Exterior

Reviews of Sonesta Simply Suites Dallas Galleria

2.5 out of 5
Sonesta Simply Suites Dallas Galleria
13939 Noel Rd, Dallas, TX

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 455 reviews" "
Rating 8 - Good. 128 out of 455 reviews" "
Rating 6 - Okay. 65 out of 455 reviews" "
Rating 4 - Poor. 41 out of 455 reviews" "
Rating 2 - Terrible. 62 out of 455 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen…. Yay for longer stays. I stayed for a month. Bought some groceries to stay on my budget and they really took all that into consideration. Standard fridge, electric stove, dishwasher, dishes and even my coffee maker was not a one cup system. I made tea in it and in big batches so that was cool. Workspace was awesome I had plenty of work to do I spread it out all over the place the desks were very accommodating. My biggest thing was that they need to upgrade a few things. Not a big deal yet but it will be in the future and that’s The tv with regular cable. I wanted to connect with some of my apps like Netflix or Viki so something they probably already have plans for. Very convenient. The Mall is like an 8 minute walk. If you’re me 5 minutes lol. You have access to Fwys, lots of places to eat I recommend el maizal. Walmart and target are very close by. So overall great place just mind your peeps as always there are many nice people here that’ll bid you good morning and then you have a Karen nagging about problems that only she can see…lol I’d visit again if I’m ever in Texas again..
Stayed 28 nights in Feb 2024
Response from Customer Service on 27 Mar 2024
Violet, it's terrific to hear you found the Sonesta Simply Suites Dallas Galleria ideal for your month-long stay. We're glad you were able to make the most of our well-equipped kitchen and spacious workspace. We appreciate your suggestions on upgrading some features, and it's areas like this where guest feedback is invaluable. We're also thrilled you enjoyed our prime location near the mall as well as the friendly community. We're eagerly looking forward to your next visit when you find yourself in Texas again.

2/10 Terrible

Olatunbosun

Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Olatunbosun, considering your rating, it's clear your stay didn't meet your expectations. Please accept our apologies and know that guest satisfaction is our priority. We welcome you to share specific feedback so that we can address any issues directly. Your input is valuable in improving our guest experience.

2/10 Terrible

Bradley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ladies working here were so sweet. The place was a scary freaking dump with degenerates abound
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Galleria Team on 15 Mar 2024
Thank you for taking the time to leave a response on your stay with us. I am sorry to hear of the issues and can assure you we work diligently daily on the overall experience of our guests. It is our hope you will allow us another opportunity to show you we are better than your last experience.Sincerely,

2/10 Terrible

Jacqueline

Stayed 2 nights in Mar 2024
Response from Sonesta Simply Galleria Team on 15 Mar 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

6/10 Okay

Dustyn, Monroe

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The carpet in hallways was very dirty; the room itself was clean. The elevator seemed very unsafe doors got stuck and made a lot of concerning noises. The day of checkout, the elevator quit working, and with a cart full of luggage on the 3rd floor, my wife and I had no way to get down. So we had to get one of the cleaning ladies to call the desk, and her response was, "It happens a lot. Give me a moment.".
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Galleria Team on 15 Mar 2024
Thank you for your review, I have taken your comments and used them to speak with the team to ensure this does not happen again. I appreciate you bringing it to my attention and can assure you it has been resolved. I hope you will allow us another opportunity to show you we are better than this past experience.

6/10 Okay

joel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet had an odor to it and needed to be at least cleaned if not replaced. There were large 6” long tears in the carpet. The drywall around the mini spilt heat/air unit was molding and had sign of water. The towel hook in the bathroom came off when a towel was placed on it. The room had an odor as did the halls. There was no continental breakfast or pool.
Stayed 3 nights in Feb 2024
Response from Sonesta Simply Galleria Team on 15 Mar 2024
I am so sorry to hear about your experience while staying with us. We pride ourselves on giving our guests a clean safe environment and I see that was not the case with you. I will ensure my team stays diligent to prevent this from happening again. It is my hope that you will allow us another opportunity to show you we are better than this experience

10/10 Excellent

Noel

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sonesta Simply Galleria Team on 30 Jan 2024
We are thrilled to hear about your stay with us. Thank you for taking the time to review our property. Looking forward for your next visit! Sincerely,

2/10 Terrible

Cholia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience I have ever had. There were roaches everywhere from the bathroom to the kitchenette to the desk. The microwave in the first room I stayed at was not working. The tub was not working correctly as well. I was able to get transferred to another room after the first night, and I found a roach in my microwave. my leg was injured so changing hotel rooms was an inconvenience for me. The desk lamp light did not work. The TV channels did not line up with what the TV said the channels were. Plus there was no channel guide. I was told that they don’t come to clean rooms but once a week. so my trash built up.
Stayed 5 nights in Jan 2024
Response from Sonesta Simply Galleria Team on 30 Jan 2024
I want to apologize for the experience you had while staying with us. I can understand how frustrating it was and I can assure you we are doing everything we can to give the best experience possible. Please give me a call at the hotel when you have a moment and I can look into the reservation further.

6/10 Okay

Jeanette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Sonesta Simply Galleria Team on 23 Jan 2024
I want to sincerely apologize for your experience. It is not common, and I can assure you I will get to the bottom of it. It is our hope you will allow us another opportunity to show you we are better than this experience.

10/10 Excellent

Parker

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good economic option
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Galleria Team on 23 Jan 2024
Thank you for your recent feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

2/10 Terrible

Tyanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stacey is not very knowledgeable and caused a huge issue with my checkin. First she said she had my booking and took my credit card to place a hold for secuirty, then she said she made a mistake and cant guve me a room. She assured me she did not charge me anything. I called expedia.com and they called stacey and she told expedia.com that we were charged for 1 night. My current statement is showing two charges for 2 nights. This is the worst service i have ever had while traveling i will never be back to so esta and stacey should he retrai ed or replaced.
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Galleria Team on 16 Jan 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. If you would like to discuss the issue further please contact management at the property, we would love to come to a conclusion.

4/10 Poor

Raisa

Stayed 2 nights in Jan 2024
Response from Sonesta Simply Galleria Team on 15 Mar 2024
Thank you for taking the time to give us your feedback! We rely on both positive and negative feedback to improve our overall Guest Experience! Thank you for identifying some areas of improvement, we definitely take them to heart and we will take action! Thank you, again, for your review!

6/10 Okay

Kristine

Stayed 2 nights in Dec 2023
Response from Management on 3 Jan 2024
Thank you, for taking the time to leave a review. Thank you for your visit. Our goal is to provide our guests with the best service possible. We hope you return in the future and allow us to exceed your expectations.

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sonesta Simply Galleria Team on 28 Dec 2023
Hello,We are happy to see you enjoyed your stay. We look forward to having you again when you are back in the Dallas area. Happy Holiday

6/10 Okay

Yuri

Business traveller, Travelled with family
Stayed 1 night in Dec 2023
Response from Sonesta Simply Galleria Team on 11 Dec 2023
Thank you for your review. We wish you'd let us know how we could be ever better. I trust you enjoyed your stay. Thank you for taking the time!

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
After a 5 hour drive to hotel from across the state,. At 3;35pm I’m greeted by a 6”5 transvestite who proceeds to tell me I can not check in until after 4 pm,.? I look around it’s Saturday, the parking lot is empty,.. there’s no one around ,.. I reply “ your kidding ,.. right??” Nope,.. not kidding, I booked the hotel and called ahead to confirm that I could bring a small pet parrot who has an avian specialist in the area to see,. And I have business in the area as well. Taking advantage of being in the Galleria area of Dallas I headed to a market for a few incidentals. Upon my return I check into a room that is in far better condition than the lobby only to find the clocks in this suite where all off by an hour,.. indicating that no one had been in there for a month ( since time change) thus proving zero need for such a ridiculous policy as no check ins till after 4 pm!! So very few lights worked , the heating / cooling system was stuck on - so it was either always heating or always cooling. I just turned the breaker off for hvac and the rest was ok.
Stayed 2 nights in Dec 2023
Response from Sonesta Simply Galleria Team on 11 Dec 2023
Thank you for the feedback about your stay. We want our guests to feel like family when they stay with us, and I apologize for the experience that you had with our staff please allow us another opportunity to make things right. Thank you

8/10 Good

Julles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good, we certainly did not enjoy the issues we had with the security deposit which they never refunded. We had to do everything through the American Express customer support which took 3 weeks at least. This really disappointed us.
Response from Sonesta Simply Galleria Team on 15 Mar 2024
I am happy to hear you had a great experience with Sonesta Simply Dallas Galleria and that we were able to prepare your room to your needs. We want to make sure all our guests are safe and comfortable during their stay. Thank you for taking the time to tell us about your stay and we look forward to welcoming you again.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful personnel
Stayed 1 night in Dec 2023
Response from Sonesta Simply Galleria Team on 11 Dec 2023
Thank you so much for your kind words. Our staff works hard to make each guest feel welcomed. I'm thrilled that time and again we can make your stay a great one. I look forward to welcoming you back soon.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a problem with the light by the bed and they handled it right away, burned out bulb. Would recommend this as a good place to stay the staff was cordial and attentive.
Stayed 2 nights in Dec 2023
Response from Sonesta Simply Galleria Team on 11 Dec 2023
Thank you for taking the time to leave a response on your stay with us. I am sorry to hear of the issues and can assure you we work diligently daily on the overall experience of our guests. It is our hope you will allow us another opportunity to show you we are better than your last experience.Sincerely,

8/10 Good

Mary Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Sonesta Simply Galleria Team on 29 Nov 2023
We are thrilled to hear about your stay with us as it gives us feedback on how we can better serve you! Thank you for taking the time to review our property. Looking forward for your next visit!Sincerely,

8/10 Good

Kashonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sonesta Simply Galleria Team on 29 Nov 2023
Thank you for the wonderful review! We are so pleased to hear that our staff service and room accommodations created a memorable experience for you! Thank you again for taking the time to give us feedback on your stay. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service
Good
Stayed 4 nights in Nov 2023
Response from Sonesta Simply Galleria Team on 21 Nov 2023
Thank you for your kind words and wonderful review! We are so happy to hear that you had an enjoyable stay with us. We hope to see you again when your travels bring you back to the area!

4/10 Poor

Maba

They never cleaned the towels, by accident I booked handicapped room, they did nothing. I had to take dirty towels to them every day to get clean ones.
Stayed 7 nights in Nov 2023
Response from Sonesta Simply Galleria Team on 20 Nov 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

8/10 Good

viki

Stayed 1 night in Nov 2023
Response from Sonesta Simply Galleria Team on 11 Dec 2023
I am happy to hear you had a great experience with Sonesta Simply Dallas Galleria and that we were able to prepare your room to your needs. We want to make sure all our guests are safe and comfortable during their stay. Thank you for taking the time to tell us about your stay and we look forward to welcoming you again.

6/10 Okay

Tony

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not the best of times
Staff was friendly and quick at check in. The room appeared tidy but the countertops and table were dirty and the chairs had crumbs on them. I also had a problem with the toilet running and not wanting to flush. When reported, this item was corrected quickly. The shower diverter was also going to be broken, not allowing me to take a shower prior to leaving the next morning. This was reported to the counter staff at check out. Given these issues, it would have been nice to have received some sort of refund or return voucher but all I received was an apology and reassurance that the correction would be made. I also found it off putting that a parking fee was charged but not disclosed at booking. The fee was minor but I did not see any mention of this when booking the room online. Overall, I don’t think I’d stay at this hotel again.
Stayed 2 nights in Nov 2023
Response from Sonesta Simply Dallas Galleria on 17 Nov 2023
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

8/10 Good

Chitsanucha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sonesta Simply Dallas Galleria on 17 Nov 2023
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice suites hotel.
Nice large room with kitchen facilities. Very convenient to my destination. I personally prefer to look after my own room, so the no-maid service was fine.Only slight complaint was a faint smell of stale smoke in the room, which is of course strictly non-smoking.
Stayed 3 nights in Nov 2023
Response from Sonesta Simply Galleria Team on 13 Nov 2023
I am glad to hear that you enjoyed your stay and thank you for telling us about your experience. Our staff works very hard to make sure each guest enjoys their stay and I will make sure to tell them of your comments. We hope to see you again soon!

2/10 Terrible

Tyrus

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Nov 2023
Response from Sonesta Simply Galleria Team on 7 Nov 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 Good

Eric

Stayed 2 nights in Nov 2023
Response from Sonesta Simply Galleria Team on 7 Nov 2023
I am glad to hear that you enjoyed your stay and thank you for telling us about your experience. Our staff works very hard to make sure each guest enjoys their stay and I will make sure to tell them of your comments. We hope to see you again soon!

6/10 Okay

Paul

Business traveller
Liked: Staff & service
clean
Stayed 5 nights in Oct 2023
Response from Sonesta Simply Galleria Team on 2 Nov 2023
Thank you kindly for choosing the Sonesta Simply Dallas Galleria. We truly appreciate your business. We know you have many choices, so thank you for staying with us. Our staff is here to be of service, please visit us again!

8/10 Good

Cameron

Travelled with partner
Liked: Staff & service, property conditions & facilities
It’s an older hotel, but the staff were nice and welcoming.
Stayed 2 nights in Oct 2023
Response from Sonesta Simply Galleria Team on 2 Nov 2023
Thank you for the wonderful review! We are so pleased to hear that our staff service and room accommodations created a memorable experience for you! Thank you again for taking the time to give us feedback on your stay. We look forward to seeing you again when your travels bring you back to the area.

4/10 Poor

Isaias

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A bit better than a motel 6
Lots of problems with fixtures and the elevator is questionable. Saw a lot of wall damage in the room and my first room did not have a working shower head! Beds are comfy, but my room smells weird like wet carpet. And there is $150 deposit required for my incidentals !
Stayed 2 nights in Oct 2023
Response from Sonesta Simply Galleria Team on 2 Nov 2023
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

4/10 Poor

Gabriel B

Liked: Staff & service
They can do better
The noisiest fridge and A/C combination ever.. the water fountain at the gym was pouring hot water instead of cold.
Stayed 1 night in Oct 2023
Response from Sonesta Simply Galleria Team on 25 Oct 2023
I want to sincerely apologize for the stay you had with us. That is not the impression we want any of our guests to have. I will personally investigate what happened with the room and why it was available to sell and ensure all issues are resolved. It is my hope that you will allow us another opportunity to show you we are better than this last experience

2/10 Terrible

eben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely frightening and unsafe
Stayed 2 nights in Oct 2023
Response from Sonesta Simply Galleria Team on 23 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Average.
It was ok. Value for money. The room had a kitchen with a full fridge, microwave, burner and dishwasher. Lacked paper towels and or/tea towels. Had a coffee maker but no coffee! Bathroom was ok—it was an accessibility with good hand rails. But only had towels. No wash cloths and no hand towels. Also no sink space for toiletries. Room has an easy chair, a place to eat and a chair. No USB ports anywhere! Bed is a Queen, which we didn’t mind, but it was too soft for us and I didn’t sleep well. However, it was good value for the money.
Stayed 2 nights in Oct 2023
Response from Sonesta Simply Galleria Team on 23 Oct 2023
Hello, Julie,Thank you for your review of your recent stay with us. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 Terrible

Allison

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff there was very condescending and seemed upset. We arrived at the hotel at 1am because of a flight delay. When we arrived the girl didn’t seem to know what she was doing. The cleanliness at the elevator to our first room was filthy. There were weird liquids and food on the floor and the smell of Raid infested the hall way. When we went up to the first room, the room had a horrible tobacco smell. We couldn’t stand the smell because of how bad it was. We went downstairs to request a new room, and was thankfully given a new room. Never once did they come in to take care of the room or replace towels. No customer service or cleanliness of housekeeping. Definitely not staying here again.
Stayed 2 nights in Oct 2023
Response from Sonesta Simply Galleria Team on 20 Oct 2023
Thank you for completing a review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

4/10 Poor

Jason

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t waste your money
Substandard lodging experience characterized by an unwelcoming staff and subpar accommodations. The air conditioning unit proved inadequate, resulting in an uncomfortably warm room. The overall ambiance resembled a dilapidated hourly rental "suite," culminating with an uncomfortably inadequate bed.
Stayed 1 night in Oct 2023
Response from Sonesta Simply Galleria Team on 20 Oct 2023
Thank you for taking the time to review our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

6/10 Okay

brian

Travelled with group
Disliked: Amenities, property conditions & facilities
Just OK. Was expecting nicer amenities given the proximity to other Galleria area hotels. Furniture in our room was a bit older but fit in with the popcorn ceilings I guess.
Stayed 1 night in Oct 2023
Response from Sonesta Simply Galleria Team on 20 Oct 2023
Thank you for taking the time to give us your feedback! We rely on both positive and negative feedback to improve our overall Guest Experience! Thank you for identifying some areas of improvement, we definitely take them to heart and we will take action! Thank you, again, for your review!

2/10 Terrible

Kole

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Sonesta Simply Galleria Team on 4 Oct 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Excellent

Leonard

Stayed 1 night in Sep 2023
Response from Sonesta Simply Galleria Team on 4 Oct 2023
I am glad to hear that you enjoyed your stay and thank you for telling us about your experience. Our staff works very hard to make sure each guest enjoys their stay and I will make sure to tell them of your comments. We hope to see you again soon!

4/10 Poor

sujith

Business traveller
Disliked: Cleanliness, staff & service
Dont expect any service from front desk especially after 6pm. Staffs are busy with their friends from outside
Stayed 1 night in Sep 2023
Response from Sonesta Simply Galleria Team on 2 Oct 2023
Good Morning Sujith,We are so sorry to hear that you did not receive the service you deserved. We will go over with our team the importance of great customer service.

2/10 Terrible

SaDarrion

Business traveller
Disliked: Amenities
The worst money I’ve ever spent on an accommodation.
Stayed 2 nights in Sep 2023
Response from Michael R. on 29 Sept 2023
Thank you for taking the time to review our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.

4/10 Poor

sujith

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are not friendly, Rooms will be cleaned only once in a week, that's too upon multiple requests.
Stayed 2 nights in Sep 2023
Response from Sonesta Simply Galleria Team on 2 Oct 2023
Good Morning Sujith,Sonesta Simply is an extended stay hotel and our housekeeping team only visits long term rooms once a week to keep our guests privacy. Extra linen is always available at the front desk.

10/10 Excellent

Racheal

Stayed 1 night in Sep 2023
Response from Sonesta Simply Galleria Team on 25 Sept 2023
Thanks for the 10! We appreciate you taking time to tell us about your stay! Safe Travels,

6/10 Okay

Dustin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fairly cheap, but that is all it had going for it the front desk staff was very un-inviting. The property as a whole was very out dated and there was a lot of damage, the rooms were very outdated, and in need of renovation. The environment was very loud as well as the people going in and out of the hallway around our room. Not a great overall experience
Stayed 3 nights in Sep 2023
Response from Sonesta Simply Galleria Team on 25 Sept 2023
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance, we failed to meet not only your expectations of quality service, but ours as well. We will use this incident to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel, and we hope to be able to make it up to you in the future.

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sonesta Simply Galleria Team on 19 Sept 2023
Thank you kindly for choosing the Sonesta Simply Dallas Galleria. We truly appreciate your business. We know you have many choices, so thank you for staying with us. Our staff is here to be of service, please visit us again!

8/10 Good

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sonesta Simply Galleria Team on 19 Sept 2023
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Looking forward to your next trip to the Dallas area!

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 4 nights in Sep 2023
Response from Sonesta Simply Galleria Team on 19 Sept 2023
We are thrilled to hear about your stay with us. Thank you for taking the time to review our property. Looking forward for your next visit! Sincerely,

2/10 Terrible

Titinia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sonesta Simply Galleria Team on 11 Sept 2023
Thank you for taking the time to review our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip was great
Stayed 2 nights in Sep 2023
Response from Sonesta Simply Galleria Team on 11 Sept 2023
Thanks for the 10! We appreciate you taking time to tell us about your stay! Safe Travels,