Front of property – evening/night

Reviews of Agustos Cusco

3 out of 5
Agustos Cusco
Hipolito Unanue 155, Wanchaq, Cusco, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 17 out of 44 reviews" "
Rating 8 - Good. 21 out of 44 reviews" "
Rating 6 - Okay. 5 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Von

Stayed 1 night in Feb 2024

8/10 Good

Yanik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel offered great value for money. The property is not new, but maintained properly. The staff is extremely friendly and helpful. The breakfast is of limited but sufficinet variety with cheese meat, cheese and fruits as well as excellent juices. the neighborhood was quiet and felt safe, it is to be noted, that the property is not in the historic center of Cusco (Plaza Mayor), but you can reach this place for ca 10 Sol and all the tour operators pick you up in this hotel. I would stay there again.
Stayed 5 nights in Dec 2023
Response from Pamela on 8 Jan 2024
Dear Yanik:Thank you very much for sharing your comment, which is very important for us because it helps us and motivates us to continue providing a quality service. We are happy to know that you have had a pleasant stay at our hotel Agustos Cusco.We wish you to return soon!Best regards

8/10 Good

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beds are a bit hard for confort, personnel is really helpful and easy going! If you book an activity early in the morning don’t forget to tell the hotel staff because they lock you inside the hotel at night witch I think is REALLY unsafe in case of a fire or any other emergency.
Stayed 1 night in Nov 2023
Response from Pamela on 8 Nov 2023
Dear Isaac:First we want to thank you for taking the time to leave comments about your stay at our hotel.We are pleased to know that the facilities and service have been of your liking.We appreciate your feedback that helps us to improve and strive to provide a better service.Best regards

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Agustos Cusco hotel was perfectly adequate. However, I requested an airport pickup which didn't actually show until I called them directly and I overheard a "concha su madre" as I was hanging up). Moreover, the pick up was double the price of an uber, required cash and then tried to upcharge me by changing the listed price. The hotel should simply tell customers to request an Uber outside the airport. Another downside was that the hotel is a not particularly close to the main city center (perhaps 30 minute walk).
Stayed 4 nights in Nov 2022
Response from Pamela on 30 Nov 2022
Dear Alexander:Thank you very much for sharing your experience with other travelers!We are very happy that your stay was to your liking!We regret what happened, the transfer is a service provided by third parties, (we make the contact) we will take into account what is indicated because they help us to provide a better service.Best regards

10/10 Excellent

Ramin, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely phenomenal staff! Truly helpful! On the day when the trains towards Machu Picchu stopped running, they quickly found us an excellent driver! Clean! Comfortable! Relatively close to the airport. A pizza place (Marengo) nearby was really great. Would go back again next visit and will recommend to friends.
Stayed 2 nights in May 2022
Response from Pamela on 14 Jun 2022
Dear Ramin: Thank you very much for sharing your comment, which is very important for us because it helps us and motivates us to continue providing a quality service. We are happy to know that you have had a beautiful stay at our hotel Agustos Cusco. We wish you to return soon! Best regards,

8/10 Good

Verified traveller

Liked: Staff & service
We stayed here after our flight from Cusco to Lima was cancelled. We were looking for something cheap and close to the airport with decent reviews which is exactly what we found. Hotel staff was friendly and accommodating of our late check-in. The bed was a bit stiff and the toiletries were questionable (looked like the bottles were refilled and reused - luckily I bring my own), but other than that, a decent stay for the price.
Stayed 1 night in Dec 2019
Response from Pamela Onuma on 6 Dec 2019
Dear Guest: Thank you very much for choosing our hotel and for sharing your experience! Our staff will be happy for the recognition of their service. We regret that your stay was not of your complete satisfaction, we will take your comments into account as they help us to improve and provide a better service. We look forward to receiving you again in a next opportunity so you can enjoy a renewed experience! Best regards Pamela Onuma Reservation Department

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cusco stay
The hotel was clean and comfortable. It is a middle of the road place to stay. The location was on the edge of the city so we took a cab into the center of Cusco. The breakfast that was included was good. The staff was excellent and very accommodating. They were all helpful and very courteous.
Stayed 3 nights in Oct 2019
Response from Pamela Onuma on 22 Oct 2019
Dear Lynn: The most rewarding thing for us is knowing that your stay is unforgettable. Every day we strive to provide a better service with the quality that you deserve We hope you come back soon! Best regards

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, safe, clean hotel
I booked Hotel Agustos last minute because it was on the list of hotels that the tour company offers pickup from. The hotel exceeded my expectations for about $45/night. The rooms and bathrooms were way nicer, cleaner, and comfortable compared to other places I have stayed at in Peru. If you are coming from the US and expect a certain standard without paying through the nose, this is a great option. Hot Water: Yes, it works all day everyday. Water pressure is great. No issues whatsoever. Room & Bed: Comfortable, clean Heating: They gave me a free space heater for my stay, which was a god send, since it was winter in cusco. Location: Safe, but nothing amazing to walk to. About 10 min taxi ride (5 soles) to Plaza de Armas. Staff: Very friendly staff who helped me out with small things like calling taxis, tour guide, etc. Restaurant: Above average menu and professional waiters. Wi-Fi: Both hotel lobby and room had it. No problem with speed at all. Currency exchange: hotel lobby has it, with about the same exchange rate as in the bank. I usually don't write reviews, but wanted to write a review for this hotel as they made sure it was a comfortable stay for me.
Stayed 4 nights in Jun 2019
Response from Pamela Onuma on 12 Jul 2019
Dear Sanjeev: We want to thank you for choosing our hotel and sharing your wonderful experience. We are very happy that you had an incredible time, the most important thing for us is that our guests feel comfortable and at home. Every day we strive to provide a better service with the quality that you deserve. We hope you come back soon! Best regards.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I think this accommodation is over priced for the location.
Stayed 2 nights in May 2019
Response from Pamela Onuma on 17 Jun 2019
Dear Guest: Thank you so much for sharing your comment. We are 10 minutes away from the city center by car. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is just ok. What made it unforgettable are the staffs they went beyond my expectations. They are very friendly and giving all what they can to please the guest.
Stayed 4 nights in Apr 2019
Response from Pamela Onuma on 15 Apr 2019
Dear Guest: Thank so much for sharing your comments. We are glad to know you enjoyed our hotel. We will send your comment to our team, recognizing their effort and dedication. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Pamela Onuma on 3 Jan 2019
Dear Guest: Thank you very much for your rating! We are glad to know you enjoyed our hotel. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, confortable, friendly staff. We stayed here at beginning of tour, and last night. They stored our bags, offered s tea, breakfast included.
Stayed 1 night in Dec 2018
Response from Pamela Onuma on 3 Jan 2019
Dear Guest: Thank you very much for sharing your comments We are very happy that your experience has been good. The best way to help us is to recommend us. We hope you come back soon Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, clean. WiFi, restaurant, room service, hot shower. Really nice for a 3 star.
Stayed 2 nights in Aug 2018
Response from Pamela Onuma on 4 Sept 2018
Dear Guest: Thank you for your rating. We are very happy that your experience has been good. The best way to help us is to recommend us. We hope you come back soon! Best regards.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond
The people who work here make this a top notch experience. Everyone was kind, helpful, and went above and beyond to make our stay excellent. We needed a late check-in and cabs super early two mornings and they went above and beyond to accommodate us. Add to this that the hotel is stylish, super clean, and has a great breakfast that is included and it's a clear winner.
Stayed 4 nights in Aug 2018
Response from Pamela Onuma on 13 Aug 2018
Dear Denise: Thank you very much for sharing your comment, which is very important for us because it helps us and motivates us to continue providing a quality service. We are happy to know that you have had a pleasant stay at our hotel Agustos Cusco. We will send your comment to our team, recognizing their effort and dedication. The best way to help us is to recommend us. We hope you come back soon! Best Regards, Hotel Agustos Cusco.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice employees, delicious food and unexpensive. Also, far away from traffic.
Stayed 1 night in Jul 2018
Response from Pamela Onuma on 16 Jul 2018
Dear Guest: Thank you very much for sharing your comment, which is very important for us because it helps us and motivates us to continue providing a quality service. We will send your comment to our team, recognizing their effort and dedication. We are happy to know that you have had a pleasant stay at our hotel Agustos Cusco. We wish you to return soon! Best regards.

6/10 Okay

Rob, London

Liked: Cleanliness
Value for the price
Value hotel . Location a bit far away from town if only there for a short stay but a taxi only cost 6 pesos or 80p so can’t complain . Staff courteous and helpful
Stayed 2 nights in Nov 2017
Response from Pamela Onuma on 28 Nov 2017
Dear Rob: Thank you so much for choosing our hotel and thanks for sending your feedback. We are glad to know that your experience has been good. Best Regards Hotel Agustos

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent breakfast, attention, easy communication , very clean and comfy.
Stayed 4 nights in Jun 2017
Response from Agustos Cusco on 27 Jul 2017
Dear Mercedes: Thank so much for sharing your comments. We are glad to know you enjoyed our hotel. Best Regards,

4/10 Poor

David, Washington, DC

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Poor Condition, Good Service
The room was way too bright and loud. Also, none of the lights in the bathroom worked and it's fairly far from the tourist district. The front desk was very helpful though.
Response from Agustos Cusco on 2 Aug 2016
Dear David: Thank you for sharing your comment. It helps us to improve our service. Best Regards, Hotel Agustos Cusco

8/10 Good

Picapiedra, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Friendly staff and comfortable room. A little far from down town
Response from Hotel Agusto's Cusco on 4 Nov 2015
Dear Guest: Thank so much for sharing your comments. We are glad to know you enjoyed our hotel. Best Regards, Hotel Agusto's Cusco

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Far from Plaza de Armas
Hotel is just adequate, nothing more. I have nothing more to say.
Response from Hotel Agusto's Cusco on 4 Nov 2015
Dear Guest: Thanks for your comments. Best Regards, Hotel Agusto's Cusco

8/10 Good

Jeannie, Berkeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very friendly and helpful staff. 20 minutes walk from the main Plaza which is OK for the price.
Response from Agustos Cusco on 11 Oct 2014
Dear Guest: Thank you for your comments. We hope you come back soon.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Agustos Cusco vale sim a estadia
estadia em geral foi muito boa, o staf eh extremamente solícito e educado, o hotel foi reformado e o quarto é igual ao das fotos. O café da Manhã apresenta produtos de boa qualidade, mas é bem simples com poucas variedades
Stayed 4 nights in Aug 2023
Response from Pamela Onuma on 16 Aug 2023
Estimado Antonio, gracias por sus lindos comentarios!Estamos muy contentos que hayan disfrutado al máximo su estancia con nosotros y todo haya sido de su agrado!Piense en nosotros en su próxima visita a Cusco!Saludos cordiales

8/10 Good

Arthur

Liked: Staff & service, property conditions & facilities, room comfort
Good quality / price
Good staff Breakfast to improve The room can be cleaner Some room are noisy due to the street
Stayed 1 night in Sep 2022
Response from Pamela on 3 Oct 2022
Dear Arthur:We want to thank you for choosing our hotel and sharing your experience. We are pleased to know that the facilities and service have been of your liking.We appreciate your feedback that helps us to improve and strive to provide a better service.Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Uniek is de plaats van het hotel en goede kwaliteit van het personeel service gericht en attent. .
Stayed 6 nights in Dec 2019
Response from Pamela Onuma, Reservation Department on 14 Jan 2020
Dear Guest: Thank you so much for sharing your comments, we are glad to know that you have a wonderful time in our hotel! We will send your comment to our team, recognizing their effort and dedication. We hope you come back soon! Best regards

8/10 Good

Vanesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bueno y limpio !
Stayed 1 night in Apr 2019

8/10 Good

GLAUCIO RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento, boa localização, bom café da manhã, wi fi cai muito. Mas no geral, bom hotel
Stayed 3 nights in Oct 2018
Response from Pamela Onuma on 30 Oct 2018
Dear Glaucio: Thank so much for sharing your comments. We are glad to know you enjoyed our hotel. Best Regards

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atencion en general, tanto del personal en counter como el personal de apoyo, siempre pendientes. un poco alejado del centro
Stayed 2 nights in Jun 2018
Response from Pamela Onuma on 27 Jun 2018
Estimada Mónica: Muchas gracias por sus lindos comentarios! Para nosotros es muy importante saber que usted ha estado a gusto en nuestro hotel. Haremos llegar su comentario a nuestro equipo, reconociendo su esfuerzo y dedicación. Con respecto a la ubicación, nos encontramos a unos 10 min en auto del centro. Deseamos que retorne pronto! Saludos cordiales.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable, pero lejos del centro
Muy agradable, personal encantador, instalaciones muy buenas, y muy recomendable. La única pega es que está algo alejado del centro.
Stayed 1 night in Jun 2018
Response from Pamela Onuma on 6 Jun 2018
Estimado Antonio: Gracias por sus comentarios, nos alegra saber que nuestras instalaciones y el servicio brindado ha sido de su agrado. Con respecto a la ubicación estamos a 10 minutos en taxi de la plaza principal de Cusco. Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Staff & service
従業員の対応が非常に良い 朝食も非常に美味しく満足できるものでした夕食も滞在中すべてホテルで食べましたが美味しかったです
Stayed 2 nights in Feb 2018
Response from Pamela Onuma on 12 Feb 2018
Dear Guest: We want to thank you for choosing our hotel and sharing your wonderful experience. We are pleased to know that the facilities and service have been of your liking. Best regards.

8/10 Good

とし, 静岡 ジャパン

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員全てに満足
まだ初日で表面的な感想ですが 前にも書いたように従業員の態度がフレンドリーで好感が持てました 洗面所浴室も清潔でお湯のでもよく気持ちが良かったです
Stayed 1 night in Feb 2018
Response from Pamela Onuma on 7 Feb 2018
Dear Guest: Thank you so much for sharing your comments. We are glad to know that you have a wonderful time in our hotel. We will send your comment to our team, recognizing their effort and dedication. The best way to help us is to recommend us. We hope you come back soon! Best Regards, Hotel Agustos Cusco.

10/10 Excellent

PEDRO MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Recomendo este hotel, excelente atenção , limpo, funcionários muito prestativos e amáveles.
Stayed 3 nights in Jul 2017
Response from Agustos Cusco on 7 Aug 2017
Dear Pedro: We thank you for your nice comments. We are pleased to know that you have had a pleasant stay in our hotel and that the service of our staff met your expectations. Best regards. Hotel Agustos Cusco.

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen precio!
Habitaciones amplias. Un poco lejos del centro, pero de fácil acceso. Personal atento.
Stayed 1 night in Jul 2017
Response from Agustos Cusco on 27 Jul 2017
Estimado Huésped: Gracias por sus comentarios, nos alegra saber que nuestras instalaciones y el servicio brindado ha sido de su agrado. Con respecto a la ubicación estamos a 10 minutos en taxi de la plaza principal de Cusco. Saludos Cordiales, Hotel Agustos Cusco.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Agustos Cusco on 7 Aug 2017
Estimada Verónica: Le agradecemos su calificación. Nos alegra muchísimo que su experiencia haya sido buena. La mejor manera de ayudarnos es recomendarnos. Que tenga una excelente semana. Saludos cordiales. Hotel Agustos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
bUEN HOTEL UBICADO LEJOS DEL CENTRO
EL HOTEL ES BUENO Y EL SERVICIO EXCELENTE. UBICADO LEJOS DEL CENTRO EN ZONA FEA
Response from Hotel Agustos Cusco on 9 Mar 2017
Estimado Huésped: Gracias por sus comentarios, nos alegra saber que nuestras instalaciones y el servicio brindado ha sido de su agrado. Con respecto a la ubicación estamos a 10 minutos en taxi de la plaza principal de Cusco. Saludos Cordiales, Hotel Agustos Cusco

8/10 Good

Enrique Manuel

Liked: Cleanliness, staff & service, room comfort
EL HOTEL ES BUENO Y EL PERSONAL EXELENTE. PERO ESTA MUY ALEJADO DEL CENTRO EN UNA ZONA FEA.HAY QUE USAR TAXI
Response from General Manager on 14 Oct 2016
Estimado Huésped: Muchas gracias por sus comentarios. Con respecto a la distancia, estamos a 10 minutos en taxi para llegar a la plaza principal. Los taxis tienen un costo aproximado de 5 soles. Estamos cerca al aeropuerto y al centro comercial más importante de la zona. Saludos Cordiales, Celia Mallcco León. Hotel Agustos Cusco.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel se encuentra lejos del centro
Para ir al hotel hay que manejarse en taxi. Queda muy lejos del centro y se tarda mucho en llegar ya que hay mucho trafico.
Response from Hotel Agustos Cusco on 9 Mar 2017
Estimado Anonymous: Gracias por su comentario. Estamos a 10 minutos en Taxi, lamentamos que haya viajado durante el trafico. Saludos Cordiales, Hotel Agustos Cusco.

8/10 Good

luis, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente servicio y personal
nos gusto mucho como nos trataron, puedne mejorar un poco la limpieza del lugar y el un restaurante urge.
Response from Hotel Agustos Cusco on 9 Mar 2017
Estimado Luis: Gracias por enviar tu apreciación. Nuestro desayuno esta servido desde las 5 de la mañana hasta las 09 de la mañana. Como recomendación para sus futuros viajes por favor consulte los horarios de comidas. Saludos, Hotel Agustos Cusco.

8/10 Good

Ze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Ze: Thank you so much. Best Regards, Hotel Agustos Cusco

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Ze: Thank you so much. Best Regards, Hotel Agustos Cusco

8/10 Good

Felipe, Asuncion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Muy bonito el Hotel lastimosamente está lejos del centro mismo de la ciudad y esto dificulta salir a la noche ... El personal es excelente ... Muy buena gente ...
Response from Agustos Cusco on 9 Jan 2016
Estimado Huésped, muchas gracias por tomarse el tiempo de escribir y compartir su comentario. La distancia es de 10 minutos en taxi, si bien es cierto no estamos cerca al centro pero taxis pueden llevarlos a un costo muy barato. Nuestro personal brinda una atención muy cordial y el confort de nuestras habitaciones hacen que la experiencia en nuestro hotel sea placentera. Esperamos pronto pueda retornar. Saludos Cordiales, Hotel Agusto's Cusco

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel agradable, para recomendar
Ubicado lejos de la plaza de Armas y cerca del aeropuerto, el personal de excelente trato, la habitación con las comodidades que están acorde al precio. Lugar tranquilo para descansar sin ruidos externos, buena conexion a internet en la sala, en las habitaciones fue de difícil acceso.
Response from Hotel Agusto's Cusco on 7 Nov 2015
Estimado Huésped: Muchas gracias por compartir su comentario. Estamos muy felices de saber que nuestro hotel ha sido de su agrado. Con respecto al Wifi, ya contamos con wifi gratis en todas nuestras habitaciones. Esperamos que retorne pronto. Saludos Cordiales, Hotel Agusto's Cusco

6/10 Okay

João, Porto Alegre-Brasil

Liked: Cleanliness, staff & service
Hotel honesto.
Boa estadia em hotel honesto, com pessoal muito atencioso e educado. Voltaria a hospedar-me, certamente.A
Response from Agustos Cusco on 9 Jan 2016
Caro João, obrigada pelo seus coméntarios. Nós gostaríamos muito de poder hospedarlo novamente. Volte em breve. Atenciosamente, Hotel Agusto's Cusco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Feliz , tranquila , armoniosa
Excelente trato del personal del hotel , sobre todo del restaurante
Response from Hotel Agusto's Cusco on 5 Nov 2015
Estimado huésped: Gracias por tomarse el tiempo de compartir su comentario con muchos viajeros. Contamos con un personal atento y listo a ayudar a todos nuestros huéspedes. Esperamos que retorne pronto. Saludos Cordiales, Hotel Agusto's Cusco