Terrace/patio

Reviews of North Lakes Hotel And Spa

4 out of 5
North Lakes Hotel And Spa
Ullswater Road, Penrith, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 730 reviews" "
Rating 8 - Good. 249 out of 730 reviews" "
Rating 6 - Okay. 64 out of 730 reviews" "
Rating 4 - Poor. 28 out of 730 reviews" "
Rating 2 - Terrible. 12 out of 730 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous staff! Every interaction was good - excellent. Would recommend. Only downside some of the carpets have seen better days.
Stayed 1 night in Mar 2024

6/10 Okay

Marie

Travelled with partner
Property was very clean. Didn’t expect hotel to be close to housing estate. But that’s just my opinion. The shower in the room was awful. Hardly any power.
Stayed 1 night in Mar 2024
Response from Chris Rowe - Head of Guest Experience on 20 Mar 2024
Hi Marie,Thank you for taking the time to provide feedback on your recent stay with us.I will share your comments with the team, and hope that we may one day welcome you back.Kind RegardsChris

8/10 Good

Jason

Liked: Cleanliness
Limited dinning
Stayed 2 nights in Mar 2024
Response from Chris Rowe - Head of Guest Experience on 20 Mar 2024
Hi Jason,Thank you for your feedback regarding your recent stay with us, I hope that it was an enjoyable one and that we will see you again soon.Kind RegardsChris

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay, would definitely go back.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked in for one night and had phoned the week before to request a twin room and add the spa on to our booking. Initially given a double but Grace on reception changed it immediately and gave us complimentary spa access as the systems were down. Used the bar to eat and the kitchen were very accommodating to our dietary requirements. Comfortable, uniquely decorated rooms with some lovely features- I particularly liked the milk machines on each floor and the lovely little touches in each room. Robes and slippers provided and usb charging points next to the beds.
Stayed 1 night in Jan 2024
Response from Andrew Guest Service Manager on 27 Jan 2024
Dear Patricia,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Lovely size room, all incredibly clean and lovely cosy feel to the place.
Stayed 1 night in Nov 2023
Response from Andrew Guest Service Manager on 17 Dec 2023
Dear Ross,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

4/10 Poor

Martin

Stayed 1 night in Dec 2023

8/10 Good

Nicky

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent
The hotel overall is quite good. The bar service is far too slow. Pillows are really uncomfortable in my view. Shower very good. Meal decent, but expensive, as is the drinks.
Stayed 1 night in Dec 2023
Response from Andrew Guest Service Manager on 10 Dec 2023
Dear NickyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager.

4/10 Poor

Roxanne

Stayed 1 night in Nov 2023
Response from Andrew Guest Service Manager on 26 Dec 2023
Dear Roxanne,I am sorry to see that your recent stay with us wasn’t the most positive one.Whilst I wish you had a better experience; we will continue and strive to improve to ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsAndrewGuest Services Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel.
2nd time we have stayed and will definitely be back. Everything was perfect, can't fault it.
Stayed 1 night in Nov 2023
Response from Andrew Guest Service Manager on 24 Nov 2023
Dear Traveler,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was a very relaxing and enjoyable stay. We would certainly stay again.
Stayed 1 night in Nov 2023
Response from Andrew Guest Service Manager on 24 Nov 2023
Dear Linda,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel and the facilities were excellent. The room very clean modern and well kept with housekeeping every day ( we stayed for 3 day break). Breakfast was also excellent with a wide variety of cooked and continental options, very tasty. Getting onto and off from M6 north/southbound was a breeze as just off motorway but where thr hotel olaced is very quiet snd you cannot hear traffic. We were on 3rd floor. Also the travel to and from local sightseeing places really easy to navigate. Prices were good for this time of year so happy. Only wee comment I would make is that we dined in the hotel restaurant thecfirst night. Felt that it was a little pricey and limited menu, but what we did have (the fish) was lovely.
Stayed 3 nights in Nov 2023
Response from Andrew Guest Service Manager on 24 Nov 2023
Dear Maureen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Real hidden gem. Loved the refillable water and milk replacing plastic bottles
Stayed 5 nights in Nov 2023

6/10 Okay

Yvonne

Stayed 1 night in Nov 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay close to the Lakes
Very comfortable second stay for business at this hotel. The hotel is always busy with people using the spa and sport facilities, and also users of the bar and restaurant, which demonstrate its popularity. Comfortable rooms with all facilities. My only problem this time was a shower that wouldn't stay turned on. The breakfast, if not included, seems quite expensive but is very nice and the staff providing at table service are fantastic. A great place to stay while breaking from a longer journey or before exploring the Lake District.
Stayed 5 nights in Nov 2023
Response from Andrew Guest Service Manager on 19 Nov 2023
Dear PeterThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay near Lake District
Excellent stay at the North Lakes hotel, which was very well situated for where I was working. The hotel was tidy and equipped with all the expected conveniences. Breakfast was excellent and very personal service. My two disappointments were poor wireless coverage in my room and the TV would misbehave, but these were minor inconveniences.
Stayed 4 nights in Oct 2023
Response from Andrew Guest Service Manager on 19 Nov 2023
Dear PeterThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

nigel

Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2023
Response from Andrew Guest Service Manager on 1 Nov 2023
Dear Edward,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the staff was outstanding everyone was so friendly and helpful. Our room was clean, comfortable lovely bed. Loved the little milk bottles and the fresh milk machine. Dinner and breakfast options were very good and the food fantastic. We shall be back.
Stayed 1 night in Oct 2023
Response from Andrew Guest Service Manager on 14 Oct 2023
Dear JaniceThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsAndrewGuest Services Manager

10/10 Excellent

Sonia

Stayed 1 night in Oct 2023

8/10 Good

MAE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked our hotel room & the facilities,especially the pool & spa pool/jacuzzi, which we utilised! However, unfortunately there was only 1 jacuzzi & one main swimming pool, and so jacuzzi got busy at certain times in the morning etc. Breakfast was okay; eggs were served warm/ cold & not hot etc. also apparently we had to book when it really wasn’t busy, so almost didn’t make any sense because it was like where is everyone?! We were told had to book…
Stayed 2 nights in Aug 2023

10/10 Excellent

Dom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful and the decor was lovely The pillows in the room were very soft however and a bit uncomfortable
Stayed 2 nights in Sep 2023
Response from Andrew Guest Service Manager on 1 Oct 2023
Dear DomThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

8/10 Good

Samantha

Stayed 2 nights in Sep 2023

10/10 Excellent

mor

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Very nice spa hotel, with pool And sauna and jacuzzi , but the room wasn’t very clean, and there was food left in the fridge from the previous guest. Also the restaurant is pricey unjustly for my opinion
Stayed 1 night in Aug 2023
Response from Andrew Guest Service Manager on 9 Sept 2023
Dear MorThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused by the condition of the room.I am pleased to hear in general you enjoyed your stay and made good use of our Spa facilities however I will share your comments with my team especially our housekeeping department to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsAndrewGuest Services Manager

10/10 Excellent

Tracy

Stayed 1 night in Sep 2023
Response from Chris - Head of Guest Experience on 9 Sept 2023
Hi Tracy,Many Thanks for the great rating following your stay with us. We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

8/10 Good

Miss E

Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 3 Sept 2023
Hi Miss E,Thank you for the rating, we hope you enjoyed your stay.Kind RegardsChris

6/10 Okay

Fraser

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 3 Sept 2023
Hi Fraser,Thank you for your review.Kind RegardsChris

8/10 Good

mignon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was very nice.
Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 3 Sept 2023
Hi Mignon,Thank you for your review and comments on the restaurant. I am pleased you had an enjoyable experience.We hope to welcome you back soon.Kind RegardsChris

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loveky but will eat elsewhere
Lovey hotel, great facilities however the menu is very limited and judging for what was being served, overly expensive. To add to this both meals apart from chips, were cold.
Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 3 Sept 2023
Hi George,Thank you for your feedback, I am pleased that your stay was enjoyable on the whole.I will share your comments with the team, and hope to see you again soon.Kind RegardsChris

6/10 Okay

Victoria

Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 3 Sept 2023
Thank you for your review.

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Impressive internal decor but let down by service & value for money. Won’t be returning anytime soon.
Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 3 Sept 2023
Hi Chris,I am sorry that we will not get the opportunity to welcome you back, but will use your comments to improve for future guests.Kind RegardsChris

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant from start to finish
Had gone to hotel with no expectations at all but left having had a great stay. Beautiful touches such as the White Company amenities, selections of tea/coffee in room and all other items provided in room of excellent quality. Had one small issue at the start of stay with sound coming through interconnecting door to room next door. When I brought to attention of receptionist I was changed to a different room straight away. Food and wine in restaurant was of superb quality. Gym and pool facilities great too. Overall fantastic stay and would certainly return.
Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 12 Aug 2023
Hi Gerard,Many thanks for taking the time to leave such a wonderful review of your stay. I am delighted your experience of the hotel was such a positive one.I will share your comments with the entire team, and we will hope to welcome you again very soon.Kind RegardsChrisHead of Guest Experience

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay with our 9 month old
Brilliant stay with our 9 month old. The staff couldn’t do enough to help us. The room was really spacious and ideal for our needs. The food in the restaurant was fab and the grounds are lovely. We would definitely stay again.
Stayed 2 nights in Aug 2023
Response from Chris - Head of Guest Experience on 11 Aug 2023
Hi Traveler,Thank you for your review, I am delighted we could make your stay such a wonderful experience.I will share your comments with the team and we will hope to welcome you back again in the future.Kind RegardsChrisHead of Guest Experience

10/10 Excellent

Pritpal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were lovely and attentive. The bedroom was clean. We booked a family room but found the bunk bed too small for our 10 year old. The bunk beds are suited for 8year olds and younger. The food in the restaurant was nice. The spa was clean and staff were nice.
Stayed 1 night in Aug 2023
Response from Chris - Head of Guest Experience on 11 Aug 2023
Hi Pritpal,Many Thanks for the great review, I am delighted you had such an enjoyable stay.I will share your comments with the team and hope to see you again soon.Kind RegardsChrisHead of Guest Experience

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff who are really helpful. Excellent pool facilities.
Stayed 2 nights in Jul 2023

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights, great helpful staff and a nice breakfast. Room was nice and very clean. Bathroom was also clean but a bit tired.
Stayed 2 nights in Jul 2023
Response from Philip Guest Service Manager on 10 Jul 2023
Dear Alastair,Thank you for taking the time to share your feedback with us, I was happy to read that you enjoyed your stay here with us.We hope to be able to welcome you back again soon.Kind regardsPhilip Guest Service Manager

10/10 Excellent

Maureen

Stayed 1 night in Jul 2023
Response from Philip Guest Service Manager on 10 Jul 2023
Dear Maureen,Thank you for your 5 star review.We hope to be able to welcome you back again in the future. Kind regardsPhilip Guest Service Manager

8/10 Good

Darren

Travelled with family, Travelled with partner
Some issues on check in they had us down for three rooms not the booked two. Some issues with room, items missing, such as items for spa, adequate tea coffee and other items. Toilet seat not secured and too small for toilet, missing clothes trying line over bath and poor water pressure for shower.
Stayed 2 nights in Jun 2023
Response from Philip Guest Service Manager on 10 Jul 2023
Dear Darren,Thank you for your feedback regarding your recent stay here with us.As you made your bookings via a 3rd party I would recommend that you get in touch with those companies that you made the bookings with to discuss, this is beyond the direct control of the hotel. As for the amenities that you required for your room, we are more than happy to supply anything extra that is required. I will also pass on your feedback to our maintenance team regarding the other issues you mention. Once again thank you for taking the time to share your feedback with us.Kind regardsPhilip Guest Service Manager.

8/10 Good

Xesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding day
We stayed for two nights as we attended a wedding, the hotel was ideal for families with the swimming pool. The rooms were clean and spacious so I'd definitely stay again.
Stayed 1 night in May 2023

8/10 Good

Rebecca

Liked: Staff & service
Stayed 3 nights in Apr 2023

6/10 Okay

Jayne

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Broken toilets seat and leaking tap. No one answered the phone when we tried to report then no one on reception a lot of the time.
Stayed 1 night in Feb 2023

8/10 Good

Jessica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very lovely place with great breakfast buffet
Stayed 2 nights in Feb 2023
Response from Chris - Head of Guest Experience on 21 Feb 2023
Hi Jessica,Thank you for your feedback, I am delighted you had an enjoyable stay. We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

10/10 Excellent

Paula

Stayed 1 night in Feb 2023
Response from Chris - Head of Guest Experience on 20 Feb 2023
Hi Paula,Thank you for the 10/10 rating! We hope to see you again soon.Kind RegardsChrisHead of Guest Experience

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Wait till you get inside.
To be honest, it didn't look much from the outside, however, the hotel is lovely inside with great facilities. Staff were very helpful and friendly. Food at the bar and in the restaurant was superb.
Stayed 1 night in Jan 2023
Response from Chris - Head of Guest Experience on 14 Jan 2023
Hi Jonathan,Many Thanks for your feedback following your recent stay with us, I am delighted your had such a wonderful experience.I will share your comments with the team and we will hope to welcome you back again very soon.Kind RegardsChrisHead of Guest Experience

2/10 Terrible

Pat

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Excellent!
My daughter and grandson stayed, they were very happy with their accommodations and would definitely recommend this hotel
Stayed 1 night in Dec 2022
Response from Philip Guest Service Manager on 11 Dec 2022
Dear TravelerThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsPhilipGuest Service Manager

8/10 Good

Jonathan

Stayed 1 night in Dec 2022
Response from Philip Guest Service Manager on 11 Dec 2022
Dear Jonathan,Thank you for your 4 star rating, we hope to be able to welcome you back again in the future. Kind regardsPhilip Guest Service Manager