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Reviews of Hotel Gran Odara

4 out of 5
Hotel Gran Odara
Av. Miguel Sutil, 8344, Ribeirao da Ponte, Cuiaba, MT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 369 out of 507 reviews" "
Rating 8 - Good. 106 out of 507 reviews" "
Rating 6 - Okay. 20 out of 507 reviews" "
Rating 4 - Poor. 8 out of 507 reviews" "
Rating 2 - Terrible. 4 out of 507 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay before and after Pantanel.
We stayed here twice before and after our Pantanel trip. We had good stays both times. Meals were good, but service was slow.
Stayed 1 night in Sep 2023
Response from Leticia Lucas on 18 Sept 2023
Thank you for your review.

10/10 Excellent

FRANK, GREENSBORO

Stayed 1 night in Jun 2023
Response from Leticia Lucas on 18 Jul 2023
Olá Frank,Agradecemos pela avaliação feita.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Leticia Lucas on 16 Jun 2023
Agradecemos pela avaliação feita.

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from Leticia Lucas on 16 Jun 2023
Agradecemos pela avaliação feita.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was even better than expected
Stayed 1 night in May 2023
Response from Leticia Lucas on 22 May 2023
Thank you for the compliment and evaluation made.

2/10 Terrible

Vinicius

Business traveller, Travelled with family
Disliked: Staff & service
Stayed 3 nights in Mar 2023
Response from Leticia Lucas on 27 Mar 2023
Olá Sr ViniciusAgradecemos pela avaliação feita. Se houve alguma insatisfação em sua hospedagem, gostaríamos muito de te ouvir, pois com ela conseguiremos identificar os pontos que precisamos melhorar. Estou a disposição.

10/10 Excellent

ELIZABETE, SACRAMENTO

Stayed 2 nights in Jan 2023
Response from Leticia Lucas on 13 Mar 2023
Olá Sra Elizabete,Agradeço pela avaliação feita.

10/10 Excellent

Beatriz

Response from Hotel Gran Odara on 18 Jan 2024
Agradecemos pela sua avaliação.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay but breakfast a challenge for Vegans
My friend and I spent two nights here at the beginning and end of our wildlife visit to the Pantanal. It was a real luxury to take their magnificent showers (the water pressure) and stay in their wonderful rooms. I did not rate the highest only because there were few English speaking people to help us, but Jefferson was so great at the front desk one day. Also, the breakfast buffet offered no vegan/gluten free options and it was hard to ask for what we needed because of the language barrier. When we figured out how to communicate, the restaurant was very very accommodating. Overall a great value for the money. Top notch.
Stayed 1 night in Oct 2022
Response from Leticia Lucas on 26 Oct 2022
Hello Dear Patricia,thanks for your review made.

10/10 Excellent

anerew

Stayed 1 night in Oct 2022
Response from Leticia Lucas on 14 Oct 2022
Olá Anerew, Agradecemos pela avaliação feita.

10/10 Excellent

Basile

Stayed 1 night in Aug 2022
Response from Hotel Gran Odara on 18 Jan 2024
Agradecemos pela sua avaliação.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location from the airport, food is expensive compared to Rio, drinks and cost of hotel good value.
Stayed 1 night in Jun 2022
Response from Leticia Lucas on 27 Jul 2022
Thanks for the review.

8/10 Good

LAUREN

Liked: Cleanliness, staff & service, amenities
Staff stand out as being really great, I had an injured foot and they helped me with everything I asked for and were very friendly. Gym is really well equiped. Food is good. Rooms are slightly dated, sheets are ok but not luxury quality, bed is comfortable. Pool area is clean and comfortable. Would have been good to have a staff member at the pool area to buy drinks and order food from, but I eventually found someone to help. Also can only buy very small water bottles which is a waste of plastic, the hotel should have 1.5l bottles available to purchase. There is no ventilation in the hallways so it is very uncomfortable waiting for an elevator (there are only 2 for a 12 floor building so there can be a long wait). On a fast main road with no crossing.
Stayed 1 night in May 2022
Response from Leticia Lucas on 21 May 2022
Hi Ms Lauren, Thanks for the comments. We will assess the issues mentioned. Thank you for your help. We hope to receive your visit again.

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Weekend football trip
I was underwhelmed by the quality of the hotel considering the price that was paid. The rooms are very old and could do with a renovation. The best thing about the hotel is definitely the location. It is relatively close to the shopping mall and football stadium.
Stayed 2 nights in Nov 2021
Response from Leticia Lucas on 23 Feb 2022
Hello Mr James Thank you for your review and comments.

10/10 Excellent

Viral

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Leticia Lucas on 23 Feb 2022
Olá Viral, Agradecemos pela avaliação feita.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Very quick service. Go above and beyond to assist you.
Stayed 1 night in Jul 2021
Response from Leticia Lucas on 22 Jul 2021
Olá caro hóspede, Agradecemos a avaliação feita.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Leticia Lucas on 22 Jul 2021
Olá Caro hóspede, Agradecemos pela avaliação.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2021
Response from Leticia Lucas on 22 Jul 2021
Agradecemos pela avaliação.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful entryway with very good food and service.
Stayed 1 night in Mar 2021
Response from Leticia Lucas on 9 Mar 2021
Thanks for the rating and compliments.

6/10 Okay

Fabrizio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Leticia Lucas on 13 Jan 2021
Olá Sr Fabrizio, obrigada pela avaliação.

10/10 Excellent

Leandro

Stayed 3 nights in Nov 2020
Response from Leticia Lucas on 13 Jan 2021
Olá Sr Leandro, obrigada pela avaliação.

10/10 Excellent

Daniel, São Paulo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom muito bom muito bom. Foi bom. Muito bom.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Good location and the staff is very welcoming. Some guests are annoying with their phones on speaker constantly but that seems to be a thing everywhere.
Stayed 8 nights in Sep 2020

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Cuiabá
Great Hotel!!
Stayed 4 nights in Aug 2020

10/10 Excellent

Thiago

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY THERE!
Great! Best stay in a long time of travel.
Stayed 3 nights in May 2020

10/10 Excellent

THIAGO

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Cuiaba
Place is amazing, staff is 100%
Stayed 5 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Johannes Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcome and great room
Lovely welcome after a very arduous journey. Lovely room and helpful staff.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful hotel. Comfortable and spacious room s. Lovely restaurant with good food and pleasant service. Would happily stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are plain but very clean. The shower had the best pressure if any shower I’ve ever experienced, amazing. The restaurant called avec, was really good food and great value
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reputedly built to be Cuiaba's best hotel. I haven't tried all the others, so I can't say - but it's certainly trying hard with all the bling and glitz, and was clearly popular with the fashionable locals. One unfortunate result of the large open foyer/bar is that 5 or 6 people talking loudly sounds like a school playground on the last day of term. Our room was a good size, well-equipped, and comfortable. The restaurant food was nice, and the staff friendly and helpful. Breakfast was especially good - a wide selection of hot and cold, with omelettes cooked to order.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Great Amenities. Clean .. Friendly Staff
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Concierge services are absurdly incompetent. Front desk staff overnight is very professional, friendly and efficient
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
facilities were excellent and the stall were excellent as well
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Doe, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally clean rooms and great breakfast. Staff is extremely efficient!
Stayed 1 night in Oct 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Cuiaba
Hotel staff very friendly and helpful. Wonderful hotel
Stayed 1 night in Sep 2018

10/10 Excellent

Marcia, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stop over
Clean and comfortable with friendly and helpful staff. The breakfast had loads of choice. A great stop over for the Pantanal.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was very easy. Front desk spoke English, and made a recommendation for dinner, which was excellent. I will stay there again on my next trip
Stayed 1 night in Jul 2018

10/10 Excellent

Will, Gainesville - FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Very good hotel! With great service team! Rooms were great with lots of soace and clean. So was the bathroom!
Stayed 3 nights in Jun 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel. Comfortable Beds and Linens
The hotel room was exceptional. The towels were the only soft towels we had for a week in Brazil. The room service was very fast. English limited to front desk staff which was fine. I understand it is not the best location, but we were simply staying over night and going back to the airport. Very good value!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight at Hotel Odara after a 4 day tour of the pantanal. We were greeted at our car by someone to carry our bags. The lobby and reception area was incredibly fancy and we were pleasantly surprised to be provided with a welcome glass of champagne! Staff at reception spoke English which was very much appreciated. Our room was amazing. Spacious and modern with a huge king size bed. The room did not have a directory of information for the hotel which we found strange. It would have been useful because we had to ask reception a few questions. Also, the pool was difficult to find as it was hidden away and could only be accessed by outdoor stairs. We had dinner in the restaurant. The food was nice but expensive for Brazil. The complimentary buffet breakfast was fantastic. A huge range with everything you could possibly want.
Stayed 1 night in Dec 2017

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Odara Review
Staff was exceptionally helpful. The restaurant has a very creative chef and I had one of the best meals of my trip to Brazil there. Overall, excellent place to stay in Cuiaba. I strongly recommend for anyone who is staying a night in the city before departing for the Pantanal.
Stayed 1 night in May 2017

10/10 Excellent

Al, Weston, VT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value considering price.
Great value considering price. Confortable room, attractive lobby, perfect cleanness, friendly and helpful staff. Would chose the same hotel on another trip to Cuiaba.