Ratings based on 1,876 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Dec-2014
Everything was great from The room , the food, to the shuttle services .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Australia

Super nice and clean. Very lovely

Posted 15-Dec-2014
arrived to the friendliest staff. Very accomodation. Beautiful food and drinks at the bar! Highly recommend staying here!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Midland, TX

Nice Hotel

Posted 09-Dec-2014
The staff was very welcoming. The hotel was beautiful. The rooms were nice and comfy. The fitness center could have been better, but it got the job done. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Dec-2014
Terrific from the first step into hotel.. Free shuttle was very helpful. Thanks for the free coffee too!
2 out of 5
by A verified travellerfrom mexico city

Nice hotel, I am sorry for the rooms

Posted 01-Dec-2014
Everything was fine, sort of, until one night we arrived to the room to gind out it was not made, we had to call housekeeping and we did not recieve one apology. Terrible service.
Comment from Hotel Management
05-Dec-2014 by Chris, Hotel Management
I wanted to thank you for the feedback you left from your recent experience. It looks like we were unable to exceed your expectations and we definitely apologize about that. I have reviewed your reservation and have requested my Director of Housekeeping look into the reservation for me to see why you would not have received service that one day. Have a wonderful day.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bronx, New York

Welcome Staff

Posted 01-Dec-2014
Pros: Proximity to all highways
Cons: Communication with House Keeping.
Location: Downtown close to Museums and Shopping, several malls and eateries.
Upon my arrival I was greeted by two exceptional Staff Member (Sir, and someone else)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom D

A get-away

Posted 24-Nov-2014
It is an ideal place for shopping and eating. What a perfect getaway weekend! It is located for easy access to get on and off freeway's and tollroads for travel throughout the city.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NY/NJ

Nice Hotel located close to my clients

Posted 19-Nov-2014
Everything OK except the self-park entry/exit card reader. Often this reader did not work. Note this was not my first visit to this hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Australia

Very convenient location just next to Galleria

Posted 19-Nov-2014
Very clean and comfortable rooms. Love the internal deco. Modern furnishing and spacious.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom C.

Family friendly to a fault?

Posted 17-Nov-2014
I booked this hotel as a surprise for my boyfriend. I checked in at 4 but immediately had to leave for last minute prep. Once I got back to the hotel I noticed the large amount of kids running around literally screaming in the halls. I tried not to pay much attention to it because it was still early, about 7PM. I left the hotel again to get dinner around 10 and returned to the same noise again to me that was early considering it was a saturday night and I'm sure the kids have been trapped inside all day from the cold and rain. Finally around 1130 the screaming thru the halls stopped but little did I know that the people in the room next door would be just as loud and I couldn't tell exactly where all the loud talking was coming from so I couldnt say anything to the front desk or anything. The next morning housekeeping came knocking at 9:45 AM even though I specifically advised them the day before that I wouldn't be checking out until noon and did not want to be bothered before then. Long story short this is a really good hotel if you have kids or don't mind the noise from kids. This is NOT a good hotel for a relaxing weekend for adults. I will most likely return to the hotel because I like the modernness and price but I will be sure to bring my son.
Comment from Hotel Management
25-Nov-2014 by Chris, Hotel Management
I wanted to reach out to you in regards to recent experience with us. With our close proximity to the Galleria Mall we do have the opportunity to have a lot of families staying with us at any given time. While we would like for all of our guests to have a good time while here with us we do wish to make it an enjoyable experience for all. If your future travels bring you back to our area please inform a member of our staff if the levels on your floor are less than bearable. If you were feeling the way you were other guests on your must have been as well. We want to ensure your experience isn’t hindered. I also noticed your comment regarding being disturbed prior to noon when you specifically asked not to be. I have forwarded your comment to our housekeeping manager so they can follow up with their staff. Please accept our sincerest apologies and we hope to see you again.