Executive Suite, 1 King Bed, Non Smoking, View | Exterior

Reviews of Castle Green Hotel In Kendal, BW Premier Collection

4 out of 5
Castle Green Hotel In Kendal, BW Premier Collection
Castle Green Lane, Kendal, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 256 out of 462 reviews" "
Rating 8 - Good. 148 out of 462 reviews" "
Rating 6 - Okay. 42 out of 462 reviews" "
Rating 4 - Poor. 13 out of 462 reviews" "
Rating 2 - Terrible. 3 out of 462 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

millie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were lovely and friendly, rooms were clean and spacious! would definitely recommend x
Stayed 1 night in Feb 2024
Response from Robert Glashan on 11 Mar 2024
Many thanks, Millie for your feedback and hope to see you again in 2024.Kind regardsRobert GlashanGeneral Manager

6/10 Okay

Diane

Travelled with partner
Liked: Staff & service
Staff were friendly & helpful. Food at the hotel and on site pub was excellent. The hotel location is good with the town centre around 30 minutes walk. The pool area was uninspiring and access was limited. There was no availability for spa treatments during our stay. The room wasn’t cleaned properly. The lack of decent toiletries was disappointing and not what we expected in a 4 star hotel.
Stayed 3 nights in Dec 2023
Response from Robert Glashan on 1 Jan 2024
Many thanks, Diane, for your feedback which is greatly appreciated. Next time you visit, please go online and organise your treatment to avoid disappointment. We have 4 treatment rooms so booking is sensible. As part of our sustainability plan, we are moving, in early January, to large bottles of toiletries. Hopefully these will be more to your liking. Kind regardsRobert Glashan General manager

10/10 Excellent

Una

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and good quality hotel with very friendly staff. Would revisit this hotel if we return to Kendal. A very minor negative was the tiny bottle of shower gel supplied for two guests. We ended up buying some elsewhere. But that really was the only negative in a five day stay.
Stayed 5 nights in Dec 2023
Response from Robert Glashan on 28 Dec 2023
Many thanks for your review and delighted that you had a great time. As part of our sustainability plan, we reducing our dependency on single use plastic and moving to large wall mounted bottles of shower and body gel in the New Year.We look forward to seeing you again in 2024.Kind regardsRobert GlashanGeneral manager

8/10 Good

Gareth

Stayed 1 night in Dec 2023
Response from Robert Glashan on 22 Dec 2023
Many thanks for your feedback and hope to see you again in 2024kind regardsRobert GlashanGeneral Manager

10/10 Excellent

Janet

Stayed 1 night in Nov 2023
Response from Robert Glashan on 22 Dec 2023
Many thanks for your feedback and hope to see you again in 2024kind regardsRobert GlashanGeneral Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful hotel and fantastic staff, unfortunately the Pub and Restaurant Annabelle on the hotel grounds ( not the main hotel) is very expensive and the food is way below standard and I was gobsmacked with the packaged onions £4-50 and pepper sauce
Stayed 1 night in Nov 2023
Response from Robert Glashan on 24 Nov 2023
Thanks for your review. I'm afraid everything costs these days. If we made a loss, we would go out of business. Hope to see you againkind regardsRobert GlashanGeneral Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Robert Glashan on 24 Nov 2023
Thanks for your review. Hope to see you againkind regardsRobert GlashanGeneral Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robert Glashan on 10 Nov 2023
We are delighted that you enjoyed your stay and hope you will returnKind regardsRobert GlashanGeneral manager

8/10 Good

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay, the only thing I can bring up is it was like being at a night club being directly above the gym with the loud music.
Stayed 2 nights in Oct 2023
Response from Robert Glashan on 6 Nov 2023
Many thanks for your feedback Alex and apologies for the noiseHope to see you againKind regardsRobert GlashanGeneral manager

10/10 Excellent

Adrian

Stayed 1 night in Oct 2023
Response from Robert Glashan on 24 Nov 2023
Thanks for your review. Hope to see you againkind regardsRobert GlashanGeneral Manager

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful & cheery staff, efficient & welcoming. Clean & tidy spacious room with a very comfortable bed.
Stayed 1 night in Oct 2023
Response from Robert Glashan on 17 Oct 2023
Many thanks for your feedbackKind regardsRobert GlashanGeneral Manager

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Robert Glashan on 17 Oct 2023
Many thanks for your feedbackKind regardsRobert GlashanGeneral manager

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderfully friendly, accommodating staff. Delicious food, great bar and restaurant and pub next door. Convenient free parking right outside the door. Beautiful grounds. Beautiful large room with nice view. Would recommend this hotel highly.
Stayed 1 night in Sep 2023
Response from Robert Glashan on 11 Oct 2023
Many thanks for your review and we hope to have the pleasuring of looking after you againKind regardsRobert GlashanGeneral manager

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Robert Glashan on 11 Oct 2023
Many thanks for your review and we hope you will return in the futureKind regardsRobert GlashanGeneral manager

10/10 Excellent

Edward

Stayed 1 night in Sep 2023
Response from Robert Glashan on 11 Oct 2023
Many thanks for your review and we look forward to welcoming you backKind regardsRobert GlashanGeneral manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Robert Glashan on 4 Sept 2023
Many thanks for your review and hope to see you againKind regardsRobert GlashanGeneral manager

8/10 Good

Helen

Stayed 1 night in Aug 2023
Response from Robert Glashan on 11 Oct 2023
Many thanks for your review and we hope you will return.Kind regardsRobert GlashanGeneral manager

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023
Response from Robert Glashan on 26 Aug 2023
Many thanks for your review and we are delighted that you enjoyed your stay with us. Hope to see you again.Kind regardsRobert GlashanGeneral manager

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Robert Glashan on 11 Oct 2023
Many thanks for your review and we hope you will return in the futureKind regardsRobert GlashanGeneral manager

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel is ok, not the most modern in decor of overall hotel or rooms or even swimming facilities. Breakfast was a bit poor, not enough crossaint or fresh fruit etc each day, once they run out that’s it. Our room wasn’t very clean, dirty bathroom vent we had to show them & therefore didn’t work. Was fixed quickly. Spoons in room looked like they’d been wiped clean & not new clean ones. Staff generally fine. Prob not somewhere to stay again. Area itself is nice & pretty.
Stayed 5 nights in Aug 2023
Response from Robert Glashan on 18 Aug 2023
Thanks, Sarah, for your constructive feedback. Apologies for the disappointment. Plenty of fruit and croissants, perhaps we were refilling.I trust that you spoke to housekeeping to get the issues resolved. Our current yearly cleanliness score, according to our guests, is 93.5% so still room for improvement.Kind regardsRobert GlashanGeneral manager

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023
Response from Robert Glashan on 10 Aug 2023
Thanks Joseph, hope to see you againKind regardsRobert GlashanGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very polite and helpful staff.
Stayed 4 nights in Jul 2023
Response from Robert Glashan on 10 Aug 2023
Many thanks for your review, William, and we hope to see you againKind regardsRobert GlashanGeneral Manager

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, spa and food.
The hotel was beautiful and I especially noticed how warm and friendly the staff were. We made use of the Green Room spa, and would highly recommend it. The Greenhouse restaurant was a wonderful experience, the food was a very high standard and delicious.
Stayed 1 night in Jul 2023
Response from Robert Glashan on 25 Jul 2023
Many thanks for your review, Beverley and we hope to have the pleasure of welcoming you backKind regardsRobert GlashanGeneral Manager

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel set in beautiful gardens. Perfect location for driving around the lakes and close enough to walk into Kendal town for the pubs.
Stayed 2 nights in Jul 2023
Response from Robert Glashan on 24 Jul 2023
Many thanks for your review and hope to see you againKind regardsRobert GlashanGeneral Manager

10/10 Excellent

Ranvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Robert Glashan on 12 Jul 2023
Many thanks for your reviewKind regardsRobert GlashanGeneral Manager

10/10 Excellent

Suliman, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super helpful through our several days stay. .
Stayed 4 nights in Jul 2023
Response from Robert Glashan on 10 Jul 2023
Many thanks for your feedback and come and see us againKind regardsRobert GlashanGeneral Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay staff were very friendly and helpful the room was nice and quiet the breakfast was wonderful
Stayed 5 nights in Jun 2023
Response from Robert Glashan on 6 Jul 2023
Thanks for your review, Heather, much appreciated. We hope to welcoming you back soonKind regardsRobert GlashanGeneral Manager

8/10 Good

s

Business traveller
Liked: Cleanliness, staff & service
The hotel itself is beautiful my room was lovely staff were great especially the receptionist. However the hotel is not particularly friendly if you have health mobility issues. I got there after 8 so was in the overflow carpark which meant having to walk up a steep bank and then two flightsof stairs to get to the reception area dragging a case and lap top bag which was far from ideal and painful. Once in the hotel i was advised i was on second floor and there was no lift for my part at which point i could genuinely have cried at the thought of carrying my heavy case and lap top bag up another 2 flights of stairs. But the lovely receptionist could see i was struggling and she helped me carry my bags up and i was extremely grateful to her. So hotel is fab if your fit can get parked at the top outside reception and get a ground floor room if not its not so good.
Stayed 1 night in Jul 2023
Response from Robert Glashan on 6 Jul 2023
Many thanks for your feedback. I would have hope that you could have parked at the entrance using your disability badge. Next time, let us know and we will secure you a space and a bedroom on the ground floor near receptionKind regardsRobert GlashanGeneral Manager

10/10 Excellent

Joanne

Stayed 1 night in Jul 2023
Response from Robert Glashan on 5 Jul 2023
Many thanks for your review and we hope that you will return!Kind regardsRobert GlashanGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake District Hidden Gem
Lovely hotel with fantastic staff and great amenities. Will definitely be back!!
Stayed 1 night in Jun 2023
Response from Robert Glashan on 5 Jul 2023
Thanks for your review and we look forward to welcoming you back.Kind regardsRobert GlashanGeneral manager

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Robert Glashan on 5 Jul 2023
Many thanks for your recent review and apologies for the delay in responding. We very much hope that you will visit us again and look forward to welcoming you backKind regardsRobert GlashanGeneral manager

8/10 Good

Darren

Stayed 1 night in Apr 2023

4/10 Poor

Paul, CARLISLE

Stayed 1 night in Apr 2023

6/10 Okay

RONALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Denise

Stayed 1 night in Apr 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great stay, we had a lovely room, quite a lot of space, very clean and comfortable beds. The staff were very friendly and helpful. The only downside was the meals, which were very expensive with small portions but there are a few lovely pubs nearby.
Stayed 3 nights in Mar 2023

10/10 Excellent

Louise

Stayed 2 nights in Mar 2023

4/10 Poor

John, Chipping Norton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except for the meal we had on the first evening at the newly refurbished Alexanders pub restaurant which is part of the hotel. The artisan bread (£5.95) was stale which we sent back only to wait 10 minutes for it to be replaced (chef being clever?). This time of the 6 small pieces, only 4 were stale. However, before we had time to eat the replacement bread along came the main course (Seabass, tagliatelle and veg - £22.95). The Seabass was cooked well though very small. The tagliatelle was dry and lukewarm. The green veg (which weirdly was placed under the fish), was well cooked but totally without any seasoning. The young waiter was apologetic but clearly the place lacked professional supervision. We complained to reception who said they would inform management but heard nothing back.
Stayed 2 nights in Mar 2023

10/10 Excellent

Keith

Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed for 1 night while visiting Windermere. The hotel was great the only downside I can think of is the restaurant/bar was expensive and the menu “posh” for us. The staff are very helpful and the views are nice.
Stayed 1 night in Feb 2023

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and fantastic staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Laura

Stayed 1 night in Feb 2023

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve
A really good relaxing
Stayed 2 nights in Jan 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Lusine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff are friendly

10/10 Excellent

Clayre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Response from Rob Glashan on 31 Dec 2022
Many thanks Clayre, hope to see you again soonKind regardsRobert GlashanGeneral Manager

8/10 Good

dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Rob Glashan on 31 Dec 2022
Many thanks for your reviewKind regardsRobert GlashanGeneral Manager