Reception

Reviews of Hotel Crescent Court

5 out of 5
Hotel Crescent Court
400 Crescent Ct, Dallas, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1000 reviews" "
Rating 8 - Good. 150 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Very pleasant stay!
Stayed 2 nights in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Steve

Stayed 5 nights in Mar 2024
Response from Property Management on 25 Mar 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Crystal

What an incredible stay. We were able to enjoy everything at the property and still walk and take in some of the city.
Stayed 1 night in Mar 2024
Response from Property Management on 12 Mar 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Saad, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. I love staying here when i am in Dallas.
Stayed 3 nights in Mar 2024
Response from Property Management on 12 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at a classy property with excellent staff (especially Nicki at the front desk who made sure we had a lovely room with a view ), can highly recommend
Stayed 3 nights in Feb 2024
Response from Hotel Management on 29 Feb 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 29 Feb 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Tamara

Stayed 1 night in Jan 2024
Response from Property Management on 25 Mar 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location!
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and incredible staff!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always very calm, clean and smells great
Stayed 3 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
Thank you for providing such wonderful feedback Bruce! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Hotel Management on 17 Jan 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful! Loved how quiet it was too!
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

randall

Stayed 2 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous facilities. Excellent customer service.
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Dec 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service
Great location. Rooms and hallways need maintenance. Lobby area beautiful.
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Dec 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Don

Stayed 2 nights in Dec 2023
Response from Hotel Management on 19 Dec 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this hotel was underwhelming especially for the price. Basic rooms. Beautiful lobby decor for the holidays. Holiday tea was also underwhelming.. one type of tea in the busy lobby corner. Food was overall dry and nothing special. Overnight valet was too pricey also. I would not return to this hotel
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Dec 2023
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We never like hearing that our guests won’t be back, and hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Wendy E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 19 Dec 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything except for all the fine print charges. So what started at a lower price doubled by the end of my stay...
Stayed 2 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here every time I am in town.
Stayed 1 night in Nov 2023
Response from Hotel Management on 28 Nov 2023
Thank you for sharing your positive experience with us, Laurel! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023
Response from Hotel Management on 19 Dec 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

Greg

Stayed 1 night in Nov 2023
Response from Hotel Management on 19 Dec 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience, would recommend.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best Hotel I have ever stayed in. It is clean and the staff is great at the front desk and bar.
Stayed 1 night in Nov 2023
Response from Hotel Management on 27 Nov 2023
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Ed

Stayed 1 night in Nov 2023
Response from Hotel Management on 28 Nov 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Top notch stay; definite repeat
Best of the best Superb service Friendly staff who genuinely care about customer needs Personable Will definitely go back!
Stayed 3 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

2/10 Terrible

Heidi

Stayed 2 nights in Oct 2023
Response from Hotel Management on 27 Nov 2023
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 Okay

Adrienne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Scott

Travelled with partner
Everything was great, but we could never get the WiFi in the room to work.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall visit, we apologize for the WiFi issues you encountered. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 24 Oct 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Sheri

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The pool was not accessible as advertised. The room noise was very loud which made it hard to sleep. The bed was hard. The electricity was out for hours. Definitely not worth the high price. Staff were very courteous.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

kurt

Travelled with family
Liked: Cleanliness, room comfort
Wedding
We held our daughter’s wedding at the location. Everything was perfect!
Stayed 2 nights in Oct 2023
Response from Hotel Management on 18 Oct 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

warren

Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Kristine

Stayed 2 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit.

10/10 Excellent

Mike

Liked: Cleanliness, room comfort
Perfect Stay!
We absolutely love the hotel!!! We have been coming hear for years and every single time it is a perfect stay! The baker is sooo wonderful and attentive…the front desk was was sweet and the bar staff was delightful. Every detail is so well thought out! All staff members are so kind! Thank you so much for a perfect stay! See you soon!
Lobby
Courtyard
Courtyard
Stayed 1 night in Oct 2023
Response from Hotel Management on 18 Oct 2023
We truly appreciate you taking the time to share your excellent feedback and pictures with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness
The room service food was terrible!
Stayed 1 night in Oct 2023
Response from Hotel Management on 9 Oct 2023
Thank you for taking the time to share your feedback with us, Michael. We are deeply disappointed that you were not fully satisfied with your overall stay and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

10/10 Excellent

Myron

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Power outage and no one communicated info text or call until we reached out.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thank you for your informative review, Melissa. While we're happy that you enjoyed your overall stay, we apologize for falling short in other areas. This level of detail is important for us so we know exactly how we can improve for future experiences. We hope you'll give us another chance to welcome you back to our property and provide you with a more enjoyable stay in the future.

10/10 Excellent

Larry

Stayed 2 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Max

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

4/10 Poor

michael

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 28 Sept 2023
Thank you for taking the time to share your rating with us. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
We had a lovely stay!
Stayed 1 night in Sep 2023
Response from Hotel Management on 21 Sept 2023
Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Tsuboi

Business traveller
Liked: Cleanliness, room comfort
Very nice Hotel
I stayed 2 night. Very nice hotel. I was enjoy gym and sauna. Staff services very nice.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 21 Sept 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!