Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
by Jean from Minnesota

Would not sttay again

Posted 23-May-2014 on Hotels.com
We arrived a few hours before check in time and were told to "come back at 3". Luckily we had a car to store our luggage. Upon return the reception staff still were not very friendly. We noted that our room did not have any soap. We asked the housekeeping staff who was cleaning another room and they stated that "we are waiting for a shipment". Later that day I did go down to the front desk and they gave me a small bar of soap. There were no black out curtains in the room, so sleeping a little later in the morning was not an option. Also the carpet in the room was worn and dirty - spots of dirt!
2 out of 5
Recommended
by A verified traveller

Room not what was booked

Posted 23-Apr-2014 on Hotels.com
The lake view consisted of a view of the roof of the breakfast room. Not even sure how it would be physically possible to have a lake view from the hotel!
5 out of 5
Recommended
for Getaway With Friends
by John from London

Posted 19-Apr-2014 on Hotels.com
Very friendly staff, was upgraded free of charge. Will be back
5 out of 5
Recommended
by Andy from Aberdeen

Excellent traditional hotel

Posted 12-Mar-2014 on Hotels.com
Great welcoming hotel located in the very centre of Keswick. Both comfortable and traditional including its own lounge and restaurant. Also plenty of other places to eat and drink nearby. Free wi-fi in the bedrooms and a lift to all floors. Many nearby attractions in the town itself including museums, parks, a cinema, theatre, many shops and cafes. Also the surrounding countryside of the North Lakes area. Including walks plus boat trips with Derwentwater only 10-15 minutes walk away. Very good place to chill out and relax as well.
5 out of 5
Recommended
by pat from newcastle

clean warm room with proper windows that open

Posted 07-Feb-2014 on Hotels.com
lovely hotel-central. very comfortable room. wifi etc
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Yes!

Posted 01-Nov-2013 on Hotels.com
i would stay again!
4 out of 5
Recommended
for Everyone
by James from west mids

Decent budget option

Posted 28-Sep-2013
Yes the rooms are looking a little tired but actually I enjoyed my stay..good sleep, good breakfast and rooms were clean..would happily stay there again.
5 out of 5
Recommended
for Personal Event
by Neil from Keswick, Lake District

Excellent service

Posted 08-Sep-2013 on Hotels.com
The Hotel staff were very friendly and service was very efficient. The Hotel is centrally located on the main street, close to all the local pubs and shops etc.
3 out of 5
Recommended
by noel from northern ireland

Posted 07-Sep-2013 on Hotels.com
decent hotel for the price would stay again
4 out of 5
Recommended
for Everyone
by Lee from Middlesbrough

Excellent value for money

Posted 23-Aug-2013
Cons: Heating needs to be on in summer for guests who want it on.
Stayed here for 1 night as I wanted to walk round Derwent Water. On arrival the receptionist was very welcoming and professional. Booked a single room but got a double. Room was spacious and comfortable with a very comfy bed, flat screen tv, tea/coffee facilities. Good size modern bathroom with bath and shower (powerful). Breakfast excellent with good choice of cereal, fruit, yogurt, then either a full English or kippers etc. Breakfast room was well presented. Can't comment on evening meal as I ate out. Only one criticism - although the hotel has central heating, it wasn't on!! I didn't complain as only staying one night, but even though it was August, I would have liked to be nice and warm in bed. Will be returning to Keswick next summer and will definitely be staying at the Queens!!