards my girlfriend. I had to insist on her fair treatment. My room was very pricey for what it was and without breakfast - industrial scenes outside Of the window. I have got mixed feelings about the entire experience, but would recommend you try to stay there for a night or two. One warning - the bar is full of prostitutes in the evening.
Stayed 1 night in Aug 2020
Response from Nana on 31 Aug 2020
Dear Pav, I would like to thank you for your feedback. I am sorry to hear about your bad experience. We are known for our exceptional attention to detail and our quality of service. We have made a note of your feedback we will ensure that in future all the points you have addressed are rectified to your satisfaction. Once again allow me to express my sincerest apologies for the challenge you have encountered. I am looking forward to welcoming you back again. If you have any further comments or would like to talk to us directly, please do not hesitate to contact me by emailing gro@hotelseacliff.com or calling +255 764700604. With Kindest Regards,

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay
I enjoyed my travel at Sea cliff Hotel, I was a bit hesitant about staying at this hotel because of the pictures I saw online, but I ended up loving the room and the hotel. For the rooms, I stayed in a deluxe room; the room was lovely, I liked the decor, the toilet however was smaller than I expected. I wish they improved their TV and channel list and availability. I wish the breakfast was a buffet rather than A la carte , but I guess they are minimizing food sharing due to COVID-19 impact. Overall, the stay was pleasant, I loved the room, the service was exceptional, It was quiet and nice. The scenery is gorgeous especially if you seat by the Karambezi restaurant. I would definitely stay here again.
Stayed 1 night in Aug 2020
Response from Nana on 31 Aug 2020
Dear Pauline, I would like to thank you for your feedback. I am sorry to hear about your bad experience. We are known for our exceptional attention to detail and our quality of service. We have made a note of your feedback we will ensure that in future all the points you have addressed are rectified to your satisfaction. Once again allow me to express my sincerest apologies for the challenge you have encountered. I am looking forward to welcoming you back again. With kindest Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The workers and the staff. They are so friendly and helpful
Stayed 1 night in Mar 2020
Response from Sea Cliff Hotel Management on 7 Jul 2021
Dear Valued Guest, Thank you for your five star rating, we are looking forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sea Cliff Team on 7 Jul 2021
Dear Thomas, Thank you for your star rating, we are looking forward to welcoming you back in the near future. Best regards,

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom was terrible and I got infection as a result. The water was filling the whole place due to poor drainage. The restaurants are excellent. I didn't like the smell in the bedsheet
Stayed 2 nights in Feb 2020
Response from The Sea Cliff Team on 11 Mar 2020
Dear Valued Guest, Thank you for your feedback. I am glad you liked the food and the service in our Restaurant. I would like to sincerely apologize for not meeting your expectations. Feedback is really important to us, we take on board each guest comment to try and be the best we possibly can. Our guest comfort and satisfaction is our top priority. We promise to work on the areas that need improvement. Thank you once again for your time. With kindest regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic especially Anna the Hotel Ambassador who was always with a smile.
Stayed 4 nights in Feb 2020
Response from GRO-Nana on 10 Feb 2020
Dear Our Valued Guest, Thank you for your wonderful review. We are happy to know your expectations were highly met. Thank you for acknowledging our team’s hospitality. I will surely pass your kind comments to them especially Anna our Hotel Ambassador. We look forward to welcoming you back soon. Warm regards, The Sea Cliff Team

4/10 Poor

Sarah

Business traveller
Disliked: Staff & service
Disappointed
I was disappointed with my stay at the Sea Cliff. I booked a deluxe sea facing room, when I got to my room, I checked and could not see the sea from room. I was directly above the roof and trees. I called to the reception to ask about this and if I could be switched rooms, and they said no. I felt ripped off. I wanted to order room service, when I called they weren't answering. The reception told me they would have the room service call me back. Half an hour later, still no call back. When I called back, same thing: reception said they would call me back. After waiting for 10-15 minutes, I have up. I was getting ready for bed in the bathroom, when I heard someone banging on my door shouting 'room service': instead of calling me back, they thought it would be better to come get my order in person, past midnight!!! Very disappointed with my stay, will most definitely not stay there again.
Stayed 1 night in Feb 2020
Response from GRO-Nana on 10 Feb 2020
Dear Sarah, Thank you very much for your feedback. We would like to sincerely apologize for not meeting your expectations. I have made a note of your concerns and shared it with the team to ensure the mistake is not repeated. Our guests comfort and satisfaction is our top priority. We will make sure you carry back better memories of your experience with us in the future, and towards this please allow us to be of service to you once again. Kind regards