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Reviews of Hotel NASS Casa del Aguila

3 out of 5
Hotel NASS Casa del Aguila
Mariscal Sucre 13-56 y Juan Montalvo, Cuenca, Azuay

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 51 reviews" "
Rating 8 - Good. 12 out of 51 reviews" "
Rating 6 - Okay. 1 out of 51 reviews" "
Rating 4 - Poor. 3 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

9.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Diana

Travelled with group
Liked: Staff & service, property conditions & facilities
This is a lovely property. The only complaint about the facilities is the towels were threadbare and fraying and the sheets thin. The location is excellent. All the historic area sites are within walking distance and there are lots of restaurants, coffee shops and pâtisseries on every block. We booked 4 nights though unfortunately they relocated us to another NASS hotel the first night...said our room needed repair. The explanation was a bit fishy. Then there was a mix up with billing on depature because of the relocation. The front desk was apologetic and sorted things out but the relocation did put a damper on our experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with enclosed courtyard, sitting rooms (Salas), fun architecture and setting right downtown. Parking across the street costs $5 overnight. Staff got up at 5 am without complaint to open the parking garage so we could pick up our guests arriving at airport. Generous breakfast and very adequate bed. Excellent restaurants nearby.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a beautiful city
Stayed 1 night in Jan 2024

4/10 Poor

Gonzalo

Travelled with family
Disliked: Cleanliness, staff & service
Misleading information about parking
We contacted the hotel in advance about parking, and we were told parking was free in the mornings and had a cost in the evenings. When we checked in they said they will pay the parking for the nights. At checkout they said we had to pay for all the parking. They also wanted to charge more than what the reservation said and they did not give us a proper receipt
Stayed 2 nights in Dec 2023

8/10 Good

Cathy

Travelled with family
Disliked: Cleanliness
A little disappointing
Good location. Building was lovely with lots of areas to sit. However the staff were not particularly friendly or helpful. The door bell woke us up every morning at 7. Breakfast was poor, no fruit and fruit juice one morning and they run out of sausages and eggs another but plenty of good coffee was provided. We stayed 4 nights and our room was not cleaned once. They also charged us double the fee for parking.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicholas, Folsom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The really friendly staff put up with my appalling Spanish. 😊
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrés, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place. Good buffet breakfast for the price.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Hotel
The Hotel Casa Del Aguila was a nice place to stay in a city I just did not care for. The front desk was helpful on arrival and throughout our three-night stay. The room was a bit tight, though comfortable enough. The internet spotty. Breakfast was good and typical of most offered at similar South American hotels of the same quality. The highlight of the hotel is its beautiful common areas which provided a very relaxing place to hang out while not in the room. The entry door of the hotel is kept locked 24 hours a day, and you must ring a bell and await an employee to open it for you. It can get a little annoying, but I suppose they felt it necessary. The Old Town's architecture was nice, but our experience there was simply spoiled by the overwhelming and unhealthy level of air pollution created by the numerous buses traveling along its streets. In sum, the Hotel Case Del Aguila was a nice, affordable place to stay in a city we just did not care for.

8/10 Good

Joel, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The staff were very helpful, professional and courteous. We arrived on an early flight and were allowed to check in at 8:30a. Since we would also be leaving early on our last day, they let us have the complimentary breakfast that first day instead of the last since would be departing to early. There was no hair drier in the room but we borrowed one from the front desk as no extra cost. We got a wake-up call and they arranged a taxi for our early morning departure. The room was quiet largely because there were very few guests, but on the second night a group of excited young Americans were hanging out in the patio and we could hear them in the early evening. Luckily they didn't continue late in to the night, so we can say that our overall experience was quiet and relaxing.

10/10 Excellent

chris, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic atmosphere
very stylish, renovated in the old, 19 c. style with amazing details. Fantastic atmosphere. Very nice and helpful style. One of the best hotel in my life.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Cuenca
Lovely hotel with simple amenities and yummy breakfast

10/10 Excellent

Diane S., Raleigh, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, classy hotel at a fantastic price
I loved the location. It was close to the San Sebastian park and an easy walk to Calle Larga. The hotel called a taxi for me more than once and the driver charged a lower rate than just hailing a taxi myself. The provided a nice self-serve breakfast that included eggs, bacon, fruit, cereal, bread, cheese, juice and coffee or tea. I probably missed something, but the fact that it was self-service made it fast, which I really appreciated.

8/10 Good

Yi, Vancouver,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is a nice hotel near center
It is a good place to stay with very helpful staffs. most of them can speak english and is have patient to guide you about the direction and local attractions

8/10 Good

Victor, Delray Beach Fl.

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of center city
Staff was helpful especially Cynthia. Remaining staff could learn more English. Comfort level of rooms could be improved. Breakfast needed more variety. hotel was very clean and well maintained. You can ask for a discount if u stay more than five nights.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel
Very nice, historic hotel. Very comfortable, close to historic plazas.

10/10 Excellent

Bruce, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, great staff, clean and quiet!
Weren't really sure about the place until we got there and then immediately fell in love with "the Eagle". An old place that has been lovingly converted into a very beautiful B&B. Even though located near the center of town and on a very busy street, Mariscal Sucre, it was quiet. The really pleasant part was the staff which was always friendly, helpful, and very courteous. Breakfast was excellent, the room was always clean and promptly cleaned after we left in the morning, and the wifi while marginal in the room (#9) was always good in the business room. We will definitely return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca
Great hotel, great staff. great area! Lacking a TV........

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful and quiet
Very kind staff and clean room. Although I would have liked the option of keeping our towels for a few days instead of them getting changed every day (to help conserve energy)

10/10 Excellent

mike, Guelph, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful old Clonial building - great Breakfast buffet every morning - Cynthia on the front desk was so helpful. Close to Parque Calderon. Couldn't have been better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
We had a very quiet, wonderful stay in this little hotel. It is beautiful and the staff is very helpful and considerate. They even called (at 9:30) to remind us the first morning that breakfast was served until 10 a.m.- so we wouldn't miss it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean,reasonably priced
Very nice & clean. Conveniently located to the historic district.I will definitely stay there again.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
tittle
The room I was accomodated #4 is too small. The window is to a hallway. It does not have sunlight at all. I requested to change the room, but the newone still was too small, although it has a window with sunlight. I had another inconvenience with invoice. Taxes was not included within the reservation made with Expedia.com. Is impossible call to cels phones to Peru, from the Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay in Cuenca.
Hotel was beautiful and extremely friendly. However, it was very noisy at night. We could hear music, the door bell, people talking and walking around. It was difficult to sleep. This was the main complaint from everyone we talked to.

10/10 Excellent

David, Denver, CO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendly staff go out of their way to help
Well located, wonderfully warm and inviting hotel in an old restored hacienda. Perfectly wonderful experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel
Lovely hotel with great character, including the crowing rooster! Beautifully decorated. Nice linens, lots of towels, et. Helpful staff, interesting and tasty breakfast. Could use better hotel room lighting for reading and another pc or two. Lots of HOT water!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again when in Cuenca.
This was such a reasonably priced hotel with great character. The history of the building and restoration are wonderful. The common areas in the hotel are very inviting. I found it very quiet and peaceful. The staff is excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Beautiful!
We stayed at the Casa del Aquila for 7 days. The whole place is beautiful with lovely sitting rooms filled with fresh flowers, a charming breakfast room and very modern bathrooms with lots of hot water. The beds were extremely comfortable, the artwork scattered around made you feel like you were visiting a museum and the courtyard had a fountain filled with rose petals. The staff was friendly and helpful-I wanted to cry when we had to leave!

10/10 Excellent

Tom, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in downtown Cuenca
Very nice and authentic hotel... very clean and comfortable... No TV in the room or the hotel, but then again you'd have to like Spanish language channels... Location is about 2-3 blocks from the city center (cathedral); very walkable from the hotel... For the price, this was an excellent hotel choice.

8/10 Good

Tim, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just used as an over night....good clean close to airport
stayed over night only

10/10 Excellent

richard, portland, oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not just a hotel; but a museum too.
not just a hotel, but a museum too. very comfortable great rates- a great bargain! very kind helpful staff great location very good breakfast I'll be back

10/10 Excellent

Michael, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
This was the first time in Quenca for my Wife and I. We stayed at Casa Del Aguilla based on online recommendations. We couldn't be more pleased. The staff went out of their way to be accommodating. It located close to the center of the "Old Town", so everything is in easy walking distance. We only needed a taxi to and from the airport. The breakfast at the hotel was pretty simple, but we enjoyed it, and took it to our room. The ladies at the front desk recommended some great restaurants, especially Tiesto's. We wouldn't hesitate to stay there again

8/10 Good

Margo, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and charming hotel but a TV would have been a nice addition.
Very friendly and accommodating staff. The hotel is located in the historic district and is within walking distance of many cathedrals and museums. The rooms are kind of sparse with little furnishings and no TV.

10/10 Excellent

Steve, Tulsa, OK USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Colonial Hotel in the Historic Center of Cuenca
This a beautifully remodeled and refurbished colonial home near the center of historic Cuenca. I stayed for 4 nights and was extremely pleased with the level of service and the condition of the facility. Several members of the staff went out of their way, on their own initiative not my request, to make my stay more pleasant. I will stay at this hotel again when I visit Cuenca.

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Very beautiful hotel with lots of charm, and very nice and helpful staff as well. The breakfast was ok but not incredible

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious and Beautiful
We recommend the upper floor rooms for light and privacy. They were hesitant to put us in the upper most triple with a terrific view of the cathedral because there are roosters next door but hey! This is Ecuador. We found the roosters charming. The staff was fantastic and eagerly accommodating. We loved the whole experience. A great place.

10/10 Excellent

maria, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca
I would highly recommend Hotel De Aguila. The staff was so helpful. I traveled alone and never felt unsafe. The hotel is in a centrally located area easy to walk to the central market and a lot of the landmark locations. The Hotel is ideal for a couple or single person, may not be as suitable for a family.

6/10 Okay

Juan Fernando

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
No realizan la limpieza y el arreglo de los cuartos . Desayuno continental , existe un montón de palomas Que pueden molestar en tu descanso . Resto bien , cerca del centro . Para el precio y para dormir está bien
Stayed 3 nights in Mar 2024

10/10 Excellent

KATTY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendado algo súper colonial llamativo
Stayed 1 night in Feb 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo muy bueno en todo los aspectos
Stayed 1 night in Feb 2024

10/10 Excellent

Katty Camino

Liked: Cleanliness, staff & service, property conditions & facilities
excelente todo me encanto
Stayed 2 nights in Feb 2024

2/10 Terrible

Juan Carlos

Travelled with partner
Pésimo servicio, no había jabón de baño, el cuarto tenía un olor terrible, los desayunos eran hechos horas antes y calentados en microondas, las toallas húmedas. Pésimo lugar…la habitación tenía rota una ventada y se escuchaba todo los sonidos de la calle.. no volvería … no lo lo recomiendo
Stayed 3 nights in Feb 2024

8/10 Good

Maxim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nadia Belen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto el servicio
Stayed 1 night in Dec 2023

2/10 Terrible

Karla

Stayed 4 nights in Dec 2023

10/10 Excellent

Fidel, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel familiar. Muy buena ubicación. Excelente relación precio - valor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Antoine, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Super. Hôtel musée très beau et personnel très aimable et serviable.

8/10 Good

Angel, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel que está bastante bien.
Bien, pero hay algunos detalles que deberían tener en cuenta. Poner TV en las habitaciones y mejorar el desayuno. Por lo demás correcto.