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Reviews of Holiday Inn Express Dalian City Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Express Dalian City Centre, an IHG Hotel
No.189 Tianjin Street, Zhongshan District, Dalian, Liaoning

Reviews

8.0

Very good

Rating 10 - Excellent. 78 out of 332 reviews" "
Rating 8 - Good. 179 out of 332 reviews" "
Rating 6 - Okay. 59 out of 332 reviews" "
Rating 4 - Poor. 13 out of 332 reviews" "
Rating 2 - Terrible. 3 out of 332 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kang

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the shopping
Stayed 1 night in Sep 2023

10/10 Excellent

ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good value for the price
The staff were very helpful on arrival, however the room has seen better days and need a refurbishment. the staff showed us another room but that was the same. The bed was comfortable and breakfast was good especially the Chinese choice.
Stayed 6 nights in May 2019

10/10 Excellent

luyao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything was pretty good, bed can be softer though.
Stayed 1 night in May 2019

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from IHG Social Listening Team on 13 Jun 2019
Dear guest, Thanks for choosing to stay with us. We appreciate your comments and are quite delighted to know you have had an enjoyable stay experience.Hope you can choose to stay with us again. Sincerely

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
I am happy to say I feel I made a good selection on this Dalian stay, nice and quite, located at a very easy to all shopping area, and a reasonable price.
Stayed 5 nights in Mar 2019
Response from IHG Social Listening Team on 2 May 2019
Dear guest, Thank you so much for your review! We are so glad that you enjoyed your stay and we look forward to welcoming you back soon. Best Regards, IHG Social Listening Team

8/10 Good

Kenaya

Liked: Cleanliness, staff & service, room comfort
worth every penny .
the staff is very helpful . management are really nice. great location, good food
Stayed 9 nights in Feb 2019
Response from IHG Social Listening Team on 29 Apr 2019
Dear Kenaya, Thanks for choosing to stay with us. We are so delighted to now that our hotel's staff service, location and breakfast met your expectations.It's a great honor for us to receive such positive comments like yours.Hope you can choose to stay with us again. Sincerely

10/10 Excellent

Emily, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean room. Breakfast is great.
Stayed 3 nights in Nov 2018

8/10 Good

Florian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Value for money okay
Value for money okay. The hotel is located quite central and the staff is friendly. However, the hotel is not the newest one and so is tge condition.
Stayed 4 nights in Sep 2018
Response from Charles on 10 Sept 2018
Hello, thank you very much for your stay in our hotel, thank you for your recognition of our hotel. We look forward to your visit next time.

8/10 Good

Albert, Singapore

Liked: Cleanliness, staff & service, room comfort
Good location, convenient
Amenities around the hotel is good. Can pick up some local stuff and souvenir. Walking distance to some good food places
Stayed 2 nights in Aug 2018
Response from Charles qiao on 18 Aug 2018
Hello, thank you very much for your recognition of our hotel. We look forward to your visit again.

6/10 Okay

Michael, New Zealand

Liked: Cleanliness, property conditions & facilities
Hotel in the Inner City
Arrival and departure access to and from the hotel is poor. This as a no frills hotel with no staff to assist with baggage etc. The rooms are spacious and clean. Bathrooms good with adequate appointments. The included breakfast is excellent with a very good choice of both Chinese and western food. Administration staff are efficient and helpful.
Stayed 3 nights in Mar 2018
Response from Charles on 12 Apr 2018
Hello, thank you very much for your feedback.We will make necessary improvements to your questions and thank you for your recognition of our hotel.We hope you will come to our hotel to bring you more considerate service next time.Thank you!

6/10 Okay

Tony

Liked: Cleanliness
It’s okay
Even I ordered a non smoking room, but I still can smell cigarettes sticking on my towel.
Stayed 4 nights in Feb 2018
Response from Charles on 12 Mar 2018
Hello, we apologize for this. Thank you very much for your feedback.We will take this matter seriously. We also hope you can provide the best experience for you next time. Thank you for coming.

8/10 Good

Peter Lim, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Staffs are friendly and easy access to various Malls and eateries. Not far from Airport.
Stayed 3 nights in Feb 2018
Response from Charles qiao on 12 Apr 2018
Thank you very much for your recognition of the hotel. I hope you will stay in our hotel again.

8/10 Good

Habib, Dhaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for stay with family.
We stayed for nine nights. Became tired of almost same items in every morning breakfast. Would enjoy different taste if some items were changed periodically. Underground market in front of main entrance has been probably going for renovation. So could not enjoy. Street food shops are very attractive.
Stayed 9 nights in Aug 2017
Response from NC on 28 Nov 2017
Thank you for your advice, we will continue efforts, strive to do better,hope to see you soon.

8/10 Good

Yeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
The area have a lot of places to shop and eat. The room is comfortable and clean. The breakfast more suit towards the Chinese. Overall, its a good hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kobus Alida, south africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very satisfied. Carpets urgently need a clean!

8/10 Good

Kobus Alida, south africa

Liked: Staff & service, property conditions & facilities, room comfort
area interesting
staff very helpful. Carpets need a clen

8/10 Good

Verified traveller

Liked: Staff & service
It was fine. The breakfast could have been better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel with nice rooms

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mr.C.M., hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Consider ok

4/10 Poor

LostinDalian, Dalian, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could Definitely Use Some Work!
It is in a good location in central Dalian. The small shops (kiosks) can be a little noisy during the day. The rooms definitely need some remodeling. The breakfast also could use some remodeling!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other reviews I agree with. Best is convenient location and value...most difficult is English at the desk...they try but do not recommend if you will need much help

6/10 Okay

Zen, Singapore

Disliked: Staff & service
Good Location, Clean Room, Lousy Breakfast
Good Location. Clean Room. Lousy Breakfast. Same Variety for 3 consecutive days. Staff told us it is same year round. Food and fruit were dry and not fresh. Dishes were awful to eat. Cook cant even fry eggs nicely. Almost no Conceige service. Conceige staff was not friendly. Just get job done to avoid complaint. Tough to get flight to airport on last day of stay. Almost miss flight. No help was rendered from conceige. If breakfast improves, I will stay again due to lots of food and some shopping around neighbourhood. Nice 24hr bakery 85C within 5min walk.

2/10 Terrible

JSB315

Disliked: Cleanliness, room comfort
Don't Bother
I had originally booked the hotel for 4 nights, but checked out after one night. Room was dirty and air conditioning did not work. Excessive noise from across street could be heard in the room. I was very displeased and departed early the next day. I'm a huge fan of Holiday Inn Express, but this venue left me with a bad taste in my mouth.

10/10 Excellent

Mwila, Lusaka, Zambia

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel
The hotel is neatly kept. It is also comfortable and since it is in the town center it is easy to access many places. The only problem i encounted was the language barrier. Many of their staff cant speak English. It was really a challenge for me.

8/10 Good

Donna, Montreal, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Better than I thought
Read so many negative reviews but it turned out that this one is way better than I expected. Can not be better location, very clean mordern interior. Drain in the bathroom was not great, breakfast is very good, both for Chinese and Westerners (in my case). You can count on the chain hotel name here!!

4/10 Poor

prwtrain

Liked: Cleanliness
Disliked: Room comfort
Annoying vendor speakers
Would be much better if they did not have the constant speakers on the mall play over and over 14 hours a day. You can't keep your window open without eventually being annoyed. Other than that, we loved the central location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This hotel was perfect for our needs. From the included buffet breakfast to the free parking.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Room comfort
An ok hotel
The hotel is at a good location. It is very close to the railway station and other attractions. The mattress is very hard for some reason. Overall, it is an okay hotel, but I don't think I will stay there again.

6/10 Okay

Verified traveller

Liked: Room comfort
Good location, overall satisfactory
Best feature is the location. Walking distance to many attractions. Also cheaper than some similar hotels. The room was spacious and comfortable. There was some noise from advertising in the street below during the day, but it stopped at night. Anyway, that comes with staying in the middle of a city. The cleanliness was satisfactory, but attention to detail lacking. A couple of the staff spoke english well, but most had limited or no english language skill. I was confused as to why they asked for money at check in as I prepaid the room, but eventually understood a key deposit is the policy. The included breakfast is reasonable.

4/10 Poor

JimGo, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
I was expecting something similar or better than what we have in the US but Holiday Inn is just a franchise name they use i guess. The room was gloomy, a quarter of a window, dirty carpet, rusty sink, it gave me a terrible feeling , especially after so many hours of flight from the US. Anyway based on this i would not recommend that hotel to anybody.

8/10 Good

Meri and Geoff W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very central
Holiday Inn Express, situated in Tianjin St is very central to everything and especially the public transport services. From here we were able to walk or catch the buses to all over Dalian. We enjoyed our day trips to Bingyugou Valley, the Polar Aquarium and to the many parks, Victory Square and other markets. Whilst the hotel only provides a map in Chinese, at a nearby bookstore, we purchase an english guide book of Dalian. The Hotel staff we very helpful and spoke enough English to answer our enquiries. We were able to exchange our Australian dollars for Chinese RMB at very competitive rates at the hotel. Breakfast (western/chinese) was included in the price and offered a large range of food to suit all tastes. Facilities at Holiday In Express were great, especially BBC news and an english movie channel. The only downside was being asked to pay an extra 120RMB per day on arrival for the extra person in our room. Overall, the hotel was brilliantly located.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DREADFUL
I think that this hotel was dreadful, I would not recommend this hotel or stay at ever again,

8/10 Good

Prasad J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Put all things together, this hotel worths every penny. Services are pretty good and friendly. Will book again.

10/10 Excellent

Sam, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time back, still good!!
Excellent location in the centre of Dalian for leisure or business. Really good size and very clean rooms. Will be going back next time.

10/10 Excellent

Shidakoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The great hotel @ Dalian
Good for everything. Confirm!!!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service
Excellent location just at the
Excellent location just at the corner of Shanghai Street and Tianjin street. many local street attractions when you step out of the hotel. Walking distance to Dalian Train station. Good friendly service and helpful staff who are english speaking. for first timers in Dalian, this is a good base

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Holiday Inn Express Dalian China
Excellent location in the heart of the city. A great assortment of food vendors ran from directly outside the hotel for a few city blocks. A great experience for those who want to try authentic local food. The hotel was dated and had a worn look but was clean and the location and the friendliness of the staff overcame this, especially when you consider the rate for the location.

8/10 Good

Anonymous

Liked: Cleanliness, room comfort
the price is right
A new hotel close to the center and railway station. Night food stalls right next to hotel. Tax will be added on the room price at check out.

8/10 Good

Star, Korea

Liked: Cleanliness, property conditions & facilities, room comfort
Comportable, convenient
The hotel is clean and comfortable. It seats in the center of the city, so it is comvenient to eating out and shopping. Within 200m, there are variey of shops, from department stores to street markets. The breakfast buffet is rather simple with chinese foods, together with bread & butter.

8/10 Good

Ivan, New York / Seoul

Liked: Cleanliness, room comfort
good for the price
Centrally located, not fancy, but very decent, nice big room, with nice design and views. Staff very nice and helpfull giving directions. Therewas a little conffussion regarding the hotel charge but it was solved by the staff. I recommend this hotel for the price, if you are in a budget.

10/10 Excellent

Phil, Abu Dhabi, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
The hotel is well located in central Dalian. Comfortable room (although the carpet was a bit shabby); nice bathroom. Very good value for money. Good selection for breakfast.

10/10 Excellent

Donald, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much Better than any Holiday Inn Express in the USA
This hotel is right downtown adjacent to a nice pedestrian mall that has a McDonald's and KFC if you want American fast food. It's also one block from historic Zhongshan Square, and just two blocks from a major department store. Nearby shopping otions include Gucci, Dior, and Louis Vuitton. Dalian's intriguing "Russian Street" is just a 5-minute walk away. My non-smoking room had a closet with sliding door, an extra long countertop with built-in curved desk and office chair, climate control, courtesy bar, fridge, room safe, loveseat, and firm queen-size bed. The bathroom had high-end touches like curved opaque glass that let in light by day or provided ambient lighting by night. An electric hot water pot was useful to brew complimentary tea/coffee or the gift package of teas presented upon arrival. Mis-labeled as a "continental breakfast", the free morning meal is actually a splendid full-blown Western+Chinese buffet featuring made-to-order dishes, juices, fresh fruits and more. The evening steak/seafood buffet is very inexpensive, yet includes such goodies as prime rib, abalone, and draft beer. This hotel also has a separate seafood restaurant on site that costs a bit more. Their courteous bi-lingual staff provided me with a customized list of high-end Dalian restaurants, and also arranged a day tour of the area. This thoroughly re-modeled hotel is nothing like the Holiday Inn Express outlets I've often stayed at in the States. I'd give it a big thumbs up.

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が古いですが、特に気になる事もありませんし、豪華なホテルを求めていないのであれば十分だと思います。中山広場に近いので、遊びや買い物に便利です。朝食も一般的な感じです。
Stayed 1 night in Feb 2024