Lobby
Check availability

Reviews of Quality Inn Hanceville US Hwy 31

2.5 out of 5
Quality Inn Hanceville US Hwy 31
810 Main St Ne, Hanceville, AL

Reviews

6.8
Rating 10 - Excellent. 47 out of 218 reviews" "
Rating 8 - Good. 70 out of 218 reviews" "
Rating 6 - Okay. 42 out of 218 reviews" "
Rating 4 - Poor. 31 out of 218 reviews" "
Rating 2 - Terrible. 28 out of 218 reviews" "

6.8/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

reginald

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Quality Inn on 10 Apr 2024
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards

8/10 Good

Xaviour B., Piedmont

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area. Great staff!!!
Stayed 2 nights in Mar 2024
Response from Quality Inn on 17 Mar 2024
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lacks general maintenance and upkeep. Staff is very nice—most redeeming quality of the hotel. It looks like in years past it was a nice place, but now shows a lack of overall maintenance and upkeep. Rooms need to be Painting and caulking, bathroom fixtures are in need of replacement, and the bedroom components look worn and dated.
Stayed 1 night in Feb 2024
Response from Quality Inn on 24 Feb 2024
Dear Jason,Thank you for sharing your feedback following your recent stay at our hotel. We appreciate your comments and take them very seriously. We regret that your experience did not meet your expectations, and we apologize for any inconvenience this may have caused.We sincerely appreciate your feedback, as it helps us to identify areas for improvement and to better serve our guests in the future. Your input is instrumental in guiding our efforts to enhance the quality of our accommodations and services.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we strive to uphold.Thank you for sharing your concerns with us.

6/10 Okay

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service
Needs remodeling. Trashy
Stayed 1 night in Feb 2024
Response from Quality Inn on 20 Feb 2024
Dear Jeffery,Thank you for sharing your feedback following your recent stay at our hotel. We appreciate your comments and take them very seriously. We regret that your experience did not meet your expectations, and we apologize for any inconvenience this may have caused.We want to assure you that we are committed to addressing the issues you raised. We understand the importance of maintaining a modern and welcoming environment for our guests, and we are pleased to inform you that we have plans for remodeling and improvements scheduled for this summer.The upcoming remodeling project will focus on enhancing the overall appearance and facilities of our hotel, with the aim of providing a more inviting and comfortable experience for our valued guests.We sincerely appreciate your feedback, as it helps us to identify areas for improvement and to better serve our guests in the future. Your input is instrumental in guiding our efforts to enhance the quality of our accommodations and services.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we strive to uphold.Thank you for sharing your concerns with us.Sincerely,

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quality Inn on 18 Jan 2024
Dear Jimmie,Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, it is very rewarding to know how much our guests enjoy themselves.We hope to be able to welcome you back very soon.

6/10 Okay

Charles

Travelled with family
Our TV didn’t work. By the time they got it to work and reboot, we missed most of our favorite show. Then, when I tried to change the channel, it went all crazy again. 😞
Stayed 1 night in Jan 2024
Response from Quality Inn on 15 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the negative experience you encountered during your time with us. We are sorry that you had to miss your show. We take guest feedback very seriously, as it allows us to identify areas for improvement and ensure a more pleasant stay for all our guests.

8/10 Good

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quality Inn on 3 Nov 2023
Dear Steve,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good , TV control sucked , didn't work
Stayed 1 night in Oct 2023
Response from Quality Inn on 31 Oct 2023
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. We will reply TV remote. with kindest regards

6/10 Okay

Allison

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Quality Inn on 11 Sept 2023
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards

10/10 Excellent

aubrey

Stayed 1 night in Sep 2023
Response from Quality Inn on 26 Sept 2023
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards

4/10 Poor

Charles

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Quality Inn on 5 Sept 2023
Dear Charles,, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly. The sheets had stains, bathroom had mold on the wall, bottom of bathroom toilet and floor around it wasn't clean. The breakfast buffet was good!
Stayed 2 nights in Aug 2023
Response from Quality Inn on 5 Sept 2023
Dear Mary,, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

8/10 Good

DANNY

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Quality Inn on 8 Aug 2023
Dear Danny,Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards

4/10 Poor

Shari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First, the good things: the staff was nice, the food was good, and the bed was comfortable. But, the room smelled like urine like a nursing home, the carpet was dirty, there were stains on the bedspread, curtains, and lampshades, the walls were all scuffed up, the desk chair faux leather surface was completely worn off the arms and part of the back, there were holes in the walls, the toilet paper rack was broken, the wall was rotting in the bathroom, as well as the material below the shower, and there were ants and roaches in the room.
Stayed 4 nights in Jul 2023
Response from Quality Inn on 26 Jul 2023
Dear Shari,Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations.I apologize again for the inconvenience.Thanks

8/10 Good

Kandi

Business traveller
Liked: Staff & service, room comfort
Everything was good and the workers were really nice. Only thing the doors stick and the above locks are broken. The blankets smell like cigarette smoke. All in all it was a good stay and convenient for people who are working Rock the South.
Stayed 3 nights in Jul 2023
Response from Quality Inn on 24 Jul 2023
Thank you for your review and for choosing our hotel. I’m happythat you enjoyed your stay and I’m looking forward to having you again as a guestin our hotel.

6/10 Okay

stephanie

Liked: Staff & service
Staff was wonderful! Just a bit outdated.
Stayed 3 nights in Jul 2023
Response from Quality Inn on 24 Jul 2023
Thank you for your review and for choosing our hotel. I’m happythat you enjoyed your stay and I’m looking forward to having you again as a guestin our hotel.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
If you are considering this location, don’t bother, drive the extra miles to the next town. The place is nasty, dirt on the walls, carpets half vacuumed, light fixtures broken and in disrepair. Furniture had food crumbs from prior guest.
Response from Quality Inn on 24 Jul 2023
I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service for routine maintenance. For the inconvenience, it caused. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.I apologize again for the inconvenience.

2/10 Terrible

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was dated and dingy. If it wasn’t so late when we arrived I would have found another hotel.
Response from Quality Inn on 24 Jul 2023
I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service for routine maintenance. For the inconvenience, it caused. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I apologize again for the inconvenience. I

6/10 Okay

Donn

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great, the rooms were clean and comfortable, and the breakfast was very very good. On the other hand, the pool was not working, and filled with a dirty muddy water. The air conditioner for the second floor common areas seem to not be working at all, the room unit was working, but it was noisy. The bathroom door would not close all the way, the toilet did not work correctly. You could tell that regular maintenance was not being performed. Fine for a one night stay, but I would not want to spend a week here.
Stayed 1 night in Jul 2023
Response from Quality Inn on 24 Jul 2023
I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service for routine maintenance. For the inconvenience, it caused. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.I apologize again for the inconvenience.

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Needs maintenance
Stayed 2 nights in Jul 2023
Response from Quality Inn on 17 Jul 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us.I apologize again for the inconvenience.

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The staff was very nice, they show you the room before you pay. It was very clean and well kept. Nice lobby and breakfast area. I was disappointed the pool was out of service so our son couldn’t swim.
Stayed 1 night in Jul 2023
Response from Quality Inn on 5 Sept 2023
Dear Sherri,I would like to thank you for your recent visit to Quality Inn Hanceville. It was truly a pleasure to serve you.I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Quality Inn.We would love to have the pleasure of seeing you as a regular guest.We are looking forward to your next visit and wish you the best in your business and personal endeavors.

10/10 Excellent

noeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are courteous.
Stayed 1 night in Jun 2023
Response from Quality Inn on 17 Jul 2023
Dear Guest. I appreciate your positive feedback about Staffs.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service
Poor gym with no working equipment
Stayed 2 nights in Jun 2023
Response from Quality Inn on 5 Jun 2023
Dear Guest,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We are working to rebuild our gym. I apologize again for the inconvenience.

6/10 Okay

Emma

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs updating.
Stayed 1 night in May 2023
Response from Quality Inn on 25 May 2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Walked into room- smelled soured and musty. Gagged at the smell. Air did not work. Looked as if had not been cleaned in a good while.
Stayed 1 night in May 2023
Response from Quality Inn on 23 May 2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean and bed comfortable. Business trip and go for that.
Stayed 1 night in May 2023
Response from Quality Inn on 19 May 2023
Dear Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback

4/10 Poor

Elize

Disliked: Cleanliness, staff & service, property conditions & facilities
It is called "QUALITY INN" but it's better to call it "QUALITY POOR". I regret choosing this hotel. Reception desk lady looks like she just come out of a nap. The loby is very poor decorated, plants almost died. Desk chair in room was broken; the towels are 10 to 15 years old; they are not white but gray, breakfast very poor, no rolls on sunday, the beacon was half burned. The breakfast is a Dollar store buy. All in all very very poor! Again, I .regret staying in this QUALITY Ipoor hotel.
Stayed 3 nights in May 2023
Response from Quality Inn on 16 May 2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Even though we stayed 5 nights, we didn’t get clean towels or any toiletries unless we asked. Room had mold. Stains on every piece of furniture and linen.
Stayed 5 nights in May 2023
Response from Quality inn on 10 May 2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations

4/10 Poor

Kelvin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Interior room wall were dirty needs additional cleaning. Bed was lumpy. Somewhat smelly
Stayed 2 nights in Apr 2023
Response from Quality Inn on 19 Apr 2023
Hey Kevin, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

2/10 Terrible

Annette

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing Room smelled like bleache pillows smelled Cover on light plug was hangiing. We would have left but had no where 2 go Short of maids so no clean rooms left. Breakfast was good
Stayed 1 night in Apr 2023
Response from Quality Inn on 19 Apr 2023
. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

2/10 Terrible

Billie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. Air conditioner didn't work in room. Bathroom was dirty, bath tub had grime and hair on sides. Beds were awful. Not comfortable at all. Once again staff was super nice.
Stayed 1 night in Mar 2023
Response from Quality Inn on 19 Apr 2023
Dear Billie,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us,I have personally addressed this with our housekeeping staff to ensure this won't happen again.I apologize again for the inconvenience.

2/10 Terrible

Jordan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy. Ashes everywhere. Some type of food or drink splatter all over the walls. Table had random hairs on it and some type of powdery white substance. Room reeked of cigarette smoke. Cigarette burns all over the couch cushions. I don’t believe this room was even cleaned before our arrival.
Stayed 1 night in Mar 2023
Response from Quality Inn on 19 Apr 2023
Dear Jordan,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us,I have personally addressed this with our housekeeping staff to ensure this won't happen again.I apologize again for the inconvenience.

4/10 Poor

Alicia

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The rate for the room doesn't match the quality. It wasn't very clean. The towels had spots on them. One good thing, it was conveniently located near Wallace State CC. Next time I will just drive from B'ham. Very kind staff!
Stayed 1 night in Mar 2023
Response from Quality Inn on 19 Apr 2023
Dear Alicia,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us,I have personally addressed this with our housekeeping staff to ensure this won't happen again.I apologize again for the inconvenience.

8/10 Good

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure was bad and shower head was dirty.
Stayed 1 night in Jan 2023

2/10 Terrible

Saundria

Business traveller
Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Devonna

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice. Property was dated, bedding looked soiled, furniture broken.
Stayed 1 night in Nov 2022
Response from Quality Inn on 28 Nov 2022
Dear Devonna,Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations

10/10 Excellent

Elizabeth Josefina Tio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff.
Response from Quality1nn on 5 Nov 2022
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards

10/10 Excellent

Ronald, Altha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be there again
Stayed 1 night in Oct 2022
Response from Quality Inn on 11 Oct 2022
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Pool was closed, no elevator so luggage had to carried upstairs.
Stayed 2 nights in Oct 2022
Response from Quality Inn on 11 Oct 2022
Dear Amy,Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our team.We will take care of that.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bama
The staff was great. Enjoyed my stay.
Stayed 2 nights in Sep 2022
Response from Quality Inn on 23 Sept 2022
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

4/10 Poor

Miguel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff, poor cleaning, we ended with bug bites all over our bodies.
Stayed 2 nights in Sep 2022
Response from Quality Inn on 15 Sept 2022
I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.

6/10 Okay

Kris

Disliked: Cleanliness, property conditions & facilities
Disappointing Stay
The hotel was just nasty. Strange smells, dirty hallways, smelly room, old towells, burn holes in couch, etc.
Stayed 1 night in Aug 2022
Response from Quality Inn on 24 Aug 2022
Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!!! We were in a road trip pilgrimage to the Shrine of the Most Blessed Sacrament, thus were only seeking a clean and comfy place to sleep for one night, and not something more fancy. This is the most disgusting hotel/motel I have experienced in my life. Stained toilets, filthy carpets, extremely old and overused towels, smell of humidity, unsafe environment. Additionally no breakfast available by 6:45 am as everything appeared to have been taken already and was not replaced by staff. This place is a scam for the amount charged.
Stayed 1 night in Aug 2022
Response from Quality Inn on 12 Aug 2022
Dear Patricia, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us,  If you give us a chance to earn back your trust, I can assure you that your breakfast will be on time and your towels will be clean.  All the best, Pritesh Patel, General Manager

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy and full of bed bugs!!!! Took photos and cancelled room after they attempted to get us a better room and that room didn't even have a functioning door knob on the door. There were four other couples cancelling there rooms in the short time we were there for the same issues. We were told we were not going to be charged and we were!! So now I have that to deal with on top of having to move to a much more expensive hotel for our stay in Cullman. Hopefully this will be corrected immediately!!
Stayed 2 nights in Jul 2022

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Quality Inn on 12 Aug 2022
Dear Josh, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

2/10 Terrible

Phil

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and dated
Stayed 1 night in Jul 2022
Response from Quality Inn on 12 Aug 2022
Dear Jenny, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us,  If you give us a chance to earn back your trust, I can assure you that it will clean room and we are in process of replacing slowly but surly. We had last two year very rough in Covid-19. and I know that is not you want hear but I promise you ,it will be take care of it.  All the best, Pritesh Patel, General Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a relaxing time
Stayed 2 nights in Jul 2022
Response from Quality Inn on 12 Aug 2022
Dear Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The management team

4/10 Poor

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
The toilet didn’t work & we had to fill the tank with water from the bathtub to be able to flush. The floors really needed to be cleaned.
Stayed 2 nights in Jun 2022
Response from QUALITY INN on 12 Jul 2022
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, We are extremely alarmed by your statement regarding being bitten during your stay with us, we take these situations very seriously indeed. I apologize again for the inconvenience.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for a 2 day trip.
Stayed 2 nights in May 2022
Response from QUALITY INN on 12 Jul 2022
Dear Gary, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our are again soon, don’t hesitate to call us. 3. Dear Happy Guest. Thank you for giving

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast accommodations were minimal and lacking in variety. This needs work.
Stayed 2 nights in May 2022
Response from QUALITY INN on 12 Jul 2022
Dear Daniel, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our are again soon, don’t hesitate to call us.