Milk is in the carafe in the mini fridge under the counter. Coffee is in a different room, yes, since there is no room on the counters but the room is three steps away from the breakfast. Pastries were put out fresh, but breakfast opens at 5 am so they do sit out for a couple hours. Orange juice has not been available for the juice machine for about two weeks, which is not the hotel’s fault. No idea what you mean by withered plants. It’s unfortunate that you decided to base your entire review on the problems that you perceived with the breakfast, but thank you for your feedback anyway.

Thank you so much for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback

Thank you for your feedback.

Yes, unfortunately a power surge caused by a nearby lightning strike has completely taken out a lot of our systems and we are in the process of replacing them. That is why at time of check in you were told about the TV and WiFi. You said that would not be a problem and that you understood. By the time you changed your mind and complained, we had no other pet rooms available. We do not allow pets in every room so that guests with allergies can be guaranteed a pet free room, so it doesn't matter how many cars are in the parking lot. As to your claims of bugs, we have been unable to verify them since you didn't say anything to the staff and nothing was found in your room. Thank you for your feedback.

Thank you for your feedback!

It's unclear what unique features you were expecting from a franchise hotel, or what you feel our housekeepers should have noticed, but we thank you for your business and thank you for your feedback!

Thank you so much for your feedback!

Thank you for your feedback!

Thank you for your feedback. We agree that you should seek accommodations that better suit your expectations, since our budget hotel is in a location you deem undesirable.

Thank you so much for your feedback!

We apologize for any confusion. You told our agent that you had three dogs and another pet in a carrier, with no specification as to size for any of them. Unfortunately four animals are too many for one room according to fire codes. We have no control over what policies Expedia chooses to display or not, including occupancy limits as dictated by Iowa state law, so yes: it is always a good idea when booking online to contact the hotel and get their policies before your arrival. Again, we are sorry you ran into those restrictions and chose to abuse our front desk staff over it, which is why you were asked to leave.

Yes, that is what you said, but had no answer as to why you would sleep in a bed that looked unchanged and slept in, instead of telling the front desk so they could switch your room. Not many people would stay in that hotel, much less sleep in a bed that they suspected of having unchanged sheets, no matter how stressed or tired they were. We are disappointed that you chose to do so, instead of giving us the chance to correct the problem. Thank you for your feedback.

We are sorry you feel that way. The worn spot in the carpet in the room you stayed in is not dog vomit, and there was no ‘attempt to clean it’ because that didn’t happen. Yes, the hall carpet is very stained, it was slated to be replaced before covid hit so obviously that got derailed. If you had complaints about your sheets- or your dog did- you could easily have complained to the front desk, gotten a refund, and stayed at one of the other two hotels literally across the street. Again, we are sorry you did not choose to. Thank you for your feedback.

Thank you for your feedback

Thank you for your feedback!

Thank you so much!

Thank you!

Thank you for your feedback

Thank you for your feedback.

Thank you so much!

Thank you so much for your feedback!

Thank you so much!

Thank you so much for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback.

Thank you for your feedback! We are sorry for your unhappiness with the breakfast. Supply chain issues are still very real for us: the juice machine isn’t broken, we can’t get juice anymore. The coffee machine isn’t broken, we can only get enough for one machine so we chose the one next door in the great room because that’s open all the time. We can’t get cereal because of the strike at Kellogg’s. We can’t get the danishes or other breakfast pastries we used to so we switched to bagels. Again, we apologize! Thank you for your stay!

Thank you for your feedback.

Thank you for your feedback! Safe travels!

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback

Thank you so much for your feedback! Safe travels!

Thank you so much for your feedback! Safe travels!

We are sorry you feel that way. We have a number of guests who are on extended stay, working overnights, and since they do not want to be woken up by housekeeping they put their trash outside their door to be taken. We are sorry that bothered you, but we do our best to accommodate everyone, not just one group. Our maintenance person responded to your tv issue within hours of actually being notified, and since our satellite provider is not open on the weekends that was all we could do. We did not find any mold in the bathroom, despite your ‘guess’ but again, we apologize. Thank you for your feedback.

Thank you for your feedback, it's very appreciated!

Thank you for your feedback! It's very appreciated!

Thank for your feedback! Safe travels!

Thank you for your feedback! We’re glad you enjoyed your stay. Safe travels!

We are still keeping COVID restrictions- grab and go breakfast, lobby closed off, etc- due to an abundance of caution and the current labor shortage. Everything has been affected and is different post pandemic, and unfortunately travel is not an exception, as much as most reviewers seem to want it to be. We have no control over what our location looks like, other then our lawn and building itself, which are landscaped and maintained. We apologize that you didn’t like our soap and shampoo. Thank you for your feedback.

Thank you for your feedback!

Thank you for your feedback! Safe travels!

Have a great day!

Thank you for your patience as we recover from the Covid-19 dip in business! We appreciate it!

Thank you so much! We appreciate you taking time to leave your feedback. Safe travels!

We do apologize for the misunderstanding- with early check in such as yours, we haven’t finished room inspections and gotten them ready for check in at 3 pm central, which can result in being checked into a dirty room. Unfortunately this was your experience and again, we apologize and deeply regret the error. However, you decided to be rude to the staff while deliberately misunderstanding them, as you have continued to do in your review. As our front desk agent tried explaining to you, we cannot give you a refund when you have not paid us. You have to contact the website you did actually pay. We cannot give you money back that we do not have. Asking ‘is this a trap?’ and being rude that we require a credit card for incidentals just any other hotel was again, your misunderstanding. We were not and have not charged you for the room. Again, we are sorry for our error and that it caused such unacceptable behavior on your part. Thank you.