Premium Room, 1 Queen Bed, Accessible | Private kitchen | Fridge, microwave, stovetop, freezer
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Reviews of InTown Suites Extended Stay - Atlanta Cumming

2 out of 5
InTown Suites Extended Stay - Atlanta Cumming
555 Lake Center Pkwy, Cumming, GA

Reviews

5.6
Rating 10 - Excellent. 29 out of 266 reviews" "
Rating 8 - Good. 59 out of 266 reviews" "
Rating 6 - Okay. 61 out of 266 reviews" "
Rating 4 - Poor. 60 out of 266 reviews" "
Rating 2 - Terrible. 57 out of 266 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and manager was polite and accommodating.
Stayed 7 nights in Nov 2023

10/10 Excellent

Marcel

Stayed 7 nights in Sep 2023

8/10 Good

Ronald

Stayed 7 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were nasty they only give u one roll of toilet paper one towel for all week
Stayed 7 nights in May 2021

6/10 Okay

glen

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2020

2/10 Terrible

REFougeray, Cumming, GA

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is dated, in need of upgrading, electrical problems, door entrance problems no cleaning service but once per week and thst was to just change the sheets, I have to maintain and empty trash. Never would I stay here again, no natter what the price
Stayed 11 nights in Dec 2020

2/10 Terrible

Mehmood

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
I checked in at 11.00 PM, got the key from the security guard, the room was very dirty, had a lot of insects with a broken bed. Paid but didn't stay.
Stayed 2 nights in Oct 2020

2/10 Terrible

Jillian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guests Beware
This location is the worst I’ve stayed in by far. The late check in was the most awkward and unprofessional experience. When checking in we were greeted by a chain smoking keeper in room 101. He handed us keys and invited us into his hotel room which was clearly where he lived. Once he handed us keys we headed upstairs only to be watched by the keeper the whole time. We entered what was suppose to be a non smoking room. It was not. The bed feels like hulk himself slept here and perhaps had a few encounters which caused the bed to cave in on both sides. Not to mention the sounds it makes would make a nun nervous. The AC unit did not work- after many attempts, we gave up and fell asleep on the mattress of despair. The bathroom was basic, but lacked any form of soap, shampoo, conditioner or otherwise. Beyond the shawty repair work and gas canister accompanying the use of the overhead microwave- I have to say this is overall the worst hotel stay I’ve ever stayed in. If you are in the mood for highway robbery, I fully recommend.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Wasn’t able to check in. Arrived after 7 and nobody was there
Stayed 1 night in Sep 2020

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
THe overall dated furnishings were a bit of concern in certain areas especially.There were bugs on most everything.The absence of condiments bothered my wife (she loves her coffee, in the morning).Most motels we have stayed at for the most part have complimentary bar of soap.I can say the location is great, places and things are in a couple of minutes.
Stayed 1 night in Aug 2020

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

4/10 Poor

Gladstone

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
The facility is dirty and unkept... I stayed here for business and the front desk was closed after 7pm. If you arrive late there is not an option to check in until the next morning. People are suspect here also keep an eye on your belongings!
Stayed 7 nights in Mar 2020

6/10 Okay

David

Business traveller
Disliked: Cleanliness
Not good not bad fair at best
They are renovating the first floor maybe they will do the Second floor after. Old carpet and room smelled like smoke. Shower valve leaked. Old style microwave without turntable.
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020

6/10 Okay

Michael

Smoking' in the rooms snd can smell through vents
Stayed 7 nights in Mar 2020

6/10 Okay

Michael

Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, but smoke smelling rooms and mediocre mattresses.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 7 nights in Mar 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

4/10 Poor

Amarillys

Business traveller
Disliked: Staff & service
When you make the reservations they need to specify clearly that you can’t check in after seven so I was billed for a night that I couldn’t stay there
Stayed 2 nights in Feb 2020

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

6/10 Okay

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Math ain't adding up
They charge different amounts every week and from what it says on app
Stayed 7 nights in Dec 2019

8/10 Good

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
It's a value buy
It's the best value Northeast of Atlanta
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We looked at the rooms before check in and decided to not stay
Stayed 1 night in Oct 2019

2/10 Terrible

Eugenia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

2/10 Terrible

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There were no other hotels available. I knew this may not be desirable but it was nasty.
Stayed 1 night in Oct 2019

10/10 Excellent

Bones, Kissimmee FL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay, and liked it so much I plan on returning. I don’t think I could say anything better about a place, than my wanting to stay once more there.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Mark

Business traveller
Liked: Staff & service, room comfort
Stayed 7 nights in Aug 2019

6/10 Okay

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Anthony

Travelled with family
Disliked: Property conditions & facilities
In town suites Cumming GA
This hotel is not a clean hotel, it is old and run down. They are just starting renovations so maybe improvements will come in the future. Its fine for blue collar workers but not for family at all.
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2019

2/10 Terrible

joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't clean. Found an liquar bottle under the bed. Bathroom was dirty
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and location area it's was clean 😁😂😊😘😁😊😊😘
Stayed 7 nights in Jun 2019

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never given a bad review, but this one can’t be overlooked. It was suppose to be a non smoking room, but it smelled so bad. The bedspreads had cigarette holes in them. The furniture was in bad shape. The office was closed when we got there, so there was no one to talk to. We were suppose to stay 2 nights, but left first thing the next morning. Absolutely the worst place I’ve ever seen
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Bryan, Cleveland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont do it.
Crap Hole
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Check in it’s the long enough for people coming form out of town.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

Dawn

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Mar 2019