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Reviews of Crown and Mitre Hotel

3 out of 5
Crown and Mitre Hotel
4 English Street, Carlisle, England

Reviews

8.4

Very good

Rating 10 - Excellent. 415 out of 999 reviews" "
Rating 8 - Good. 384 out of 999 reviews" "
Rating 6 - Okay. 116 out of 999 reviews" "
Rating 4 - Poor. 54 out of 999 reviews" "
Rating 2 - Terrible. 30 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely room in a good hotel centrally located.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff were brilliant
Stayed 1 night in Mar 2024

8/10 Good

Hannah mary

Travelled with family
Staff very friendly. Helped me in with my luggage,I didn’t want a room in the annexe even though the hotel was very busy they got me a room in the hotel which was lovely .my daughter and I had a lovely weekend and we will be returning in the summer. Regards Mrs mcnicholas
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This feels like a hotel from an age when things were smart and glamorous and this hotel retains that with great service, spotless rooms and is incredibly convenient. I was here on business and booked an extra night and will bring my wife back to enjoy the hotel and the surrounding area as soon as I can.
Stayed 1 night in Feb 2024

2/10 Terrible

Anthony

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were given the wrong tyoe room and no hot water. We have requested a refund ftom you plrade as this was a disgraceful hitel example...
Stayed 1 night in Mar 2024

4/10 Poor

Gerard

Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find right in the city centre
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel with parking included. Reasonably priced
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Robin

Liked: Amenities
Lovely hotel
Stayed 1 night in Jan 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Cathedral, shopping and dining options. Tastefully upgraded rooms and very good breakfast. Will certainly book again when back in Carlisle.
Stayed 2 nights in Jan 2024

6/10 Okay

Gaetano

Liked: Cleanliness, staff & service

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
A bit tired
Beautiful hotel needs updating. Chairs in bar need to be thrown out some of them. Bar area too cold to sit and relax. Art deco windows and staircase along with dining room provide beautiful focal points.
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
An absolute beautiful hotel. We were travelling through on our way to Scotland and just stayed the night. Staff were fab, cleans were big, clean and well equipped. Situated in the centre of the city for ase of shopping. Had dinner and food was very well priced and good portions. Breakfast was amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Travelled with group
Liked: Property conditions & facilities, room comfort
Super service location great high class of tradition hotel very pleasant 👏
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Really nice night at the Crown & Mitre lovely staff, only issue is the car park isnt very big and was full when we arrived, but other car parks very close by so not a massive issue.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel probably the best in Carlisle
Stayed 2 nights in Dec 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming place to stay in Carlisle
A well kept hotel in the centre of Carlisle close to everything. A grand building with character. A pleasant check-in, clean and comfortable room although the heat leakage out of the windows doesn’t bear thinking about. A bit of draught proofing would soon repay and keep the heating cost down? A good breakfast with plenty of choice was offered. There is a bar and the recently reopened pool was very much appreciated. Certainly a welcoming place to stay in Carlisle. I hope to return.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfiest bed I have slept in. It would of been nicer being in the main building rather than the annex.
Stayed 1 night in Dec 2023

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, nice ambience.
Stayed 1 night in Dec 2023

8/10 Good

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location right next to christmas market, ( very disappointing hardly any stalls, i read there was 4o chalets, I dont think there was even 10. Plenty shopping and lovely bars and restaurants. Hotel very grand and spacious and not badly priced for food and drinks.
Stayed 1 night in Dec 2023

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

ALLAN

Stayed 2 nights in Dec 2023

10/10 Excellent

ALLAN

Stayed 2 nights in Dec 2023

10/10 Excellent

jill

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Art deco building
Room was clean Rooms would benefit from a complimentary small bottle of water for the price Bar area quite cold not warm enough to want to stay to enjoy a drink
Stayed 1 night in Nov 2023

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with great staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Oluseun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building with beautiful windows. Window in room rattled quite a lot in the night. But told the staff on reception. Wouldn’t stop me staying there again though.
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Nov 2023

8/10 Good

Lauren

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our first issue was finding the car park. Yes it is small, but it's gated so very secure. The post code we were given, tried to take us down a pedestrian street. After 25 minutes, 3 circuits of Carlisles one way systems and instructions from the concierge, we finally made it. The parking directions could definitely be more clearer. The Edwardian features are noticeable from the moment you walk through the door. From the sweeping staircase, to the high ceilings, and large fireplaces. Our room was a nice size, more amenities than you need, aside from the pigeon sat on our window ledge, the room was quiet. The buffet breakfast had a nice selection, you are given your own pot of tea, or coffee and as the milk and sugar etc are provided on each table, there isn't very many people wander around, only those topping up their plate. My only complaints are that we booked a king-size room, which had 2 single beds pushed together, except one of the latches was broken and if you sat/ lay in the wrong place on the bed, the beds started to move apart and that's not great when it's 3am. There's a gap between the bed and the wall, which is just the right size to loose your pillows down. Lastly, the room looked very clean, carpet too, until I knealt on the carpet it black jeans and the fluff, dust and human hairs attached to shins of my jeans, it wasn't great at all.
Stayed 1 night in Nov 2023

8/10 Good

J

Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Beautiful Edwardian hotel unspoilt and more or less as originally built.Only the Staffs attire shattered the allusion but that’s not an issue .would definitely return. It was cosy and warm unusual for a very large old building. The evening meal was excellent we did not have breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Les

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Beautiful Edwardian hotel. Came for a graduation ceremony at the nearby catherdral. Perfect location as many connected events are held at the hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

William

Stayed 2 nights in Nov 2023

4/10 Poor

catherine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property would have been wonderful when it was built, but sadly it has not been properly maintained and definitely needs upgrading. Cellotape covering button on lift to secure. One window would not close in room, whivh we reported on a few occasions. Spoke to manager on checkout and he was unaware of this and did give us a partial refund. Food at breakfast was average but service was poor. Lots of staff fixing tables for lster service but not attentive to guests requests or needs. The hotel is very central and easy access to restaurants, bars and shops which is great, but i wouldn't choose to stay there again, unless it was refurbished
Stayed 3 nights in Oct 2023

10/10 Excellent

Eromosele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great facility. Perfection situated with wonderful staffs
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

10/10 Excellent

Gudmundur

Stayed 1 night in Nov 2023

2/10 Terrible

Danny

Disliked: Staff & service, property conditions & facilities
Horrendous
Parking was a nightmare, kids running around in bar who weren’t guests, lift didn’t work, TV didn’t work, room looked like it hadn’t been decorated since 1982, windows rotten through was locked in car park in the morning and had to ask reception to unlock gate. I would advise everyone to stay away from this hotel, truly awful
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with character in central location
Great location right in the centre of Carlisle, nice old character bulding.
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
First visit
Really good hotel, particularly clean. Will definitely stay again.
Stayed 1 night in Oct 2023

4/10 Poor

Terry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
On arrival we had to get the duty manager to fix the Tv. Then we had him check one of the beds which had a totally sprung mattress, later on we found the second bed which was similar and also very stained. We asked to be moved to another room only to be told that the hotel was full and that we could be moved the next day. We were moved the next day, however we were wakened at 7am with workmen moving and banging scaffolding just outside our bedroom window. My wife is presently sending an email to the General Manager. At no time was any compensation mentioned.
Stayed 2 nights in Nov 2023