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There were bugs in my room and they refused to move me to another one. Their solution was “spraying” for the bugs- however I’m pregnant and cannot breathe in those fumes. They refused to accommodate me in any way shape or form. Absolutely horrible service. Incredibly dirty and disgusting. I will NEVER stay there again. Also the area is terrible and filled with strip clubs and prostitution. They served sausage for breakfast out of a CROCK POT and the sausage looked barely cooked. Please please do yourself a favor and DO NOT waste your money.
The hot tub was broken. There were drug addicts/ homeless all around the hotel staff were not very helpful during check in but the omen leaving was helpful. The breakfast was muffin or waffles that’s it. The few oranges they had looked rotten.
Super close to Love Field! Had to check in late here because a flight got canceled at DFW and I had nowhere to crash after what had been a 22-hour day. I decided to book with Southwest early the next day at DAL instead of DFW and needed a place to sleep for about 7 hours. The desk agent was so kind and helpful after what had been a very long day for me. Bed was so comfortable and shower pressure was AMAZING. Just be sure to look for the sign along the main road that directs you where to enter! Fantastic experience; would for sure stay again. Also great price!
They refuse to give back my daughter's stuffy. We were in a hurry to leave and forgot it, while that was totally our fault they refuse to acknowledge that it was left behind. My daughter slep with this stuffy every night and as any parent can imagine it was an emotional moment when we got home.
Heather
Stayed 2 nights in Feb 2024
Response from FD on 7 Mar 2024
Good Morning Ms Heather i really sorry to hear about it but housekeeping did clean the room and manager check all over we could not find it, staff never going to take anything that don't belong to them, and we have a storage full of things that guests left behind.
I would stay at this hotel again. The price is amazing. The area around the hotel is a little concerning. Lots of homeless and/or what appears to be drug dealing foot traffic near the hotel property, but the property itself is safe and fine. The staff was great and always friendly. The room was clean and perfect. The bathroom is so roomy and had enough counter space and mirror space for three girls to get ready at one time. That was huge for us. You can not beat the price.
It Was really a good stay, the check in and out was easy, They had free breakfast (which I wasn’t expecting it because it was not advertised when i booked) Which was great ! The room was nice and clean and this hotel wasn’t over priced like other hotels around! will definitely be back
It was generally well-maintained. The amenities are above average. The hallways feel dated and not in as good a condition. The only complaint is that they started repair work on the room next door at 8am. That's rather early.
Stephen
Stayed 1 night in Dec 2023
Response from RJ on 23 Jan 2024
Dear Stephen Thank you so much for your feedback, It is really important for us to improve. regarding that work next door, that was due to some emergency and we already finished . Looking forward to see you in near future .
Dear MattWe are very sorry , that we are not as per your expectations
8/10 Good
Sabrina
24 Nov 2023
Sabrina
Stayed 2 nights in Nov 2023
Response from RJ on 17 Dec 2023
Thanks Sabrina
10/10 Excellent
Duane
21 Nov 2023
Duane
Stayed 1 night in Nov 2023
Response from RJ on 17 Dec 2023
Thanks Duane
6/10 Okay
James D.
Business traveller
13 Nov 2023
Disliked: Property conditions & facilities
I stay in a lot of hotels for my job. The room/property itself wasn't awful, just be aware that this Property sits in an awful area! Strip Club right behind this facility & a creek where 100 homeless folks have set up a cardboard city.
James D.
Stayed 1 night in Nov 2023
Response from RJ, GM on 14 Nov 2023
Dear James,Thank you for your valuable feedback. We apologize that our location wasn’t entirely convenient for you. We hope that our service was worth the trip.
Hello Ora,Your rating have been shared with our entire team at Baymont. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
Broken floor tiles/ leaning dresser/ tv stand because the floor is sagging
Lucio
Stayed 1 night in Oct 2023
Response from RJ, GM on 1 Nov 2023
Dear Lucio,We're sorry to hear about the recent experience with your recent stay with us! We will review the flooring and dresser issue with our management and take steps to make necessary improvements. We value your feedback and will work hard to address your concerns.
Dear Juan,It’s always amazing to hear that we’ve been successful in our goal of providing our guests with the best possible experience. Thank you for giving us the chance to serve you.
Dear Alma,It gives us much pleasure to know that you’ve chosen to stay with us again. Your awesome rating encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.
Dear Myles,We’re so grateful that you took the time to leave us a rating. Thank you!
2/10 Terrible
Melisa
Travelled with family and small children
14 Oct 2023
Liked: Staff & service
Disliked: Cleanliness
I'm pretty certain that they have fleas. I noticed i had 12 bites toward the end of the day after staying the night there! Disgusting!
Melisa
Stayed 1 night in Oct 2023
Response from RJ, GM on 17 Oct 2023
Dear Melisa,We're sorry to hear about your recent stay with us. We take cleanliness and hygiene very seriously. We will review our practices and make improvements as necessary. We're grateful for your feedback and will use it to improve our business.
Thank you for your amazing rating, Andreas. We’re grateful for your feedback. We look forward to the next time we’re able to serve you again. Have a wonderful day!
8/10 Good
Verified traveller
9 Oct 2023
Liked: Cleanliness, staff & service, room comfort
A no frills stay.
This was a 2 night stay for a day at Texas State Fair.
The location was questionable. Lots of homeless, and strange characters in the area.
Whirlpool closed. This seems to be the new normal way for just about any hotel. Not happy at all with this situation.
Breakfast was a downer. Not much to offer.
Overall we probably would not repeat a stay. This hotel is in need of an update.
Verified traveller
Stayed 2 nights in Oct 2023
Response from RJ, GM on 17 Oct 2023
Dear Guest, We're sorry to hear that you feel like the location and facilities were not to your liking. We understand and we apologize for falling short in this area. We will review this issue with our higher management and take steps to make necessary improvements. We value your feedback and will work hard to address your concerns."
10/10 Excellent
Berlinda
Travelled with family and small children, Travelled with group
Dear Berlinda,First we thank you for this valuable feedback. And yes we just added new team member and we will address the training issue and take steps to ensure that all customers receive the assistance they need and deliver an exceptional service.
2/10 Terrible
Bradley
Travelled with family, Travelled with family and small children
5 Oct 2023
Disliked: Cleanliness, staff & service
Staff was extremely rude. Very poor professionalism from front desk employee on nights and breakfast was snatched away before 9:30 while guests were trying to get food!!
Bradley
Stayed 3 nights in Sep 2023
Response from RJ, GM on 7 Oct 2023
Dear Bradley,We're sorry to hear that you had a poor experience. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We appreciate your input and value the chance to enhance our service.
Dear Desiree,Your rating have been shared with our entire team at Baymont by Wyndham. When we hear from happy guests like you, we spread the positivity around! Hope to serve you again soon.
Thank you for your kind words, Rejonda.We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
10/10 Excellent
juan
30 Sept 2023
Liked: Cleanliness, staff & service
juan
Stayed 1 night in Sep 2023
Response from RJ, GM on 2 Oct 2023
Thanks Juan!It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at receives your feedback – they’ll be thrilled to hear about your rating.
Dear Haley,Your 10 out of 10 rating just made our day, thank you so much! This motivates us to keep pushing forward and sets the tone for excellence in all that we do. We look forward to being your preferred choice for service in the future.
The place looks modern, is clean and staff is attentive. It’s the neighborhood that feels sketchy, but the hotel itself is fine.
David E
Stayed 1 night in Sep 2023
Response from RJ, GM on 27 Sept 2023
Dear David,We are grateful that you took the time out to leave us a review.Your satisfaction with our facility and staff is what drives us, and we can’t wait to welcome you back.
Dear Edith,Your 5-star rating motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for service in the future.