Outdoor pool

Reviews of Hampton Inn Cotulla

2.5 out of 5
Hampton Inn Cotulla
659 N Baylor, Cotulla, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 60 out of 104 reviews" "
Rating 8 - Good. 26 out of 104 reviews" "
Rating 6 - Okay. 11 out of 104 reviews" "
Rating 4 - Poor. 4 out of 104 reviews" "
Rating 2 - Terrible. 3 out of 104 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jose, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here. It was a positive experience all around
Stayed 1 night in Dec 2023

10/10 Excellent

Rosalina

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

BRANDON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Nov 2023

4/10 Poor

Beth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Michael Owen

Stayed 2 nights in Nov 2023

8/10 Good

Berry

Stayed 1 night in Jul 2023

10/10 Excellent

Diodora

Stayed 1 night in Jul 2023
Response from Jo Anna Lee on 21 Jul 2023
We are so happy that you enjoyed your stay with us.We definitely look forward to having you stay with us in the future!

10/10 Excellent

Laurie

Stayed 1 night in May 2023
Response from Jo Anna Lee on 21 Jul 2023
I am glad to see that you enjoyed your stay with us here in Cotulla at the Hampton Inn.We look forward to seeing you on your next stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Jo Anna Lee - General Manager on 25 Apr 2023
Thank you for a perfect 10 out of 10We are glad to share the feedback with our staff.

8/10 Good

Robert

Stayed 2 nights in Apr 2023

10/10 Excellent

Kristen

Stayed 1 night in Mar 2023
Response from Jo Anna Lee - General Manager on 25 Apr 2023
Kristen we are so gald to see that you enjoyed your stay with us here at Hampton Inn.We look forward to seeing you on your next trip to Cotulla.

10/10 Excellent

matilde

Stayed 1 night in Mar 2023
Response from Jo Anna on 25 Apr 2023
We are so gald to see that you enjoyed your stay with us here at Hampton Inn.We look forward to seeing you on your next trip to Cotulla.

6/10 Okay

Keith

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Check in process to 45 minutes since the room they gave me had not been cleaned. Finally gave me different room. no one entered the room so came home to a messy room. Other hotels in area clean and give towels when you are there multiple nights
Stayed 2 nights in Feb 2023
Response from Jo Anna Lee - General Manager on 1 Mar 2023
Thank you for your recent stay with us at Hampton Inn Housekeeping is by request as told to you by my reservation's attendant at check in. Front desk always has plenty of towels on hand had you asked.

6/10 Okay

Jesus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Jo Anna Lee - General Manager on 23 Jan 2023
Good morning Jesus,Thank you for your recent stay with us at the Hampton Inn I'm glad that your stay with us was okay.We hope to make your next stay great!

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay one night and room was clean and complementary breakfast was good
Response from Jo Anna Lee - General Manager on 11 Jan 2023
Hello Israel,We are happy to hear that your recent stay with us to your liking, and defiantly look forward to seeing you again soon.

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean. Staff was wonderful.
Stayed 2 nights in Nov 2022
Response from Jo Anna Lee - General Manager on 11 Jan 2023
Hello John,I am delighted that you enjoyed your stay with us at Hampton Inn.We try our very best to make your stay a great experience.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Noah at the front desk. He made check in a breeze.
Stayed 1 night in Nov 2022
Response from Jo Anna Lee - General Manager on 11 Jan 2023
Hello Jenny,Thank you for choosing Hampton Inn as your home away from home. I am happy to hear that your checking was a breeze. We are lucky to have Noah on our team. We look forward to seeing you again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. We enjoyed our stay.
Stayed 2 nights in Oct 2022

10/10 Excellent

sergio, Laveen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
As usual, the people in the property makes the diference, friendly, willing to help you.
Stayed 1 night in Oct 2022

10/10 Excellent

Ronald

Stayed 3 nights in Oct 2022

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had reservations for a king bed when I arrived the desk host told me they did not have a king room available so they would get us a double bed. It was a special trip for my wife and myself. Although the double beds did work for us it was a disappointment knowing that what I reserved through the hotels site isn’t a guarantee. The front desk told me that there was nothing he could do since I booked through Hotels.com.
Stayed 1 night in Jul 2022

10/10 Excellent

Gregory De La

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the personnel were very friendly,the gentleman that checked me in on Monday night was great.good job!
Stayed 1 night in Jun 2022

10/10 Excellent

Vicente

Stayed 1 night in May 2022

4/10 Poor

VERONICA, Houston

Travelled with family
Liked: Staff & service
there was no cold water!!! water was super hot!!
Stayed 1 night in May 2022

10/10 Excellent

randal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Top notch Hotel with very friendly staff and excellent service. Hot coffee 24 hours a day!!
Stayed 1 night in Feb 2022

10/10 Excellent

Luis Mauricio

Stayed 1 night in Jan 2022

8/10 Good

Jon R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff!
Staff was particularly helpful on this stay. We are repeat customers at this property and will continue to use it in the future.
Stayed 1 night in Oct 2021

6/10 Okay

Carlos

Business traveller
over priced
decent stay. nothing to write home about
Stayed 1 night in Sep 2021

8/10 Good

Jon R

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Our Room needed maintenance. Two years ago this place was in great condition. Breakfast was still very good!
Stayed 1 night in Aug 2021

2/10 Terrible

LILLIAN

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay...
Had a crew of mine stay here. They were happy with the stay. Friendly staff. Clean rooms. Will stay here again when we are back in Cotulla.
Stayed 1 night in May 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable experience
Even though my stay was during the covid-19 pandemic, it was enjoyable. The staff was very courteous and professional. The hotel was clean and organized. I'm glad that I chose this hotel and chain for my stay.Enjoyable experience
Stayed 2 nights in Feb 2021

8/10 Good

William

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
All good as expected at a Hampton Inn
Stayed 1 night in Aug 2020

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay. Will stay again. Unfortunately due to covid breakfast is not being served. Other than that good.
Stayed 1 night in Jul 2020

10/10 Excellent

TORIBIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very clean. Employees very nice
Stayed 1 night in Jun 2020

10/10 Excellent

Lura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Staff is nice. Please clean the pool, every time I looked out of my window it wasn’t pleasant to see. Will stay again.
Stayed 1 night in Jun 2020

6/10 Okay

Leslie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
dirty
The upkeep of this hotel needs it! Our room was runner down with nasty stains on carpet, walls and sitting chairs.
Stayed 1 night in Jun 2020
Response from GM on 12 Jun 2020
I apologize for this inconvenience we are working hard to keep these rooms sanitized. I will get this taken care of.

10/10 Excellent

Terri, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, quiet, clean with very friendly and helpful staff. When I lost my car key, the desk clerk immediately called housekeeping to check the halls and the grounds keeper to scour the parking lot and lawn areas. She could have just shook her head "no, they weren't turned in" - they were later found where I'd dropped them in my client's car but I was grateful for the staff's consideration!
Stayed 1 night in Feb 2020

8/10 Good

RoberT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stay in Cotula
The room was comfortable and clean. The breakfast was just a bit below the usual Hampton Inn standard, but not by much. I am a loyal Hampton Inn user, and found this hotel slightly below the usual standard, but only by a bit.
Stayed 1 night in Jan 2020
Response from GM on 22 Jan 2020
Thank you for your honest feedback. We strive to make our guests happy, we will work harder to get this place even better. Thank you for your business. Hope to see you again.

8/10 Good

MF, Houston

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. The staff were very friendly. Ice maker on my floor, however, was broken, and the pool/jacuzzi closed rather early. It would also be nice if the breakfast was served a little bit earlier than 6:00 for those of us that had to get going before that time. All in all it was a nice hotel and not an unpleasant stay.
Stayed 2 nights in Jan 2020
Response from GM on 22 Jan 2020
Thank you for your honest opinion. We will take your suggestions into consideration for breakfast to open up a bit earlier. Thank you for your business and we hope to see you again.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Bed was comfortable, sheets were clean, it was nice and quiet. Our toilet wasn’t clean.Generally showing signs of wear and tear. Breakfast was ok, usual fee breakfast selection. Front desk receptionist on afternoon shift on 12/22 was not very friendly.
Stayed 1 night in Dec 2019
Response from GM on 22 Jan 2020
I apologize on behalf of my front desk, we are a very friendly hotel. Thank you for your business and we hope to see you again.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

joe

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel blah service
when checking in the front desk agent never got off her cell phone... the room was nice but when I took a shower I found out the shampoo and conditioner in the room were half empty apparently reused from the previous guest. in the morning there was no one around to complain to or check out
Stayed 1 night in Jul 2019

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice!
The installations were beautiful.. very comfortable, clean .. breakfast was super good, complete and elegant. We enjoyed our stay very much. I’ll have already tell others about it.. and recommend it widely
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hallway had trash o All over the fall Or for two days finally cleaned up.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Stayed 2 nights in Apr 2019

10/10 Excellent

Johnnie

Great place to stay.
Stayed 3 nights in Nov 2018