It was enjoyable overall. The rooms are very modern as well as the feel of the place overall. The breakfast was good and different from most places that I've been which was nice. The pool and bar looked wonderful although we couldn't use them. The staff were all very friendly and personable.
I booked my room on Expedia the day of my reservation. When we arrived at the hotel at 11:00 p.m. the clerk did not have our reservation. Thankfully, I had printed my reservation and receipt prior to leaving. Apparently Expedia did not send our reservation. I was treated poorly by the clerk as if it were my fault. He was rude and scolded me for not calling my reservation in. I've never used Expedia prior to this and plan on not using them again. 45 minutes later, we were given a room.
The location and Expedia price were my prime draws to this hotel. The staff was friendly, competent and helpful. The accommodations were adequate but not "extra". It was a hot night and the fan noise from the A/C became wearing. I would stay here again, with more realistic expectations.
This hotel was way better than some of the pictures led me to believe; they have clearly updated the rooms. The beds were nice, the old tube TV's have been replaced with flat panels, and the staff was exceedingly friendly and helpful. This hotel is a four or five minutes walk both major art museums and maybe a 15 minute walk to Country Club Plaza (which is full of great restaurants and shopping). The only problem we had were the maybe four ants we shared the room with. They were nice enough to stay on the curtains and the desk. It is worth noting that this is the first hotel that I've stayed at where I never heard my neighbors, ever. I don't know if that is due to thicker walls or if Kansas City just has nicer visitors. The hotel has an attached garage that does get kind of full towards the evenings, as other reviews have mentioned. The space sin the garage are arranged oddly and not confusing. However, most of the time we were able to grab a spot right by the door to the hotel.
My wife and I were very pleased with the accommodations of the Southmoreland. From the location, staff and room everything was very delightful. Being close to the Countryclub Plaza (walking distance) with its attractions was an added bonus.
Built in 1913, this Colonial Revival bed and breakfast is 2 blocks from over 180 shops and restaurants at Country Club …More
Pocket Guide: Kansas City Country Club Plaza Hotels
Opened in 1923 as one of the country's first suburban shopping districts, Country Club Plaza--in the upscale Country Club District--boasts more than 150 shops, restaurants, and boutiques. Shoppers stroll among the European-styled architecture and burbling fountains while admiring The Plaza's more than 30 pieces of outdoor art. Events include the dazzling Plaza Lights on Thanksgiving night.
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