“HORRIBLE, HORRIBLE, HORRIBLE! STAY AWAY!!!!!!!!!!!!!!”

If you like working toilets, lights that turn on, A/C that works in 100+ degree weather, DON'T STAY HERE!! We were in room #340, where the bathroom lights did not work, & the A/C did not provide cold air, it just blew room temp air even when i set the temp to 63 degrees. The front desk clerk Amber put us in #341, where the desk lamp & phone were non-operational (both plugged in), when we told Amber about these faults in the room, she said there was nothing she could do about it. Later we discovered the toilet didn't flush unless you put your hand in the tank to release the water, this is not something guests should be doing! When I contacted the "hotel manager" Linda, she claimed to have done an "investigation" into our complaints & found that there was nothing wrong with either of the rooms we were booked and that we were liars. She was extremely rude and made threats to not do anything about our needs. Guests should never be yelled at, Linda single handedly ruined our trip and should not be employed in the capacity she was given, she has no class & cuts you off when you try to speak. The rooms all smelled like smoke even though we requested a non-smoking room, the common areas were littered with garbage. We have a 2 yr old and didn't feel like she could use the tiny fungicide infected pool, the restaurant on site was one of the worst to call themselves a restaurant, and EVERY SINGLE STAFF MEMBER in the hotel was the epitome of RUDENESS!!

“not impressed”

very dirty & old hotel rooms