Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom perthshire

Short family break

Posted 24-Oct-2014
We all really enjoyed our stay. Staff were superb. Food was beautiful & the children enjoyed the swimming pool although I don't think some of the other swimmers enjoyed children interrupting their length swimming! The room was a little small and storage was not quite enough for a family of 4 but honestly, I loved this hotel & we are definitely going back.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 23-Oct-2014 on Hotels.com
2 out of 5
Recommended
for Personal Event
by Jeremyfrom London

Spa hotel but little sleep

Posted 22-Oct-2014 on Hotels.com
On the positive side, the hotel staff were very friendly and helpful. However, the rooms offered little sound protection and the doors to the rooms tended to slam shut. I was there on a Friday and Saturday night - and both nights they had a coach load of sports teams staying (the Friday night was a rugby team). And these people walked in and out of each others' rooms until the early morning with doors slamming shut and people chatting in the corridor. And the room service crew arrive at 8.30am and start cleaning with the music on in the rooms they are cleaning. So, I would not recommend a weekend night stay if your hope is to have a peaceful and undisturbed sleep.
3 out of 5
Recommended
for Families
by Paul

This traveller left a rating score only Posted 22-Oct-2014 on Hotels.com
3 out of 5
Recommended
for Couples
by A verified traveller

Terrible 'service' in the restaurant - Room okay

Posted 21-Oct-2014 on Hotels.com
Had the worst service in the restaurant, meal took forever & needed to ping staff for attention every time something was needed (whether it was a napkin or to order dessert). Room was okay, hotel lounge & spa were lovely.
5 out of 5
Recommended
for Business Travellers
by Dominic Mfrom East Haddon

Convenient and Comfortable

Posted 09-Oct-2014 on Hotels.com
I stayed for 2 nights in early October 2014 - the staff were unfailingly polite and helpful, the hotel was well appointed and my room was as I was expecting, bonus was Sky Sports in the room including the F1 channel! I had room service one evening and it was promptly delivered and better than the average room service fare offered by hotels. I would happily stay here again if I am in the area.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Somerset

Good hotel, and convenient to the motorway

Posted 15-Sep-2014
Pros: Ease of access from the motorway, but still very quiet and comfortable
A last minute reservation on a room only basis. Easy to find and easy access to the North Lakes area of the Lake District.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom E

Very good

Posted 10-Sep-2014
This was an impromptu stay for a family crisis but in the end we would consider staying for a visit to the lakes
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hampshire

Easy to find and everything under one roof.

Posted 08-Sep-2014
Pros: The position, offered a real restful break without going miles out of your way.
Cons: The room doors really need to be looked at so they don't have such a strong closing mechanism That they slam shut!! Was really bad.
Location: All we needed was there did not go out.
Comfortable, rooms spacious, contain all things needed when taking a break on a journey! Food good though not a wow factor! Staff excellent, attentive but not overly. Sadly the noise of banging doors spoilt our rest! There was a constant banging one after another! None of them close quietly,, they slam! A very handy hotel for breaking your journey.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom oldham

Relaxing ambience perfect for a break

Posted 08-Sep-2014
Pros: Everything
Cons: Pillows but I'm very fussy anyway
Location: Penrith was very good, plenty to see and do, and the Lake District speaks for itself anyway, words don't do it justice when you can find them
Enjoyed the whole visit, nothing too much trouble. Very pleasant staff and cleanliness second to none. The hotel and staff will make sure you enjoy yourself whatever your reason for staying. Complimentary items of high quality also which was a nice surprise. Would recommend to anyone, families couples or groups wanting to relax