Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Marysville, KS

Quiet visit with family

Posted 23-Feb-2015
Pros: Rooms were quiet and no noise from other rooms. Also, with the black-out curtains, my oldest son was able to get some sleep after working all night.
Cons: Provide remotes so we can use all the input adapters on the TV, especially when you have kids that bring their Video Consoles.
Location: The Frisco Rough-Riders Baseball, Tornado Hockey and even FC Dallas Soccer. Plenty of shopping and restaurants to meet any ones tastes.
The overall stay was great. Room were quiet and comfortable. The complimentary breakfast was delicious and had a variety of items to choose from, both cold and hot. The only complaint I have is the remotes in the room didn't allow for switching between inputs, so my kids could play their PS4. It is great to have a Android Smart Phone with an available app that allows you to control almost any device, including the Hotel TVs. I few simple setup steps and I was able to switch to the HDMI Input and the kids were up and playing. Just waiting for warmer weather when we can try out the swimming pool.
5 out of 5
Recommended
for Families
by A verified travellerfrom Marshall, Texas

Moderate price and good location in Frisco

Posted 26-Jan-2015
Pros: The room and breakfast were great!
Cons: Nothing.
Location: Lots of shopping, dining, and fun entertainment nearby.
I enjoyed a spacious and comfortable room for a moderate price in a good location in Frisco. Hotel personnel were warm and friendly and the breakfast was well above average. Parking was easy and I was 15 minutes or less driving time to all my required destinations in the north Dallas area.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wichita, KS

Nothing Bad About this Hotel

Posted 23-Jan-2015
Cons: A hot tub would be nice addition.
Location: There's a bunch of places to eat and a nice mall nearby.
Just came down to Frisco for the weekend. Check-in was fast, and the breakfast was good, nothing fancy. After a long day of golfing, a hot tub would have been nice to relax in, but all they had was an outdoor pool too cold to swim in when temp was only about 50 outside.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to events I attended

Posted 14-Jan-2015
Pros: Room was spacious, comfortable, had good breakfast included, fitness facility
Cons: Sheet was soiled, but arrrived exceptionally late to contact housekeeping, found lip gloss under couch so hadn't been cleaned well prior to my arrival
Location: Located close to Toyota stadium, Dr. Pepper Park
I have stayed at this hotel on several occasions and found it met all of my expectations. Issues that needed tending were corrected the following day even without contacting staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 06-Jan-2015
Great location close to everything. Clean, nice staff and breakfast was outstanding.
2 out of 5
by A verified travellerfrom Atlanta Georgia

Hotel was nice. Staff was very unprofessional.

Posted 12-Dec-2014
Pros: Clean
Cons: Employees need better Customer Service Training.
I booked my Hotel thru Expedia and Pre-Paid my Stay. My flight was delayed so I arrived after Midnight. There was no one at the desk when we arrived. Finally a lady came to the desk and Acted like we were bothering her. She never greated us and just looked at us like "What do you Want? I told her I had a Reservation and she told me My Reservation was Canceled due to a "No Show". I told her My flight was delayed and her Comment was: I should have called!. I am a Hilton Honnors Member and have never had a problem or been treated so rudely. She proceeded to Give me a key and said something about a Night Audit. Next day we had no Internet Service, and Left the room and did not return until 10:30. P.m. Our Room was never serviced and when I called the Front desk I was told I was not in the system. This time I spoke to a Man who was very rude. He again said something about a Night Audit. He proceeded to tell me that he had just came on Duty and he was the only one who could put me back in the system because no one else knew how to. He was very short on the phone and told me to quit interrupting him talking. This was the worst Customer Service I have ever experienced . At a Hampton Inn. I was very disappointed at Both of the Employees No Care Attitude.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Arkansas

Really nice hotel near great shopping and dining.

Posted 01-Dec-2014
Everything from booking the room online to check out was a breeze. Very clean room, good breakfast, and helpful courteous staff. My family loved the beautiful park - like area in front of the hotel.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Good brand in a good location

Posted 25-Nov-2014 on Hotels.com
Good brand in a good location
5 out of 5
Recommended
for Families
by Juliefrom Lufkin, TX

AWESOME!!!

Posted 25-Nov-2014 on Hotels.com
AWESOME place to stay in Frisco!!!
5 out of 5
Recommended
for Families
by Mike and Cindyfrom Peoria, il

4.9/5

Posted 13-Nov-2014 on Hotels.com
Very happy with all aspects of Hotel