Premium Room, 1 Queen Bed | Private kitchen | Fridge, microwave, stovetop, freezer
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Reviews of InTown Suites Extended Stay Dallas TX – Garland

2 out of 5
InTown Suites Extended Stay Dallas TX – Garland
10477 Metric Dr, Dallas, TX

Reviews

6.0
Rating 10 - Excellent. 24 out of 84 reviews" "
Rating 8 - Good. 15 out of 84 reviews" "
Rating 6 - Okay. 9 out of 84 reviews" "
Rating 4 - Poor. 8 out of 84 reviews" "
Rating 2 - Terrible. 28 out of 84 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Stayed 16 nights in Dec 2023

2/10 Terrible

Desiree

Stayed 7 nights in Sep 2023

10/10 Excellent

Scheron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Great friendly staff, nice comfortable accomodations, convenient location with bank and eateries nearby.
Stayed 7 nights in Jan 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

4/10 Poor

Reginald

Stayed 27 nights in Jul 2022

4/10 Poor

Hanifah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 16 nights in Jan 2022

2/10 Terrible

Julianne

Disliked: Staff & service
Stayed 7 nights in Dec 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very unfriendly
Stayed 7 nights in Nov 2021

10/10 Excellent

LAWANA

Stayed 7 nights in Oct 2021

2/10 Terrible

Edgar David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated everything... Poor customer service and dangerous neighborhood.
Stayed 10 nights in Sep 2021

10/10 Excellent

Teoni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

2/10 Terrible

Jade

Stayed 8 nights in Jul 2021

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2021

10/10 Excellent

Quintin

Business traveller
Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2021

10/10 Excellent

Iyshia

Stayed 7 nights in May 2021

2/10 Terrible

Shena

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In need of better communication
I drove through three states, over 1000 miles. To get to this hotel location and to go inside to The front desk Just for management to tell me that they didn’t have any rooms available. No one called me or emailed me before hand, or along my way down on the trip to let me know that there was no rooms. Very unprofessional left me scrambling to find a secondary location to say. I will never book there again.
Stayed 7 nights in May 2021

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Apr 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service
They cancelled my stay without informing me and closed their office early. I found out when I showed up to check in after flying to Dallas. After calling the courtesy number and being informed that it was closed and I couldn't check in at 4pm, I was left without a place to stay in a city I had never been to before. I had to scramble to find another place. I will not attempt to stay in any of this company's places again.
Stayed 14 nights in Feb 2021

2/10 Terrible

Mesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2021

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2021

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water pipe breaks in hotel
I never got to usw ny reservation because of a water leak. I was not allowed to check in.
Stayed 7 nights in Jan 2021

2/10 Terrible

Isabella

Stayed 7 nights in Dec 2020

8/10 Good

Ronnie

Stayed 7 nights in Dec 2020

6/10 Okay

Veronica

Liked: Staff & service
Stayed 7 nights in Dec 2020

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service
All metal
The room it’s self okay the needs new mattresses
Stayed 7 nights in Nov 2020

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020

8/10 Good

Phyllis

Business traveller
Liked: Staff & service
Stayed 7 nights in Aug 2020

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

2/10 Terrible

CourtMarie, Arlington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk has a terrible attitude she needs to fix
Stayed 7 nights in Aug 2020

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try again next year
They didnt have no availability, couldnt get a word in because desk agent kept over talking me.
Stayed 8 nights in Aug 2020

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

8/10 Good

Mae

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The stay was good.. the lady in the office was really sweet to me.. I appreciate her for that, when I was going through the hardest times if my life.. the bad was all the roaches,, they were really bad other than that all good
Stayed 7 nights in Mar 2020

10/10 Excellent

Jesus

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Soundless sleep
It was amazing over all had the best sleep also the staff from the front desk they where wonderful they gave the best costumer service each time I needed something keep up the good work
Stayed 8 nights in Jul 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
It is well lit at night and they are a nice staff and the manager is hot .
Stayed 7 nights in Jun 2020

2/10 Terrible

matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad customer service
The whole building was smoking facility and I was told online it would be non smoking yet because I canceled my stay I got charged anyway
Stayed 8 nights in Jun 2020

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2020

2/10 Terrible

Judith

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2020

8/10 Good

Gift

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hello
Stayed 7 nights in May 2020

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 7 nights in Mar 2020

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great..
Stayed 7 nights in Mar 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review is 5 Stars out of 5 Stars.
My stay at this hotel was excellent. I booked my stay for two weeks, during that time I left for work at 5:15am and returned at 7:00pm and my hotel room was spotless and my bed was made. I highly recommend this Hotel.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
They have roaches and my mattress has a dent it o e side. I like it’s weekly rate staying.
Stayed 7 nights in Feb 2020

6/10 Okay

Johnmesha

Stayed 12 nights in Jan 2020

2/10 Terrible

Robbie

Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Nov 2019