Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth Australia

Very comfortable hotel

Posted 05-Jul-2014
Nice comfortable room with balconylooking over the river and sea. Excellent helpful staff I would recommend this hotel to anyone.
3 out of 5
Recommended
by Vinh from Australia

Hotel staff..

Posted 26-Apr-2014 on Hotels.com
I stayed on the 24th to 26th of this month.. 1st night was good and comfortable .. In the morning I went down level 4 to eat the breakfast buffer ..and was charge 873.000vnd for 2 person.. So we ate and paid them... I was sure.. I didn't have 2 paid for it ..because it was already included when I paid for my room.. So I went up stairs to my level 28 and told the girl at the desk about it... She said im not meant 2 pay for it... So she call downstairs .. And they return our money.. I'm not happy with the sevice.. It was so unprofessional and lack of staff training... I would not go back to this hotel as I felt I was ripped off..!!
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 21-Apr-2014 on Hotels.com
Brand new. Very clean. Very friendly and helpful staff. Very nice restaurant with one of the best breakfast buffet I ever had. Dinner very nice and affordable as well. Very nice view of Han river from hotel room. You should definitely stay in this hotel if you go Danang. However if you want to have beach holiday, then you need to look fo other beach hotels.
Comment from Hotel Management
28-Jun-2014 by Marketing Team, Hotel Management
Hi, Thank you for your great feedback! We are pleased to learn that you consider Novotel Danang Premier Han River to be of 'brand new', 'very clean' and 'friendly helpful staff' and you found our restaurant to have 'the best breakfast buffet' at 'affordable' price. The view from our room is also one of our unique selling points which you obviously have enjoyed during your stay. On behalf of all my team, I would like to extend our very best wishes and hope that we will have the pleasure of welcoming you back to the “Novotel” in the near future. Safe travels,
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 15-Apr-2014 on Hotels.com
Comment from Hotel Management
28-Jun-2014 by Marketing Team, Hotel Management
Dear guest, Thank you very much for rating 5 stars for our hotel. We look forward to welcoming you back at the Novotel Danang Premier Han River again in the future! Yours faithfully,
5 out of 5
Recommended
for Business Travellers
by Dick Schmitt from McLean, Virginia

Great new property!

Posted 22-Mar-2014 on Hotels.com
Big surprise was how good the food was at dinner. Kudos to the chef.
Comment from Hotel Management
31-May-2014 by Marketing Team, Hotel Management
Hello Dick Schmitt, Thank you for your recent review on Hotels.com! We truly appreciate you taking the time to detail your experience, and we are happy to hear that you have enjoyed the dinner. I have shared your valuable comments with our team. Once again, thank you for your valuable feedback, and we truly look forward to welcoming you again in the near future where we will do our best to exceed your expectations. Safe travels,
4 out of 5
Recommended
by Ryan Williams from USA

Posted 18-Mar-2014 on Hotels.com
I had experience with the manager in the buffet breakfast, when i saw him some vegetables goes rotten but he is so unprofessional, he seems not happy with me when he take the vegetables away and without apologies. This manager is so rude and highly unprofessional.
5 out of 5
Recommended
for Business Travellers
by Maria from New York

Absolutely amazing!

Posted 16-Mar-2014 on Hotels.com
Clean, comfortable, breathtaking view of the Han River. Everyone was friendly and helpful. The staff at The Square were great! This is a perfect hotel in every sense of the word. Highly recommend it!
Comment from Hotel Management
28-Jun-2014 by Marketing Team, Hotel Management
Dear Maria, Thank you very much for taking your time to review our hotel on Hotels.com! We're glad that you found our hotel recommendable, with the views, our staff and the restaurants. On behalf of our team, I'd like to thank you once again for the great review. We look forward to welcoming you here again soon. Best regards,
5 out of 5
Recommended
for Golf
by iCloud from taiwan

BEST HOTEL IN VIETNAM,excellent in service.

Posted 15-Mar-2014 on Hotels.com
If there is a ten star award given to any hotel, then Novotel Premier Han River is most deserving. From the airport pick up, to check in, to the entire duration of our stay to check out, everything went flawless and stress-free. Special credit should go to Mr. Le Van Dung, Front Office Manager and his staff. Mr. Dung made sure all our needs were met from the day we arrived to our goodbyes, promising to meet each other again. Our request for room change was arranged as if by magic. The entire staff at the executive lounge assisted us with our questions on geography, restaurant reservations, tailoring and made interesting conversations. Porters took care of our bags promptly and with a smile. Room service was highly efficient and offered the most delicious cuisine (Black King Fish with Caramel Sauce is to die for and Singapore Noodles a must try). The F&B Manager came bearing with a tray of fruits just because our request for freshly baked baguettes were delayed. The ladies who cleaned our rooms cleaned as if it were their own homes. You can smell the cleanliness and every corner was spotless. The hotel itself is magnificent with its majestic views from our balcony room and from the executive lounge. The hotel offered spacious comfort, and just like its staff, fluidity. We will definitely return to Novotel Danang.
5 out of 5
Recommended
for Everyone
by ivy from Paris, France

Novotel excellence was the saving grace

Posted 25-Feb-2014
Pros: the view from the 27th floor, the facilities, breakfast, the charming staff
Cons: More reasonably priced coach tours to tourist attractions outside Danang
Location: In Danang almost nothing in feb except muséums (Cham museum was Worth a visit). Beach was desserted and no reasonable restos and street stalls nearby
Wonderful view/ and great room and breakfast. Staff charming and helpful. Nothing negative about our hotel stay. Saving grace for a city (Danang) that had literally nothing to offer tourists in February. Out of town excursions were great but pricey.
5 out of 5
Recommended
for Everyone
by ivy from Paris, France

Novotel excellence was the saving grace

Posted 25-Feb-2014
Pros: the view from the 27th floor, the facilities, breakfast, the charming staff
Cons: More reasonably priced coach tours to tourist attractions outside Danang
Location: In Danang almost nothing in feb except muséums (Cham museum was Worth a visit). Beach was desserted and no reasonable restos and street stalls nearby
Wonderful view/ and great room and breakfast. Staff charming and helpful. Nothing negative about our hotel stay. Saving grace for a city (Danang) that had literally nothing to offer tourists in February. Out of town excursions were great but pricey.