Dear Mr. John.We are thrilled to hear that you enjoyed your stay and that our team members, particularly Aidee, Gabriel, Marco, and Ehdie, made a positive impression on you with their exceptional service. We truly take pride in providing attentive and personalized service to all our guests, and it's rewarding to know that our efforts made your stay amazing.Likewise, we sincerely appreciate your kind words and feedback, and we look forward to welcoming you back to Cozumel Palace in the near future. Warm regards,Cozumel Palace All Inclusive.

Dear Mrs. Maria. We're glad to read that you enjoyed our facilities and services. Your satisfaction it's our main goal.We can't wait to have you back!Kindly,Cozumel Palace.

Dear Mrs. Sindy,We're very happy to read that you found our facilites beautiful and that our staff was friendly and helpful. Thank you for such perfect review!We hope to see you soon.Best Regards,Cozumel Palace All Inclusive.

Dear Mrs. Heather,We are very happy to learn that your overall experience at was joyful. You can be sure that your feedback and every single detail has been shared with the team to improve for future actions. We hope it is not too long before I welcome you back!Best regards,Cozumel Palace All Inclusive.

Apreciable Srta. Marta.Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que su estadía en general fue excelente y que nuestra propiedad le pareció digna de sus vacaciones. Estaremos encantados de tenerlos en el futuro.Saludos Cordiales.Cozumel Palace All inclusive

Dear Mrs Heather D.It was a pleasure to welcome you at Cozumel Palace All Inclusive and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards. Cozumel Palace All Inclusive

Dear Jovita,Thank you for sharing your 5 stars ratings telling us about your fantastic stay.It was a pleasure having you and we look forward to having you back.Kindest Regards

Dear Marcos,Thank you for choosing To vacation with us. We are delighted to receive your 5/5 ratings. It was a pleasure hosting your stay and I look forward to having you back.Best Regards

Dear Marcy,Thank you for choosing to vacation with us yet again. We are always delighted to welcome you. We are sorry to hear it was difficult finding chairs. Kindly note we have share your feedback with the management team to reinforce protocol to increase our guests experience and to eliminates these reviews.It was a pleasure having you and we look forward to having you back.Kindest Regards

Dear Bisharat,Thank you for sharing your review. We are sorry to hear we did not meet your expectations. We would like to hear more about your experience, we are kindly asking that you write to us to tell us more about your experience. We look forward to hearing from you.Best Regards

Hello Maria-Chiara,We appreciate your 4/5 ratings. It was a pleasure hosting your stay and we look forward to having you back.Best Regards

Dear rachel,Thank you for shared your positive review!Best Regards!

Dear Meagan,We appreciate you taking the time to shared your experience we look forward to welcome you back very soon!Cordially

Dear Mrss Lindsey.we thank you for choosing Cozumel Palace, it has been a pleasure to welcome you. Please enjoy your stay and we remain at your service. Kind regards. Cozumel Palace

Dear Kristina,Thank you ever so much for sharing your delightful experience with us! We're thrilled to hear that you enjoyed our gorgeous property and the exceptional service provided by our wonderful staff.It's fantastic to know that your room exceeded your expectations in terms of size and cleanliness, and that you had a restful sleep on our super comfy beds. We're glad you savored the culinary delights at our restaurants, especially the Indian cuisine.Your commendation of Fernando, Jennifer, Jorge, and our dedicated housekeeping team truly warms our hearts! We'll be sure to pass along your kind words to them.We're sorry to hear that the poolside lunch menu didn't entirely meet your expectations, but we're delighted that you found solace in our lobby bar and sweet shop. The espresso martinis are indeed a crowd-pleaser!We appreciate your feedback regarding the outdoor dining options. Rest assured, we'll take your suggestion into consideration for future enhancements.Thank you again for choosing to spend your vacation with us. We hope to welcome you back soon for another unforgettable stay!Warm regards,

Hello Heidi Ruth,Amazing!Thank you for sharing your feedback to tell us about your experience, and how the staff made your stay exceptional. We are happy to hear the staff were amazing and enhance your stay greatly. We will commend them all for their great work. It was a pleasure having you and we look forward to having you back.Sincerely

Dear Andrew,Thank you for your positve recommendation,Best Regards!

Dear Chad,Thank you for your recommendation would be so kind to share more details in a PM?Cordially,

Dear Tandem,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure all our guests have a memorable experience. We regret any confusion regarding room accommodations and will address this issue with our team to prevent similar occurrences in the future. We're delighted to hear that you enjoyed the Indian food, coffee stand, crepes, and Asian cuisine. Please know that your concerns have been noted, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Respectfully!

Dear Charlyn,We would like to thank you for your positive review and for highlitghting the staff service!We would love to host you again !Kind regards!

Dear Christopher, We sincerely apologize for the disappointment you experienced during your recent stay at our resort. It deeply saddens us to hear that your expectations were not met, especially considering your previous amazing experience with us. We regret any confusion regarding the room type and balcony amenities, and we understand your frustration in not receiving the accommodations you anticipated. Your feedback regarding the discrepancy between the room descriptions on Expedia and the actual amenities is duly noted, and we will work closely with Expedia to rectify this issue to prevent any further miscommunication for our future guests.We are truly sorry for any inconvenience caused by the persistent timeshare presentation offers, and we will address this matter internally to ensure a more comfortable and enjoyable experience for our guests. It's heartening to hear that you found our service staff outside of the front desk area to be great, and we will certainly pass along your compliments to our team.Please know that your concerns are taken seriously, and we are committed to resolving them to the best of our ability. We appreciate your patience and understanding as we work towards a resolution with Expedia. Should you require any further assistance, please do not hesitate to reach out to us directly. We hope for the opportunity to regain your trust and welcome you back for a truly exceptional stay in the future.Respectfully,

Dear Donnell,Thank you for your positive recommendation, we look forward to welcome you back!Best Regards!

Dear Stephanie,Thank you for your positive recommendation, we look forward for your next visit!Cordially,

Dear MaryAnn,Thank you for your positive review, we look forward to welcome you back very soon!Cordially

Dear Clifford,We appreciate enormously your amazing feedback thank you for highlighting the cleanliness and the service provided by our staff we would love to host you again very soon!Best Regards!

Dear Robert,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be friendly and attentive, and we're glad you enjoyed the rooms. We apologize for any inconvenience regarding the availability of pool lounge chairs and the noise from children using the facilities. We'll address these concerns to ensure a better experience for all guests. We also appreciate your comments about the restaurant wait times and spa prices, and we'll take them into consideration for future improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Respectfully,

Dear Angela,Thank you for your feedback! We're thrilled to hear that you found our resort to be worth the cost. We look forward to welcoming you back for another enjoyable stay!Best Regards!

Dear Lindsay Elaine, Thank you for sharing your experience! We're delighted to hear that you loved our smaller, less crowded resort, and that you enjoyed the excellent staff, good food, and the amenities for your kids. We hope to welcome you back soon for another enjoyable stay!Best Regards!

Dear Kevin M,Thank you for your recommendation, Best Regards!

Dear Gene,Thank you for your recommendation, Best Regards!

Dear Jeffry,Thank you for your amazing review, we look forward to welcome you back very soon!Best Regards!

Dear Dwayne,We really appreciate your amazing feedback in regards our staff, we feel very honored with your comments.Thank you very much we look forward to welcome you back very soon!Best Regards

Dear Anne,Thank you for your positive recommendation!Best Regards!

Dear Edgar!Thank you for your positive rate, we hope you can visit us again in a very near future!Cordially,

Dear Kelly Marie,Thank you for your recommendation, We look forward to welcome you back very soon!

Dear Dung,Thank you so much for your positive review !We would love to host you again very soon!Best Regards!

Dear Dwight,We appreciate your recommendation and we look forward to welcome you back very soon!Best Regards!

Dear Scott,Thank you for your positive recommendation, we would love to host you again very soon!Best Regards!

Dear Sarah,Reviews such as yours are truly an enthusiastic inspiration to us as they encourage our earnest efforts to always deliver top tier service hence, we are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service but specially the food offerings and our staff. We would love to host you again very soon!Best Regards!

Dear Christopher, Thank you for taking the time to shared your review, we regret to know your experience was not totally as you expected we shared your feedback with the department involved in order to follow up and avoid this situations in the future, we apologize if your report regarding the room door was not handled in the correct manner.Respectfully,

Dear Cassie,We appreciate your feedback and recommendation, Best Regards!

Dear Ahkibah,We feel honored with your amazing feedback we are pleased to know you were enjoyed the snorkeling , we look forward to welcome you back!

Estimada Maria Guadalupe,Agradecemos mucho su recomendación,Cordialmente!

Dear Sara,Thank you for shared your feedback we are pleased to know you were enjoyed our facilities with our friendly attentive staff.We hope to welcome you back very soon!Cordially,

Dear g.Thank you for your rate and recommendation,We remain at your service,

Dear Desma,Thank you for shared your positive recommendation!Best Regards!

Estimada Melissa,Muchas gracias por su recomendación,Cordialmente!

Dear Greg,Thank you for your positive rate, we look forward to welcome you back!Best Regards

Dear Casey,We appreciate the time you take to shared your feedback in regards the restaurant menus, please be sure your comments will be channeled to the Executive Chef in order to improve, our main goal is your satisfaction Sincerely,

Dear Jason,Thank you so much for shared your review in regards your recent stay at Cozumel Palace we feel very honored with your amazing feedback about the service and cleanliness.We would love to host you again very soon!Best Regards!