Dear Jeffrey, Thank you for sharing your detailed feedback, and we sincerely apologize for the numerous issues you encountered during your stay. This is not reflective of our standards, and we are addressing these concerns with our team immediately. We take cleanliness, maintenance, and guest safety seriously. Your comments are invaluable, and we will use them to make significant improvements. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management

Dear Dani, We are deeply sorry to hear about your experience during your recent stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take cleanliness concerns very seriously. Please know that we will address this issue with our housekeeping team to ensure that such lapses do not occur in the future. Your feedback is invaluable to us as we continuously strive to improve our services. We sincerely apologize for any inconvenience this may have caused and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Joseph, We're delighted to hear that you had a positive experience with our front desk team during your stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future.Sincerely,Hotel Management

Dear Jamie, We are deeply sorry to hear about your unpleasant experience during your recent stay. Ensuring a clean and comfortable environment for our guests is our utmost priority, and we regret falling short of your expectations. Your feedback regarding the cleanliness of the rooms and the odor in the hallways is concerning, and we will address these issues promptly with our housekeeping and maintenance teams. Please accept our sincere apologies for any inconvenience caused. We value your input and hope to welcome you back for a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,hotel Management

Dear Mekdes, Thank you for your excellent review. We are delighted that your stay went smoothly and was a memorable experience. We appreciate you choosing Extended Stay America and hope to welcome you back whenever you are in the area.Sincerely,Hotel Management

Dear William, Thank you for sharing your experience. While we understand the inconvenience caused by nearby construction, we're pleased you found your room clean, quiet, and comfortable. Your safety is our top priority, and we assure you that we maintain a secure environment. We appreciate your feedback about our staff and will strive to provide a more welcoming experience during your next visit. We look forward to welcoming you back.Sincerely,Hotel Management

Dear Joseph, We apologize for the subpar service you experienced during your stay. Providing excellent service is a top priority, and we regret any disappointment caused. Your feedback is valuable, and we will address the issues you encountered to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Molly, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels.Sincerely,Hotel Management

Dear Mary, Thank you for reviewing your stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Vy, Thank you for your recent review of our hotel. We regret to hear about any discomfort you feel during your stay. The safety and well-being of our guests are paramount, and we take your concerns seriously. Your feedback is instrumental in helping us make necessary improvements, and we appreciate you for bringing this to our attention. If your travels get you back to the area, we hope you'll consider giving us another chance to provide you with a more comfortable experience.Sincerely,Hotel Management

Dear Christopher, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback regarding pests and odor is deeply concerning, and we understand the impact this had on your comfort. Ensuring a clean and pleasant environment for our guests is our top priority, and we regret any inconvenience caused. Please know that we take these matters seriously and are taking immediate steps to address them with our pest control and housekeeping teams. Should your travels bring you back to the area, we hope for the opportunity to provide you with a much more enjoyable stay.Sincerely,Hotel Management

Dear Brionne, We are sorry to learn about the issues you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Moreover, even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We wish we could have made it up to you before your departure, and we hope you will give us another chance to restore your faith in us. Sincerely,Hotel Management

Dear Marcus, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Dear Rebecka, Thank you for sharing your experience. We sincerely apologize for the disappointing experiences you had during your stay. Your feedback is invaluable, and we regret that we fell short of your expectations. Please rest assured we will address the issues mentioned to improve our guest satisfaction moving forward. On a brighter note, we appreciate your acknowledgment of the front desk staff's courtesy. Should your travels bring you back to the area, we would welcome the opportunity to provide you with a more positive stay that aligns with our commitment to delivering seamless stays.Sincerely,Hotel Management

Dear Brenda, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Valerie, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear SIVAKARTHIK, Thank you for choosing us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Bobby, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Vidjeabaskaran, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Moreover, we are sorry to learn about the unfortunate incident of losing your jacket. When we find lost items in the hotel, our staff is dependable and well-trained in the proper procedures to follow. We record the article and keep it under lock and key in hopes of finding its rightful owner. That being said, we understand your frustration, and we suggest you reach out to us directly at the hotel. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Quang, Thank you for selecting us and sharing your remarks. It is nice you had a pleasant stay overall. However, we regret the inconvenience caused by not getting the complete kitchenware set, which caused disappointment in the kitchen. We will instruct our team to prepare the stock and keep it ready from now onwards. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Shannon, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you once more, and we hope you will visit with us again.Sincerely,Hotel Management

Dear Virginia Marie, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Deeanne, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Kristen, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and safe stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Camille, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconvenience you encountered. Please know that we take your comments to heart, and we will be taking steps to address these concerns. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management

Dear Willie, Thank you for taking the time to share your review with us. We are sorry to read your comments and would like to offer our apologies for any inconvenience caused. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management

Dear Dusty, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Lydia, Thank you for your honest feedback about your recent visit. We deeply regret the inconvenience you faced due to a lengthier than usual check-in process. Your time is valuable, and we're genuinely sorry for not meeting your expectations. Rest assured, we're taking steps to address this issue promptly. We understand the importance of a smooth arrival process and are committed to improving it. On your next stay, we are confident you will have the seamless arrival experience you deserve. We truly value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Danny, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Guest satisfaction is essential to us, and we regret falling short of your expectations. We will review your comments with our team to ensure we address these issues promptly. Your input helps us improve, and we value your business. If you ever choose to stay with us again, we will do our utmost to provide you with a more enjoyable experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you in the future better.Sincerely,Hotel Management