Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
85% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 12-Jul-2015
Pros: Le confort de la chambre et la gentillesse du personnel à la réception.
Cons: Le petit déjeuner-buffet
Location: Hôtel à proximité du lac, et du marché de Dalat, à voir absolument.
Ayant déjà séjourné à deux reprises dans cet hôtel du temps où il s'appelait Empress Hôtel, j'avous avoir été déçu cette fois-ci par le manque d'organisation au petit déjeuner buffet, et par la qualité médiocre du buffet en lui-même, ainsi que par le manque de choix dans les plats proposés.
2 out of 5
by A verified traveller from Sydney, Australia

Nice location. Very old fashioned.

Posted 10-Feb-2015
Pros: Good location. Room obviously renovated some time in the past with new tiles over old raising the floor level so toilet bowl high, bend down to vanity
Cons: Management not custiomer focussed, like winding the clock back 10 years.
Location: Good location, close to Dalat markets.
So few customers they did not put on a buffet breakfast despite it being offered and paid for in the Expedia advert and confirmation for the hotel. When they were shown the ad they shrugged. Very much old Vietnamese standard of service. Manager parks car taking up several spaces outside the hotel making it a long and drawn out process fort taxis and other vehicles to turn around. Again typical.
2 out of 5
Recommended
for Couples
by Sergei from Санкт-Петербург

Отель со всем платным.

Posted 28-Nov-2014 on Hotels
Отель имеет расположение у озера. Сейчас идет ремонт. В номере все платно сейф, холодильник, вода. Обслуживание на завтраках никакое. Заказ транспорта или экскурсий из отеля плохой.
4 out of 5
Recommended
for Families
by A verified traveller

Goog location next to the lake.

Posted 21-Aug-2014 on Hotels
Stay was fine. Rooms looked a little worn and in need of updating - ie peeling paint in bathroom and tiles on floor knocked about. Breakfast room used chairs with stains on and table cloths with burn marks in. Taxi's did not know the Bluewater-previous name of hotel was the Empress if you need it.Staff very helpful and friendly. Felt like I had staff in the room every day though by putting up an extra bed, which hadn't been done before our arrival, or by trying to fix the TV aerial (turns out the satellite was down, but took 40 minutes of fiddling to recognise this and google to confirm, then the inroom safe battery ran low, so we were left without a safe for our stay. Location makes up for these things for us as the price was right.
3 out of 5
Recommended
for Everyone
by A verified traveller from 九州

ホテルの敷地から見える湖に向けての景色が素敵です。

Posted 18-Aug-2014
Pros: 部屋のいい雰囲気と部屋の窓からの景色
Cons: もっとスタッフが英語が上手だったらと思う。
Location: 歩くのが苦にならなかったらいいロケーションです。 でも市の中心部までは歩ける範囲。 昔の生活を見たい人達には市中心部の中の坂道 路地を歩くのもお勧め
多分冬は部屋は寒いと思う。 でも部屋の雰囲気はいいです。 スタッフも温かく接してくれました。 お勧めのホテルです。
4 out of 5
Recommended
for Everyone
by A verified traveller

Old but nice

Posted 05-Sep-2013
enjoying stay at express. It is an older place b ut view is great and beds are comfortable. Unlimited hot water in shower.
4 out of 5
Recommended
for Everyone
by A verified traveller

Old but nice

Posted 05-Sep-2013
enjoying stay at express. It is an older place b ut view is great and beds are comfortable. Unlimited hot water in shower.
Comment from Hotel Management
17-Jan-2015 by Nguyen Tuan Huy, Hotel Management
thank you vey much FYI, we are going to renovate the hotel , hope that next time you can see some beter change
3 out of 5
Recommended
for Couples
by Dominic from France

hotel rustique

Posted 20-Aug-2013 on Hotels
Hotel rustique mal voire pas insonorise, mais bien situé au bord du lac.
4 out of 5
Recommended
by RENO from TAIWAN

交通位置很好

Posted 04-Aug-2013 on Hotels
雖然設備有點舊,但是整體而言是OK的,且在湖旁邊而已
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 24-Apr-2013 on Hotels