“See you next Columbus Day”

Brand new hotel. It was right off the NYS Thruway. We will probably book it again if its available next year. Only down size was the sound insulation could have been better. I didn't hear anything but my husband heard the next room during the middle of the night.

“Convenient location”

The location of the hotel was excellent. We did not mind that it was right on the expressway. It was also 30 minutes away from the train station in Hudson. The room was only cleaned twice during our week long stay and we had to seek out housekeeping for clean towels, etc. We would, however, stay there again.

“Great place if you're just passing through.”

The hotel seemed to be new, friendly and helpful staff. Definitely recommend the hotel. Only inconvenience is that it not near most destinations. Great for an overnight stop if you are travelling upstate, on your way somewhere else.

“plan on returning”

everyone at the hotel was very pleasent and helpful. close to highway nice and clean

“No Hot Water - No Satisfaction - Don't Stay Here !!”

From soon after we checked in we realized there was no hot water in the room. I notified the front desk. I was told they were aware of the problem and were looking in to it. Later in the evening, still no hot water, notified the desk again. A maintainance man came to the room about 10 pm and said the problem was downstairs and they would fix it. The manager was gone by now. In the morning, no hot water, notified the desk, manager unavailable. Each time I went to the front desk, other guests were there complaining about no hot water. Still no hot water when I checked out at 9 am. After checkout, I notified Holiday Inn Express corporate via email and they responded "We appreciate your comments and feedback".