Chelsea at the front desk was incredible! We got a room upgrade that had 2 bedrooms in it, which was nice, considering we traveled with 4 kids! The free breakfast buffet was good, fresh food--bacon, eggs, bagels, toast, omelets, cereal, and a variety of other foods. The 2 free drinks and free appetizer per adult at the bar was something my husband and I really enjoyed! All the staff was friendly and welcoming. Now, the only things I noticed were the fountain downstairs wasnt working and took away from the appeal of the lobby and I'm professional cleaner, so the dust on the walls behind large furniture, excessive stains on the chairs at the table in the room, and the vents caked in dust were an eyesore to me, but didn't affect the quality of our stay. The beds were a little too firm, but it was just one night. The view from our window was breathtaking to us, coming from a very small town to watching a city that never sleeps out of the window was mesmerizing.