Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Atlanta Georgia

Hotel was nice. Staff was very unprofessional.

Posted 12-Dec-2014
Pros: Clean
Cons: Employees need better Customer Service Training.
I booked my Hotel thru Expedia and Pre-Paid my Stay. My flight was delayed so I arrived after Midnight. There was no one at the desk when we arrived. Finally a lady came to the desk and Acted like we were bothering her. She never greated us and just looked at us like "What do you Want? I told her I had a Reservation and she told me My Reservation was Canceled due to a "No Show". I told her My flight was delayed and her Comment was: I should have called!. I am a Hilton Honnors Member and have never had a problem or been treated so rudely. She proceeded to Give me a key and said something about a Night Audit. Next day we had no Internet Service, and Left the room and did not return until 10:30. P.m. Our Room was never serviced and when I called the Front desk I was told I was not in the system. This time I spoke to a Man who was very rude. He again said something about a Night Audit. He proceeded to tell me that he had just came on Duty and he was the only one who could put me back in the system because no one else knew how to. He was very short on the phone and told me to quit interrupting him talking. This was the worst Customer Service I have ever experienced . At a Hampton Inn. I was very disappointed at Both of the Employees No Care Attitude.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Arkansas

Really nice hotel near great shopping and dining.

Posted 01-Dec-2014
Everything from booking the room online to check out was a breeze. Very clean room, good breakfast, and helpful courteous staff. My family loved the beautiful park - like area in front of the hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Lovely hotel

Posted 03-Nov-2014
A great hotel with friendly relaxed staff. Room was spotless and the complimentary breakfast had a good choice.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago IL

NICE. Clean Hotel

Posted 27-Oct-2014
Pros: Everything
Cons: Was great the way it is.
Location: good location, park close by and walking distance to a mall.
Loved the On the House morning breakfast buffet--easy access around town with the shuttle service available
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Arkansas

Very nice hotel, close to everything.

Posted 01-Oct-2014
Pros: The location, and it was very modern.
Cons: n/a
Location: A lot of eating restaurants were close and it was close to Wal Mart.
The hotel was up-to-date. The d├ęcor was nice and the customer service was great.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Great value and location

Posted 17-Sep-2014 on Hotels.com
This property was in the right location for us. The room was clean and comfortable. We enjoyed the free hot breakfast , especially the robust coffee blend. Will stay again if we come back to Plano.
5 out of 5
Recommended
for Business Travellers
by Danelle

This traveller left a rating score only Posted 13-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Quick business trip

Posted 13-Sep-2014 on Hotels.com
I stayed here on a quick business trip to the area. The hotel staff were friendly and courteous. The outside of the hotel is very well maintained.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 29-Aug-2014 on Hotels.com
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 13-Aug-2014 on Hotels.com