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Reviews of Homewood Suites by Hilton Plano- Richardson

3 out of 5
Homewood Suites by Hilton Plano- Richardson
2601 E. Pres. George Bush Highway, Plano, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 476 out of 605 reviews" "
Rating 8 - Good. 96 out of 605 reviews" "
Rating 6 - Okay. 21 out of 605 reviews" "
Rating 4 - Poor. 5 out of 605 reviews" "
Rating 2 - Terrible. 7 out of 605 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, comfortable, freshly remodeled, and spacious, Breakfast choices were good. And the staff was great. Breakfast staff worked hard to make sure the dining windows were spotless. And everyone at the front desk was very nice, especially Bea! 😊
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael Ronn, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Jennifer Ross on 16 Apr 2024
Thank you for taking the time to leave your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our family. Thank you!!
Stayed 1 night in Mar 2024
Response from Jennifer Ross on 4 Apr 2024
Thank you for your wonderful review and kind words! We are delighted to see that you and your family enjoyed an excellent experience. Our dedicated team takes pride in going the extra mile to ensure our guests feel at home. It was a pleasure having you and your family as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer Ross on 3 Apr 2024
Thank you for taking the time to leave your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

WENFENG

Stayed 3 nights in Jan 2024
Response from Jennifer Ross on 29 Mar 2024
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked being able to check in and check out on the app. The hotel was clean and the staff was very friendly. The free breakfast was delicious!
Stayed 5 nights in Mar 2024
Response from Jennifer Ross on 27 Mar 2024
Thank you for your wonderful feedback. We are thrilled to see that you enjoyed your stay, our convenient digital app, and our delicious breakfast - a perfect way to start your day. It was our pleasure to provide you with such excellent service and take care you during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer Ross on 13 Mar 2024
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience at the Homewood Suites Plano-Richardson. We look forward to welcoming you back again soon.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and the breakfast was great. Would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Jennifer Ross on 6 Feb 2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay in our spacious suites and our delicious breakfast - a perfect way to start your day! We look forward to welcoming you back again soon.

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing, food was good, specially for being included. Room was spacious but really wish bed and pillows were a bit softer
Stayed 2 nights in Jan 2024
Response from Jennifer Ross on 24 Jan 2024
Thank you for your wonderful feedback regarding your recent stay. We are pleased to see that you enjoyed your stay in our spacious suites, our delicious breakfast, and that our staff was amazing. We hope to welcome you back again soon.

10/10 Excellent

Desiree, Seattle

Stayed 2 nights in Jan 2024
Response from Jennifer Ross on 16 Jan 2024
Thank you for your 5-star rating. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 bedroom 2 bath suite and it was great! We had everything we needed. The beds were super comfortable; bathrooms were large and clean; and it was nice to have a full refrigerator in the kitchen and a little living space. The loveseat in the living area was the only thing uncomfortable - it sunk in towards the middle when 2 people sat in it. The employees were all very friendly and helpful. We would definitely choose to stay here again!
Stayed 2 nights in Jan 2024
Response from Jennifer Ross on 15 Jan 2024
Thank you for your wonderful review. We are delighted to hear that you enjoyed a clean and comfortable stay in our spacious suites and that our staff was so friendly and helpful. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

6/10 Okay

Kari

Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
The property feels slightly aged. Beds were VERY firm. Bathroom fan didnt work, paint was chipping off ceiling, bathroom hot tap was extremely hard to turn on, room was very hot due to people below having heat cranked up. 1st morning, ran out of waffle mix and never refilled. Several breakfast choices. Very LONG walk to elevators. Keys stopped working 2nd day even after having "rekeyed". Not terrible but not likely to stay here again. Staff were all very kind & helpful.
Stayed 2 nights in Jan 2024
Response from Jennifer Ross on 16 Jan 2024
Thank you for your feedback. We are pleased to see that our team members were very kind and helpful throughout your stay, but recognize that your time with us could have been even more perfect. On behalf of my team, I am sorry for the inconveniences that you experienced during your stay. We sincerely want all of our guests to have a comfortable and restful experience when staying with us and enjoy their stay to the fullest. It is your valuable feedback that gives us insight and offers us the opportunity to address any issues. Our hotel will be undergoing a renovation this year and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Kelsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with an extremely welcoming staff and environment. The rooms are spacious, cozy, and nice. We got the two bedroom with the kitchenette. Bea was incredibly kind and made sure our stay was perfect. We will definitely be coming back the next time we visit the area!
Stayed 1 night in Oct 2023
Response from Jennifer Ross on 2 Nov 2023
Thank you for your outstanding review. We are delighted to hear that you enjoyed a clean, comfortable and cozy stay in our spacious suites and that our staff was so welcoming and friendly. It was our pleasure to serve you and we look forward to welcoming you back again soon on your next trip to the Plano area.

10/10 Excellent

Khoa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice and clean, location is easy access right by a big highway and a large street, make you feel very comfortable on your stay. The courtyard is a nice place to chill even better if you stay with friends, it has bbq pits and fire pit and an outdoor half court basketball. We really enjoy our stay.
Stayed 1 night in Oct 2023
Response from Jennifer Ross on 25 Oct 2023
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed a clean and comfortable stay, and our location. Also happy to see that you enjoyed our relaxing patio and fire pit area - definitely a guest favorite! Thank you for choosing our hotel, we look forward to welcoming you back again soon.

10/10 Excellent

Bryan

Stayed 1 night in Oct 2023
Response from Jennifer Ross on 25 Oct 2023
Many thanks for your 10-star rating. We are thrilled to see that you enjoyed an excellent experience. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Asia

Stayed 2 nights in Oct 2023
Response from Jennifer Ross on 31 Oct 2023
Many thanks for your 5-star rating. We are thrilled to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

TINA, KATY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was fantastic; sorry I forgot her name but she was very helpful
Stayed 2 nights in Sep 2023
Response from Jennifer Ross on 3 Oct 2023
Thank you for your wonderful feedback. We are thrilled to see that you enjoyed your stay and that our staff was so fantastic and helpful! We look forward to welcoming you back again soon.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jennifer Ross on 19 Sept 2023
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for our family
Stayed 1 night in Sep 2023
Response from Jennifer Ross on 8 Sept 2023
Thank you for your wonderful feedback. We are delighted to see that you and your family enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer Ross on 5 Sept 2023
Many thanks for your 10-star rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

charity

Stayed 2 nights in Aug 2023
Response from Jennifer Ross on 19 Sept 2023
Many thanks for your 5-star rating. We are pleased to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

german, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jennifer Ross on 11 Aug 2023
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jennifer Ross on 26 Jul 2023
Many thanks for your 10-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Holli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for our large family!
After several quite disgusting hotel stays post-Covid, this hotel was amazing! It was clean, comfortable, and super nice. Great accommodations for our large family. We will most definitely return. It’s our new go to place.
Stayed 1 night in Jul 2023
Response from Jennifer Ross on 11 Jul 2023
Thank you for your wonderful feedback. We are delighted to see that you and your family enjoyed a clean and comfortable stay and that our staff was so great. Also pleased that our accommodations allowed your family to stretch out and make yourself right at home. It was a pleasure to have you all as our guests and we look forward to welcoming you and your family back again soon.

6/10 Okay

Sonja

Travelled with family
Liked: Cleanliness, staff & service
Nice stay, good breakfast, polite staff. Our bed was a bit uncomfortable, furniture outdated, (the dresser we used for our clothes had hard to open and close drawers with very squicky noises) and the pull out sofa bed that our son slept on was very uncomfortable
Stayed 5 nights in Jun 2023
Response from Jennifer Ross on 14 Jul 2023
Thank you for your feedback. We are happy to see that you enjoyed our delicious breakfast and that our staff was wonderful, but recognize that your time with us could have been even more perfect. On behalf of my team, I am sorry for the inconveniences that you experienced. We want all of our guests to have a comfortable and restful experience during their stay. We hope to have the opportunity to welcome you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 4 nights in Jun 2023
Response from Jennifer Ross on 6 Jul 2023
Thank you for your great rating. We hope to welcome you back again soon.

8/10 Good

Chameka

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overnight stay in the two-bedroom suite. Room was very clean, bed comfortable, and water hot. Enjoyed our stay and highly recommend.
Stayed 1 night in Jun 2023
Response from Jennifer Ross on 6 Jul 2023
Thank you for your wonderful feedback. We are delighted to see that you enjoyed a clean and comfortable stay in our spacious suites. We truly appreciate your recommendation and look forward to welcoming you back again soon.

10/10 Excellent

Secret

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. I would come back to visit just for the staff!
Stayed 3 nights in Jun 2023
Response from Jennifer Ross on 27 Jun 2023
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay and that our staff was so helpful and friendly. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I really enjoyed staying in this hotel. Not only was our room perfect for a family of 7 but they had someone come in everyday and clean. They had plenty of options for breakfast.
Response from Jennifer Ross on 21 Jun 2023
Thank you for your outstanding review. We are delighted to hear that you and your family enjoyed a clean and comfortable stay and our delicious breakfast - a perfect way to start your day. So pleased that our large suites allowed your family to stretch out and make yourself right at home. It was a pleasure having you as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Charity

Stayed 2 nights in Jun 2023
Response from Jennifer Ross on 15 Jun 2023
Thank you for your 10-star rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Tawanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to lay in Plano Texas
This is by far the best hotel ive stayed so far. The staff is professional, helpful, courteous and down right knowledgeable. Only issue I experienced was the pillows are very very uncomfortable and thin.
Stayed 3 nights in Jun 2023
Response from Jennifer Ross on 6 Jun 2023
Thank you for your wonderful review and your kind words, they mean so much to us. We are delighted to hear that you enjoyed an excellent experience and that our staff was so helpful and kind. It was our absolute pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff very courteous and helpful. Rooms were a little tight but clean. Living room furniture seems old and not comfortable. Outside pool and grill area also fire pit so nice and relaxing. Was a great weekend getaway. Thank you.
Stayed 2 nights in Jun 2023
Response from Jennifer Ross on 6 Jun 2023
Thank you for choosing our hotel for your weekend getaway. We are delighted to see that you enjoyed your stay, our cleanliness, and our relaxing outdoor area - definitely a guest favorite! We look forward to welcoming you back again soon.

10/10 Excellent

Brynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to staywhen we come to DFW area
Staff was amazing. Room was in great condition and clean. Easy check-in and check-out. Breakfast was good with plenty of choices for the whole family. Pool was clean
Stayed 1 night in May 2023
Response from Jennifer Ross on 30 May 2023
Thank you for your wonderful feedback. We are delighted to see that you enjoyed a clean and comfortable stay and that our accommodations and amenities met your needs. Our team works very hard to provide an excellent guest experience, and it looks like we succeeded! We look forward to welcoming you back again soon.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay perfect for families .
Stayed 1 night in May 2023
Response from Jennifer Ross on 16 May 2023
Thank you for your wonderful feedback. We are pleased to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Jennifer Ross on 15 May 2023
Thank you for your 5-star rating. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Stephen L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accessibility for a wheelchair bound visitor.
We were given a room that was comfortable for our special needs. The breakfast was excellent.
Stayed 1 night in May 2023
Response from Jennifer Ross on 9 May 2023
Thank you for taking the time to share your wonderful feedback regarding your recent stay. We are thrilled to see that you enjoyed a comfortable and accommodating stay and our delicious breakfast. It was a pleasure having you as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness
It was very nice
Stayed 3 nights in Apr 2023
Response from Jennifer Ross on 5 May 2023
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay. We hope to welcome you back again soon.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2023
Response from Jennifer Ross on 22 May 2023
Thank you for your great rating. We hope to welcome you back again soon.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stay was amazing! The service was above & beyond! Especially Bea; her customer service skills are unmatched in so many levels! When I return I will definitely be staying here again!
Stayed 1 night in Apr 2023
Response from Jennifer Ross on 18 Apr 2023
Thank you for your outstanding review. We are delighted to see that you enjoyed an excellent experience. We strive to go above and beyond to give all of our guests the best experience and I am very glad to hear that our team took such great care of you during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Ara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very friendly. The location was convenient and next to everything. It was very quiet. I would definitely stay here again.
Stayed 3 nights in Mar 2023
Response from Jennifer Ross on 4 Apr 2023
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay, our cleanliness, our location, and that our staff was so friendly. We look forward to welcoming you back again soon.

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable. Exactly what we were expecting.
Stayed 2 nights in Feb 2023
Response from Jennifer Ross on 17 Feb 2023
Thank you for your wonderful feedback regarding your recent stay. We are please to see that you enjoyed a comfortable stay at the Homewood Suites Plano-Richardson. We hope to welcome you back again soon.

10/10 Excellent

NAZIH, SHREVEPORT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jennifer Ross on 10 Mar 2023
Thank you for your wonderful rating. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 6 nights in Dec 2022
Response from Jennifer Ross on 6 Jan 2023
Thank you for taking the time to leave your feedback. Please contact us directly, so we can visit about your experience in more detail. We hope to welcome you back again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This was an emergency stay because of a broken pipe in our apartment. The accomodations were just what we needed after a very exhausting day. It is clean, full kitchen, separate bedroom and pet friendly. The hotel is in a good location close to highways etc...
Stayed 1 night in Dec 2022
Response from Jennifer Ross on 5 Jan 2023
Thank you for your 10-star rating! We are thrilled to see that you had an excellent experience after an exhausting day. We look forward to welcoming you back.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jennifer Ross on 12 Dec 2022
Thank you for your 10-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jennifer Ross on 21 Nov 2022
Thank you for your wonderful rating. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jennifer Ross on 21 Nov 2022
Thank you for your 10-star rating! We are thrilled to see that you had an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! My family loved it!
Stayed 2 nights in Oct 2022
Response from Jennifer Ross on 2 Nov 2022
Thank you for your wonderful review. We are thrilled to see that you and your family had an excellent experience. We hope to welcome you back again soon.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe have coffee available 24/7 in lobby the small coffee makers in the room just don’t do it!!
Stayed 3 nights in Oct 2022
Response from Jennifer Ross on 11 Oct 2022
Thank you for your wonderful feedback. We are happy to see that you enjoyed your stay. Our coffee in our lobby is available 24 hours a day, and I apologize for any inconveniences that you experienced during your stay. It is feedback like yours that allows us to be aware of our guests’ experiences. We hope that we have the opportunity to welcome you back again soon.

10/10 Excellent

Audria

Stayed 1 night in Oct 2022
Response from Jennifer Ross on 5 Oct 2022
Thank you for your 10-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.