I would class this hotel and its staff/services and rooms as one of the top 10 hotels i have stayed in.
Staff were extremely helpful and went out of their way to assist me with anything. I was a single female travelling alone and i always felt safe and well looked after. Even the security at the hotel assisted me when a taxi driver tried to overcharge me returning back to the hotel.
Rooms are well appointed and i had a lovely high floor with a seaside view. I actually felt a little sad to leave this hotel as i felt it was like a home away from home but with a touch of luxury.
Buffet breakfast was excellent and so too the Thai Pavillion.
Travel desk and business services was also very helpful.
In fact i cannot fault this hotel and my experience at all and i am generally a hard person to please.
Will definitely return to this hotel when i return to Mumbai in the future.
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