Lobby lounge

Reviews of The Westin Dallas Fort Worth Airport

4 out of 5
The Westin Dallas Fort Worth Airport
4545 W John Carpenter Fwy, Irving, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1009 reviews" "
Rating 8 - Good. 284 out of 1009 reviews" "
Rating 6 - Okay. 97 out of 1009 reviews" "
Rating 4 - Poor. 56 out of 1009 reviews" "
Rating 2 - Terrible. 47 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Niwde, Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Niwde, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at The Westin Dallas Fort Worth Airport. We'd love to host you again someday for yet another unforgettable visit.Thomas BlanchardGeneral Manager

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to have been informed in advance that there was a healthy fee to park.
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Allen, We are delighted to read about your positive experience at The Westin Dallas Fort Worth Airport! Thank you for your feedback regarding the parking fee. We appreciate your understanding. Your satisfaction is important to us, and we hope to welcome you back for another great stay.Thomas BlanchardGeneral Manager

10/10 Excellent

gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service driver Matt was awesome
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Gregory, Thank you for taking the time to review your recent experience at the hotel. We are thrilled to read that you had an awesome experience with our shuttle service driver, Matt, at The Westin Dallas Fort Worth Airport. Providing exceptional service is our priority, and we are glad Matt made your stay memorable. We will be sure to pass along your kind words. Thank you for choosing to stay with us!Thomas BlanchardGeneral Manager

6/10 Okay

Amy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Amy, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Thomas BlanchardGeneral Manager

10/10 Excellent

Bernice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was tired from a long day of travel - the customer service at this hotel was excellent. Above and beyond. Every staff person I interacted with was helpful and kind. Highly recommend the restaurant - the food was delicious!
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Bernice, We are delighted to know that you loved your time with us, and what made it more special was the food offered to you at our restaurant. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. It was such a pleasure hosting your visit at The Westin Dallas Fort Worth Airport, and we hope to have the honor of doing so again soon.Thomas BlanchardGeneral Manager

10/10 Excellent

Chantelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant stays open until midnight with the same options for room service
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Chantelle, It was a pleasure to read your fantastic review about The Westin Dallas Fort Worth Airport. We strive to provide every guest with outstanding hospitality, and your compliments encourage us all. Thank you for highlighting our restaurant and room service. Thank you for being our guest, and we hope to be your hotel of choice whenever you visit the area.Thomas BlanchardGeneral Manager

8/10 Good

Lawrence

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and room was top notch.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Lawrence, Thank you for sharing your fantastic experience at The Westin Dallas Fort Worth Airport! We're thrilled to hear that you had a seamless check-in process and enjoyed your luxurious room. Providing exceptional service and comfort is our top priority, and we're delighted that we could exceed your expectations. We hope to see you again when your travels bring you back into the area. Thomas BlanchardGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with clean rooms, very comfortable beds and helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Jennifer, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are glad to know how much you appreciated our clean room and comfortable beds. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. It was a true pleasure to have you as our guest, and we hope to see you again soon!Thomas BlanchardGeneral Manager

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Everything we needed.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Harry, Thank you for choosing The Westin Dallas Fort Worth Airport. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Thomas BlanchardGeneral Manager

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Vanessa, Thank you for being our guest at The Westin Dallas Fort Worth Airport. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Thomas BlanchardGeneral Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to airport
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Donna, Thank you for sharing your feedback! We're delighted to hear that you found The Westin Dallas Fort Worth Airport to be conveniently located near the airport. Our prime location aims to provide guests with ease and comfort during their travels. We look forward to welcoming you back and ensuring another pleasant stay.Thomas BlanchardGeneral Manager

10/10 Excellent

Ramsey, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay in general - great stay for an airport hotel.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Ramsey, Thank you for your fantastic feedback! We're thrilled your stay at The Westin Dallas Fort Worth Airport was enjoyable. It's wonderful that you found our hotel a great choice for an airport stay. We appreciate your kind words and hope to welcome you back soon for another excellent experience.Thomas BlanchardGeneral Manager

10/10 Excellent

lavonia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was gorgeous and the staff were amazingly knowledgeable and helpful. I would definitely stay here again!
Stayed 1 night in Mar 2024
Response from General Manager on 3 Mar 2024
Dear lavonia, Thank you for being our guest at The Westin Dallas Fort Worth Airport. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Thomas BlanchardGeneral Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 27 Feb 2024
Dear Jason, We appreciate you taking the time to leave your kind rating for The Westin Dallas Fort Worth Airport. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Thomas BlanchardGeneral Manager

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Allen, Thank you for the wonderful rating for The Westin Dallas Fort Worth Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thomas BlanchardGeneral Manager

8/10 Good

Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was super clean. Bed had hair on it but it was so clean other than that.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Francisca, Please accept our gratitude for reviewing your stay at The Westin Dallas Fort Worth Airport. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our clean bed and bathroom. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Thomas BlanchardGeneral Manager

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, comfortable bed, great towels! The room was awesome! Property could use some updating in hallways, and beautifying a bit around the hotel. Everything else was great!
Stayed 2 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Cristina, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. Our goal is to provide an excellent stay, starting with a great night's sleep. We hope you will be back to see us again soon.Thomas BlanchardGeneral Manager

4/10 Poor

Phillip

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Phillip, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thomas BlanchardGeneral Manager

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Carol, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Fort Worth Airport. We look forward to your return and wish you all the best with your future travels.Thomas BlanchardGeneral Manager

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear David, We are delighted with your rating! It's lovely to know that you enjoyed so much about your time at The Westin Dallas Fort Worth Airport. We look forward to serving you again in the future.Thomas BlanchardGeneral Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Jan, We are thrilled you had an excellent stay at The Westin Dallas Fort Worth Airport, and we appreciate the fantastic rating. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thomas BlanchardGeneral Manager

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed multiple times. Very easy to get to airport and nice clean facilities
Stayed 1 night in Feb 2024
Response from Thomas Blanchard General Manager on 6 Feb 2024
Dear Alma, Thank you for being our guest again at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding the cleanliness of our property and the convenient location close to the airport. Thank you for making us your preferred choice on every visit, and we hope to see you soon.Thomas BlanchardGeneral Manager

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Response from General Manager on 29 Jan 2024
Dear Mike, Thank you for being our guest at The Westin Dallas Fort Worth Airport. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. Your review is much appreciated and encourages us to continue our efforts. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Thomas BlanchardGeneral Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Clean and safe . Shuttle to airport and close to everything.
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Carlos, Thank you for your nice review of The Westin Dallas Fort Worth Airport. We are so glad that you loved everything about our hotel and location. We also want to thank you for pointing out the convenience of using our complimentary shuttle service. This is a great feature that makes our hotel ideal for experiencing all that Irving has to offer. We hope you will stay with us again soon.Scott StewartGeneral Manager

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 21 Jan 2024
Dear Becky, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Westin Dallas Fort Worth Airport. We will be the first hotel you think of on future trips to the area.Thomas BlanchardGeneral Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

moses

Stayed 3 nights in Nov 2023
Response from General Manager on 19 Nov 2023
Dear moses, We are pleased you had a nice stay at The Westin Dallas Fort Worth Airport, and we appreciate the kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Scott StewartGeneral Manager

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great check-in, well maintained room, super helpful shuttle staff. It was a little noisy being so close to the interstate for this country girl, but nothing a noise machine couldn't drown out. I would happily return!
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Stephen, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We are glad you could take advantage of our convenient and friendly shuttle service. However, we are very sorry your stay was disrupted by noise due to external factors. We understand your frustration, and we are grateful for your patience. Thank you for choosing The Westin Dallas Fort Worth Airport. We hope to welcome you again soon.Scott StewartGeneral Manager

10/10 Excellent

David

Good thank you.
Response from General Manager on 16 Nov 2023
Dear David, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at The Westin Dallas Fort Worth Airport. We'd love to host you again someday for yet another unforgettable visit.Scott StewartGeneral Manager

2/10 Terrible

sharon

Business traveller, Travelled with partner
I showed up to the property and they didn’t have a room for us. They had to transfer us to another location
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear sharon, Thank you for evaluating your recent stay with us. Please accept our sincere apologies for not meeting your expectations and regarding the non-availability of a room. However, there are times when we do not have the room unoccupied and available. We understand your frustration and regret the inconvenience this caused. We are very grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Scott StewartGeneral Manager

6/10 Okay

Victoria, newport beach

Not friendly and older than the pictures
Stayed 1 night in Oct 2023
Response from GENERAL MANAGER on 3 Nov 2023
Dear Victoria, We appreciate the time you took to share your comments. We want every guest to have an enriching, meaningful visit; therefore, we are disappointed to learn of the issues had during your stay. We are continually striving to improve our guest experience, and we are grateful for feedback that helps us with these goals. Your review has been discussed with the appropriate individuals, and we hope you will accept our apologies. We look forward to providing you with a seamless stay on your next visit to the area.Scott Stewart,General Manager

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Renee, Thank you for choosing to stay at The Westin Dallas Fort Worth Airport. We are pleased you enjoyed your time with us and that our close proximity to the terminals could help you arrive and depart with ease. We look forward to welcoming you back soon, and we wish you all the best with your travels.Scott StewartGeneral Manager

4/10 Poor

Lisa

Stayed 1 night in Oct 2023
Response from General Manager on 19 Nov 2023
Dear Lisa, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Scott StewartGeneral Manager

10/10 Excellent

LUCRECIA, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms were clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Harika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and good location
Stayed 3 nights in Oct 2023
Response from GENERAL MANAGER on 25 Oct 2023
Dear Harika, Thank you for choosing The Westin Dallas Fort Worth Airport for your recent stay. We want to extend our gratitude for your generous compliments about how much you enjoyed our great location and rejuvenating accommodations. We look forward to welcoming you back soon, and we wish you all the best with your travels.Scott Stewart,General Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and staff was great at check-in
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Justin, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our excellent facilities and our hospitable associates, and we hope you will choose us every time your travels bring you to our area.Scott StewartGeneral Manager

10/10 Excellent

Saskia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

hugo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 30 Sept 2023
Dear Hugo, Thank you for choosing The Westin Dallas Fort Worth Airport and sharing your excellent rating. We are thrilled to know you enjoyed your stay with us and that we met your expectations. It was a pleasure to host you, and we look forward to your return visit. Scott StewartGeneral Manager

10/10 Excellent

LaToyia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Dear LaToyia, Thank you for choosing The Westin Dallas Fort Worth Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Scott StewartGeneral Manager

6/10 Okay

Michael

Stayed 2 nights in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Michael, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Scott StewartGeneral Manager

10/10 Excellent

Shawn

Business traveller
Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad. All wonderful
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Dear Tom, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching stay and that we exceeded your expectations. It was a pleasure to host you, and we hope you will choose us every time your travels bring you to our area.Scott StewartGeneral Manager

10/10 Excellent

Junuel

Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Junuel, Thank you for rating your stay at The Westin Dallas Fort Worth Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Scott Stewart,General Manager

10/10 Excellent

Lynn

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Room not thoroughly clean, especially on hard surfaces. Had finger prints and crumbs on dresser. Hotel needs a refresh, not the Westin I'm accustomed to
Stayed 3 nights in Aug 2023
Response from General Manager on 29 Aug 2023
Dear Michael, We appreciate the detailed feedback about your time with us. We are always seeking ways to improve our guest experience, and your comments have been noted for our plans in developing the property. We apologize for not meeting your expectations, and we are grateful for your business. We hope to welcome you again in the future.Scott StewartGeneral Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff! Food in restaurant was so good!!
Stayed 1 night in Aug 2023
Response from General Manager on 29 Aug 2023
Dear Helen, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Dallas Fort Worth Airport and that our attentive service and enriching dining experience helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Scott StewartGeneral Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice rooms and amenities. Would definitely stay here again.
Stayed 3 nights in Aug 2023
Response from General Manager on 30 Aug 2023
Dear John, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our energizing location, enhanced amenities, and rejuvenating accommodations. We hope you will choose us every time your travels bring you to our area.Scott Stewart,General Manager

8/10 Good

Khamsouk

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 15 Aug 2023
Dear Khamsouk, Thank you for sharing the nice rating about your experience at The Westin Dallas Fort Worth Airport. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Scott StewartGeneral Manager

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sheniqwa

Travelled with partner
Liked: Amenities
The front desk upgraded me to a executive suite for our honeymoon since there suites were available at no extra charge. Grateful is all I can say.
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Dear Sheniqwa, Thank you for staying at The Westin Dallas Fort Worth Airport and sharing your experience. We are delighted to know you were pleased with your room upgrade and liked our thoughtful hospitality. It was a pleasure to host you, and we look forward to your return visit. Scott StewartGeneral Manager