Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Surroundings

Posted 28-Jun-2015
Very nice room and very nice area. Not far from a mall and restaurants. Neat neighborhood!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jun-2015
Pros: nice and clean
Cons: the noisiness of the room #208
The hotel was great but our room was next to the elevator. We heard a continuous very loud noice all day and all night. I don't know if it was the elevator or something else but it was truly annoying and it made it very difficult to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveller from tulsa ok

Posted 19-May-2015
Pros: we like the location and atmosphere
we requested to move rooms due to being backed up to the elevator and the noise it produced--i believe the man that heads up housekeeping-or he looked like a boss anyway--javon--i am sure i am far from the correct name--excellent staff
4 out of 5
Recommended
for Families
by Sarah from Tulsa, OK

Clean and Inviting

Posted 01-Apr-2015 on Hotels
Hotel was clean and inviting! Staff were very friendly. Breakfast was delicious with much to choose from! Loved the location! Right next to IKEA and many shops!!
5 out of 5
Recommended
for Families
by Denise from Cache, OK

Great Family Trip to Texas Pinball Festival

Posted 01-Apr-2015 on Hotels
Great! We had three rooms reserved and they made sure that we were all in close proximity to each other. Close to everything, convention center, mall, park across the street. Staff was friendly and efficient. Rooms were very quiet, they do control the temp in your room to not below 70, but we turned on the fan to constant, and were very comfortable, and think this also helped us to hear no outside noise.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good place to stay

Posted 31-Mar-2015
Pros: Plenty of parking.
Plenty of parking which is nice if you have a trailer. Excellent housekeeping staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

Posted 19-Mar-2015
Pros: location. service and quality
Location: Good location to Allen outlet mall, Stonebriar mall and the outdoor individual shops within walking distance
Have stayed at this hotel 5 times the past, but this was the first time that the breakfast hot items needed improvement. There has always been an attendant but not this time. Maybe it was because the weekend. We have always stayed there during the week.
4 out of 5
Recommended
for Everyone
by A verified traveller from Katy, TX

Nice and clean

Posted 17-Mar-2015
Pros: Cleanliness and quietness
Cons: I know most hotels do not have ceiling fans but some air circulation would be good during your cooler months.
Location: The location was in a good part of town however unless you want to shop and eat, there really isn't much else to do for families of children.
This was the first time my boys and I have visited Frisco and quite frankly this hotel is the best thing about this city. Unless you want to shop and eat, there really isn't much to do in Frisco. We were there for a Tae Kwon Do competition. The hotel was very clean and very quiet. I have no complaints at all except at night it was a little stuffy and the air conditioning wasn't coming on very often because of outside cooler temperatures being in the 50's only (March was when we visited) and therefore, it was a little stuffy. There was a note on the thermostat not to put it below 70 or the unit would shut off completely. This was fine since I wouldn't want it much cooler anyway. I'm sure this isn't an issue during warmer months.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kansas

Weekend Stay

Posted 16-Mar-2015
Pros: I felt it was very clean and the maids did a wonderful job
Cons: Take complaints more serious.
Location: Location was okay seemed very hard to find restraunts near by
My wife and I stayed at the hotel with our 17 month old son for the weekend. Our first night was wonderful our room was very clean and seemed to be recently remodeled. Breakfast was wonderful and all was well. Then next night Friday night we had some very loud people in the room next to us so loud I complained to the hotel staff at 11:00 p.m. A staff member came up but did not talk to any one in the room it was as if they were just coming up to make me feel as if they were doing something. We were able to fall asleep but were woken up at 3 A..M. by the same room of people. We complained again the next morning but Saturday night they were back at it. Needless to say this went on again most of the night until I got up and knocked on there door and asked them to keep it down. That worked for about 30 minutes. Every thing with our stay was well except the loud neighbors and the hotel staffs lack of handling the issue.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 16-Mar-2015
I had a great time at this hotel. The staff was friendly and fast. The breakfast was wonderful. I Very thing was clean and well maintained. The pillows lacked a little but that is the only thing I could find that could use improvement.