Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Glasgow

Could not fault the place

Posted 26-May-2015
Pros: Staff and gym/pool
Cons: I couldn't really fault the hotel on anything.
Location: Keswick within 20 mins with great pubs and bats as well as Derwent Water to get out on a lake. Pitch and Putt is fun too!
Very accessible given location beside M6 but you can be in the beautiful surroundings of the Lake District and Keswick within 20 minutes. Staff very helpful and even got me a surprised cake for my birthday which was nice if a tad embarrasing! Would definitely go back, gym, pool and spa facilities were excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean and modern room

Posted 10-May-2015
Very clean, modern room with everything you need on a trip good fast Wi-Fi. Interesting and filling breakfast with good conference facilities
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Reading

One night stay with my wife.

Posted 05-May-2015
Room was nice but sadly didn't have a king size bed or fresh milk as promised in the hotel description. Food in the restaurant was a bit bland and didn't think it was worth the cost. The spa was ok.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Apr-2015
We used this hotel en route to our holiday in Scotland and the whole family found it very comfortable
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel great facilities

Posted 25-Feb-2015
Pros: The staff were helpful and pleasant. Room was spacious. Food was good.
My experience was a pleasant one. Found the hotel staff to be very helpful and pleasant.
4 out of 5
Recommended
for Families
by david

This traveller left a rating score only Posted 23-Feb-2015 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveller

Definitely would return.

Posted 27-Jan-2015 on Hotels.com
The hotel facilities were excellent. The staff were friendly and helpful. Spa area was tranquil, modern and clean. The pool area was noisy with excited families. Definitely would return.
5 out of 5
Recommended
for Families
by Janefrom Chester

Id definitely recommend!!

Posted 06-Jan-2015 on Hotels.com
Overall we had a fantastic time at this hotel. We went with our 21 month old daughter and all three of us had a fantastic time. The hotel is beautiful. The lobby, bar and restaurant are lovely and comfortable to sit and relax. The spa and swimming pool facilities were fantastic, I was particularly impressed with the dressing rooms. The bedroom was nice, the only issue was the bed was terribly warm. The restaurant was absolutely fantastic. It's expensive but 100% worth it. The steaks we had were honestly the best I've ever eaten. The only negative remark I have to make is that the staff could have been a bit more attentive and friendly. With the exception of one or two the staff seemed more interested in chatting amongst themselves than their customers. However, the staff in the spa were extremely friendly and took the time to stop and chat to our daughter. Again an overall excellent stay. To any potential customers, I'd definitely recommend. The
4 out of 5
Recommended
for Families
by Mfrom Otley

Xmas stay

Posted 02-Jan-2015 on Hotels.com
We enjoyed our family stay and the location was very good to stroll in to Penrith or visit the lakes, the swimming pool, jacuzzi and steam rooms were very good. The restaurant was very expensive for evening meals although breakfast was good.
3 out of 5
Recommended
for Couples
by michellefrom Tyne and Wear

Clean and comfortable

Posted 01-Jan-2015 on Hotels.com
Room was clean and comfortable although a little dated staff were helpful and friendly